I've seen a lot of comments about the music being too loud so I just wanted to come on here and apologize. The clip has background music already in it so I was trying to find a good balance between the added music so it would mask over the background music without ruining the audio. I appreciate all your comments with your feedback
My dad hung himself 3 years ago and I found him. I will never forget the ambulance woman I spoke to on the phone, she was absolutely amazing. I wish I could say thank you Edit: thank you all for your messages. Obviously it was very traumatic, and still is very traumatic and I’m still learning to live with it going through therapy etc. I have my down days but I’m doing much better. I’ve just qualified as a nurse and vow to help those in the situation similar to mine or my fathers. His legacy will live on. Thank you again
I've been there. Big hugs to that dispatcher. It is the most helpless feeling wanting to jump through the phone and do more. We are the first first responders. We are the thin gold line. We are dispatchers.
I have the greatest respect for dispatchers. It's easy for us road crew as you just give us one job at a time, with the odd redirect. You and your colleagues though have multiple jobs on the screen waiting for an available crew. Best wishes from an Australian paramedic.
As a paramedic it was easier for us, I always empathized with the dispatchers on the phone speaking with families (not the ones who gave us another assignment at the end of shift ;-D (kidding of course)) but these folks had to deal with not know and hope families did it right...
I’ve spoken to great ones, and I’ve spoken to useless ones. Some, I am very grateful to, others, like the one who didn’t put in the right data so my grandad had to wait over an hour for an ambulance when he was having a heart attack, not so much. I kept telling her over and over and he had a second one that could have been prevented if things were done better.
Please never feel like that is your only option. It sounds like you have people who love and care for you - reach out to someone. The world is better with you in it always!
Memo please don’t end you. I’ve been very close 3 times over the years. I’m 40 now. I’ve recently made some drastic changes in my life. Now I don’t feel trapped in a situation I don’t like. I believe you are a good person.
My fiancé hung himself in 2015; he was 24, I was 21 at the time. I found him when I came home from work one day. I was a 911 dispatcher at the time, but you can never prepare yourself for these things happening to you. I wasn't able to turn him over on his back from how he was positioned, so I couldn't perform CPR, but I remember the dispatcher being incredible and keeping me calm until the ambulance arrived. Thank you so much, dispatchers, for being on the front line of every emergency. We need you!! ❤️❤️
@@onderguler8879 unfortunately, he didn't make it. The paramedics were on scene within minutes and did CPR on him for 26 minutes...the longest they've ever done, apparently. They really tried to bring him back. The hardest part was having to tell his mother. That's the only thing that has really stayed with me 7 years later - the rest I can cope with. RIP Josh. ❤️
I was an EMD for the LAS. One of my worst calls when I was on the 9's was a hanging. A mum, on Christmas Eve, found by her son. I was absolutely broken after that call. I had to go home. Won't ever forget the dad sobbing to me down the phone. Haunts me to this day.
Oh bless you! I still work at my service so I’m not gunna say where I am but I get your emotions I really do! It’s the toughest call I’m had and not long after Christmas too for me so it’s so much harder! Especially since we work the Christmas period meaning we are often quite isolated then too if we live alone since travel home isn’t possible, at least for me it wasn’t 😔 But bless you! You’ve got a unique perspective and it’s a tool in your belt to use for the future 😌
@@zcharged8294 I was working when we had the bombings on the underground in 2005, and that had an effect on me, and after struggling for a while after that I decided to move to something else.
The dispatcher who was on the phone with me whiel I was trying to revive my father when I was 21. I don’t know who she is, or how she’s doing, but she was there with me on the worst night of my life, and I never knew her name. These people do incredible work and never get enough credit. So much love to our EMTs, dispatchers and ambulance crews. They’re there for us no matter what.
Tearing up just watching this and if the roles were reversed I certainly wouldn't have the strength to take calls like this. Thank you to all these dispatchers, the unsung heroes who help to save lives.
