The problem I see with black businesses is that they want you to value the "black owned" part of the business and not the product or services the business provides.
Pat S Fobbs Black owned business have poor customer services and there workers and owners have ghetto attitude cussing out customers or strangers in the establishment, why many blacks customers spend there money at the Asian, Middle Eastern stores and Wal-Mart o forgot the Black hood rat attitude chase out Wal-Mart out of Chicago Black community, we have too many criminals in our misty .
@@wdadwdwdwadw8604That's not exactly true. Asians have a "Tribe Mentality" when it comes to supporting the Asian Community and Asian businesses. The Asian Community feels that it is their "Duty" to support Asian businesses because their support is helping the Asian Community. Unfortunately, Black businesses and the Black Community have yet to learn that "Loyalty" and "Respect" are only achieved by "Duty" to the Black Community. Yes, there is a problem with Black businesses, but there is also a problem with Black customers. Therefore, they both need an attitude adjustment.
the fact that a lot of people in the comments are saying they don't support black owned businesses bc they are unprofessional/ Bad customer service really speaks for itself. people wanna blame the reason these businesses don't do well on systemic racism when really it's a self inflicted character flaw. How about be less rude, cut the attitude and act/ dress and present yourself more professionally and then maybe your business will do better.
I agree. What's even worse is when you as a Black customer are treated poorly, but if any other race especially white walk in suddenly these same people are charming, helpful and respectful.
Spot on 🎯 It’s almost like when they see you’re a black customer, they feel comfortable in their rudeness. I just ordered a meal at a white establishment from a black server and she goes, “Oh another one”. I say is my order problematic for you? I think the root of the issue stems from a lack of home training mainly and their general rudeness
This was done very well . I used to do credit repair , majority of my clients were black and they wanted me to give them deals, they didn’t want to pay and they would not follow rules I set for my business. I also used to have rental property and had problems with tenants not paying rent and damaging my property. My experiences led me to believe that many blacks just don’t like to see each other make money . They prefer you to be in poverty like them. I was called white girl because of the way I speak when I had clients in my credit repair . My speech made some of my clients dislike me . Bad experiences make you distrust each other .
You hit the nail on the head in your comments. Unfortunately, especially as a black man if you are easy going, speak well, don't act like a thug, haven't gone to jail, don't have 100 tattoos on your body you are seen as a ' Square' or soft even by many black women. The 2 toughest men I know are actually very easy going and could beat up many of these so-called thugs in a 1 on 1 fight with no weapons/ gangs involved. I wish you all the sucess in any business you are involved in and I do have to say that many blacks are actually cool/ decent but they are in the shadows, they don't get publicity.
Sorry if this is off-subject, and sorry if I'm asking the wrong person about this---I'm not in finance, so I don't know whether credit repair entails bankruptcy or not. I remember reading somewhere that there's a kind of bankruptcy where the debtor is expected to pay a certain amount each month, and if they miss no payments at all over a certain amount of time, then their debt is forgiven...but if they miss even one payment, the deal is off, and then they're *really* doomed. And I also read that debt councilors are more likely to steer black debtors toward this kind of bankruptcy. There's a lot that I don't know about this---I mean, I don't even know if it's helpful or harmful to steer someone toward that kind of bankruptcy, or why a credit councilor is more likely to suggest it to black debtors. Can you give me more information about it? Or all the stuff I'm talking about completely different from you did in credit repair?
@@punanny123It can be said both ways. I just recently tried to introduce a young man to my bf - a wholesome, soft, well-spoken Black woman, and he's looking for an Instagram model. All Black women don't want thugs. I'm a Black man saying this.
The “unprofessional” is not a stereotype. Some black owned businesses are extremely unprofessional. The customer service sometimes is atrocious. They talk on the phone or continually talk to their coworkers. Always running out of supplies. Not opening in time. Just a bunch of bs.
i don't wanna bash BP selling products but i think the blame is shared. and its across the board.. and then if look closer you'll find that caucasian small shop owners have the same blase attitude that is attributed to us.sure we need to do better but we need to understand where that comes from. its poverty, its not an inherent attitude. see when get attitude and mean stares. then i don['t need the product, and it don't mean i'm finna buy it from El cacasian
Not true I have great experience with black owned business it's only some of the high end stores they act just like whites but your typical black business I had no trouble.
@Kel Kemar now that's too harsh, we need to choose the eating establishment we plan on patronizing a bit better. you went into full detective mode with a long neck. of course you were going to notice every little annoying thing. Taco and wendies' food is recycled bits of food + trash . careful what you are ingesting because your body can't process those things.
I don't shop Asian businesses at all. Overall, once I see that any business is overcharging, and practice unprofessional customer service, I will discontinue my patronage with that company.
I’ve had the same barber for 20 years, I’ve gone to 2 major soul food restaurants in my community for years, I have had a relationship with a black female accountant for 20 years, I’ve invested in 5 black startups through crowdfunding, I have used a black realtors, attorney’s etc, it’s possible to find reputable black businesses. Once you establish a good relationship with a black business, never let it go.
Mario Johnson exactly!!! My hairstylist ,aesthetician ,manicures dry cleaner,and I shop black clothing and grocery… and they have great customer service 😊
It doesn’t matter if the business is a black-owned business, a white-owned business, or a purple-owned business, if that business mistreats their clients and employees, purposefully engages in unscrupulous, shady, and unethical business practices/tactics, then they should not be surprised if they start losing their customers, their valuable employees, and ultimately experience business failure. The lesson here should be: Don’t support shady, unethical businesses. Only support ethically operated businesses. PERIOD!
