Bose Home Speaker 500 Problem Continuous Light from Left to Right (Fixed) 

I find it absolutely disgusting of Bose to not provide any resources themselves on how to fix this issue (as obviously thousands of people have had the same problem). I even reached out to their customer support and all they could tell me was "sorry, we can't help with this product at the moment" (for a speaker they are still actively selling!!). Luckily your video helped me resolve the issue myself so I am truly grateful to you! Thanks a lot for making and uploading this video.

Thank you! Saved me time and effort to go down to Bose Service Center!! Now my soundbar 300 is fixed!

How did you press "-" and "+" when the speaker was unresponsive?

Thanks..! The manual update fixed my issue with BOSE 500. Now its working fine

I had the same problem with my Bose 700 Soundbar... White light did not stop for long and would stop with a Red light. As per Bose site I did soft reset, hard reset didnt work. Then I took the Soundbar to Recovery mode but then the white light did not stop moving from left to right. Finally got a USB A cable, connected it to my laptop, download the update from Bose site and followed I instructions. As you said after installation I left the Soundbar for 30 mins and it turned off on its own. I understood issue was fixed. Then I got the device paired to my mobile Bose Music app easily. Thanks a ton!

Hey my speaker had the same problem for like a couple of weeks to nearly a month. My speaker is the Home Speaker 300. Watched your vid and literally followed all instructions. I downloaded the Home Speaker 300 download file from the BOSE site instead of 500. I was done in like 10 minutes after the file updated. My speaker playing fine again now. Thanks Kris, you are a life saver.

Muchas gracias! Me funciono Descargue el archivo, conecte el parlante, dejo de mostrar la luz blanca, luego use el - y el + … seguí las instrucciones y nació chocapic

Thank you for this video. I am done with Bose, overpriced, over promise and absolutely no product support.

This actually worked! Didn't seem to do anything. But suddenly it said upload competed and the bloody thing worked again.

it took about 10 mins for me but it works exactly as it is described! Great video and thank you!👏👏

You rock Kris. It worked on my Sound bar 300. Bought the system just 3 days back and was frustrated with this issue. Your video helped me to fix it. The learning is never switch off the power or Wi-Fi when the software is getting updated automatically. We get the white light (left to right) when the software is getting updated automatically. We should also tell others who are operating the system. Thanks a lot man.

Works perfectly, thanks a lot !!! Speaker was blocked, showing the white light from left to right. Pushing + and - was not an option, so I didn't do that. Drag drop file, and wait 10 minutes. Wifi reconfigured without issues. Happy as happy can be. Thanks a lot.

Thank you so much. I was at the point of tearing my hair out or tossing the speaker out the window. worked a treat😃😃

I tried this but can’t do the manual update as it requires you to press the - and + button simultaneously which I can’t do as none of the buttons are working

thanks very much, you have simplify the resolution of this problem in few minutes. i solved the problem with the connection directly on the WIFI of the Bose home speaker 500. i didn’t try it with any usb Connection. i think when you have this kind of bug, it comes from the Wifi of your home, perhaps for me it was because of a different passcode than before.

Many thanks for the video, it took me a lot of time getting to know how to do it by myself!, thanks! - Bose home Speaker 300

Thank you .. I was able to setup the Bose 500 speaker. The manual update work . the link is the details.

It worked for me. Actually first you download the product update file and keep it in your computer. Then connect the speaker with computer with usb cable even if blinking of white light remains in same condition. Pressing vol - and vol + buttons will not do anything but you can go ahead with rest of the sequence. When file upload is complete and you disconnect the usb your speaker will start working.

Thanks bro. Just finished the update now waiting for it to finish .

my speaker 500 won't enter service mode and pc doenst detect it, so i can't update it, still having the white led :(((

Muchísimas gracias. Tenía una semana de no poder usar mi bose y luego de tu video lo pude restablecer. Mil gracias por tu ayuda

Had the same problem and this video worked perfectly!!! Thank you!!!

Funciono a la perfección, en el paso 5 no sucedió nada pero continué con los demás y si tardo como 20 min pero la bocina esta funcionando Perfección

Thank you so very much! This manual update worked exactly as you described!

thanks a lot ! i tried to fix it for two hours and i finally made it with your vedio

for those that pressing the vol - and + buttons did nothing. I held the - by itself for 5 seconds and then the + by itself for 5 seconds and that worked!🎆🎆🎇🎇. We had our speaker for only a few weeks before it went full bose on us and left it in a corner for 6 months until now.

Thanks for this - corrected my speaker and works fine! thanks for the video

Hi friend, I followed everything as you mentioned and it uploaded the file and an error message came up saying “that didn’t work, try downloading the file again “ I retried few times but no luck. I’m using a MacBook. Could it be the reason behind this issue?

Thank you brother. Worked perfectly for my sound bar 900.

Thank you soooo much bro.. I was so annoyed when the speaker was unresponsive. You are a life saver

hello, my Bose 450 cannot enter to the service mode, it lightning white from left to right around 1-2 min then get in to flashing red and cannot do like this. Do you have any idea

I had the same problem, thank you so much, this method works.

Thank you so much! Greetings from Brazil!!

Hello Kris facing the same problem with bose home speaker 300 let me know what i can do with it

Thank you so much Kris for this video, i was on the verge of binning it! Haha!

I purchased this speaker 500 I’ve only it for a couple of days and now I have no sound at all pretty poor from Bose but I turned the unit off then back on and it works know

the 500 doesnt come with leads,only a power lead. how can i connect to my laptop? Thank you.

