Did you run the water through the line prior to connecting to the solenoid? You want to do that to purge the line of air. When I ran it into a bucket there was sediment or 'floaties' in it - ran about 10 gallons through before it cleared up. I also had to press the little tiny black recessed reset button to the right of the on off button before it would fill the tray the first time. Instructions say the ice production is pretty slow for the first day or so......I am trying to be patient but in this 20 cf top fridge the ice tray sure is small.....like 8? 10? small cubes. We shall see how much 2 lbs per day really is.........