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Body shops say insurance companies are skimping on repairs 

CNN
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CNN's Drew Griffin investigates claims that some insurance companies are skimping on repairing damaged vehicles to pad their profits.

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29 сен 2024

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Комментарии : 571   
@superpeluso1
@superpeluso1 6 лет назад
Nationwide is on your side 🎵... till you make a claim
@srercrcr
@srercrcr 9 лет назад
Putting a USED part on a USED vehicle isnt wrong, as long as it's safe. A repainted used fender looks just like a painted new fender. Besides, if new parts were required, you'd scream about how expensive insurance is. Anyway, take your vehicle to the shop of your choice, not theirs.
@jlrebelfan
@jlrebelfan 9 лет назад
Your partially, correct. Used isn't wrong but remanufactured parts like the headlight shown in the piece is wrong. It's a broken part that was glued or screwed back together so the insurance company can save money. LKQ parts as long as they're not structural are ok but remanufactured parts should not be used.
@srercrcr
@srercrcr 9 лет назад
***** As high as labor is (with overhead) I'm a little surprised theyre remanufacturing a headlight unit.
@jlrebelfan
@jlrebelfan 9 лет назад
There's a lot you would be surprised at if you actually knew what was going on.
@srercrcr
@srercrcr 9 лет назад
***** That applies to most business sectors.
@travelerslabordispute3034
@travelerslabordispute3034 9 лет назад
srercrcr In this country it is illegal to sell lamps that are not DOT approved. An OEM lamp approval certificate expires with any modification. TravelersLaborDispute.com
@cantbearsedmechanics
@cantbearsedmechanics 5 лет назад
I am a mechanic and I prefer used good condition oe panels as the fit and quality is so much better than aftermarket stuff but the choice has to be left to the customer as how much if any carefully selected used parts are fitted.
@albertovasquez7598
@albertovasquez7598 6 лет назад
Wait it was hit in rear. That would mean 2 tires max maybe got damaged. But video says 3 of 4. Means some of damage isn't part of wreck. The the whole thing wrong from this car in reference to shaking is from the wheels
@dm8867
@dm8867 6 лет назад
Albert Vasquez after getting hit a lot of cars end up hitting curbs
@davidhatzenbuhler6888
@davidhatzenbuhler6888 6 лет назад
I don't have an issue with used parts as long as they are actually serviceable. That re-manufactured headlamp assembly is not repaired such that it will last in service. I do have a problem with shoddy work like bolting on new covers and not fixing body and frame damage underneath.
@MyEyesBled
@MyEyesBled 9 лет назад
It's not the body-shop's fault. Actually this "used-part practice" has been going on for nearly two decades. What has me alarmed is that many of these repair shops who are now suing had no complaints when it first began. They went along with it. So why are they now speaking up and fighting back? Is it because insurance companies are now demanding that even more corners be cut, even with the structural integrity of the car? You bet it is and they have had enough! Body shops are being asked to compromise driver safety in order to save the insurance providers huge money. Furthermore, it's the repair body-shop that must carry the full burden, not the insurer. Body shops can be held liable for substandard repairs, especially if their repair(s) results in an injury or a casualty to the occupants of the car they repaired. Insurance companies that fund and encourage these shabby repair practices hardly ever get blamed. Things must be real bad if body shops have decided to bite the hand that feeds them... ya think? That really worries me. So how bad is it? How many unsafe cars are on the road that were repaired under this shabby program? I'm glad this mess has prompted the body-shops to finally take action. The down side... expect to pay higher premiums because God forbid if State Farm etc. had to show a lower profit margin. (BTW, this same type of low-ball cost-cutting also takes place with your healthcare insurance providers as well.)
@jimeikner6597
@jimeikner6597 6 лет назад
Exactly .... Manufacturer Position Statements regarding repair procedures and parts usage are/ should be the standard for today's vehicles . Not abiding by those leaves the shop, owner and tech liable .....
@jestan01
@jestan01 4 года назад
I experienced this recently, my 2017 Honda Civic sedan I got new with only 15k miles still on the dial got t-boned by an elderly lady driving an SUV making a left against the light because her GPS told her to, she hit 3 vehicles total, my car got 4k dollars in damages because I was the last car she hit. My car was taken to a Honda body shop my insurance recommended, they “fixed” the car in 5 days, got it back with multiple problems from doors misaligned to still damaged parts and flawed paint work, I returned the car to be redone, they took another 4 days, the job was much better but still minor problems that I decided to let go.
@jeffro4kag206
@jeffro4kag206 5 лет назад
Insurance companies have meetings every week with their adjusters, on how to screw the body shops and customers. It's just their nature.
@yolandamorua107
@yolandamorua107 3 года назад
Fact
@Hydrocarbonman147
@Hydrocarbonman147 6 лет назад
"i had no idea about this scam" your country is full of them my friend!
@brianrenfro1
@brianrenfro1 6 лет назад
When a vehicle gets in an accident it is used. As long as the used parts are not faulty and are the same year or newer the damaged vehicle using salvage parts should not be an issue. I do agree what ever goes back on the vehicle needs to be as good as or better than what came off.
@m.miller2374
@m.miller2374 6 лет назад
Now if they would of fixed it right the first time it wouldn’t be a total loss. Stupid cheap ass insurance company
@olivertaylor4779
@olivertaylor4779 6 лет назад
The biggest problem is when people have a crash there are firms knocking their door down offering massive compensation payments, I would think the typical payments are probably 15k compo, 3k repairs, 2k hire car charge. This 5k crash has the insurance co paying out 20k, that's why premiums are so high, this is the problem with todays compo culture -always chasing $$ putting everyones premiums up.