I remember when Black businesses were heavily supported. They were extremely professional and were all about a great customer experience. Now... my experiences around the Chicago area, for one example, nasty restuatants, employees that wear their pants sagging with underwear showing. They are slow with their service with no sense of urgency at all. They care less about the customer experience and come off as if they would rather not be at work. Not all businesses are like this, but so many are. I don't want to except less to support anyone. I deserve the same respect as anyone else that is spending their hard earned money. Great Black owned businesses are supported. Want to be supported, then support your customers too. Respect is a two way street. "Just Because" is not a business model.
This kinda goes back to the Chris Rock joke where he says there's a difference between Black folks and niggas. I love a Black owned/Black operated business full of decent Black folks.
If a black owned business happens to make the best or comparable version of what I'm looking for, then I always support my own. But I'm not going to overpay for a less quality product just because we have the same skin color. What I will always do though is share any black owned business I see because someone out there may like their products even if I don't and I want those businesses to succeed.
As a black person, I have been a victim of being guilt tripped into buying a product from a black-owned business due to the fact that it was black and I was black. I will never forget a lady telling me once in 2021 at her store that I was wearing a white man’s mask, which was a Nike mask, and Nike happens to be my favorite brand. I bought her “black-owned” mask at the time not wanting to be seen as a sellout, but later on, I looked back, and I regretted not confronting her about the incident. I hate that some of these business really try to make you feel like you’re not black if you don’t support them. They try to invalidate your blackness. What they don’t realize is that just because we are black does not mean we are obligated to support one another, and that doesn’t mean you will always have my back. Like they say, “All skin folks ain’t kin folks.”
I started buying property and decided I wanted to buy all black and hire all black. So I purchased all supplies from black owners, and hired all black people to work, from demo, to restoration, plumbing, electricians, hvac, everything. It's sad to say, it didn't work out. One brotha even came back and broke out the windows to one of my properties. I wanna help out my brothas but for some reason the ones in the area I was doing business were just looking out for themselves. I work with people who are good people, race comes last for me from now on.
I had a subcontractor who I use to work with always tell me were black and we need to stick together...every job I hired him for he would show up late and dressed unprofessional. It got to a point were he cost me a potential multi million dollar client because of his tardiness and quality of work. Needless to say I haven't hired him for another job since.
@@justinrichardson4456 it’s not illegal to hire black owned companies. Obviously the workers are diverse. But the majority of the people I hired were black. I tried to hire people from around the community I was buying from and it didn’t work out.
I'm wondering why it's gotta be black business? Why can't it just be business. If it's good and convenient, I'll shop there, as will anyone else. You ain't gotta constantly put black in everything. And just because it's black owned and it fails, doesn't mean it was about race. Turkey Hut has lines out the door. It's black owned. People are willing to wait because it's good. No one cares about it being black owned.
I once went to a black owned shoe company. The cheapest shoes were 400.00 dollars. That's crazy. A lot of black owned businesses I tried to support were over priced and the others the customer service was terrible
If it’s hand made, leather materials are exceptional, and of a Goodyear welt then yes $400 is about the base price for a well built shoe. Bespoke starts at $750 and up.
@@rumporridge1 I agree hand made shoes take days to weeks to make . Also the cost of leather itself is quite expressive in addition to other materials used .
I had a girl who runs a beauty business inbox me about giving me 30% off. I buy and the next day I get an email saying my order is delayed. A week later no ship date... A wig maker keeps dm'ing me when I told her I'd buy when I'm ready. Black nail tech was extremely nasty and one who owns a shop hasn't been open since 2019. I'm over it. Oh don't forget how they lie saying they're discontinuing a product just to get you to buy, then weeks later, ITS BACK! 🙄
Agreed but its hard to SEE our products as the best when you look down on your own ppl. I remember hearing an old black guy say “ blk ppl think the white mans ice is colder” and its a true statement that illustrates even when u off the exact same product its not viewed as the same.
@@chuckdeezy_313 A perspective of quality and care, with an emphasis on care. Too many products and services already exist in the market that wouldn't if they didn't have solid customer service. Your mom's cooking, in this example, is a high level of customer service that'll bring you back despite not being the highest quality of food you've eaten.
Often times, “putting out the best products” we are limited by capital. The production costs are not cheap and too many times we cannot get the funding needed and try to launch and improve as time progresses and revenue increases.
The way we treat each other is sickening. My business offered product to our people for extreme discounts or for free. Most of my customers were white, but I wanted my own people to have what everyone was willing to pay a premium dollar for. I saw black people buy from whites the same product I sold ( I know because I worked for those companies and produced those products) but they always tried to under price you or thought that you were selling an inferior product. It hurts!
It is our choice demise I prayed to the true and living God that was that we plage a allegiance to a delusion of mind. Jim crow laws and willy lynch social science engineering of behavior. Africans and carribiens have a flag to a land. James in America Chicago ✊👊🤔🤨🧐💌 black man with a flag to a delusion of the mind, of English language.
MOST OF YOUR CUSTOMERS WERE "WHITE"........WERE THEY SPENDING THE "GREEN"........?...........DOES THE COLOR OF ONE'S SKIN MATTER IN SUPPORTING YOUR BUSSINESS..........WHAT REALLY WAS IMPORTANT HERE.......PROVIDING A VIABLE PROFITABLE SERVICE AND PRODUCT.........OR THE SKIN COLOR OF YOUR CUSTOMERS.........?..........THE "WHITE" CUSTOMERS MADE A CHOICE TO PATRONIZE YOUR BUSSINESS.........WAS THIS CHOICE BASED ON SKIN COLOR.....?.......OR THEY SIMPLY LIKED YOUR PRODUCT AND SERVICES ?.........DO AFRO PEOPLE HAVE THIS SAME PRIVIVLEGE TO DECIDE WHICH BUSSINESS THEY CHOOSE TO PATRONIZE....?
