More from Entertainment Tonight: bit.ly/1xTQtvw Get an exclusive look at the upcoming Blu-ray/DVD release of 'Burnt,' about a top chef seeking redemption.
I’ve been in customer service my whole career and have only had this type of reaction with one of the thousands of customers I’ve dealt with over 18 years in the business. It’s a decision I made on the spot due to abuse by the customers but when they asked to speak to my manager he came and said “what’s the problem?” They told him I refused to serve them and told them to leave. “Then why are you still here?” Were the next words out of his mouth and their jaws hit the floor. He said, “this man has been doing this for us for five years and is one of our best employees, if he told you to leave then I’m going to enforce that decision. Have a nice day.”
Good to know there are managers that trust the decisions of their employees, I worked at places where its a rule that management has to kiss the customer's ass when they are acting like the worst damn people on earth, because they are either easily intimidated by them or because "corporate says so".
Marco Pierre White, Gordon Ramsay’s mentor, was known for tossing out people that were rude to his staff or didn’t act right. That’s who inspired this scene.
I love Marco Pierre White. Gives praise where it's due and when he tears into an employee or a customer he does it with such a chilled demeanor. It's so calculated and calm instead of flying off the handle like Ramsey... The only man that could ever make Gordon cry
MPW didn’t allow any salt, pepper or any other condiments on his dining tables because he believed all his plates went out perfectly seasoned now that’s bad ass!!!
I saw a doco about him once. Threw out a table of 12 people because 1 person on the table complained to the waiter that their chicken was overcooked. When you're that good I suppose that kind of response is warranted lol
Happened to a friend of mine where I used to work. Guy at the table asked her if she liked the duck. When she said yes he pointed to his crotch and said, “come duck on this.” She was upset and when the chef heard about he came out of the kitchen, made the guy pay his bill, and leave.
Robert Taylor I know that in America, every server makes at least minimum wage regardless of tips, unless they're working for someone who's breaking the law (Federal minimum wage isn't a suggestion, it's federal law). Most servers (even the ones who work in very shitty restaurants) will still make well over minimum wage during any given shift. Also, I'd like to know the answer to Brett Hazelton's question too. Obviously no one can control what guests will do, but where the hell did you work where kitchen staff could commit sexual abuse and still be employed?
@Brett Hazelton It's actually quite common in most restaurants. Even more so in lower end such as Applebees and Chili's (I have friends that work there.)
At a place I worked at in the 90s, one of the waitresses (who was sweet but mistake-prone) was crying in this little alcove. The owner, who had been a champion hurling player, asked the busboy what happened - something similar to this scene. The owner went straight to the table and said, "you're going to apologize to her and then choose the way in which you leave my restaurant." The apology was made and the guy slunk out of there (the owner was not that guy people felt safe saying f**k off to). The rest of the table was told that if they behaved they could stay - they did and left a fat tip. It was awesome.
This kind of person is usually spineless. They play strong when they talk to people of lower status, but crawl as soon as they encounter someone with equal or higher authority.
it really is amazin and furthered the redemption and good heartedness of Adam. I watched the movie waiting for this scene and I'm so sad it wasn't in there
Michael Hunter same, working in service too. the true bosses and leaders are the one that wanna give great service but also wont accept their staff to be harassed. because they dont want this type of cliental anyways, money or no money.
Seeing where it falls in the movie (before the first supposed Michelin failure because Michel is still in the kitchen) I think it starts Adam's redemption arc too soon. If we see him start to be human like that it takes away from his character turn later on. Just spitballing, though, as I think the scene would've been nice to include simply to show he was capable of that kind of action.
This shouldn’t have been taken out of the movie because it is the truest thing that could and would happen and has happened and that is exactly how I picture Adam dealing with that in his restaurant
No, it isn't the truest thing that could/would happen. I've never seen this happen in all of my extensive years dining out anywhere, and I've eaten uptown, downtown, and around the world. The truest thing that could/would happen is...nothing.
It would've broken the story flow, as you can see Michel is still in the restaurant so story need to make him more cruel to the staff and more broken by heart so in the last he could adapt them as family
Just watched the movie, didn’t realize this scene wasn’t in it. It’s the whole reason it was on my watch list, it’s such a good scene that adds a missing dimension to that character. I am disappointed they took it out.