@mc1rgene751
@mc1rgene751 6 лет назад
This is still going on in WA State
@randomsongs8478
@randomsongs8478 8 лет назад
if you get in a fender bender.. take it to a local mexican shop and theyll get down on the repairs and cheap. seriously.
@MaPee1982
@MaPee1982 8 лет назад
Yeah if you want it done half assed. Seriously.
@mplscarsales6652
@mplscarsales6652 6 лет назад
You got that right
@daveh9551
@daveh9551 6 лет назад
Yeah , ended up with the wrong bumper.
@walterwhite1047
@walterwhite1047 6 лет назад
yeah... if you want a paper mache body work job then go right ahead. :P
@Boricuabullet91
@Boricuabullet91 6 лет назад
You guys are a bunch of tools that don’t realize not all shops are alike but prefer to categorize good shops and bad together.
@danielclark2864
@danielclark2864 5 лет назад
Funny its your vehicle you should be able to get whatever parts you want
@nemesisc4926
@nemesisc4926 6 лет назад
I remember when my car was rear ended, I took it back to the dealer where I chose to have it repaired. Something still was not right. I figured it was one of my motor mounts. Sure enough it was. Progressive told the dealer it was impossible for mounts to be damaged after getting hit. They wanted to deny the repair, but thanks to Infiniti they fought on my behalf and told them it was very likely for my mounts to be damaged from the accident especially when my car was......ONLY A YEAR OLD
@KW-fx9ww
@KW-fx9ww 2 года назад
Atleast progressive given benifit of doubt Some other companies u have to proof why the engine mount mal functions after a rear end( seriously its highly unlikely) The dealer probably has to warranty it due to thats not part of the impact area
@nancyfuller7401
@nancyfuller7401 5 лет назад
This has happened to me. The body shop called me and told me the insurance company would only approve used parts and after market parts that were junk and unsafe. I had to quote Texas law to the insurance company that the car owner has the right to choose original manufactured parts and threaten to file a complaint with with the Texas department of insurance, if they didn’t approve OME parts. The insurance company approve OME parts.
@sixtyfiveford
@sixtyfiveford 8 лет назад
This is a catch 22. If everyone expects brand new oem parts, rates will simply go up. Nothing is wrong with aftermarket parts nor a salvage yard part on a used vehicle. Most of the time they're talking about cosmetic things like fenders, hoods, taillights, etc. Does it really matter that a someones 3 year old used car gets a used hood from a salvage yard car; it's a hood? Not saying shady stuff doesn't happen but that is on the independent SHOP who did the repair. They low balled the bid to win it from the insurance company and chose to use those parts on the car per their bid price. Best part is none of the reporters or attorneys have any idea what car parts they're looking at. Thanks to the crooks at the insurance company and the attorney crooks, consumers will pay more no matter what and the shady shops will still do the same shoty repairs.
@bulletdreamsworkshop8491
@bulletdreamsworkshop8491 7 лет назад
sixtyfiveford nothing wrong with used parts but boy have we seen some bad fitting after market parts..oh no now we have to let the estimator know so he can order an OEM part.. all these could have been avoided.. causing the body man money by parking the car until the oem part arives
@robertknight4672
@robertknight4672 6 лет назад
sixtyfiveford lights happened to be safety features on cars they're not there just be attractive. I don't care whether part I have aftermarket or not but I wouldn't want headlight housing with broken mounts that would surely fail an inspection.
@georgevaughn7193
@georgevaughn7193 6 лет назад
You have a hood pop up as your going down the hi-way, and see what the fuck you think now. dip shit!
@coreymitchell3900
@coreymitchell3900 6 лет назад
sixtyfiveford yes
@coreymitchell3900
@coreymitchell3900 6 лет назад
george vaughn if its used it does not mean its broken DIPSHIT
@jdigitalseven7
@jdigitalseven7 2 года назад
Always go to dealership of your car's make body shop to avoid this.
@josephrichardson4678
@josephrichardson4678 Год назад
No. You will a very high bill for no reason. I've been to plenty of places where they do amazing work for 1/2 the cost.
@rogerseay54
@rogerseay54 5 лет назад
Auto Insurance Companies have did this for 60 plus years that I personally know of being in that business. Getting worse with each passing year. All about profits!
@mickcv4554
@mickcv4554 6 лет назад
Good journalism there. You know the shops they generally recommend are the biggest and best shops in order to give better service and speed up the process. I know first hand the shops on their networks are the big good ones, the ones complaining are the little guys with poor business skills. Also, do some dang research on the parts before you go scaring the viewers. Most parts are insurance grade meaning not crappy junk yard parts. You know shops make a lot more money on markup on new parts so they have a huge incentive to tell you other parts are bad.
@megason2
@megason2 5 лет назад
I dont have a problem with used parts as long as they have no previous damage that light they showed in video had no right to be put back on a car in nc that light would fail an nc inspectuon
@Pie4life123
@Pie4life123 4 года назад
Main issue is when you say you don’t want after market parts or used they say too bad it’s that or they won’t fix it. Because there dumb policy only covers oem parts for 4 year new cars
@jeffro4kag206
@jeffro4kag206 3 года назад
Insurance companies cost every autobody man approximately 20 grand per year, because of? You guessed it! GREED!!!!!!
@ericbarnhouse6821
@ericbarnhouse6821 6 лет назад
AND we do as a body shop check parts. If not good it is send back! Then buy OEM factory period! Plus the insurance companies have no right legally to choose anyone's body shop.. in any state.!!! All be true this news feed is wrong. Most of us look out for the customer. It angers me how ignorant they are.