The last time that I worked at a black owned restaurant, I never got paid for my services. I was told during the interview that as a dishwasher, I would be paid $12 an hour biweekly. So, I've been clocking in and out everyday when I'm scheduled to work. But, when the restaurant was closing down, I was promised that I was going to get all my money. I never did. Therefore I was scammed
Went to a black owned grocery store and the cashier at self-checkout came and stood behind me and then went through the bags to make sure I scanned everything. I understand they probably get stolen from alot BUT made me feel some type of way. That never happened to me at the usual stores I go to
That's fucked up. And they know DAMN well that's what them white folks do to us on a daily basis. Yet have the nerve to adopt their "practices". I guess they must assume that's what makes a good business smh
Oh so like Walmart? Or Costco? Or BJs Or Target? I guess because they did it at the register and not at the door. You have a right to feel some type of way, but I find it curious if black stores has the same practices as traditional stores the black store will be judged more harshly for them. CVS locks up the black hair products because of theft. There's some outrage. The black store locked up the hair products for all races and genders because of theft, they didn't discriminate. The black people of the community wanted them shutdown.
You complain, yet you go to a Walmart, Sams Club etc. where they check your bags and whether you “feel some type of way” or not, you go drop all you cash with no issue.
@NeptuneLady1957 I dont shop at walmart. If that was to happen anywhere else I would stop going there as well. Lady literally stood over my shoulder until I scanned everything and then walked away. Not sure why your making excuses
Im black and the biggest problem is CUSTOMER SERVICE/PROFESSIONALISM a major problem to the point when U try to correct them they get worst. I simply stop supporting them or ANY business who doesnt give me respect for my hard earned $$$ !!!!
We’re always looking for a deal or the hook up. That goes for the customer as well as the owner. My mom has lived in the same building with a black landlord. She has yet see a licensed Painter or Plummer. Things are never fixed or properly executed. Many black owned mortuaries in LA have shut down. Mis handling bodies, wrong bodies, and stolen clothing and jewelry have caused them to close and be sued.
@@carebear67street3I've never said I spoke for anyone. If you're referring to the treatment of black folks by other communities I get it. I just believe the conversation should be about how black folks treat each other.
This conversation needs to happen way more often. You can go to a Black owned diner and pay 15.99 per plate & bitch & complain the whole time, yet go to Cheddars, Applebee's, Logan's Steakhouse etc & gladly pay 25+ easily . Damn shame
You can usually tell if a restaurant is black owned/managed by the level of customer service...the problem is black workers...they are rude and make their company look ghetto.
As soon as we stop saying our sons gonna be ball players before they can even walk, start supporting our sistahs (THE most educated demographic) more and stop prioritizing distractions like used luxury cars, weed and liqua’, we will be fine. How tf we gonna sustain a community with “rappers” and ball players living in other communities? Where’s our children that wanna be entrepreneurs, fire chiefs, professors, lawyers, doctors, builders/architects etc…
That "most educated" tagline isn't true. Black women at one time held the fastest amount of growing enrollments, but sadly most didn't graduate. I'm all about uplifting but we can't fix a problem unless we address it. The Black community wouldn't be where it is now if Black women were the most educated group.
@@NineTails87 dare I say we'd be further along but more or less still where we are today. It's a combination of things, for example, the education system, or even just the social economic systems within our own communities locally and on a federal level. I'd love to become that architect, building a better community not scarred by capitalism and racial oppression. I always dreamed of being that architect but school is expensive, unless you're dirt poor or qualify for federal assistance then you're the poor unfortunate soul that falls through the cracks. I'm speaking from personal experience, from a single mother who was raising two kids by herself, but because she wasn't on section 8, or getting any kind of assistance, I didn't qualify for different assistances throughout my education and cant afford $60,000 to $80,000 worth of student loan debt just to try to become a architect in a predominantly cisgender white male dominated field. We don't have generational wealth or stability (one of the purest forms of white privilege). I'm not blaming all of this for why it didn't happen, I personally don't have much interest in working for any kind of architectural firm anymore anyways. But we really do need to keep in mind that this system as a whole wasn't designed for us, what's the point of trying to work within it if it never was designed to include us? What we really need to do is build our own, with such a strong foundation that it can't be burned or bombed or stolen or destroyed because everyone needs / wants it. We glorify things like "wakanda", but the only reason they're so successful is a resource that the whole planet could stand to gain from. They set their own terms, and play predominantly by their own rules. We could stand to learn a thing or two from fiction, and definitely from our own history! Tulsa shouldn't be the only or the last, but it's becoming increasingly more difficult to obtain that level anymore, especially with such a severe fracture within the community across the nation as a whole! We could totally stand to use some devout leadership as well, not skewed by religion or the pursuit of power, but exclusively the betterment of the race and by proxy the country as a whole.
@@QuantumCairo you said it perfect, its designed for us to fail. the breakdown of community was well planned before. integration was the end of black unity, that ruined it and now we see the remnants
Biggest step will be to stop consuming so much(luxury,social media, materialistic things, self indulgences) and produce more(learning a skill, starting a business, investing, saving).
Most Black owned businesses that I see are either hair salons, food, fashion, or art. There are no more black owned grocery stores or anything practical. Then, most do not advertise.
4:22 if the Asian shop has good customer service, is professional and welcoming to the extent that this person misses it, why do they refuse to give it their money? Aren't they being racist against Asians?