I worked at a restaurant and the people were very rude and demanding. The owner called all the staff and we cleared their table in one swoop. They had just waited 45 minutes for their food on a busy Saturday night with a full house and now they had nothing. It was poetry. They were completely embarrassed
@@dominicgallagher8930 you ever work in the busy restaurant? Cause you clearly don’t know how exhausted and overwhelming the cook and waitresses job when it’s busy
@@Cadolots silly comment I'm not having a go at chefs or waitresses. 45 min is a long wait. If people are working flat out then it is understaffed and the problem lies with management. Try not to jump to conclusions.
@@dominicgallagher8930 I worked in the food service for 10 years if I come across you and your rude or demanding and I'm given permission to handle things you will get your food after a 45 min wait then I will let you take one bite them come clear your table and never come back you will learn the definition of WE HAVE THE RIGHT TO REFUSE SERVICE STATEMENT stands true
I’ve worked in restaurants for nearly a decade and wealthy people tend to be more reserved and polite. The rudest people by far were the sunday church crowd.
I've noticed myself that most of our rude customers are on Sunday and bring it up with my coworkers every Sunday. Lol. I knew I wasn't the only one who thought this.
@@legionman2441 I dunno what it is, they have a superiority complex just because they came from church in their JC Penny suits and dresses. Meanwhile there was a couple that would come in every Sunday in a Maserati Quattroporte and they'd be wearing Rolexes and they'd be genuinely nice and chat with me about whatever.
This shows loyalty. Loyalty to the staff who put up with idiots who abuse staff and ruin other diners experiences. Marco used to do it on the regular. And any well respecting boss will stand up for their staff at any cost. That should never happen. I would rather kick a can down the street than take that dickheads money
EXACTLY! its a very human moment for the character, that shows that he doesnt only care about perfection in the kitchen, but also protection for his employees
David Appel fuck that. no one has the right to be abused ever. if anyone walks into your workplace and treats you like that, they'd not only be asked to leave, they will never do business there again. if you like making women cry then tell the boss of the restaurant to fuck himself then yeah I'd do the same thing
That brief smile at the end and then back to normal from her is .. perfection! To bad they cut the scene as it would have fit into the story I think. It matches to this point with his ego and feelings and it's not really he's caring for the employees as he expects perfection from his customers as well as employees. Fits well.
@MUFC Who in the hell is talking about Soccer other than you when this comment section is about a scene of a movie? This is the most ridiculously random comment I’ve ever seen in my whole life and my eyes and mouth are so wide open with disbelief. Dude if you wanna talk about soccer, do it somewhere else. Not here. This is not the place to talk about it.
Or maybe they deleted this scene, because in real life society wants to keep treating hardworking people like trash. Trying to make us think that there can never be people like Bradley Cooper’s character standing up for his employees. Which angers me. Of course there are people like this character who want what’s good for them
@MUFC only because half the world doesn’t have ac. Kicking a ball up and down a field for 3 hours, is their only hope of being able to fall asleep at night.
I am in hospitality and this scene shows exactly how the industry has to work together. Being the manager is the toughest as he has to keep the clients and the employees happy. He has to be tough on us but also appreciate our work at the end of shift .Then the waiters grabbing chunks of food from time to time from kitchen and at the end of shift the bartenders rewarding the cooks with a pint of beer. This industry is the most underpaid and overworked but it is the most fun place if you love your work and work together as a team. You make friends here and not colleagues
"This industry is the most underpaid and overworked..." Damn if it isn't true. Although the ironic thing is, that if every food service worker were to say "F--k it!" and quit, the majority of society would go crazy... simply due to the lack of people who can actually cook these days. I worked in fast food and I can't tell you how many repeat customers were parents who were using us to provide dinner multiple times a week. People go crazy when they can't have access to food. I remember one year after being shut down because of a hurricane going through we went in to clean up the store, and because people saw cars parked there, they assumed we were open... I've never been sworn at so much in my entire life as I was that day.
Hi I want to know more. I plan on opening my own restaurant. I like to know everything good and bad and how can I help my employees. I want to know so I can be successful.
It honestly probably came down to pacing. If it didn't fit anywhere in the movies pace, regardless of how good a scene, it gets cut. Really comes down to the director and their vision of the movie.
