LEXON are scammers, they send defective goods and they know it very well.
Having received a defective frame, I opened a dipute on Aliexpress. In a dispute, they offered to return the frame at my expense (I will lose 12,500 rubles on this, or $ 236 at the current exchange rate). I believe that the seller is responsible for returning the defective product, and it would be good practice to reimburse me for customs costs as well.
The proof that the seller is sending a knowingly faulty product is a video from Brazil - • LEXON spirit, a PRIMEI... .
In correspondence with the owner of the channel, he told me that he faced the same problem and was forced to turn the necessary parts on a lathe, and that the Lexon Official Store seller sent him an additional part of the depreciation mechanism.
Since the video from Brazil was uploaded much earlier than my conflict with Lexon happened, it means that the seller is well aware of the problem and continues to sell. The seller refuses to resolve the issue and only requires the return of the goods.
Faults in the sent frame:
1. Non-working depreciation mechanism due to a design miscalculation. In one of the pairs of bearings, the distance between them is incorrect, in the other pair - the size of the spacers does not match the inner race and compresses the cage. Therefore, the depreciation mechanism is completely inoperative.
2. Very poor quality of painting, many chips and paint peels off easily.
4. Missing Parts:
4.1 The axle of the rear wheel rests against carbon, and the sleeve also rests against carbon - there must be a metal spacer)
4.2 Missing part in the bike headset
5. All joint faces are stained with paint and trimming is required.
6. The thread in the carriage on the left side is poorly cut.
7. Inscriptions on the frame in English with errors (e.g.: "Inspirie").
Be careful, go to the seller's page and read the reviews before purchasing. Many of them are NOT published on the product page!!!!
One of the interesting reviews is the story that the man believed that he would be reimbursed for the costs and returned the frame to them. He was deceived and was not compensated for anything.
Avoid Lexon, I spent 96,640 rubles ($1,725) on the frame and 4,806 rubles ($86) in customs.
15 окт 2024