@minskimia
@minskimia 5 лет назад
Cops ,tow truck operators , bodyshops and insurance companies are out there to rip you off. I`ve been in this trade for a long time and I know how they work. When you purchase insurance ,ask to speak with the CEO and make a deal with them. And get it in writing. You just need to let them know that you know what you are taking about and they will look after you. This makes me so sick.
@StalinsPurge
@StalinsPurge 6 лет назад
state farm told me what body shop they use and said its that shop or nothing. they also asked me the value of my car because they had no idea, but that's a reason for having insurance right? wrong. once i asked why they can't determine the value they avoided my question and asked "$3-5000 sounds good right?" fuck i don't know! and if they go off my word and it comes back that the car was not worth that much its insurance fraud and they said thats when they could sue me for it... most issues are pretty smooth but occasionally you get that weird one
@Aboss-kh4tn
@Aboss-kh4tn 4 года назад
is not just state farm, its all insurance companies... and this is just the tip of the iceberg... reducing time to repair and refinish also is a problem... a lot of technicians due to low repair time, not reasonable time to repair the damage, they cut corners... its not a excuse for not been professional at their work, but they have to have a living, most of them get commission not hourly, so they have a lot of pressure to get it done on time and at the same time get a paycheck...
@scottfirman
@scottfirman 6 лет назад
So true! My brother works at a body shop. The parts are junk. Its not the body shop repairs, its the insurawnce company's dictating how cars are fixed. Texas is terrible for that.
@yolandamorua107
@yolandamorua107 3 года назад
Fact , can't trust them , like the song says.
@malachi-
@malachi- 6 месяцев назад
You know that terrible guy that causes problems on Allstate commercials? That's what they are all like there, now they have just streamlined all of their cost-cutting (your money) even more.
@edgardoamado7008
@edgardoamado7008 9 лет назад
It seems now that the name of the game is " don't get fuck " ........ Because one have to be educated and have done research before doing pretty much anything, from doctor to insurance companies ....
@goldschool9050
@goldschool9050 Год назад
I wasn't in good hands with Allstate
@subaru733
@subaru733 7 лет назад
lol without salvage parts all these cars would be totaled. would really hurt the economy.
@hq2t554
@hq2t554 4 года назад
but aftermarket parts (not salvage parts) are reliable as OEM most times. they just dont want to spend ANY money. OEM headlight $200, salvage headlight $6, perfectly fine aftermarket headlight $50.
@Ar938
@Ar938 3 года назад
@@hq2t554 I work with insurance companies. They recommend using junk yard parts for some repairs usually for cars older than 2 years. Take a 2018 Ford Explorer Platinum with computerized headlights. $1,200 OEM, $700 Wholesale Price, $400 junk yard used part. Sometimes American brand cars have pattens on their parts which don’t allow after market parts. In this case, you’re way better off using a used one.
@DopyWantsAPeanut
@DopyWantsAPeanut 6 лет назад
This report is full of misconceptions. AAA insurance companies have very specific training and policies that speak to each of these issues. Can't repair frames that has shearing or kinks. Can't repair ultra high strength steels, door intrusion beams, struts, or impact bars. Can't plug or patch tires. Can't use recycled or aftermarket for safety components like seatbelts, airbags, child sights... Can't steer customers towards specific body shops. Frame damage? Need to pay set-up and measure to ensure that the frame is within a 3mm tolerance of its perfect specs before going back out. Sure, insurance companies will write for recycled and aftermarket parts, as well virtually all body shops doing private repairs, because there is nothing wrong with them. Look at all the techs and part guys commenting here! They'd order those parts too, but theres no way in hell they're installing that broken headlight in this report or negligently shrugging off that rim damage and sending that lady back onto the highway with her car like that. The standard insurance companies meet is pre-loss condition. The condition of your vehicle before your accident. If you need the tail lamp replaced on your Impala with 80K miles on it, how is it not restored to pre-loss condition by taking a functioning and undamaged light off another car that had 40K miles, ensuring proper fit and function, buffing/refinishing, and QC. Adjusters have part-locating systems they use to write estimates; they don't do the actual work or see the part. When they write for a part, the body shop actually orders it and needs to inspect that part when it comes in before installing. If they're dealing with a dishonest salvage yard that sends a broken part, it is 100% the wrong answer for a shop to just shrug it off and install it anyways. Show the adjuster, and they'll order a new part that isn't broken, no-brainer. The parts guy also knows the place where that junk came from, and will think twice the next time he orders from them. Adjusters don't want to send their customers back out on the road with broken cars. They want a cost-effective, but thorough and complete repair. Speak to professional techs who actually work at body shops. They'll generally tell you that adjusters give them a squeeze, but its nowhere remotely comparable to the type of corner-cutting and outright fraud that the sketchiest shops engage in. This report is misinformed and ill-researched.
@vintage30
@vintage30 6 лет назад
Dom H umm not really it happens every day .
@Kingcharlestheone
@Kingcharlestheone 6 лет назад
All this is happening in front of your eyes people
@linzierogers6227
@linzierogers6227 6 лет назад
It's capitalism a la carte. Their bottom line is the bottom line.
@bmorezoo
@bmorezoo 6 лет назад
Insurance company: " Fuck you, pay me!". Policy holder: " Can I pay you double next month? My wife and I had a miscarriage because of the accident". Insurance company: " We need to buy another football stadium to put our name on so we can rob the American people legally even more! So no! Fuck you, pay me!"
