Would like better instructions on how to re-pair the control box to alexa. My system has stopped responding using alexa and Everything I've read says just Unplug the power cord from the control box wait a few seconds and plug it back in, and the Red light will start blinking for five minutes. I've done multiple times and the light doesn't blink at all.
If you unplug, then plug it back in, you will see one of the following: Blinking red light: This is in pairing mode, please read the instructions and go through the process of pairing with your Alexa account and Wi-Fi. Solid red light: This means no Wi-Fi is available. This is a Wi-Fi issue within your house. No light at all: This means it’s paired to someone’s account and WiFi If you still cannot get the unit to connect, you can try holding both the brightness and color tuning buttons for 10 seconds to do a reset. Hold both buttons until you see the lights flash/turn off. After the reset, the red light should be blinking and in pairing mode. If you still cannot get the control box to connect, please call customer service at (855) 784-4322.
Had electrician install. One bar diff shade of white then others. Why is this and how to fix? Even if select another shade. Same thing happens. Two bars are one shade. Other is another. Never matching
Did you figure how to fix this? I just bought a set of four and two are different from the others and can't figure how to get them to be the same color.