My "pet peeve" is when some small black business owners rudely shout, "we're closed" 15 minutes before they're scheduled to close. They have no sense of urgency and arrive to work late without any remorse for inconveniencing the customer. The are usually demotivated, unorganized and refuse to take the time to strategize a plan for customer retention. These type of black businesses are grossly unprofessional and have out-of-order priorities. They are easily distracted by (non-business) incoming text messages, social media status update notifications, and overly consumed with the latest reality show gossip instead of building a rapport with clientele. To these type of black business owners: You need to become business-oriented first before shifting all the blame for your failing black business on racism. First of all, you must examine yourself, re-evaluate your purpose, admit your shortcomings and take some responsibility for your role in the matter. There are thriving black businesses still going strong today, probably because they're doing the opposite of what's stated above and they have built their business on honesty, integrity and placing the customer first.
How many black businesses did you go to that did that? This seems oddly specific to an experience you had once at one particular store. And why are you going to a business 15min before closing? Was it a service businesses like a salon or a store because the statement we're closed would make more sense depending on what kind of business it is.
There are a lot of successful black businesses that are owned by blacks but the employees and the customers don't even know it. It's something when a business is perceived to be owned by a black person then it's of less quality so sometimes it's more profitable not to even reveal your identity.
I remember a black owned business open on my block and they sold chicken. The chicken was absolutely delicious and I was telling everybody how good the chicken was. Maybe about 3 days later it was me and about five other people ready to order, and these dudes didn't have any chicken. How do you have a chicken place and not have any more chicken? Is that a fucking Chinese riddle? This is what happens when you support black owned. It doesn't have to be this way but it continues to happen. That's why you have videos like this because there's too many people that have been disappointed.
Or they open when they want too. Literally will be close without telling anyone they gonna be closed. And I'm telling you it don't be no legitimate excuse to be closed.
Hell there was a national chicken shortage at one time. Believe even Popeye's ran out before. There could have also been an issue with their supplier who knows did you ask them? I've noticed on black own businesses make a honest error the scrutiny is harsh but, another business not run by black people. Might be treated as a minor annoyance.
My wife and I went to a black owned beauty store to buy her some hair and some black women were complaining about spending 300-500 dollars on a human hair wig but when we went to an Asian owned beauty store, they’ll buy a 600 dollar wig with a kool aid smile on their faces 🤦🏾♂️
Black woman need to stop wearing weave in the first place. All we have in the black community is mainly restaurants, churches and salons. Salons are clearly not helping our community in any way because all they are doing is selling somebodys else's hair(really fur) which continues to make non black people billions of dollars, taking the money right our of our communities.
Some of the businesses hire teenagers that need the sh*t slapped out of their rudeness and unprofessional behavior. We want to hire them over the Summer But training and trial testing may be good first
Customer service is key !!! Also we sometimes price gouge and what you are offering is not worth the price or nickel and dime you if you want an extra ketchup. Also sometimes businesses are not well kept outside and inside you have to take pride in how your business looks. Also be on time /or open on time. These are issues I've had with some black businesses not all
If customer service really mattered, then why do we keep going back to non-black businesses who racially abuses us on the regular? It's deeper than "Customer service".
@@TrillBill I dont go to these places anymore either when treated bad. I dont even buy certain brands anymore when I feel quality is bad or overpriced for what I got.
I agree with Tia. In our community, we must stop price gauging and stop bashing ourselves. I will support a minority-owned business. You are charging a MEAL as the same as 3-star restaurant and the quality and taste are the same as I can make at home . Nope!!
I used a ride share service where the majority of the employees were black. I made the appointment four hours in advance and they were still late. No apologies, no explanations. I called customer service to talk about that and that drivers lacked a sense of urgency. The woman got offended by that, raised her voice, " What do you mean a sense of urgency??? " I didn't back down and reiterated my statement but she refused to address the problem. Now I use Uber/ Lyft only. I wish it was different but this was my experience.
Excellent video and content. I formed my LLC in 2012 and my business is still growing. One thing I know is that there's way too much money out here for us to keep hating on each other. I've done collaboration projects with other black business owners that understand this and work without selfishness. We all win. It's past time we really start working together in all aspects of our community. ✊🏾
I’m not black. I use to pick up beef patties at a spot called “golden crust”.. I would order about 5-10 and bring them back to my work for some of my co workers. Every time I order patties I always got an attitude or got the vibe that I am bothering them. I don’t go back there bc of that but I do miss the patties
I always try and support black businesses. Some businesses support what I'm interested in and others may not but I'll give it a shot. A good portion of our community expect something free or a deep discount because we share the same "environment" as the owner/operator. Some businesses don't put in their best effort with staffing, products or maintenance of the property.
Just last week, a Black female psychiatrist was fired from her job after primarily Black women called her place of work after she went on TikTok and trashed Black men, who made up her whole clientele list, directly, and Black women indirectly. There is also a serious issue with the attitudes of Black people in professional fields, as there are other Black professionals still defending her behavior.
Ever since i needed a place to stay and the few blacks who were in the position didnt rent to me, its over.🙅🏾♂️ they was worried about me living better or getting further. The older blacks in particular. younger ones too.
My Perception: 1) There is little to no connection with the surrounding communities 2) The dollar is based heavily on profit margins constantly push goods and services instead of keeping an ear to the ground to adjust more to the supply and demand of core clientele & surrounding areas 3) Bad, untrained customer service mixed with customers constantly looking for a "hook up" ie discount 4) High prices except for the small business part And more...
