Big LAWSUIT WIN for RVer! 

I have a 2019 NeXus RV Maybach 32M Class A, it has been a headache since day one! It was at the factory for 5 weeks, nothing was repaired correctly! As a result of scheduling and Covid my warranty expired. They don't stand behind their products! They won't warranty "design flaws"! They have settled with multiple people, but, they force those that they settle with to sign a "Do not Disclose" statement! They're crooks from the word go!

I owned a 2018 Forest River 5th Wheel (Wildcat 375MC) on the federal sticker it actually said the unloaded weight included full fresh water tank, hot water heater tank and propane tanks. I assumed they all came this way. My new 5th wheel (GD Solitude 380) does not. On top of that they only put 7k# axles. I have ordered the new 8k axles to be installed this winter. These companies need to be regulated like the auto industries.

Great topic & I believe the manufacturers should have a weight included on the vehicles with all tanks full. Dry, black, fresh & any propane tanks included full. Also a spare tire with 1 lead acid battery as standard equipment. Eliminate confusion

Wow! That’s one heck of a story! They should also be compensated for all the time lost not being able to travel/RV!

Shame on Nexus for their deceptive practices, and threats. This seems like one of those David and Goliath cases nice to see the little guy getting some justice. 4 years is unbelievably long this could’ve been resolved so quickly and so easily if the manufacturer were stand up folks. I know one things for sure those class super C’s are extremely expensive why wouldn’t you take care of your customer? The best business is repeat business and good word of mouth but I guess not at Nexus.

I love this story. We need to hear more of these. People need to do exactly what these fine people did and that is to document. Everything you talk about follow it up with an email and print it out then place it in a folder. Keep everything. Have truth on your side and a good lawyer like the one they used. Cheers!!!

Congrats to The Smith’s for successfully defending their rights as consumers! Shame on Nexus! I just crossed them of my list of potential manufacturers due to how poorly they handled The Smith’s legitimate compliant. If more consumers had the fortitude to stand up to unscrupulous manufacturers, the RV industry would start cleaning up their act. Wishing both of you many happy years of RVing moving forward!

So happy they WON , I was seriously considering Nexus 😳 Now not so sure , will have to research more !!

Sad to hear about Nexus but it is what it is. And the Smith’s should get a bunch o’money

Great show. Kudos to them to step up and stare down the big boys and WIN!Persistence pays off. I worked with the Winnebago Factory to have some water leak issues repaired. The dealership would not work with me because the unit was 200 miles out of warranty. Winnebago went above and beyond in taking care of me. I am so sorry these fellow Wisconsinites, and fellow Viet Nam vet, had so much trouble with a custom RV. Just looking at the picture you can tell it needs a larger chassis, heavier springs and probably air shocks that are now available for gas engines. Here’s to a couple, and stand up attorney, who took on and beat the big boys.

Thank you for your service to our country, Ken! Potential RV buyers, save time and aggravation: Walk away, leaving the new coach on their property. Cancel the financing and chalk it up to "education expense". Buyer beware.

our Newmar weights 27,000 max gross 34,000. one of the first things we checked.. we have owned 21 years, no big problems.. thank you Newmar (2000 Mountain Aire)

This is EXACTLY what a "Wingman" is suppose to be! Help keep us flying in our lives, as we see this magnificent country of ours. Knowing who we can turn to is EVERYTHING. That is a wingman. Great Story - great people(Even if they are from Wisconsin) -= ¯\_(ツ)_/¯ (JUST KIDDING). 🤦‍♂️🤣🙋‍♂️ I think if I lived there, my fishing days would be my happy days. One of the best fishing anywhere, and that is a fact. Definitely going to be watching next weeks episode. just subbed up! The Sword is in the house.

“Didn’t have to make up stuff, just told the truth”. Love this. Wish more people in America believed in the truth! Congrats to the Smiths. 👏

Absolutely want to hear these stories. Great content look forward to hearing their attorney's story also seriously doubt Nexus would want to share theirs.

