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It's easy for the paying public to forget that the primary role of cabin crew is for the safety of passengers. Customer service and comfort are secondary. Don't demand too much and don't feel too entitled when you next fly with any airline.
When they are charging more than $10,000 for tickets to the US, everyone paying that amount should feel entitled. They normally charge higher for the same destination compared to others.
Singapore Airlines is Always my First Choice of Flying because of their professionalism & high standard of training & services. Especially their in-flight services, i always enjoyed my SQ Flight very much.
Not only on their job..few years back as a grab driver,I had several encounters fetching SQ crews. First one,when reached the arrival hall,the lady crew called me sir and passed me a plastic bag,she helped me pick up all the dirty rubbish previous passengers dumped,I was shocked but very thankful. Second, fetching a lady crew from terminal 2, and once she knew she going to woodlands,she sat in front even her colleagues sharing the ride asked her to sit with him,she told me it’s a long journey, afraid I am bored just to chat with me. Third, upon reaching the lady crew flat,it was minor drizzling,I went down to help her carry her luggage’s,she told me don’t…as she can shower straightaway when she reached home while I still need to drive…a few more all good too many to mention
Thanks for sharing this! It's extremely heartening to see the behind the scenes of an AWESOME AIRLINE! All the best batch 6/2022! See you in the skies!
What an amazing journey for these SIA trainees to become cabin crew! It helped me to reflect fondly on my time as a cabin crew trainee in the United States! It's one of the best and rewarding jobs out there :)
Real excited for my trip with Singapore Airlines Business class next month in December to California Los Angeles. Living here I'm proud to fly with SIA after the pandemic. Their professionalism and hospitality is thick solid. See you!
SIA has just been awarded best airlines in the world 2022 from Business traveller magazines, and no. 2 by Skytrax also this year. Looking at this, it's no wonder!
so much respect for them because there are so many situations that could happen and so many outcomes too travelling with them at the start of next year💖
No airline in the world goes into so many details and nuances when choosing and training their staff...and the results are for us passengers to see...be it on the ground or in the air... Singapore Airlines is probably one of the best ( sorry...make that the BEST) airline in the world...good luck SQ...and thanks for sharing...!!
Finally we get to see an insight training of Singapore Airlines I mean I have no intention to be an air steward coz obviously I'm too short but who else can agree that whenever we see those air stewards or stewardess walking in their uniform while dragging their small luggage with them at the airport to head for their next flight always seemed kinda cool. Maybe bcoz it's not easy to be selected to be an air stewardess or steward.
Never once I have not been grateful for flight crews. One of the hardest jobs in the world. But gotta hats off to the asian and middle east international crews, high standard
Awesome behind the scenes look at the training SIA for future flight attendants. Congratulations to the new flight attendants, very well deserved. Love their energy. Hope to see one of them the next time I fly. Singapore ladies(girls) are soo very beautiful, graceful, and elegant. No wonder they are the best
Brought back so many memories of the Interviews , Orientation & Training Bootcamp of the respective batches of Cabin Crew of various Airlines over the decades >>> Many have gone on to other positions or industries & some still in contact as life long friends! Thank You So Much for the opportunities given to serve & for this mini docu & Tribute! Stay Safe & Stay Healthy Crew! 🌷🌿🌍💖🕊
Was very impressed with their inflight food for economy class! We even got Haagen Dazs ice cream for dessert :) Air Canada needs to learn alot from Singapore Airlines especially with the food.
My very first time flying with SIA back in 2019 was truly a memorable one! My sisters surprised me for my 20th birthday on our way to Hong Kong. The cabin crew were so nice and even sang a birthday song haha. The stewardess even mentioned one of the steward tried to make halal cocktails for us which was very thoughtful hehe 😊
Having flown on Singapore Airlines twice (to Japan), I do have to say that the women of the cabin crew are so elegant, beautiful, and graceful. Very classy airline. I was super impressed!!
i really enjoyed flying on singapore airlines recently, so much so that i will continue to fly with them in the future. i have never flown with such a professional and caring air carrier before.