@shoken7711
@shoken7711 8 лет назад
So let see has someone who has been on both sides of the fence in the business. Tell me how 3 wheels get bent from a rear end collision . And if the shop was a progressive shop that would be very easy to find out once the customer states a shop most large ins companies do not ask or offer a shop because they do not want to be accused of steering. Second the news reported did not ask the shop if they called the ins company to inform them of more damage. If they cannot see it they do not write it. Third if your ins company is using recy,aftermarket or record parts it's because your policy calls for it. There are many companies that only use OEM parts but you will not like their rates add about 25% to your bill.every body wants to blame the ins companies when I would say more than most of the time they really do want to repair the car properly the first time I never wanted to take this kind of phone call no one wins.
@aceratokla
@aceratokla 2 года назад
Totally true insurance companies bully shops or the shops go along with it and take advantage of customers and their employees.
@davem1212
@davem1212 6 лет назад
I’ve always said insurance companies are a scam.
@vwdarrin
@vwdarrin 6 лет назад
Service king is owned by the insurance companies ,Dig deeper you will be amazed .
@rainesbobo
@rainesbobo 5 лет назад
lol....No we aren't SMH
@smerkuzheog6249
@smerkuzheog6249 Год назад
AAA ?
@vin605
@vin605 6 лет назад
Very good expose them
@michaelgarand7298
@michaelgarand7298 5 лет назад
tire rim!
@DrDre001
@DrDre001 8 лет назад
Gotta call Jake from state farm to have a word with him...
@maireadmorrissey8467
@maireadmorrissey8467 8 лет назад
I TYhi
@climacoautobody7306
@climacoautobody7306 8 лет назад
+423million LMAO....
@TommyValentine
@TommyValentine 6 лет назад
They will know the truth they seen a thing or two..insurance scams..Yeap we covered it.. covered it up !!
@lslx7120
@lslx7120 6 лет назад
423million jake jako dont care one bit..progressive gal and state farms are out to prey on ya..
@AltonRowell-gb1lb
@AltonRowell-gb1lb 6 лет назад
423million carry your lawyer.
@joesheppard2392
@joesheppard2392 6 лет назад
I've owned a small , high quality shop for 28 yrs. now. While this State Farm guy makes it sound like it is no problem to choose your shop, But what he isn't telling you is that when you DO pick your shop, they delay every process they can, for instance if there are no available salvage parts locally, they find used parts out of your delivery area knowing you won't pay for a used part you cannot inspect . So now you have to contact them, wait up to 5 days without proceeding. Some customers have said to me they were told it would take 2 weeks to get an appraiser out to look at their car, industry standard is 3 days In a nutshell most insurance companies seem to purposely delay the repair progress in retaliation for choosing your repair shop, that is my opinion, but when I comment to the customer that they are being "spanked" for not rolling over, they tend to agree. In all honesty, in this town state farm hasn't used aftermarket parts lately.There is nothing wrong with unbolted salvage parts, our standard is they must have factory paint which means the are unmolested. When they figure welded salvaged parts , they are NOT a good idea, since you have to drill holes larger than the actual factory weld, causing a larger weld, more heat, exc , I have told appraisers this and they refuse to pay for new welded in parts. No matter what they say, aftermarket parts suck, are inferior, in my opinion even the CAPA certified are no different than the uncertified. A CAPA certified part is just a part with an expensive sticker in my opinion. They say they don't force us to use this stuff, well, they won't pay to repair the car any other way.... that IS forcing us to do it their way or lose the job, or fix it at a loss. BY the way, when you hear the insurance term "industry standard" - that means : "good enuff" .
@stevecropper1221
@stevecropper1221 4 года назад
I hate both sides have worked at both. Insurance companies should rate their polices for OEM parts or yet have an OEM endorsement which many do. You get what you pay for. As far as the shop goes estimating and selling a job and to see a repair done of a flaw in the final product that the usual customer will not see is total BS also. I have went to managers and showed them what is wrong with the car. First is let's see if the customer notices or park it in the shade. I finally get to a point where I say fire me or I will tell the customer what is wrong with the car when I have had enough. Insane walking in as an adjuster and seeing idiots think the can repair a kinked rail. Saw an independent pay 5 hours to repair a rail that the claim rep paid to get rid of the file. If you need 5 hours you need a rail as you know. I see what these idiots repaired and pay them again to do it right with part replacement. Both sides make me sick to my stomach.
@Modifiedtaco
@Modifiedtaco 5 месяцев назад
BS. State Farm doesn’t do that at all.
@FernandoGomez-sj2rx
@FernandoGomez-sj2rx 5 лет назад
I've been working in the auto repair industry.. And they got us bye the balls.. The run the show😒😒😒
@PatrickBaptist
@PatrickBaptist 6 лет назад
This is what happens when people ask their insurance where to go, when fact is the law will allow you to use any shop that YOU pick. Don't be a shmuck and let the insurance companies shaft you.
@snowy800123
@snowy800123 6 лет назад
Back when CNN actually reported news.
@thirtythree160
@thirtythree160 6 лет назад
CNN reported news? When was this? This is just one of those news articles that they use to gain peoples trust for the bigger lies they tell. The only reason that this article was allowed was because someone working for CNN got screwed by the insurance companies and got it to slip through their system.
@richardkelbie5362
@richardkelbie5362 3 года назад
And Anderson Cooper wasn't a creep
@Imnotyourdoormat
@Imnotyourdoormat 5 лет назад
3 bent rims?.....introducing the new Chevy Vibrator...
@flyte707
@flyte707 4 года назад
( ͡° ͜ʖ ͡°)
@raysmith4017
@raysmith4017 6 лет назад
Stay Away Form State Farm. Is everyone a crook these days???
@KW-fx9ww
@KW-fx9ww 3 года назад
Allstate is worse....