It's about quality for me! Black businesses have a hard time understanding how to put quality and professionalism in their business model. I've had to criticize these businesses on the quality of their products, services, and experiences too many times! It's gotta stop!
The most real answers are, 1. Terrible customer service and dealing with customers. I see this also in the older Asian communities businesses, not as much with younger Asian generations. Many blk owned businesses no matter the age just seem unprofessional like they can't even fake good service cause they gotta "keep it real". I've had them answer the phone with "yeah" or dress sloppy. It's this attitude you sense as soon as you walk in and shudder the thought you have to bring an issue or critique... Then communication breaks down and it's like the source awards. 2. Don't know how to price or not understand their target audience. Many act like they just guess a price and many times waaay to high, more than any other place yet expect us to buy just because it's black owned. 3. Don't think outside the box. Not everything needs to be "about the culture". There's enough hair, rims, African art, black clothing and shoe stores. Think of stuff outside the box or foods that mesh well to your area. Just because it's blk owned don't mean blk only. 4. Forget about using profits to put back into the business and they instead buy houses, cars, clothing, etc. Others are wealthy because they reinvest into the company, many blk businesses taste success NOW they want to show off their hard work WAY to early. They end up closing shop soon after not having that extra cash for the hard times. 5. Hiring too many friends and family or only blk folks. Kinds goes back to point 1 but hiring other ethnicities extends your customer base. Unless it's a food place other ethnic groups won't venture into a business that they only see blk folks not because they are prejudice but they feel they may not belong or feel welcomed. Hire multiple ethnicities and HIRE GOOD workers, not someone you think could be cool or fun to be around but someone who will not only work hard but also might help spread word and extend your reach. Unfortunately, the blk community doesn't many times want to hear this as many times many of us are stubborn. We wanna blame white folks, government, each other anyone except ourselves. Until we start making excuses, think outside the box and realize the difference between hood rich and wealth our money will always have such low time in the community. I challenge all black and brown entrepreneurs to fill service needs in your community and take this to heart and you'll see more success.
What you wrote could be considered controversial but above all else it is true. We as a community need to fix this ourselves but if you try to you may come to physical harm. If I get bad customer service from anyone including blacks, I just don't go back. Your number 4 comment applies to Indians/ older Chinese, they dress poor with no fancy labels/ jewelry but have lots of money in the bank :)
Thinking outside the box is a great point. I’m a black video game and anime nerd so for me, the only consistent thing I’d consider buying from black owned businesses is food. A few years ago I ordered a Monkey Island mousepad from an artist in London I followed on Twitter. She expedited the shipping since I laughed at her quirky posts and always shared posts of her art. That situation just wasn’t there in the Black community. 🤷♂️
You brought up good points. Speaking from personal experience, a beauty supply store I visited happened to be black-owned (with predominantly black workers). I was hesitant at first because it seemed like the space isn’t for me, but the people there were nice and a lot of the products they sell aren’t exclusively for black folks. The shop even has good reviews, so they must be doing something right. (Saying this partly because I’m an occasional hobby cosplayer.)
Your video is right on point. From my experience, in addition to having poor customer service, too many Black own business offices are located in run down communities or in buildings that are not well maintained. This criticism applies to some Black doctor and dentist offices. Their offices are overcrowded and patients often wait 2 or more hours beyond their scheduled appointment time. It wasn’t until I was referred to a White doctor, that I was met with a friendly smile, and seen within 15 minutes of my scheduled appointment. Missing unplanned time from work and not getting paid discourage people from receiving proper preventative medical and dental care. We as a people can and must do better. Thanks for bringing up this topic.
Black M.D.s are some of my worse experiences I've had within the medical field. Rude, arrogant, dismissive and hostile. One nearly cost me my life because of their complete lack of care or professionalism. I had one Black doctor that was incredible but she retired and I miss her so much. I now treat all doctors the same, extreme vetting regardless of race or gender.
Customer service is high up on my list. But Black businesses don’t support our community. There is more than enough training for new businesses. The only way to close the wealth gap for Black must have business. Encourage our young adults and children to think businesses, tell the truth unapologetically and intentionally. We win ❤️💃🏿💯
Most Black owned business in my neighborhood are DayCare, Barbershops and Hair Salons. Asians sell all the Beer and convenience store products. Then we have Walmart, Target, Walgreens, CVS and the rest of corporate America to compete with. This is not the American Descendants of Slavery's fault!!
@@jerzydevoos5413 The real problem is this Serious topic is being discussed on Comedy Hype of all places!! Believe it or not; you have to laugh at this silliness!!
@@MrPowerlyte Yup. South Korea does importation deals with the US to corner the hair and cosmetics market and choose to do business, mainly with Koreans and other Asians in America, buh buh buh “Black women just aint trying” She mentioned Chinatown like these people don’t have access to banking/products (even illegal)/diplomacy from their home country and like they don’t have illegal Asians sleeping on cots in closets when they not working for pennies all day…Lol just ridiculous
I remember I went to a black barbershop in DC. Their business was so great that I was told that I needed to come back on three different occasions, since the barbershop closed at 6:00pm, and I could only arrive from work as soon as half pass 5, five twenty, or 5 o'clock. Each time - always busy. So then I started going to a barbershop with Salvadoran barbers, they were respectful, closed at 7:00pm, and cut hair quick and great. Fast-forward a year or so, I found out that that original barbershop I went to had another black barbershop open next to it. The owner I used to visit sees me walking by and asked, "Hey, why don't you come by for a trim? We miss ya'll." I'm thinking, "seriously?" Just a little more professionalism and expanding their hours would have kept me as a client.