I'm no engineer, but IMO, an RV that big, with that much weight capacity in addition to the weight of itself, should've been designed and built with a double rear axle.

So thankful for people that will put up the good fight, and not give in to beratement by the manufactures. Thank you Smith family, and Thank you for your service to our country Ken. And Alan, thank you for your consistent support for RVing and helping us get smarter and better.

The Smith's are right about being concerned about how much weight an RV can safely and legally carry. I have been looking at buying a small travel trailer to pull behind my truck, and have noticed that almost all sales associates will tell you the dry weight, ( not gross weight) even when you tell them the maximum towing weight of your vehicle. I have even been told that " Just buy your groceries when you get there." and " Just don't fill the water tank to full." When I figure the weight, I have to assume that the water and propane tanks will be full (especially if you are new to RVing) . I have learned that the weight of the trailer and the contents in the trailer, as well as the contents of the truck, make the max towing weight of the tow vehicle. You also have to watch the tongue weight of the tow vehicle. I admire the Smith's for taking such an active roll in the building process and questioning what didn't seem right.

God Bless this fine Veteran and his great record keeping wife!

BS when you say this is the exception. I've owned more than one RV. I gave that game up when, in fact, I had problems with everyone of them. I found that staying in a very good quality hotel at each junction I cared to visit was a much less stressful way to go. And it was much less expensive. The average RV depreciates so much once you take delivery that the loss is unacceptable. And if you search you will find all the other's who have had nightmare experiences with their RVs and have had to fight to get resolution or just live with issues that are both dangerous but unhealthy.

Their hard work paid off. My wife and I were luck over the years not having the problems they had with the dealer. It was a eye opener and more stories like this may help others stay out of problems like this. Ray

This is a good ending to a very bad experience. Thank you for your service Ken. And thank you both for going the distance to stick up for the little guys.

It should be A HUGE warning to con men who want to cheat the consumers as well. I am tired of the lying and cheating of everyone in past 50 years. RESPECT EACH OTHER!!!

While I’m pleased that the Smiths have won their court case, I’m saddened for what they’ve lost. Money can’t replace the years they’ve wasted on this. They’ve suffered the loss of years of enjoyment of their RV, as well as the stress this must have caused. I live in Ontario, Canada, I’ve seen so many poorly loaded travel trailers and tow vehicles that are inadequate for what they are towing. We nearly fell into this category but luckily before picking up our first tt we realized that our vehicle was not designed for what we needed. Since then we’ve done a lot of research. Thank heaven for RU-vid. Thank you as well for your show. The information you provide is invaluable.

The federal government transportation Dept should have investigated this due to the incorrect info on the required federal vehicle sticker! Falsified documents by manufacturers are big trouble!

Thank you for this eye-opening interview. I am stunned the CEO would say "We have the best lawyers” after 3 days of owning his product. If I were told that I would consider it a call to action that all avenues of remediation are off the table. While listing to your interview I was searching for the reviews on this company for employees and most were roasting the company. Seems to me that a good product cannot be made by unhappy workers. The CEO was proven wrong that that they don’t have the best lawyers! Thankfully that you, Ronald Burdge, Gigi Stetler shine the light in this industry that seems to be filled with sharks.

Just saw this video, but on the exact month this video came out, we were in the process of buying one of these. We couldn't pull the trigger though, because we kept getting a bad feeling when we would get answers to our questions. To be safe, we decided to walk away. So glad we did...wow!

Please continue to be OUR Wingman, I am sure nobody ever has asked the GVW question. Who thinks about how much your personal contents could possibly weigh! Great Ending for them! Keep them stories coming Thank

Good interview and warning for buyers. Document everything, have a checklist of what to check during your prewalk. Horrible to hear that they also had other problems as well. I had that brand in my short list of potential rvs.