Singapore Airline’s FAs are the best in the air of the airlines i was able to experience so far. They know what is excellent customer service. Mind you i am just an economy passenger!
I am someone who doesn't like to take the airplane... But ironically i have been living in 4 different countries throughout my life so far and that requires me to take airplane to visit my home country. I have taken both short and long flight, and have tried many different airlines companies. But only Singapore Airlines honestly is the one i always pick. It made me feel safe and comfortable. It's the accumulation of everything that made me choose Singapore Airlines as my priority - Cabin crew is friendly, welcoming, patient and comforting; in-flight entertainment is very good; seat is comfortable and have ample space, plane is clean.. basically everything is good and combined together makes it great.. so yeah definitely will keep on choosing Singapore Airlines.. yes it is expensive compared to other airlines, but safety and comfort is my priority when travelling so i am willing to pay ❤
Grooming section is out of loop in this scenario. Where has Ms. Amy Lim (grooming consultant at SIA school for cabin crew) gone? She has been eminently filmed when it comes to component of the cabin crews' grooming and is notorious for being strict 😂🫢
The best airline for service, I was flying premium economy a few months ago and my pre ordered meal hadn’t made it the plane. I didn’t make a fuss because it wasn’t a huge deal but a few moments after meal service I was given 100SPD credit to spend on on board duty free. Now that’s service!
It is the distinctive sarong kebaya that makes the "Singapore Girl" not the other way round. Without the iconic uniform, the girls are ordinary mostly.
Every one of you all SIA staff especially cabin crews and pilots are excellent in your work all the time. Keep it up always ❤🎉. Each of you has trained diligently with well performance all this while, served as our flying ambassadors and holding up our 🇸🇬 exemplarily to every corner of the world ❤🎉….thank you all very much indeed. ❤🎉
Ang Mohs are a novelty and treated exclusively, unlike the locals taken for granted.. It won't surprise me if the crew kiss the Ang Mohs feet. They will stoop low to please them.
@@manithangavalu7885 This might change once the US is no longer the leading superpower.. You can see the trend is moving to a more asian-dominated world right now.. We treat them exclusively because the West brought lots of economical growth and prosperity to Asia in the past, and back then they used to have a very liberal and forward-thinking mindset which asians lacked so it was seen as the better way to be. But now you can see their attitudes have changed.
@@tastylambstew The US superiority is busted and no longer exists. Who needs the U S, when India and China are the world's Super power. Today the US is behind carnage, political and economic instability. The policemen of the world days are busted. Today the U S is an eyesore infested by gun culture and shit stirring CIA and FBI. We Asians are no more dependent on U S and we are better off without the excess of evil. SIA, should get it's act together and discard their white privilege policy and treat their passengers with dignity and respect.
Cool..one of them certainly looks like the guy I had a chat with inflight recently. I did give very positive feedback answering the survey. Chose SQ because of good memories of flying with them & this time actually surpassed expectations.
SQ standards have dropped. Cutting cost in everything. Business Class used to be way better. Now it feels like Premium Economy. I won't be surprise if they drop off the top 3 best airlines. Nothing much the crew members can do when corporate sucks. Time to try ANA
"SQ Standards have dropped"... How so? What are you using to compare and with whom? Your own personal experience? Or do you travel so much and so often that it makes you an expert in judging how service has "Dropped"... Maybe give concrete examples with facts instead of just putting a simple statement out there.
I loooooove SQ and have been flying them for years. Having said that, the job feels very by the book. The genuine love for service cannot be taught, it just shows based upon the FAs personality. Safe flying everyone.
If you're of Chinese origin, the chances of becoming a cabin crew is very high, regardless of how you look. Priority is given to Chinese rather than malays or indians. Some multi racial country where equality is based on favoritism bcos you fit the criteria. Prejudice and discrimination is rampant amongst SIA administration management. BOO HOO!