That's a poor assessment of a black barbershop, you went to the Mexicans because their shop is open Later 🤔🤔🤔 I'm a barber so I can speak on it , you could have made some arrangements for your off day , you don't know what that barber had going on, he could have kids to pickup or another job to get to , that's your bad.
@@tredagrate3686 1) El Salvador is a completely different country than Mexico; 2) I didn't stay with that barbershop because they're Latino; I stayed because they cut hair quick and the quality of the cut was great; 3) Black barbershop or not, you shouldn't tell a customer to come back on three different occasions, and still say "Yeah, we're busy; come back another time." That ain't cool, whether it's a black-owned business or not. The black barbershop wasn't shitty because it was a black barbershop (as I said, they were a popular business); it was shitty because they took their black clients for granted.
@@cqtaylor heres what your missing, your coming at 5 20 I close at 6, if I have people waiting then yes I'm to busy to take you this late, but you could make some arrangements, or a appointment, did you make any inquiry , this was some miscommunication on both parts, on their end they might stop taking customers after a certain time and he should have let you know. But give the brothas a chance to make it right.
@@tredagrate3686 I'll definitely be more mindful of that in the future; however, considering how the barbershop lost business when the new black barbershop opened next to them reinforced the theory that other folks were probably complaining about the quality of the service. When a business is going well, whether black or white, is especially dangerous because there's the risk of taking their clients for granted.
Didn't appear from your post they weren't professional. Seemed like people really liked them and close an hour earlier than the Hispanic barbershop. Sound like the competition of a barbershop next store took customers as they had another option not because of professionalism or taking black people for granted. Unfortunately, especially for black if the white or Hispanics close at 6pm it all good, if the black store does it, inconsiderate unprofessional. I've shown up at my Hispanic barber 40 minutes before closing was turned away, I understood. Made a relationship with my favorite barber in there text him when I needed a cut worked out a time. Was super simple.
I am black. I owe a successful business. I don't advertise or promote the business as black owned...i serve my beautiful racially diverse community and the good Lord has enabled me to prosper!
The bad customer service is true but overblown at times. We'll allow luxury stores , other poc owned stores, and restaurants to treat us like shit and still shop there. Too many of us still think the white man's ice is colder.
You may but I don’t. I’m not begging anyone to take my money. I will not tolerate nasty attitudes. Unfortunately that means I don’t frequent black owned businesses as much as I’d like because the staff can be beyond rude. I think having a nasty attitude is the norm in out communities though so that’s why so many of our business get that reputation.
I support Black owned businesses, but I will say professionalism is a problem with a lot of them. When I find that to be so, I don't support that particular business and move on to another Black own business that has good customer service and professionalism. I never just write off all Black owned businesses, that would be unfair.
This is a really good video!! When it comes to black businesses, a lot of blacks can overstep with always wanting to know all the inner workings of black businesses by asking how much things really cost compared to what the mark up is when they'll go into Walmart or target and never once ask the store manager or ceo how much profit they make off each item and will just spend the money. On the owners side, the barbershop for example, it takes 4 hours or more to get a haircut because they don't open on time, and allow others closer acquaintances of theirs to be late for their appointments pushing every one else black and they take frequent breaks just to talk about last night's game or which players being traded where, or how they've gotta leave early to get the new Jordan's coming out. I could give more examples but I'm only giving a few.
This is one of the most valuable media content produced by the team at Comedy Hype. Great work. I would love to see more on deep topics that affect our community.👏👏👏
For me, it’s the quality of service, quality of products, and cost! The merchandise is often overpriced 👀🤔 I will gladly buy from my own, but if their business is in the white communities and high priced, then I’m not going to be a customer! My beauty supply store is being run by black females, but when you walk in, there’s no greetings or even acknowledgement of your presence 😳, but I just overlook it, because this is the only shop where I can find all my hair care needs! There’s other bs stores, but they have limited selection to choose from 🤷🏽♀️
@Carebear 67street as a business owner I would welcome your advice. Please Care enough to advise the owner or at least the staff that a lil joy makes the money flow. Kill them with some kindness, wisdom, and a smile you might change the bitter Betty's into something speacial.
I personally make sure I support Black owned business. My experiences are mixed. I received bad as well as great service. 99% of the time poor customer service is by unexperienced or young employees. That is usually solved by speaking to managers. I don't rely on stereotypes or on my poor attitude toward any others. I will continue to support my brothers and sisters regardless.
There are a number of reasons why black people don’t support black businesses. 1. Black business owners, and the people that work in them have bad attitudes. I am so sick of going into a black business and having to deal with people sucking their teeth, using a lot of slang, even cursing, employees constantly on their phones. People don’t want to feel like their being a bother when they are spending their hard earned money. 2. Black business owners don’t take customer service seriously. At best in a black business you won’t get a bad attitude. But not having a bad attitude doesn’t mean that you have a good one. In other businesses customer service is an art form. My boy works for Disney. Where he had to actually take customer service classes, and workshops. Other companies send you surveys asking you to rate their customer service on a scale of 1 - 10. I have never seen that in a black business. Other businesses really hold their employees accountable for customer service.
As a black business owner, I never leaned on the community to get a ‘favor” to support my company. Instead, we’ve focused on delivering high quality service and constantly improve what we’re doing . We stress reliability/dependability as company cultural values and our employees model those values (it does have comp impact, so that helps) A large portion of our clientele is black, but it’s not because they feel obligated to support us. It’s because we do a good job. 99% of our business is referral based (though we are putting more time/investment into advertising to at least increase name recognition). I think our commitment to customers must be strong, and consequently our customers will value what we do
From experience most of us seem to not support other Black businesses because there is always the assumption that your either a selling cheap or knockoff products or your charging to much for what your selling and we always want the "hookup" i try to always support black businesses especially in the nerd community
For the African, Caribbean and African American goods and services, there is no comparable alternative in the mainstream so I live that lifestyle where I have to buy black whenever possible. I know what we go through so I stay on code and give folk good energy up front. I haven't regretted it yet
That's like saying noticing a difference from the service at Chick Fil A and Popeyes is psychological. It's an issue and there's nothing wrong with calling it out. We can't improve otherwise.