@NataleLio
@NataleLio Месяц назад
I heard state farm is one of the best insurance company.
@buzzbang7930
@buzzbang7930 8 лет назад
Everybody's crooked. From top to bottom.
@Imnotyourdoormat
@Imnotyourdoormat 5 лет назад
side to side too.....
@sbains560
@sbains560 4 года назад
even the president trump is crooked like a dogs hind leg
@865Backroads
@865Backroads 4 года назад
@@sbains560 nah. That's the liberal media brainwashing you.
@stevecropper1221
@stevecropper1221 4 года назад
Shops suck just as bad as insurance compaines-both screw the customer-sleazy industry od fraudulent shops and scumbag insurance companies.
@macabansa1669
@macabansa1669 6 лет назад
Insurances companies real business is to collect money every month from millions of people. Imagine how much money they make and in the end give you the cheapest quality that can even in danger the lives.
@davidsgarage44
@davidsgarage44 2 года назад
Your insurance policy states aftermarket parts UNLESS the customrrs pays top premium for factory parts which customers dont want to pay high premium..
@joebeermaster5495
@joebeermaster5495 5 лет назад
Insurance company scammers. They are a rip off. Never use an insurance company recommended body shop! EVER!
@privatejoker9828
@privatejoker9828 3 года назад
Well then you haven't seen body shops screwing the insurance
@josephrichardson4678
@josephrichardson4678 Год назад
Oh you mean the "we need to blend" tatic and then they just tint and buff.. lol I've met plenty of painters who admit they don't blend if they can avoid it, but they still get paid for it. I don't see anyone complaining about that.
@JAY_SS88
@JAY_SS88 6 лет назад
A remanufactured headlight housing that has been glued and screwed together can allow moisture to enter the headlight assembly and cause the bulb to spontaneously fail. That doesn't seem very safe or strictly cosmetic to me.
@Pie4life123
@Pie4life123 4 года назад
Jay 88 also after market headlights fad way quicker. Leaving you screwed well after the time u can sue
@abraham5554
@abraham5554 4 года назад
some guy rear ended me and his state farm insurance is gonna pay to get my bmw fixed. it’s not that bad damage but the whole back of my car needs to get fixed now and it kinda messed up my blinkers in the computer. My question is, can i request to get it repaired at an actual BMW repair shop? or is that not possible. because he was completely at fault and bmws are tricky to fix.
@ElimitechPest
@ElimitechPest 6 лет назад
Finally CNN reports on something useful. But they forgot to mention the insurance companies wont pay full price if you take to your own repair shop. They low ball the unprefered repair shops and accuse them of jacking up the price and wont pay the full amount telling the owner of the car that they are responsible for the excess $.
@K3NTCLARK
@K3NTCLARK 6 лет назад
The best part about this is that it shows you in your policy that they will use remanufactured parts. Start reading your contracts before you sign them.
@nwoolard4281
@nwoolard4281 6 лет назад
I personally have a problem with aftermarket parts for the main reason that they cannot be built according to factory specs otherwise it would be a patent infringement. I am retired. when I was a child I told my dad I wanted to be a body man like he was. I went to work at 9 years old in his body shop. I usually did for 2 years, then in 1961 they came out with body filler. I was taught how to shrink Steel. I don't mind a used part in order to keep costs down to not total loss a nice car. but I am going to junk yard and I will pick out that use part to see how it fits before it's ever pulled off that salvage car. knowledge is very important to rebuild a wrecked automobile to within 2% of its original safety crash standards. I have never lied to a customer, we guarantee our work. every car I ever repaired, was repaired properly. I love my family, and I don't want someone greed to injure someone in my family because of the repair being short cut or we call it hack work. there are hackers that short change their customers. and there are professionals that do their work with quality and complete honesty with their customers.
@Gmullin12
@Gmullin12 6 лет назад
used parts in good condition are just as good as new oem parts
@arealmaintenanceandrepairl1103
@arealmaintenanceandrepairl1103 3 года назад
All repairs need to be oem if parts are no where to be found
@mackcummy4976
@mackcummy4976 6 лет назад
Nothing wrong with using used parts.
@ktown_srt5313
@ktown_srt5313 5 лет назад
I feel like I’m going through this right now, I’ve been dealing with the insurance company for over 5 months, still waiting on my car to be finished. It’s really ridiculous the day I got it back the car lost control and I almost ended up in another accident, had to be towed again back to the body shop, been in almost 10 rentals. Not sure what to do, none of my body panels match/line up. Please help.
@G6.1
@G6.1 4 года назад
Get yourself a lawyer
@rickvaldez3281
@rickvaldez3281 4 года назад
Get a lawyer and things will change for the better promise you
@garylantagne1400
@garylantagne1400 5 лет назад
Used Parts are fine if they are in Good Condition, Not Aftermarket, Not Older than Vehicle being repaired, Aftermarket acceptable if Vehicle is being Requested by Vehicle Owner.
@ballbuster357357
@ballbuster357357 6 лет назад
Seen this before. Someone gets an insurance check and takes the car to a shit shop like macco to do it for half the price then pockets the rest of the money then wonders why there car looks like shit.
@srt4x4
@srt4x4 4 года назад
Junk parts are called reconditioned or refurbished by the auto industry once it gets put on your car for the repair.
@MartyWoodcock
@MartyWoodcock 9 лет назад
I have never heard of an above-board insurance company - *EVER*! They all try to get away with not paying, or at the very least, not paying the entire amount if they can get away with it. They have legal loopholes they jump through to get away with their misconduct. For example, if your basement floods, only swer damage is paid for, but if they deem any damage is caused by "fresh water", you're screwed! They all claim they want to help, but whom are they truly helping? The answer is themselves!
