Thank you for you order with Caster Concepts.
In this video we talk about what the process looks like after your order has been received by us. We thought it would be nice to help you understand the process of providing you with your order.
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www.casterconcepts.com/contac...
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Order received: The video begins with Jewel from Caster Concepts thanking the customer for their order (0:00).
Customer service review: Once a purchase order is received, it goes to the customer service department (0:15). They review the quote against the purchase order and enter it into the system (0:17).
Standard or custom order: If the order is for a standard part or an existing special, it is processed and sent to production immediately (0:20). Production can then start working on the order right away (0:23). Purchasing also gets notified to start buying the necessary parts (0:24).
Custom order process: If the order is for a custom caster that has not been made before, it goes to the engineering department (0:26). The engineering and design team will work on the design and typically turn it around to production within 24 hours (0:28).
Production process: Once the order is in production, it goes through the following steps: machining, pouring, assembly, and shipping (0:33).
Conclusion: Jewel thanks the customer for watching and reiterates the process for what happens after an order is received (0:58).
16 июл 2024