@@NineTails87 It's funny you say that, because we seem to throw those customer service "complaints" to the way side for non-black businesses, when they racially profile us. The problem for us is that WE'RE not allowed to make mistakes as business owners. We have to be "perfect", while others can literally hurl racial epithets (and in some cases even ATTACK us) and still receive our patronage. Make it make sense, fam. P.s Chick Fil-A & Popeyes are both white owned/operated.
@@TrillBill I can show plenty of videos now if you like about Blacks complaining to White owned businesses. Lots of times, it's unwarranted. We should hold our kind to the same standards if we want to be taken seriously. Expecting a standard you would expect from others doesn't mean expectations of perfect. I know we like to hear what makes us feel good or absolves responsibility but things won't improve that way. Yes, they're both White owned but Popeyes mostly hires Blacks since most of its locations are in Black areas. It's precisely why this what color owns what thing is a waste of time. People are going to hire whoever can make it to work and give them the best possible representation. We're arguing over who the top millionaire is when it doesn't have a direct benefit. I don't benefit from Kanye West being worth 6 billion and neither do you. It's all smoke and mirrors in my opinion. But back to my point of Popeyes,. I had an employee talking to her Co workers about non work related topics while taking my order on the mic. She didn't even care to get my order right then got upset when I brought up the fact that the order was wrong. Just one example of bad experiences at Popeyes. The fact that I was in Chicago could've been a factor. We have to call these things out if we want our image and customer service reputation to change.
Its not just 1 single reason. You covered most of the reasons in this video. 1) We don't trust each other / want whats best for each other. We see ourselves through the eyes of people that hate us. We subconsciously are trying to be good "Americans" ... And America is anti-black, so we are try to be anti-black even though we are black, just so we can be "good American citizens". 2) We have limited experience in operating successful business - most of us start businesses not to provide value, but to be the boss so that we can open whenever we want and act like jerks and not be told off by anyone (including customers). 3) Limited access to capital due to the policies of the dominant society including red-lining, prison industrial complex, war on drugs, 3 strikes, kicking out fathers from the homes in order to get help from the government etc. not to mention slavery and not having access to all that wealth that generated for the country - that wealth didn't disappear. It got locked away in institutions like colleges, universities, corporations, banks, insurance companies, cities/communities that we were not allowed to tap into and benefit from.
What bullsh*t. No hates black people more than other black people. Other races barely think or talk about us. The problem is too many people like you believe your opinion to be the truth when it is not. And guess what, pretty much every Black person in America is an American. Being a "good American", being decent to one another is actually a positive thing, not a negative. People who think like you are the ones holding us back.
I personally go out of my way to support black businesses. I do however need what I need when I need it whatever color. If I get good service black or otherwise you can get my bread.
The saddest bit in this in my opinion was the part about black parents often feeling jealous of their own children if their children do better in life than them. I always thought the hope and goal of any parent is for their kids to have it better than them. And if your kids do, that's an amazing accomplishment parents should be proud of.
I hate to say but from what many old people told black and white is there was many more black owned businesses in the 1950s. My grand dad was a cop in Harlem in the 50s he said all the mom and pop places where black owned and that was the main thing protecting the shops and certain upper middle class residential areas that didn't want it spilling over
This is an argument that’s been here for years. I challenge anyone who wants to combat this problem to first read 2 books by two of our esteemed black scholars. The first book, Black Economic by Dr. Jawanza Kunjufu and lastly Black Labor White Wealth by Dr. Claud Anderson as it will address in-depth our issues related to the above. I’ll end on this note, my mentor once told me that his father told him. “ if a black man does business with a white man he should get taken for all he’s got, because he had no business doing business with him in the first place” that has always resonated with me. RIP. N.V. Davis
The only issue we have is with fucking excuses. Dudes will read some pseudo science over handling their business. Jesus, so many dumb asses in the comments. No wonder shit is fucked up.
I don't like how the proprietors of Black businesses chastise and put down their Black customers but still expect our loyalty. Constantly telling black customers how to act and 'don't ask for a discount' is belittling and condescending. Putting posts on your Facebook business page stating with "hey Black people, why do we always..." and fill it with negative commentary is belittling and unprofessional. A Black business is quarter mile down the street from an Asian one that sells the same thing. I go to the Asian one because of that Facebook shit and for belittling Black customers. Others reasons I don't do Black businesses is for convenience - they arent nearer to me than anyone else and they don't sell what I need. I don't go to beauticians, dont drink liquor and definitely don't go to church so I don't need those three common businesses. I also buy a lotta stuff online and usually YTs sell it and sell it cheaper. The term 'familiarity breeds contempt' apply to Black people in every endeavor. Every time we deal with each other in any capacity we act like we h8 or dislike each other even when we have to depend on each.
I shop 70% black … I surly believe it’s just excuse many times when we said customer service is bad , when you have bad customer service anywhere else but still continue to go there…. 😢😢😢 I’m glad I never gave up on us … We need to circle ⭕️ the black dollars, that the only way we will have the respect of others… and have more ownership in the communities.