@buzza2077
@buzza2077 3 года назад
That's rich CNN doing a video about fraud. 😂
@BrakelightWarranty
@BrakelightWarranty 8 лет назад
if the guy at 2:30 had just taken a photo uploaded it to State farm they would have told him immediately to return it and order and OEM lamp. yes it's and extra step, an extra phone call or 2 but it's not the end of the world. the isurance companies can't run your shop for you.
@pimpinall2
@pimpinall2 8 лет назад
it is the end of the world when you work on 60+ cars a month and have to buy and return parts on every single one and document it just to get paid. why don't you stop working for these shitty insurance companies and get a real job?
@BrakelightWarranty
@BrakelightWarranty 8 лет назад
pimpinall2 my job is about as real as it gets, no way I'd work a shop that old fixed 60 cars a month that's not enough. Have shops not heard of auto parts bridge, the conquest program etc. The OE manufacturers have programs shops can use to get oem parts at aftermarket list prices. It's truly called laziness from shop employess, the resources are all out there. Facts are shops are either to lazy or too stupid to use them.
@pimpinall2
@pimpinall2 8 лет назад
dumb fuck adjusters write 3 or 4 estimates a day with their head so high like you guys are so smart hahahahahha oh your job is SOOO hard!!!!
@BrakelightWarranty
@BrakelightWarranty 8 лет назад
+pimpinall2 with the exception of cooling components I would say 8 out of 10 parts I get price matched. I agree though the adjusters definitely have a pretty cake job. It's very unfortunate but autobody repairs seem like a dying industry. It'll be funny to where we are in 10yrs
@pimpinall2
@pimpinall2 8 лет назад
+Joe Ramos Unless everyone continues to take a stand and stands up to the insurance taking advantage of everything... we will see I guess
@kimberlywilkinson2425
@kimberlywilkinson2425 9 лет назад
body shops r no better. always take pictures of the damage to show ur insurance or the shop will cause more damage to get more $$.
@DreamTheory1994
@DreamTheory1994 6 лет назад
the local body shop isnt my problem its my insurance telling them they have to drive nearly 75 miles to get a junkyard part instead of ordering a new one from where i work and the difference is less than 15 bucks. they say do it there way or pay for it your self.
@FinFamilyFun
@FinFamilyFun 5 лет назад
​@@DreamTheory1994you couldn't get your employer to price match for $15? These parts not ship from the insurance selected vendor? Trying to understand the issue.
@mikejones9668
@mikejones9668 9 лет назад
If the body shop is not screwing over the insurance company then the insurance company is screwing over the insurance company. I have worked at both and wonder if I can make a living being honest. So far the answer is no.
@JesusGodHolySpirit3
@JesusGodHolySpirit3 7 лет назад
Mike Jones wha? for real?
@ashleyashleym2969
@ashleyashleym2969 6 лет назад
That's not true, the states just has shitty insurance, the country I'm from the insurance is ethical and its cheaper than american insurance by a large margin. And my cousin owns a mechanic shop, he's never jipped a soul, he works his ass off though to make an honest living. You very much CAN work in either business AND remain honest.
@Imnotyourdoormat
@Imnotyourdoormat 5 лет назад
sorry but your 100% correct. an honest man has no place anywhere in the b/s industry. its saturatedly corrupted. of course their are still a handful of honest shops out there, but getting fewer all the time.
@samg5543
@samg5543 7 лет назад
OEMs offer replacement head light tabs for this exact purpose, to save headlights! If you are filling holes or plastic welding, that is a different story, but an OEM replacement tab that gets screwed onto the light is perfectly acceptable.
@NOLAItsNotOva
@NOLAItsNotOva 6 лет назад
Sam G I've never seen that happen. Currently work in a body shop, and every time I go to write an estimate, there is no option for just replacing tabs. That entire section is made out of 1 mold. Some shops will put a plastic weld if a tab is cracked, but we don't.
@samg5543
@samg5543 6 лет назад
NOLAItsNotOva I know Honda offers replacement tabs for a lot of their cars. If you check parts diagrams, you'll see them. There are also screw bosses molded into the headlight housing just for this purpose.
@davidhatzenbuhler6888
@davidhatzenbuhler6888 6 лет назад
@Sam G GM and Toyota do not. Most other MFG do not either. There are usually more than a few used parts available that don't have issues like that "remanufactured" piece.
@garylivingston9052
@garylivingston9052 4 года назад
Ya that's what i would want on my late model car is a new tab screwed over a hole are crack in the light!..I pay my f-cking insurance so give me a new headlight! It's not my fault or problem that a new headlight costs $400 for most cars.go after the auto manufacturer then!
@davidsgarage44
@davidsgarage44 2 года назад
OEM is aftermarket OE is factory Know the difference please.
@audelinogranados2936
@audelinogranados2936 6 лет назад
This shit is going on allover the country but because the insurance companies run Washington
@lslx7120
@lslx7120 6 лет назад
Damn we are all surrounded by crooks all sorts all angles and sizes..in aspect of life ..hot damn
@maxbokol
@maxbokol 3 года назад
Unfortunately, nothing has happened to any of these lawsuits. Big Insurance companies are still doing the same thing. Fix cars cheapest way possible.
@cjdep109
@cjdep109 2 года назад
How did the wheels get damaged from a rear end accident? Pushed over a curb? Even then the way they are bent doesn't make sense unless the tires blew. Need more info on that part.
@josephrichardson4678
@josephrichardson4678 2 года назад
Attention to detail.
