Black owned businesses in Rural South Africa fail because of this 

Business owners must learn that customer satisfaction is the major pillar to business success. Thank you sister Velile for this informative video.

This type of feedback is exactly what's needed. You highlighted the pros, as well as the cons. Great video. Abundant blessings to you and your family.❤🙏🏽

Employee development and training should be constantly done, with a good a management team. They should follow up on this and make some improvements. I hope the establishment is taking notes. It is for their own good. I would really love to support and visit these type of black owned establishments. More than 27k of your following is watching this. A loss of 27k and more potential visitors and free advertising of their business. They must really think about this. Thank you sis V and siyathuthuka Ndlu emnyama.✊🇿🇦

Great feedback Velile! This was not negative at all. This is constructive criticism which can help take the business to the next level if the feedback is applied.

We should really do better when it comes customer service as black people especially if we want to lure investors to rural areas sometimes the service one gets from black service providers is disappointing, just look at the taxi industry for example, I've seen drivers promise to beat customers up , lots of training needed

There's nothing wrong in giving a constructive criticism.This is totally unacceptable especially when we're out here advocating for black excellence.We need to do better .

That place had a lot of potential. But now it looks abundant. No maintenance or upgrading of anything. I was there a month ago and I was disappointed. We even tried to complain about the service to them.

One of the main things that will leave black people globally behind everyone else is Learning and mastering the hospitality industry. We’re at fault and want money (as a people), but service with a smile and integrity is challenging for us at the moment. We gave have a 999 out of a thousand boxes checked but our competitors will have all 1000 boxes checked and next thing you know we are going to our competitors because they made us feel better. I’m willing to work and want black businesses to succeed but I have to be treated well. Another awesome video. Keep it up !!

The manager have to teach them customer service skills. We know that it can be hard sometimes but customers always right. I think you need write a complain latter to the manager or the owner it’s for their own good.

Velile this is wonderful of u highlighting the short comings of this place. Please do a write up of yo experience and meet the owner and manager . Yes give the report to both .......Thank u sis?

Lols 😆 - but also in my family we don't cook when there is rain especially in Mpumalanga

It's important to shed light on these issues. That's how businesses will improve and learn the importance of good customer service.

The fruit is called monkey orange and I believe it’s called umhlali ngesiZulu

That fruit is called monkey-orange “Matamba “ in ChiShona language it’s an old Southern African fruit discovered by the natives. 😊

I think the owners of that establishment really need to assess their staff about good customer service. They must pave the main drive way and the walk ways, but I don't understand the story of that generator b'cause it was made to start automatically when city power turns off and not manually.

Gal what did you do to me🙈 I always jump anytime I see your lovely videos, I love everything you put out there❤️🇬🇧

Loved the story. So funny. Sorry about the experiance though. Sjoe. Love the spirit Village Girl. Much love to you and daughter. Xxx

Also these 2 years of COVID has devastated 100,000s of businesses worldwide. I know South Africa has been hit very hard. Effective management, logistics, customer service, proper planning should be a cornerstone of a business. Yes I agree more training and assistance from the government would go a long way. In America and other countries, government provides this assistance to businesses. Some free some cost.

Part of the solution. Hold the stuff accountable for their bad service and also give them solutions for next time. Please make the owner aware and must offer remedy.

People in Mpumalanga in general need to be taught about hospitality as their province is extremely beautiful but how they treat tourist especially other Africans they'll one day regret when their business are not generating income anymore.

Hi My Sister .I understand the frustrations you and your daughter experienced but I was just gonna highlight that constructive criticism is necessary in our businesses, but I was thinking may be you could have written a note to the Owners so they know what is cutting on their joint.When we highlight our Ignorance in public as Black people, it will come back to bite us cause we will be sort of pulling each other down.Obviously had it happened before then you had all the reasons to highlight their poor customer service. YOU know what they say,Criticism in privacy and Praise in Public...I'm scared if we too harsh with each other ,our businesses will be shunned by us as well all the people needing Accomodation cause social media can explode🔥🔥🔥 which can really cause severe consequences to our kith and kin...My small contribution and thank you again for this channel🙏🙏🇿🇼🇿🇼

I hope the owner get your feedback, with recommendations. It will really help to improve their customer service. I was in a village in Limpopo, Mosehlaneng village this long weekend. The name of the guest house is Motsetladi Lodge, which is a self catering. I didn't complain about some minor issues, I instead made recommendations to the owner, of which he was grateful. Let's support these business, not only financially but also with ideas and advices. Thanks for the video.

Beautiful establishment...and black owned 🙌🏾 can everyone say AMEN🙏🏽 But good customer service is essential, none negotiable. If we are to grow as a people we need to learn and teach each other about these things. It can literally make or break you. We need to improve in customer service nje periodt. I'm happy for the owners though and the fact that they're black. Forward we go. PS: great content, love love what you do👌🏾 keep up the good work ❤️

The heading alone kept my head nodding yes it's true. I think we've slept in that place once long time ago, it is beautiful. Lots of my family is in Mp, we frequent the prov. a lot

Thank you for sharing your experience! The place looks so beautiful but it sounds like they could use some better staff or more training in customer service. You and your daughter are so gorgeous! Much love and God bless! ❤️

Awesome work as usual. Loved the video, hopefully your invites about customer service are taken well to improve business thus generating much needed income in the rural areas.👍🙏

i think you have to revisit pmb inside henley and sweetwaters thers even hotel there nd big houses if you go by caluza road

Is that called growing pains. Teething pains. ? Outside lamps. Numbered challet (?) One can't spend less than a year in s.a.

19:08 that fruit is very very nice ,there is actually a juice made from it too . It's in SA/ZIM. Usually on village areas .

I have been there twice , but the place wants more than that, the signs to the rooms are mix match, roads and lighting not properly maintained

Good Morning Velile I accept this critic is not only of this black business but us Black Businesses that we excel in how we serve our customers. There is a lesson its ok to excel in customer service. It is another to ensure consistence of excellence when faced with factors outside business such as Load Shedding and Thunderstorm including other global restrictions.

Ihlali sisi Lol... taste wonderful...Thina esalusa.

This is elangeni☀️ in mpumalanga

you the best

Ubembule izinqe, kodwa ngokwakhayo.

We call it amahlala they very nice

Excellent idea. A fruit tasting festival is a great idea. There are hundreds of fruits all over the world. South Africa could be a world leader in this. There are 1000s of recipes made of fruit. I hope you move on this idea.

We call it 'muhuluhulu' here in the north eastern part of Namibia.

It's clear that the staff have not been trained in customer service and that's the owner's responsibility. Such a pity because there were several positives. I am curious to know whether you raised your concerns with the owner/ manager and their response. Could have been handled differently? Social media should have been a last resort. Just saying??

This black and white thing is low class talk. Just talk about ethics, and personal or professional behavior.

Business owners must learn that customer satisfaction is the major pillar to business success. Thank you sister Velile for this informative video.