I am envious, how i wish 5 star hotels provided such training in Singapore 😭. If one outshines their colleagues by providing excellent guest experience in SG hotels, they would be frowned upon by their colleagues 😭 I forgot to mention, many F&B Managers especially those in Room Service are incompitent in service to start of with, they may be good in logistics but tbeir general knowledge to give decent IRD services is more like a glorified version of Grab Food 😭
I doubt the company would like to invest/pay more to train their hotel front desk staff just to serve customers that would only be engaged for less than 30mins at the reception & off to their rooms straightaway. Which would be the same as well for Room Service. From the company’s perspective, they would rather place the budget into recruiting more new hires & maintenance of amenities. We all know that there’s limitation to the load one staff could provide, if one staff is down, they’ll need backup. As compared to flight crew, they must have the knowledge of safety procedures, get trained in first aid & CPR,know what meals are going to be served etc. and take care of at least 50 passengers who are all within close proximity one-by-one during the flight. Moreover, their contract duration may be longer than what a hotel offers.
When I see the logo of Singapore airlines.. i gonna want to take vacation leave going back home country . I love and impressed the service of this airline so highly recommended.....
I was on a flight from Singapore back to Melbourne Australia. At 2am, during lights out most passengers retire to sleep. I overheard a party near business class, in staff area. The cabin crew was eating meals and boozing up (red wine) on the job, this shocked me... I should have taken photos. One male drank from the bottle. NO ONE will believe me...Singapore Airlines crew !!!!! Drinking on the job, 60,000 feet up in air..
I believe SQ could offer customized classes to peers as a source of additional revenue. LCC Airlines like Ryanair, Vueling and Easyjet or even some fully fledged ones could potentially send their crews to the SIA academy. Upon returning home, they could advertise that their crews have received SQ-standard training on their websites.
As local, use to feel extremely proud especially during the timing 1980 to 1990 where majority are true blue rooted born Singaporean girl and our own authenticity and at that time even during national day, these singapore girl will appear in parade . Gradually nowadays a lot of non sg. When this industry become so competitive with pricing and value, the root essence of customer service quality sometimes does not maintain a consistency in economic class maybe unless is first or business class I cannot afford until today..
SIA like other industries, can't get all Singaporean staff since many years ago. People getting reacher, prefer to be served to serving people. Like my friend, tried so hard to get in. After some times, always report MC when didn't feel like flying, leave the airline with poor attendance.
Its perfectly normal for airlines to hire crew from different nationalities. In fact Singapore Airlines is more strict in the sense that we only hire Asians, as we are an asian airline. There is no rule that states that all crew have to be Singaporeans. It is a company after all and if it required manpower, it will need to source them out if there isnt enought locals applying. Dont even get me started on how our own Singaporeans look down on us as toilet cleaners or waiters.... As for the other nationalities, they are hired because we fly internationally and they are required to work as translators or assist the local crew when we land in those stations. EG. Indian and Chinese crew make announcements in their language onboard and also help with the immigration when we arrive at station, similarly for Japanese or korean crew. They are required to help with translations and make announcements.
Watch this video and then fly with a Canadian airline like Air Canada and West Jet, you will see a significant difference. Had a chance to fly with Singapore airline and ANA last fall and I would rate them both 80+/100 compared to Air Canada well let's say my last 15years with them have been 60/100 max
This reminds me of my good old days as an SIA crew. It's a shame about the masking which is a requirement. Why can't they provide a kebaya designed mask of a lighter colour to go with the kebaya?. The white mask ruins the reputation of the iconic Singapore Girl.
just to highlight, why cant a billion-dollar industry caters to the dietary restriction of their crew. I happen to be friends with multiple Veg Indian crew members and most of them struggle to have a proper meal on a flight. Imagine going hungry on 12 -18 hour flights. They are apparently asked to prepare their own meal. What a shame. Otherwise yes awesome and proud to of SQ .
The service from their flight attendants are inconsistent. If you are lucky on a good day, you get excellent team of flight attendants, sometimes you get a team who are condescending and just want to rush service.
Ikr. I’ve been on SQ flights for a few times and there’s one particular flight on A380 where one air stewardess assigned to my section looks very sian when I asked her politely on a question in regards to the food menu. Even the tone used in her response made me have a bad impression of the service right after. Well, I didn’t send in a feedback nor a complaint as I think the crew probably is having a bad day.