This clip is very personal to me. My mother committed suicide when I was a child. My father had to perform cpr. This was years before cell phones. He was running back and forth between the house phone and the front yard. When he was outside I put my ear on the phone and listened to the 911 operators talking. The girl was so overwhelmed that she had her supervisor take over. These brave folks may not be paramedics but they are the very first responders and they are some of the bravest people in the world for doing what they do. Bless them all. Peace and love.
as a frontline crew I’ve always said I could never work in the call centre, being on scene is easy, you feel like you can get stuck in and hands on, being at the end of the phone you can feel helpless. Dispatchers and call handlers don’t realise just how much difference they make and just how much they truly do help. They manage horrendous scenes without physically being there, they really are heroes
I feel the same way. Going on my 12th year as a Paramedic in Canada. I feel for our communications officers. They can only hear. We smell, taste, touch, etc. I squabble with them over the radio from time to time, but I respect their work. Angels in our eardrums.
I did this job for 7 years, for the Welsh Ambulance Service. This nature of call was one of the very worst and I’ve never forgotten any of the calls I’ve taken in regards to this subject. One in particular was for a member of my own family 💔❣️ I left 8 years ago and they haunt me every single day and night. It affected my own MH so much that I know I can never return, especially since one of my closest colleagues took her own life this way leaving her husband and three children under the age of 5. The job does have its wonderful moments too ….especially when assisting a family bring their newborn into the World before the ambulance crews or midwife arrived on scene. These calls in particular are devastating for all involved and my heart goes out to this Emergency Medical Dispatcher that she gets the correct support to help heal her own emotional trauma. These people are heroes too, just as much as the actual Crews on the road or in the air responding. 🙏🏼🏴❣️
Wow I didn’t expect a reply. Thank you for such kindness and compassion. I still struggle everyday, some days are good, some not so good. The sad reality is that I don’t think anyone can fully recover from being involved in some way dealing with this nature of call. Along with so many others. I truly appreciate your kind words and support. Thank you from the bottom of my heart ♥️ 🏴♥️
Yep, what the other person said, you’re amazing. I worked the Covid helpline nearly two years ago and obviously that’s nothing whatsoever compared to what you did, but even that could be upsetting when talking to an older person who was barely hanging on. So I can’t imagine the emotional toll of what you had to deal with. I mean it sincerely when I say people like you and your colleague (rest in peace to her) are guardian angels, literally. Saving lives all day every day.
@@One_and_Justice_4_All I hope you know that there are many people out here indebted to your work who are rooting for you. it takes so much bravery to do that sort of job, even just for a single day
I'm 48. Back in 1998, my 21yr gf at the time hung herself. No amount of counseling can ever fully take that pain away. I will always carry the pain of losing her with me to some degree, but I know I have to keep going. If you know, you know. If you don't know, you can't possibly begin to imagine.
I understand, and it’s so hard at times to want to continue, especially when the rest of the world just keeps moving while yours feels like it’s crumbling to pieces. Nobody understands heartbreak and grief until they go through it.
I survived a hanging attempt in late 2018 😅 No one in my family knows to this day. Watching this didn’t feel good. I’m glad I didn’t end up putting anyone through this. Really really glad
I rem this episode like it was yesterday. This girl was amazing. She said at the end she had been accepted onto her paramedic training. 🎉 I wish her all the luck in the world she'll do great. X
Canadian Paramedic here. I can't imagine how hard it is to be a dispatcher. Working the call over the phone, not being physically there to help. Respect.
As a Fire/EMS Dispatcher I've been in that same seat having to hear someone's cries for help. You can never forget them! Dispatchers/Call Takers are often heard but never seen or recognized.
You're the best Kizzie ❤ God sees what you're doing. “Truly I tell you, whatever you did for one of the least of these brothers and sisters of mine, you did for me." Matthew 25:40
Man this was moving, the girls emotional touched my soul and bless her for being what we all need to be - feeling - compassionate - a beautiful spirit in a wonderful woman.