@@mitchelltriggs7223 I would’ve at least made it as an end credit scene, like how he became family to his staff and vice versa. Just a “he loves his staff this much” kind of thing
@@LaNguyenBTong Sure, here you go little child, James Cameron (ALiens, T2, Abyss) he started it all and T2 is still better given it was made it 92! Denis Villenueve (Arrival, Blade Runner, Dune) Spielberg (Jurassic Park - original effects NEVER bettered) Peter Jackson (Lord Of The Rings) Snyder (Snyder Cut, Watchmen) Christopher Nolan(Dark Knight - only comic movie EVER to win an Oscar) Do you need any more? lol bye bye
In my experience you're all trying to do your jobs well and there's mutual understanding and respect that one could not function without the other-at the least. Usually there's a sense of camaraderie between you since good or bad service-in the eyes the public-reflects equally on both.
+Tymon Piórowski The chef, who is typically the owner, does care about his staff and I'm sorry that you've worked in a restaurant where the owners didn't value your service but every place I've ever worked they would stand behind their staff so long as the staff wasn't rude to the customers. They would never have put up with treating one of their staff like this and more than once I saw the owner tell the customer to get the hell out.
Oh wow I did not think my reply would have merit an essay style reply but allow me to skip the fancy panzy words and go to straight to the point. A movie can perfectly be based in true facts, as someone who has worked in hospitality for so long and on mgment level the only true fact about this scene is the customer putting down the waitress. A true Chef would have never come out of the kitchen and ground that old fat gezzer. He would get fired in short to no time. Now let's get back to your latest statement about the Industry. "The chef, who is typically the owner, does care about his staff" And you are talking on personal experience or you based your facts after watching Burnt on Netflix without chill. Either way is irrelevant, I was making a personal opinion based on my vast personal experience in London. "I'm sorry that you've worked in a restaurant where the owners didn't value your service but every place I've ever worked they would stand behind their staff so long as the staff wasn't rude to the customers" Since Bradley Cooper is cooking in England your last sentence is far away from reality. In Uk, customer is King and this scene would have never happen in real life in the uk without the Chef getting sucked after shift.(Unless He's the owner) "You're ignoring one key fact. The chef and owner aren't British" According to wikipedia regarding the movie He's cooking in London and after have seen Sienna Miller (I would do Netflix with Her) I assumed they may be in London. "I'm honestly sorry that you have to work in a situation where the customers regularly abuse you and do so with impunity while your bosses smile serenely hoping that they don't have to get involved so they can go back to tonguing the customer's butthole. And then the customer leaves without giving you a tip" Goes without saying that I do not give a fook (Sorry just quoting Conor Mcgreggor) about your sorry ass, but true industry worker don't work based on tips, I was just stating the custom in England. Don't expect tips cuz ain't coming anytime soon. (Well in most places) "So are they "still far behind" or are they "ahead" because it looks like maybe you started writing something and changed your mind or did something else. I don't know, it's just weird. And who said I was American? You are aware there are other countries not to mention peoples that speak English aren't you?" Nice one, well I meant ahead...They def are far ahead of Uk. Nah I did not assumed if you were American or not. It's actually irrelevant to me. You do seem a bit naive regarding hospitality and little condescending with your reply. Yeah my native language is not English, but It's good enough. Ciao
+martinregular That wasn't an essay. It was just to point out your horrible mangling of the English language which made it hard to read. I'd also suggest, as you're not an English speaker, to avoid trying to use certain terms as they come off a little strangely. "Netflix without chill" is meaningless. You first make a truth claim that this is how things work in London. Full stop. Then you say that it's your opinion based on your "vast personal experience" in London. Then deny my own experience as being somehow less than yours. How does this work in your world or do you simply change your views as it suits you? And you're purposely ignoring the key part here, the chef is one of the owners. You keep bringing it up, like saying, "unless he's the owner" but in this case he is. I seriously pity you for the working conditions you've had to endure. Every place I've worked during my stint in the hospitaliy biz was marked by two things. The first is I was professional to a fault. I'd deliver service with a smile, worked the table and got a fat tip beause of it. I never went home with less than $100 in my pocket at the end of the night. My wages would go straight into the bank and I'd live off my tips opting to pay cash whenever possible. And secondly I never had anything but the full support of the owner. Sometimes he was the chef. Sometimes he was the host. Sometimes he was just a guy that would show up occasionally to take a look around, spend some time in the office, then leave. When he had guests that came in and he wanted them to get the best service, he'd put me on the table. More than once he'd slip me $50 as a thank you for all the happy customers I had who'd go to him or the manager and tell them I was amazing. So you know London? Good for you. I'm sure that's going to help you and go far in your professional career. I'm sure that when interviewing for a position elsewhere they won't have anything else to say to you once they know you've worked in London. And now I've wasted enough time on you. Respond if you want, I'm not going to bother reading it.