@nogames1922
@nogames1922 6 лет назад
Story is wrong from start to finish first state farm is either oem or lkq used parts only no aftermarket allowed. Read you policy all state what kind of parts will be used to do a repair if u want all oem then u buy a oem policy usually only like another 2 dollars a month. And that car that had they made a big deal about the rims being bent on the 8i inside no less I'm sorry but it would be 1000 percent impossible for a rear end wreck to get a bent wheel like that let alone 3 that is pot holes all day long and being out of balance. Even stuff like this CNN dont know shit do research
@josephrichardson4678
@josephrichardson4678 2 года назад
No one wants to question this reporting. They just want the insurance company to be the big bad guy. Reading through these comments the majority of people have no idea how insurance works, etc. If OEM was used in all cases cars would be totalled left and right. I went to BMW one time he head lamp was on sale for 2k, BMW still gave an invoice for 3k and it had to be paid. Wonder why your rates go up? That head lamp they showed.. just call in asupplementaal estimate. The supplier of that lamp clearly lied about it's condition.
@kermitdafrog8
@kermitdafrog8 5 лет назад
People talking about used parts devaluing the car. Once it's been in an accident it's already devalued. Even after repairs.
@scottwelinski8500
@scottwelinski8500 6 лет назад
EVERY SINGLE VEHICLE ON THE ROAD TODAY IS RUNNING ON 100%USED PARTS. when used parts are to be installed its up to the repair center technician to inspect them prior to installation.
@kevinmeyers4886
@kevinmeyers4886 7 лет назад
When I was hit the adjuster told me they don't pay for oem parts and will only cover aftermarket and recycled parts. That I would have to pay the difference if I wanted oem parts. I chewed him out and refused to accept his offer. Told him I would pursue the driver for the difference. Ten minutes later the shop called me to tell me the adjuster caved and will pay for new oem parts. DO NOT ACCEPT THEIR OFFER TO USE RECYCLED/AFTERMARKET PARTS IF YOU ARE HIT.
@emilys7798
@emilys7798 7 лет назад
You should have read your policy, it is likely stated. He likely did you a favor
@jimeikner6597
@jimeikner6597 6 лет назад
sounds like Kevin was the claimant .....
@search5819
@search5819 6 лет назад
4:28 on The Left, Is He Human????
@leerjet18
@leerjet18 4 года назад
Thats, "Plastic Man"
@sparky603
@sparky603 8 лет назад
bs that these insurance companies let people choose their own shop's, they threaten that they will only cover a certain amount
@sabrinadelarama1812
@sabrinadelarama1812 8 лет назад
if you are a policyholder that chooses a shop and the repairs are under your declaration amount and they make you pay anything out of pocket, you can Sue them for bad faith claim. once they tell you, you will pay out of pocket if you choose a shop of your choice, you ask them to read you your policy but most of all, tell them you need them to show you on what page it states that, now, the second thing you say is, my policy is a contract between ins. com. and I, you're saying you will breach that contract if I choose my own shop? No where in my policy states you have a right to limit payment but if it does, pls. show me. wait and see, once you pay out of pocket for covered items under your policy, file a bad faith claim, it pays in some states 50% more and all attorney fees but I guarantee you it won't go that fair, they will want to arbitrate and settle. if you're a claimant, call their insured and let them know you will Sue them bc their ins. has not indemnify you. then, you assist them the person that hit you to file a bad faith claim. just some info to share..
@craigswartzentruber8895
@craigswartzentruber8895 7 лет назад
SABRINA DELARAMA True, but the problem is most people are afraid to challenge their insurance company God forbid their rates would go up.. So they leave it up to the body shop to either eat the difference or lose the job. They will NOT spend a penny more than their deductible on their car. because doing bodywork is fun and easy . They will tear out a perfectly good but outdated kitchen, spending $10-20 k , but he'll no they don't wanna spend 500 bucks on a $20k car. Problem with this scenario is that the insurance companies stick together and divide and conquer any business where insurance dollars are spent. Meanwhile they work together to keep their payouts down and premiums up. When I get a quote, they ask who I am insured with, I refuse to tell them, and they refuse to give me a quote.
@Anon1mous
@Anon1mous 6 лет назад
No.
@mplscarsales6652
@mplscarsales6652 6 лет назад
The shake was obviously the bent rims which should have been replaced .i have no problem with after market parts there not mechanical there just parts .
@mr.mckinnon5680
@mr.mckinnon5680 6 лет назад
if you are in a car accident. Call your attorney first. If you don't have an attorney. Get one. Never go into a claim against your insurance without legal representation. and I say this because I know that you don't know anything about insurance. Nobody does. And the insurance industry keeps it that way for a reason. and I know you don't know the insurance industry because you signed the contract. if you would have read the contract carefully, they probably wouldn't be your insurance company.
@wingzerofor
@wingzerofor 6 лет назад
thanks
@Sulfen
@Sulfen 6 лет назад
Its weird how we need insurance for everything. Health insurance, car insurance, house insurance, life insurance, dental insurance, flood insurance, travel insurance, and now there's even lawyer insurance. My old job offered access to lawyers if you paid $15 a month for it. I found it odd. Now you can't control any aspect of your life without dealing with insurance first. And of course, this makes it much more expensive to pay cash without insurance.
@ashleyashleym2969
@ashleyashleym2969 6 лет назад
You have to get insurance by law. What I do is just get the bear min. for it to be legal and I never claim on the insurance, it's a lot cheaper that way.
@elkillerx
@elkillerx 6 лет назад
I totally agree with this!
@jasonfinneran9374
@jasonfinneran9374 6 лет назад
Or simply read your policy booklet before signing up. Your claims adjuster uses that to determine what you are owed. There are literally no surprises if you've read your policy.