I'm a nurse. When I did my first stint in a cardiac critical care unit a patient I was discharging suddenly had a heart attack while we were giggling at a joke together, standing right in front of me. obviously I went into emergency mode and called the crash team and got him onto a bed so we could perform on him, but inside my head was screaming and I wanted to yell and cry but couldn't. My team was great and we all said a prayer for him and hugged each other after we couldn't get any life back and we were allowed to talk about our feelings together before we went home from shift, but I just felt really weird. As soon as I left my shift that day I bawled my eyes out for him and his family while walking to my car and felt like I should have done more CPR or should have told him not to be standing up sooner. You never forget it. This was 10 years ago and I still remember his face and the colour of the walls and the people who came to help. I can't imagine having to take these emergency calls all day every day and not knowing the outcome. It's so hard. This girl is wonderful, I feel blessed our country has compassionate people like her in it 💜 I just hope her soul is ok too
There is so little humanity left in the world, too preoccupied by their worries and fears, anger, dispare, frustration, ego, greed and loathing that this lady and her colleagues remind us that there are still humans in the mix, that without them we would fall, with them so many can become so much better. My life has been saved so many times by these humans who regardless of their difficulties are willing to step forward and bring us to the light, my deep respects to them and anyone whose chooses to make a difference, ❤😊
I lost my dad in this way when I was 18 and it’s breaks my heart everytime I hear anything like this 😞 so much love to our dispatchers, we need to protect them at all costs! They are the ones there for us in such difficult situations and have to deal with this on a day to day basis xx
Respect and love to all the emergency response staff worldwide. Doesn't matter if you are a dispatcher, boots on ground or a phone operator, you see some of the worst things in this world and still serve your communities through thick and thin.
I've been there - spent so much time crying on the phones - I'll never forget the years I worked for the ambulance service - she handled the call so well!
I work for London Underground and the first one under I had as a station assistant was completely traumatising. Even the big burly men I worked with were in tears that day. I don't think I could work for the emergency services, it's absolutely amazing what they do. She handled that really well.
This video really made me realise how much it would affect others around me if I followed through. Not saying I would now but only a few years ago, I was on the verge. Life is worth living, even if it’s just to stick around a little longer so your loved ones don’t suffer too :(
Gosh this is so so so hard!!! I’m a call handler in the UK too (but a different location) and I just had my first hanging recently and the friend did CPR for so long god bless her and it was just the toughest call 🥺 I’m so grateful to have been able to help that friend in some way to know she did absolutely everything she could for both the patient and her partner in that moment and it honestly makes me so emotional how proud I am of her! It still doesn’t quite register in my brain sometimes though that the patient died, you know? And other times it’s so real it hurts! Anyway I know how hard it is to not get overwhelmed by emotions in those calls, especially once you’ve got them going on CPR and all you can do is encourage this person who you can’t see or take over compressions for or really do much except wait and listen and that’s when not crying becomes hardest for me because it’s quieter and you’ve don’t all your jobs except keeping CPR going so your brain has time to think for the first time! 😔🥺 Anyway my prayers to anyone who has to deal with this whether a family member or friend who finds them or knows them, the call handler who’s the first to hear their heartbreak, fear and pain, or the paramedics who work so hard to do what they can and who have to see and do what none of us can imagine! It’s the one blessing of a difficult job like this, that I never have a face to haunt me, only the sounds (which are hard but so much better I imagine that images) 😔❤️❤️❤️
I'm a nurse, but just wanted to say thank you for everything you do as a call handler, you do a job that I wouldn't have the guts to do after many years of being in my profession. Make sure you always look after yourself after those tough calls and debrief where necessary x
Aw bless you both! I love my job I’ll be honest! I’ve had to cut my hours a bit to allow me to finish my undergraduate degree (in a related field) but I’m excited to get back to more hours again once I pass my endless assignment to do list and exams 😴📚 And yeah the ambulance service is great and it’s honestly like a family! 🥰
These people are incredible. Not the same situation but when I had my second child their was a few complications and I needed an ambulance, the man on the phone was incredible and kept me calm the whole time. They are true heroes.
It's such an incredibly difficult job to work emergency services dispatch. I could never do it and I am forever grateful for the people who can. They are heroes
As someone who lives with severe mental illness I could easily be the person that is found, but seeing this video and knowing that a simple act of kindness can save my life I am eternally grateful for those that put their hearts on the line to be there for me, I will never stop believing in hope 💙💗
I think the fact you have written this comment, shows us you don't really want to go down that road. To see the ripple effect on the people who have never even met this person, is harrowing. Keep going and ASK for help, when you need it. I have suffered from bad depression and I think if most people are honest, they have issues too. They just hide it. You got this.
@@denisedaly2307 They're are some charities to reach out to. Nobody is ever truly alone. We're all connected somehow. The fact that I replied to you shows there's someone out there thinking of you and wishing you happiness.