I hate when someone has a descent job but has that attitude like your getting on their nerves especially in a public setting like a UPS store , service station or any customer service job where , you have to deal with people on a consistent basis , especially when your spending money !
I recall as a kid, my mom having a leak under a sink, so she called the black plumber three times he came back to fix what was suppose to be fixed! It cost 300 in total later she called a white plumber he fixed it for less...I remember this when dealing with blacks in business 🤷🏾♀️
Individualism, too many chiefs and not enough Indians, and black people don't see the value in anything that doesn't involve playing sports, rapping etc
Black American business (especially restaurants) love to overcharge. 2 pieces of chicken and a slice of toast, and that’s $25 and sometimes the quality isn’t even there. Caribbean restaurants (especially Jamaican) in my experience, will give you the bang for your buck. They do have issues with running out of things, but on most occasions the food is good enough for the price they’re selling it to you for. But overall, this is why Black owned restaurants lose a lot of their competition to Asian or Mexican food spots because they’re cheaper and give you more food (and the quality is still good). I want to support Black-owned businesses because I know the struggle is real in many communities and I wholeheartedly agree with circulating your money within the community. However, we all want to make the most of our dollar, and I won’t support businesses that are lackadaisical in its operations and does not care about optimizing customer satisfaction no matter what color you are.
We, African Americans don’t have a love for one another. The absence of love is the reason why we criticize black progress and black businesses to death.
Well Brotha I understand that but A Business Doesn't operate of Love it operates of money.. Black people have love for each other ( Mostly our Families Friends not strangers). Apart of Actual Love is Criticism where you can improve it's better your own people let you know before other groups just straight up label your business Racist or something to really dull the attraction of your business from future representation.
Do I support black businesses? I don't know...I don't google "black owned" when I'm trying to find a product. When's the last time you heard of someone say "Arab owned" or "Mexican owned"...why do we have to announce we own something? Maybe that's why our businesses fail...because we guilt trip people into buying the same price item with unexceptional service.
I google "Black-owned" to find goods and services. The businesses know me by face at least and some know me by name. Most of my experiences has been positive. Only issue is that there is only one of me and many of them (Black businesses) Arabs and Mexicans have more cultural ties and tend to respect each other more. How often do Arabs and Mexicans patronize Black businesses? Is it because business or them supporting their own? Arabs dominate Dearborn, MI (near Detroit) and Mexicans have Barrios and are slowly growing their numbers in the U.S. to eventually surpass us.
Another angle is from the actual business owner. Often black people will patronize your business, but always want a discount or to negotiate. We as a hold need to practice better business habits.
Interesting perspective... I do support several black owned businesses but also come across others that have been incredibly unprofessional. The place where I got my tint done on my last car was absolutely deplorable in service. However there are several issues why this occurs.
I can do a better job supporting Black owned businesses. So many times I need things either in a couple of hours or the very next day. Sometimes time wouldn't allow me to wait 5-7 business days to receive my package. I will do better in the future.
Temperament is an issue. As well as a lack of vision and forward thinking. Lack of awareness of your competition and your market. Could be systematic or could be psychological or both.
❤ I set up a business specifically to serve my community, yet every time I mention my business … Crabs 🦀 in a Barrel. The mean line of questioning begins mainly them tryna negate the legitimacy of my services. I thought going on to pass my National Board Exams would be the final stamp of approval I needed with folks. Yet they come at me harder?! I’m even liability insured & a registered business. So why, how are folks inquiring about my schooling, years of experience, presumptions about how I grew up with money or I’m a scamming bum…or better yet … non-responsive but will shoot me their website to flex [ but we don’t even work in the same industry!] . So why are they so bitter?
Black people are always in competition with one another that’s the problem…with me even if I don’t like a black businesses customer service or whatever I don’t like to leave a bad review unless it is really bad, because I know how hard it is to keep a black business afloat.
I just want the same service and quality I get from others. I feel extra disrespected when I try to support a black owned business and get a horrible experience.
It seems many black owned businesses seem to jack up their prices to ridiculous amounts, even when the quality is not as good as their competitors. I wouldn’t mind paying more for better quality. I’d even pay a little more for equal quality if it’s black owned. But don’t give me equal or worse quality and expect me to pay a much higher price just because it’s black-owned. Owners have a responsibility to their customers.
I had a dread stylist thin out my dreads, not just one or two damn near my whole dreads that I've been growing for 10years. First Question I asked her was, "Are you ripping my hair" she was quick to say, "No". & continue to thin out my hair. I said, My hair is very thick and full. She said "what you mean" I repeated it, she again said "what you mean". In my mind I'm like, how you don't know what that means when you say you been doing hair for 10years. I was so respectful, I brought people to her, & they stopped going to her as well. I've given her tips, just to show her I'm not who she thinks I am. At the end of it all she completely destroyed my dreads in only 3 visits. Not once did she take accountability. I've been growing my dreads for 10 years, in less than a year she destroyed it.
Ghetto, Rude,unprofessional, low quality product!! How about they stop screaming support black owned business and actually learn how to be a professional business owner I don't care if we are the same skin color
“It takes a village to raise a child” is one of the rare African sayings that does more harm than good beyond a certain point. Imagine being a 17-year-old black teenager (as an example) whose medical business becomes public on that premise just because one black chemist got over-familiar and saw your business and their community’s business. The higher chances of having confidentiality breached on the basis of mutual affiliation to a marginalised group when you’re not actually trying to have said-person’s back (and even if you are confidentiality rules exist for a reason) doesn’t help people.
the customer service is the worst, they act like you are bothering them just by being there. thats why i just support black business online instead 🤷🏾♂️