@Excitable101
@Excitable101 6 лет назад
I work for a massive auto recycle yard in canada, we try our hardest to send out quality parts... that first headlight would have been crushed and never sent out.
@minskimia
@minskimia 5 лет назад
Recycled parts are just what you said. Did you ever think about your ins premiums being recycled money?
@jblyon2
@jblyon2 6 лет назад
I took a car to a Toyota dealer-owned body shop. Geico wrote up the estimate with aftermarket parts specified. The car was only a year old and I pressed for OEM parts. The shop told me that Toyota now sells OEM parts to dealer-owned body shops at aftermarket prices to ensure cars are repaired properly. I guess they feel that lower quality aftermarket/used parts could tarnish their reputation for reliability. Every part on the car that was replaced when I got it back was OEM but the estimate still only specified aftermarket/used parts. I had another car that was 9 years old with 190k miles that was just barely repairable after an accident. It would have been a total if I insisted on OEM parts. I was glad to accept aftermarket parts then to keep the car. Over 4 years later and it's still serving a family member very well. I would not accept aftermarket parts on a car that I cared about resale value on though.
@bsabruzzo
@bsabruzzo 6 дней назад
I remember my 1977 Ford Granada and every time I would need a part to get fixed or replaced I would go to a junkyard, or I'd go to track auto where they would give me refurbished parts. And when I was done replacing the part that I got from Direct Auto I would take the part that I took out of my car back to them and they would send it in and get them refurbished so that somebody else could use it. This is what we called reusing it was part of the Reduce Reuse and recycle projects that we wanted to have done. Now brand new carburetor, brand new starter, brand new lights, brand new everything. I can't even take the light bulb out of my light in my new car and replace it with a new light bulb if it burns out. I have to go buy a whole new assembly and instead of costing me $4 it cost me $150 to $200. I'm not upset that car insurance found a way to save money for everybody and help try to save the planet.
@tomforester8279
@tomforester8279 9 лет назад
Wow...This is a bunch of shit....Explain how a vehicle hit in the rear bumper, rear body panel and deklid had 3 bent rims??? really...like most claims this looks like prior damage or unrelated damage going off the loss facts. And the majority of shops save customers money but they will not tell that side...insurance carriers can not TELL a shop how to repair a vehicle. If a recycled part was written and NOT useable...then send in a SUPPLEMENT and request new...This article is so ONE SIDED...BULLSHIT
@MyEyesBled
@MyEyesBled 9 лет назад
Actually the shop I worked at constantly used cloned aftermarket parts from China and elsewhere, but never OEM. Why? Because we were asked by claims inspectors to do so. It's business. Used OEM parts from recyclers (junk yards) such as body panels, wheels, suspension & brake components, etc. were never inspected properly for safe functionality... they were slapped on the cars and off they went. The whole thing is a huge scam, and the owner of a fairly new car let's say, is not even aware that such shabby repairs have been done, which diminishes their car's value. It's not bullshit, you're just in denial!
@patjohnson2151
@patjohnson2151 9 лет назад
Tom, could it be the vehicle was shoved up a curb? Your quick to judge and most likely are an adjustor. I'm real glad you know most shops? You should start a shop, then tell us all, your Bull Shit! No doubt you could do it better, or maybe you had one and went broke! Then took a job at an insurance company like many adjustors, I deal with everyday.
@bsabruzzo
@bsabruzzo 6 дней назад
So I just need my car fixed so that it's safe to drive but I don't need brand new parts put on it. In fact some of the broken parts look exactly like fine they just need to be reattached because they are mostly cosmetic as far as I can tell. So like in the past like in the 80s and 90s when I was able to rebuild parts of my car to be perfectly fine to drive, I would go to junk dealers and get used parts and I would Weld and fix and sometimes use coat hangers to fix my own cars like in the 70s.... where do I find a reputable dealer who will do that for me instead of trying to buy all new brand new parts made from the manufacturer so that they would cost thousands upon thousands of dollars which I can't afford to spend.?!
@helixxofluclin
@helixxofluclin 6 лет назад
I run a repair shop and have it on re orders calls they say flat out used parts and that they won't pay for new ones
@indokeren3311
@indokeren3311 5 лет назад
We all knew Insurance companies just want to collect the payments, but not to spend theirs.
@KW-fx9ww
@KW-fx9ww 3 года назад
Theres factory tabs sold seperately to repair headlight A repaired headlight on tabs is totally acceptable as long as its no leaking and have moisture inside the lens
@samg5543
@samg5543 2 года назад
I agree. Seems like not too many people have seen these tabs. I think it might just be a few makes and models, but they exist to address this very issue.
@NataleLio
@NataleLio Месяц назад
Toronto body shop skimping on customers car. Take me for instance. Drove to body shop with car, out with another car. Can you explain this.
@KT-ew8dt
@KT-ew8dt 17 дней назад
Can someone if you’re seeing this in 2024 what kind of attorney do you need I’m going through this same issue.
@邹凯文-n7z
@邹凯文-n7z 8 лет назад
I am so regret that I chose statefarm
@franswiggidy
@franswiggidy 4 месяца назад
@9:45 Service King! LOL! They were not the kings of service. Enough said
@scottdilinger5920
@scottdilinger5920 6 лет назад
Awww someone at CNN is mad at State Farm
@edwinsutphin7383
@edwinsutphin7383 3 года назад
No shit !!! Like my 08srt8charger #36 b5 blue
@prawnstar9213
@prawnstar9213 5 месяцев назад
Because those insurers are public companies looking to please shareholders only
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