@@denisedaly2307 I'm sorry to hear this Denis. Even having a family can be no safety net. There are charities you can turn to, although i know it might be hard as they are so busy. However even a workmate etc might provide some support. I once told my boss, I was seriously concerned about him. He isnt a pleasant man but I could see something was going on. He sort of ridiculed me, then left. He later phoned me and said he was in a bad place and thank you. I spoke to his wife a few days later. She said after I had spoken to him, he had called and bawled his eyes out. They knew he was in a bad way but did nothing about it. After talking to me, he actually realised something had to change. My point is, it wasnt easy confronting him as he was my boss but I have been there and recognised the signs. Sometimes the people around you, do actually know the feelings you have experienced. Even reach out to forums online. I have a chronic illness and am a member of Health unlocked. It has so many different subject matters and there are some great people there. Strangers to me but people who have given me great emotional and practical support. You are stronger than you think. Stay safe my friend.
I met someone who does these late night help lines and am so grateful for people like her but at the same time I could tell how much it pained her. Really good on her for doing such a valuable job. Sending my love to all who work in such a rough environment ❤
I agree... its amazing that she's doing that. I'm just curious, what was it that pained her? has she lost people? Or is it more just the emotional demand of the job
Emergency operators don’t get anywhere near enough credit for what they have to do. Not all heroes wear capes. This Woman, these people, need to be some of the highest paid in their countries.
The work these guys do is beyond amazing. I work for the nhs in treating mental health problems. So pretty much the barrier between them being ok and taking their own lives… I’ve heard people at their lowest and it’s heartbreaking knowing that someone is going to take their life. But to be at the otherside when it’s happened n the aftermath.. could break me
That young woman was truly amazing, and she will never know exactly how much help she was in that situation. Shows how fragile we are as humans and how we all need to stop the hate and the destruction of others because ultimately we are destroying ourselves.
@d a r l i n g J o I guess we have different value systems then. You are right, maybe this won’t help anyone. But maybe it will help just one person. That’s what matters to me, not the fact that it supposedly makes me feel better. A little kindness can go a long way and I stand by that :). I hope you can understand that one day too.
Just shows how much of an incredible job the call handlers and paramedics who work for our NHS do and what they go through every day doing their job to help us.
I had to give CPR to a man i found in the street the other day. The woman on the phone was incredible, encouraging and kept everyone calm on loudspeaker. They are angels 💖
And to think there are people out there who scream and shout abuse at these wonderful human beings, who are passionate about the job they do and their only goal is to help the people on the other end in the phone. I openly cry every time I see this clip, I don’t mind admitting. To see this kind, compassionate young lady break down trying to help the person on the phone is heartbreaking. You are all absolute angels and I thank the lord there are people on this planet like you. x x x
When my Dad passed the lady on the phone to me was amazing too. As were the paramedics. Its a horrible situation and at the time my brain was too all over the place to fully appreciate the amazing job they do. They are the real heroes, not footballers, not musicians, our first responders ❤
What a beautiful soul she is, I know if I was in that situation I would of been completely greatful of her compassion. She was still able to do her job professionally whilst been a Human at the same time
To all the agents that do this every day I and everyone thank you from the bottom of our hearts this can't be easy but you still do it every day and for that we are eternally great full.
My sister is a paramedic and the NHS don’t offer enough psychological support, I had to help her process a situation that had an immense impact in her, these organisations really need to think about the human side of these situations and not the numbers.
The government need to put more money into the nhs instead of constantly cutting it..they’re deliberately, systematically, destroying it-people like this girl don’t get paid enough for literally saving lives while the Tories actions over the last few years have literally killed people…she should get paid more, she should have access to counselling 24/7
These dispatchers are angels. I found my MIL deceased in her home and it was the 000(Australia) emergency operator that kept me grounded and from losing my shit. God bless them all!…..
Big reason I couldn't be a dispatcher, being on the ground I can deal with but id just feel so helpless trying to help as much as I can over the phone. Honestly solid work, none of us could do our jobs without you.
I could not imagine having to be on the other end of the phone during someone's worse time in their life. How can you not cry? She held her composure though!
I doubt many people consider or realize just how much stress the emergency operators are under. It takes a special type of person to do that job well and keep the callers calm and focused in the face of unimaginable trauma and duress. I could never do that job, seeing this makes me respect those who do this job well.