The is one of my favorite scenes I was watching the movie and looking forward to it and before I knew it. It was over and here I am. Lol WHY DID THEY DELETE IT😂
Fantastic scene. I grew up in a restaurant business and now I owned a couple of restaurants. Rude customers can be a pain and caused a unpleasantly time for my staffs. My rule is as soon as the guest use foul language. I told my staffs to say sorry and we can’t help you any further. 🦅🦅🇺🇸
I love this. In the 10+ years that I've been in the restaurant business, I don't take people's shit. My staff is trying their damnedest to make you happy, and if you're just going to put them down, take your "well I can go ANYWHERE ELSE" attitude and do so. My employees are still human and deserve to be treated as such
seriously, the whole "staring off and being silent" thing when someone ask you a question would make me rage a bit and probably repeat the question right in their face until i got an answer
I worked for these really cool Tunisian guys in NYC back in the day, and a similar thing happened. There was an obnoxious wall street type guy on a ten top who was being super abusive to the waitress. In NYC lots of people can be very demanding, but they were over the top, and she was similarly in tears. One of the owners, who was also the chef, walked out, pointed at the guy and said "You!" loud enough so that everyone in the place could hear him. "Stand up. You've all got exactly 60 seconds to leave this establishment or I'm calling the police to have you physically removed". It was a moment of glory and triumph for all of us who had absorbed so much abuse from customers over the years. It's only about 1% or less of owners who would actually defend their staff like this. Most just want the money and don't care if their staff suffers.
I've had a boss or two who have tossed covers out and let me tell you, that inspires some loyalty like nothing else. It's never the actual rich, it's more the acting rich that are scum to service staff.
When I was a teen serving in a hotel, some very rude Scandinavian bloke demanded I bring his breakfast "NOW". Despite my telling him that a full English breakfast takes time to cook (he'd placed the order literally 3 minutes earlier), he raised his voice to the point that chef came out to the restaurant. I explained and Scandinavian dude made his point very clear. Chef served him up a raw plate of English breakfast. The twats face was priceless!
Kederen The truth hurts. Hollywood has been covering up for Harvey for a very long time. Hollywood is very hypocrite when it comes to women’s rights and everything else in that matter.
Damn I only watched the movie because I saw this scene and while I was watching I was waiting for this scene and I even went back to see if I missed it sad😢
I worked for a few years as a bus boy at El Quenepo on Vieques, Puerto Rico. Fine dining at it's finest, and I was very privileged to see the owners back their staff in a situation similar to this. It was... /chefs kiss... so very beautiful to watch. I still remember it when I need to smile.
Had something kind of similar happen when I was managing a pizza joint when I was young. Probably 20. There was a 15 year old kid we had who answered phones and took orders. He was always super polite and really nice to people over the phone. One day he comes to me saying he had a woman on the phone who wanted to speak to a manager. When I picked up the phone she was screaming that he had hung up on her. I knew this kid would never do that to someone. I looked at him and said "she said you hung up on her." he shook his head, his eyes were huge like he was in trouble or something. I went back to the phone and told the lady that I there must have been some kind of technical mishap because I knew he would not have done something like that. She started demanding this and that. Free shit. I said no. She then hung up on me, ironic. He came to me afterwards and said it meant a lot to him that someone backed him up because he thought he was in trouble. It's super important to back your people up.
I imagine the reason this scene was cut because it doesn't fit with his character arc. He believed to get his 3rd star it was going to be all him, which is why during the first (mistaken) Michelin visit he was personally over seeing every dish being cooked. He also never took part in the family meals. 3 stars comes first, staff/friendship/relationships come second. It was only in the end that he came to realize the group is stronger than the self, to rely on others is not weakness, but strength. Thus why in the 2nd (for real) Michelin visit, he lets everyone do their own work, to do what they're good at. Now he trusts them, he understands how important the team is. And he also participates in the family meal. The scene in this clip goes against this arc.