So incredibly happy that the Smith's are getting what they deserve. They powered through a very rough four year process. Due to thier due diligence. Keeping every phone call, e-mail correspondence, personal experience on record in that four inch binder. Exactly what we would do from day one of the order to the PDI. Doing every bit of what they did is, yes a pain in the back end for some, but a necessary discipline if you want to be sure you're given your hard working money's worth!👍 We love hearing stories like this. It's all a part of the reality of RVing. Most people who haven't yet done thier research on purchasing an RV may come along this and other video's like it and learn from them. Unfortunately there are some out there that are blinded by the RVing process, passion that haven't taken these important steps into consideration that are necessary from a "Safety Standpoint" and wind up in very serious danger later on. Keep up the great work "Wingman" by staying on the lookout for our safety and wellbeing.

I visited Nexus RV and now I won't consider them. Nexus RV is corrupt.

An additional loss that can't be monetized is four years of their life. (Maybe that falls under the triple damages at the end) Maybe the judge will also add extra money for the cost of an RV today vs when they bought their rig. Wishing them many healthy years of travel ahead.

I like these types of stories. It puts the manufacturers on notice. Whatever happened to General RV and their unscrupulous financing?

Nexus RV: "I have more Lawyers."

Well this is a real eye opener...that very coach is what I have been looking at purchasing. I am SHOCKED that this was the MANUFACTURER and not a dealer (which I would expect)...and just goes to show all the Smiles that Claud and Dave show on their videos is nothing but a smokescreen..they just lost a sale

Congratulations on the win and shame on the manufacturer for being deceitful! Also, love stories like this one.

Wow! Good lesson for everyone!

What is even more interesting is this all took place before our current high demand for RV's. So if they were bad back then, they are bound to be even worse now. They would see potential buyers as just easy marks because of the high demand, low supply. If you look at most class c's that are built on a Mercedes sprinter chassis they are pretty much overweight with a normal camping load. Two people. clothes, food, full-on fuel, propane, a bbq and folding chairs etc. They just don't have the capacity to carry such a large structure.

I like the topic. Please do more. Thank you for making us more knowledgeable on buying an RV.

That was some great information here. Thank you for letting us hear there story.

WOW… Not an RV owner as of yet, we’re still considering options, nothing new as we just can’t afford it. But even if we could Nexus wouldn’t be in the list at all, and to have the CEO intimidate and belittle a customer… Needless to say Nexus should be shut down shortly after word gets around about their underhanded dealings with customers.

Exacly why I loved my school bus . Which I converted to a motor home . While packing and unpacking was slow and a lot of hard work . We could carry everything for a 7 room house . Appliances and all . The van on the tow bar provided sleeping an cooking in transit... If you start with a small truck you have a small truck. But if you start with a big truck you have more than enough capacity...

This was a very informative video. I feel bad for the Smiths with what they through with Lexus. It make me not want to buy from them. They are not loyal to the customer. Glad they won the case. Glad they are going to keep Rving. Thank you Alan for doing something like this. It’s great! Hike you have a great day and see you soon!

Nexus is a BIG STAY AWAY for me !

RV paint/bodyman for 30 years, born and raised in Elkhart,IN. I have painted for most of the major manufacturers Monaco/Holiday Rambler, Coachman, Forrest River, Thor, Jayco...etc Monaco Coach had the best engineered custom chasis. Not a Freightliner or Workhorse chasis with god knows what welded to it. That was before the 2008 collapse.

I dont believe the show stated the exact model but it looked like a Phantom 33SC. If that is the case, this unit for that year was built on an International Terrastar chassis (not a Durastar) which has a published GVWR of 19,500. The Nexus and most third parties have a published combined occupant and cargo weight of 760lbs. There has to be more to this story and I hope Nexus takes you up on the offer to tell the other dimension of the story.

Just get a large van, do it yourself or have someone else do it. The RV industry can not take the time to give you a good product.

Cross Nexus off my list; Unbelievable audacity!!!

❤❤ This is very good info. It's people's struggle like this that helps others avoid these kind of pitfalls. Sorry they had to go threw it, but it does bring great awareness to others before buying. 👍👍

Everyone missed the key point on this. GET IT IN WRITING. RVs, boats, cars, etc. does not matter one bit what the salesman says to you. What is written in the documents you sign is what the deal is. SALESMEN LIE TO MAKE THE SALE. That is just a fact of life. If something is important to you, make them put it in writing. If they won't put it in the contract, it is not true. Also check your state and the state where the deal is made. Many states do not cover RVs in their Lemon Laws. Be sure you have that protection or at least know for a fact that you do not.

