Difficult conversations - extract. Full preview www.skillbooste... 250+ video resources for training.
If you manage people or work in Human Resources, chances are that from time to time you’ll find yourself having to have some very difficult conversations.
It could be addressing someone’s behaviour or work performance, breaking the news about redundancies, turning someone down for promotion or trying to get a long-term absentee back to work. Whatever the reason, you certainly won’t be looking forward to it. You’ll probably try and put it off for as long as you can, and when it does happen, you’ll want to get it over and done with as quickly as possible.
We tend to forget that difficult conversations are actually valuable opportunities - and that we need to make the most of them. Being able to approach them constructively is a crucial tool for managers - a positive outcome can mean the difference between an employee becoming engaged and productive, or getting increasingly dissatisfied, going absent or even making a grievance claim.
Skill Boosters’ new training uses powerful original drama and expert insight to look how we can approach difficult conversations in a new light and turn that tough talk into a positive dialogue that achieves the outcome we want.
In particular, the training will focus on:
• Why conversations go wrong: The most common mistakes we make when having a difficult conversation, and how to avoid them
• Planning ahead: What we can do to prepare in advance
• Effective communication skills: Getting the message across and knowing when to listen
• Dealing with angry people: How to stay calm and defuse the situation
• Getting to the bottom of the problem: Knowing when and how to dig a little deeper
• Negotiating and agreeing a way forward: What happens next
28 окт 2024