Thanks very much for your help, now my speaker is working yeah!!!. I did it with your advise 👏👏👏

Thanks bro, urs process the best for my bose speaker 300,thanks a lot again

Thanks Bro, I tried and could fix my home speaker 500, thanks again

Foarte bune indicatiile, acum fuctioneaza perfect. Multumesc!

Thank you!! it works to our speaker. Thank you so much for your help. :)

Thank you. This worked a treat - much appreciated for sharing. All the best :)

Hi Kris, I pressed volume - and volume + and I can't enter service mode and open the website, please advise. thanks

the soundbar 500 is not responding to any remote control commands including volume plus and volume minus together..so i doubt whether uploading file will work since service mode is never switched on as soundbar is not responding to remote. please guide...

Thanks bro I can fix my speaker 🔊!! Thanks for your video

Wow..you are so helpful! Tqsm from Malaysia

totally work. use via USB but ur internet should be not cable connect. just wifi only and connect with stable USB A to Micro USB. I was reuploaded 3 times to get success.

Thank you so much for this! 😁 Worked a treat!

Muchas gracias, había llamado al servicio de ayuda y me indicaron que debía enviarlo a reparación, y debía pagar por ello. Ahora funciona perfectamente!!!!!!!!!!

can you please send a google drie link for the update please? that link is not opening for me

In the introduction part,you said no other buttons work apart from the action button and microphone button.How do you get to press the volume - and + buttons if they ain't working? I find that a bit off.Anyways,mine has this issue whereby it's stuck in the loop,and it switches on and off every minute.So the method still wouldn't work as there would be interruptions.

My time is not showing on my Bose Home 500. What do I do pls? Need help pls. Thank you.

Did you have it connected to power or just the usb?

It worked!!! Thanks a lot!!!

Hola que tal, a mi no me deja abrir la pagina, alguien puede ayudarme?

I tried this, but i always get this prompt. " Oops.. This didn't work. Try downloading the file again. " I have downloaaded and uploaded so many times, but no avail.

En mi caso no podía acceder a las funciones para reiniciarla ni resetearla. Al final de cuenta fue en la página con instalación manual a traves de cable, una vez se conecto a la página realize el procedimiento y el equipo quedo completamente funcional.

Thank you it worked for me !!!

hello, another possible solution is to leave it on near the wifi where it was configured. My bose 500 took 1 week to update as the manual update was showing an error.

the link to upload the file is not active, do you have any other web address?

Hi one question, i have the same problem what is the reason for this problem?

Kris I don’t get the count down screen which takes it to standby, that step5 mentions. Did you get the count down?

Thanks a lot, Its really work.........................

Hi Kris. I have the same problem. white light from left to right. Ask ko lang po kung ano ang status ng LED nya habang nag a-upload dun sa site? tia

Good day sir thank you for your video. I have tried this but it did not work for me . As my bose 500 keeps disconnecting before I can even upload the file. I have the white light passing from left to right for like 35s then it goes black for about 2s then starts back left to right. At the time it's going left to right I can connect to the update page and start upload but once the lights stops passing the speaker disconnects and the update stops. Please if anyone can help I will be very grateful.

Thank you so much brother 😊

Pwde rin kaya ito sa soundbar? Same problem sir.

Thanks so much bro, perfecktly working

Is there a reason why the link to the update does not open?

Boss, same problem ako. Bago lang pero streaming white light lagi. Using macbook, kailangan ba windows?

tnx mate same problem with my bose home speaker 450 it works for me too.

Thank itis work before open the link please connect your cable then open the link then its work otherwise that link not working

I can't even get to service mode. I hold the volume buttons and nothing happens. Any suggestions before I spend this out for a $104.00 repair.

Thank, this helped a lot

I have a question that. If i connect with computer i’ll enter the website right. And if i can not connect the bose with computer the website can’t be connect. Is that right.

hello sir does it also work in soundbar 500?

Bakit po sir pag nakaconnect n po sa computer nawawala n ung wifi ko.pano po b gagawin?

when i started uptade i got a error . What i need to do ?

Hello, I am also having the same problem and I cannot access step 6, because the page is not available. Can you help me?

hi i found out manually update by putting device besides your wifi works.

Thanks, worked for me speaker 300

Can you give the the link for instructions how to manually update bose home speaker. Tnx

Hi Kris I have the same problem but a bose speaker 300 could not let the light go from left to right to start the process any suggestions

THANKS BRO IT WORKS!

Gracias!, me funcionó perfecto y ya puedo usar de nuevo mi bose

im on the last part of updating. then unfortunately it indicates . "Opps. something went wrong? i tried it many times. but same result. any advice sir? 😔 thanks.

It worked.. thanks brother 👍👍

Thank you brother... it works.

Thank you for the information

How did you do that?

Amiggo me salvaste la vida, muchas gracias funciona super bien

You did not show how to navigate from the front page to the page your showing. Bummer..

I get this prompt when I try uploading "Oops....This didn't work. Try downloading the file again

Dobra robota! Dzięki.

Muchas gracias bro, eres un genio!

Me funcionó perfectamente, aunque en el paso 5 no sucedió nada, continue los pasos completamente y el parlante se reinicio a los 10 minutos

Thank u man!

M’y home speaker 500 power on 1 minutes with light white and reboot , when I try to upload update he reboot aproximatly 10% of update 😭

Thanks broo!!!! It workeddd!!!