Yes I like hearing stores about this,so when I am ready to buy and RV I be well armed with knowledge so I will have the right to fit for my needs and safety.

Love the stories, it gives us an idea of what to watch out for. Thanks

Very informative video. We are looking into starting RVing in our retirement and I keep seeing stories about RVs with issues.

This should have atleast 75% edited out. This has sooo much redundancy that it's unnecessary.

So much for considering Nexxus. NEVER. THEY should have better standards than common thieves, conmen, and intimidation thuggery tactics.

I met the Nexus RV people. Two guys own the place. Their statement, "I have more lawyers, " and their actions with these people indicate their guilt. They are crooks.

RV manufacturers have always erred on the overly optimistic side of carrying capacity. There are many instances of overloaded units including some Prevost conversions, Wanderlodges, even Newell along with many others. This is prevalent in the industry and will continue as long as federal guidelines and laws are so lenient to the manufacturers.

Thank you for sharing their story. It’s needed to know how important documentation is VITAL! Keep up the awesome work of informing us all!

I like hearing these kinds of stories, please have more. Thank you for exposing these items.

Love this kind of information. Congratulations to the Smith’s.

Middleton at Nexus is a bully. will never buy one and Ill share the hell outta this.

Thank you for presenting this story. Eye opener for sure.

You should get "Irritated Traveler" RU-vid couple on your show. Their rv stories are a nightmare

So you really can't tell a story without telling us what the cost of the rig was and how much they won. This was not a settlement out of court so there is no NDA in place for the couple. I'm not saying this because I may think the couple was over cominsated but when the CEO threatened them, I'd really like to know if he got his.

These RVs are built so sloppy, they fall apart on the way home.

I have a friend whose rig was overweight and got a $650 fine because of it. The weight ratings are enforceable it's not "just a number."

17:40 just from that statement about the lawyers from that company's CEO should make him no longer the CEO. Plus he represents the company so the company should be put out of business unless a new CEO can turn it around. That is appalling behavior, especially from a CEO. Unless this happens please don't use Nexus as your RV manufacturer.

In the market now for a new motorhome. I will not buy from this company, Nexus, regardless of price.

NEXUS, you will not be my next RV.

Thanks for presenting this story. Congrats to the Smiths in their win. This is another testimony of the unscrupulous sales staff we need to be aware of not only RVs but many big ticket purchases re cars, homes, building contractors. Encourage folks to DO THEIR HOMEWORK! RESEARCH, research, and then research a little more.

Hope they received a big punitive settlement!

I definitely appreciate the story and the vital information. Thank you.

I had a similar experience but I chalked it up to my experience. I bought a custom ATC Toyhauler and it took me six months to finalize the the custom work. There really wasn’t very much custom to it, I just wanted to make sure I had the blue paint I wanted on the cabinets, the cabinets place to where I wanted. Each time I talk to them I said I’m gonna pull this with a Nissan Frontier and they said yes there will be no problem. Well, it was a Hugh problem ! I had to buy a different pull vehicle. I had that ability and it was my best option. I thought it was a total of 20 ft long, that was for the trailer box, not the total length of the trailer. 25 feet. Acceptable but longer than I actually wanted. The long and short of it is … I think when we talk to these manufacturers they hear it in their language not the consumer language. ATC is a very good company and I would buy from them again. But next time I will go in person to the manufacturing site and walk through weights, length, heights, stairs, water pumps, how the electricity functions, plumbing and any other thing I can think of. Take friends with me etc. This works until the next year model is being produced.

“you can’t record somebody legally”. Please stop passing this along as if it’s fact. That is absolutely not true.

Probably needs dual axles as well for safety with the length and weight....

Amazing story, congratulations on your victory. Unfortunately, I am a disgruntled Nexus owner. Purchased my Bentley 4 yrs. ago and deeply regret it. Do Not Buy From Nexus!!