Then they could save this clip for near the tail end of the movie, duh. It doesn't really conflict with the earlier acts anyways. This can easily stand alone near the ending. It is literally it's own, individual moment, after all.
Been working in restaurants most of the last 30 years. The last 10 as an owner. I rarely ever do it, but it’s a really good feeling to tell off a customer who has crossed the line and is being abusive to me or one of my team. The look of shock on their face when they realize I’m the owner and they went too far is priceless.
I remember back in first job this ghetto customer lady was being rude and threatening my co worker and so I told her off and cussed her out I was ready to defend my co workers at one point she threw her food at her while she was making a refund for her and I was like “ listen you peace of sh!t if you don’t calm TF down and let her do her job and give you your refund I will beat you down in the ground with those trays the more you threaten her “
@@tomasorione5819 You jackass, I just had to sit through the whole movie looking for this scene and it wasn't there. Now I have a bad movie in my system.
@@sweetbriarhuslin7371 dumb response. You're literally saying that someone can give him shit and he can't do anything. Last customer who mouthed off to me lost his teeth.
@@sweetbriarhuslin7371 You're an imbecile. So, people are totally justified in being a complete scumbag simply because 'life'? Lol. You sound like a real pleasure to be around.
I worked in fine restaurants throughout college. It paid for my degrees. I waited on celebrities, politicians, pro athletes, wealthy families, etc. Most of the wealthy people were polite and well-mannered. The worst and rudest people were those who were just starting to make money, trying to show off their new found money. Right after I graduated, I had about 1 month before I started my new career in financial services. My last few nights of waiting tables, one table of 4 people (2 couples) were sat in my station. As I was serving wine to the table next to them, one of the guys snapped his finger at me. I set the bottle of wine down and said, "excuse me for one moment". I walked over to the ogre who snapped his fingers at me; I slammed my palm down in the middle of the table and looked him right in the eyes and said, "...do you see a dog in here...?" He said, :What?" I repeated myself. Then I said, "were you raised in a barn?" Stunned looks on all 4 at the table. I said, "...we have millionaires coming in here every day and not once has anyone had the audacity to snap their fingers at me. What the hell makes you so important that you get to snap your fingers at me?" He said, "...oh, sorry, I was just going to ask for a wine suggestion....." I said, "I'm going to finish serving wine to these fine people next to you, since they were here first. Then I'll come back to help you." The table that I was serving wine to applauded and were laughing at the buffoonery next to them. My manager stopped me in the hall later and said, "Good for you. You don't need to take that from anyone." BTW, they left me a 25% tip even after I scolded them.
I honestly think some people with too little social experience have seen it in films and genuinely think it's a neutral act that isn't at all rude. Others, though, are just cunts.
Reminds me of all those horrible days while working in hospitality. Esp my co-workers who used to work in the front of house. Always used to come to me and cry being those kitchen doors. All I used to do is listen to them and clam them down. Even after all those crying, they used to go and with a smile and carry on doing their job.
Worked in hospitality for over 5 years and believe me, the people that are the rudest are always the poor ones that jumped on the high horse just because they are staying in a 5 star. Clouds their minds, and they think they are bigger than you.
I imagine a restaurant is like someone's home. With that in mind, imagine having someone come into *YOUR* home, be rude to you and then demand you feed them. Gods, it wasn't even a demand here. It was so much worse. It was a detached expectation.
Ill never forget when i worked for a chef in a busy kitchen, and one of the customers took inappropriate photos of one of our waitresses, my boss just allowed it and said "hes a loyal customer, we cant lose his service". He chose a pervert over the protection of our waitress. Horrible.
I was in food service for 6.5 years. I've been called every name in the book by nasty customers. Never once had a manager that stood up for the employees. It was always my fault and the customer got their meals comp'd or got free gift cards.
Marcus warring is a protégés of Gordon Ramsay and Gordon Ramsay worked under Marco Pierre White. Marco made it a point to kick out bad customers and to instruct them to tell their friends. Good. As hard as restaurant people work they should not have to put up with anybody's shit.
I just watched this movie and the whole time i was thinking of this scene, i watched all the way through the credits because i thought "maybe its an after credit scene" but here i come to find out that it has been deleted. I have no clue why, this is a pearl of a movie scene.
