Business 101: Phone Answering Service
When I first started I answered the phone to customers. This was a very bad idea for many reasons.
They distract you from what you were doing.
They take up your time.
They often call to moan.
There is seldom an immediate solution.
Customers loves "Chinese whispers", claiming you said or promised something.
I quickly realised that answering the phone to customers was untenable.
There are many professional answering services where a company of professionals pretend to be you and answer your phone for you. They take a message and send that message to your inbox.
This was revolutionary and was worth every single penny.
Immediately get a professional answering service. It is an absolute must.
Do not let your office staff answer the phone, they will be distracted and will be personally affected by the rudeness of customers.
Let the professionals handle all the calls, get all the enquiries via email and solve them one by one in writing.
I can't iterate enough how vital this service is.
27 дек 2023