If the CEO is not the full owner of the company. Then the share holders and or the owner of the company needs to act fast and dump him. I know of a President of a company told the owner you can’t fire me and this was after working for him for years. Well on a Saturday morning the email came out from the company lawyer as of that morning he no longer worked for the company. He was locked out of all the companies systems. I guess you can be fired…….

Alan you need bring Thin Blue Lane Rv Up they have Trouble with Camping World on There Slide 1st repair cost them 10,000 now slide still not fixed check there video;s out Love Camping World LOL

Did I miss the ending of the court case? Went from what all was wrong to the glad you're getting a settlement. What settlement?

Yes! We like this content and love the details.

I believe if you ask many people today, they would disagree that RV manufacturers are turning out quality coaches.

Please keep the RV reality stories coming.

Thanks for sharing this story. It’s a shame this happened. Everyone needs to hear this. Whether you’re a first time RV er or a veteran. And Documentation is important it’s the only thing that will save you in the end. Also I’m glad they won there case.

Definitely love your stories ! Keep us informed

None of those are “federal” stickers. They’ll are set by manufacturers. There’s no federal standards at all!

Do your research when buying anything costly. Glad it went well for them.

What exactly did they win? Maybe I missed it. Anyway, glad things turned out well for them. WHAT a pain!

Congratulations on your lawsuit. My question to you is, could you get your sticker valuated for 2000 lb with water. With all that storage space in your basement you won't be able to haul hardly anything correct unless the sticker weight or gross vehicle weight is changed to a higher number.

Future RVer here, this is being saved for future reference. An ounce of prevention is worth a pound of cure!

Had someone here in FL get lemon Jayco special ordered. Ended up being full of leaks and other issue and got/getting run around getting fixed. Sad these companies rip people off

I’m so glad you won! Thanks for this video!

Yes, I loved the story, and would like to see more. Balance this with stories of good people in the rv industry. I bought Norhtstar camper manufactured by CEO Rex Willett. They have a reputation for taking care of their customers. Never had any problems. Rex did major repairs on a camper that the owner had bought used. He cares, and makes an excellent product at a fair price. You should interview RVers that have those kind of experiences also. Do not make it a commercial for the manufacturer, but told from the consumers point of view of industry people that own up to their mistakes or just want to see their product live up to their expectations.

Some really good information Good video

It’s still unbelievable to me that there is poor government oversight over an industry that sells products that generally weigh and cost much more than the average consumer vehicle, yet is known for its poor quality control and flouting of safety requirements. And the fact that a large segment of their costumer base consists of older folks makes it obvious that this industry is comfortable with taking advantage of vulnerable populations. I want to be fair: not all of the folks in this industry are bad actors, but the ones who are unfortunately seem to be the rule rather than the exception. Kudos to the Smiths in this story for standing up for what’s right even when confronted by the brash, overconfident CEO who is obviously one of the industry’s bad actors. Those of us who want to continue safely enjoying the RV life need to push harder for better regulation of this industry.

The RV experience did not put them in the situation it was the manufacturer incompetence that put them in the situation I wish more people would stop buying these units until they can build a competent unit.

God bless them for standing up to this company.

I hope you guys end up with an awesome motorhome with great payload specs in the near future. Thanks for the warning about Nexus.

The entire RV industry works the same way as this...and has for decades.

Thank you I was looking at nexus now I am ordering a Senica on the business class Freightliner chassis

ALL factory built RV’s, bumper pulls, fifth wheels, and motor homes, are all built like garbage. Roofs that require sealing every 3 months but are so week that you have to use a board to spread the weight out because the roof can’t be walked on, toothpicks or tiny aluminum tubes for “structure”, rear caps glued to cardboard, and the list goes on. We discovered this during our research for our retirement rig. We’re building a custom Class A on a 40’ diesel pusher bus chassis with 31,800 GVWR and air brakes. Thank god we found out before buying a piece of junk. Clarification: we are building the Class A ourselves on a steel exterior bus.