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Business automation is the use of technology to automate processes and functions within an organization. Also known as business process automation, business automation can deliver massive productivity gains by helping a business transform traditionally manual processes into automations across the entire organization.
An automated business process takes a multi-step, multi-system or cross-departmental process and gives the task to software to simplify and manage.
There are countless processes that are capable of automation to support the specific goals of an organization. For example, sales orders, customer relationships, vendor management or employee onboarding are traditionally manual processes suitable for automation.
Benefits of business process automation
Manually running repetitious tasks greatly disadvantages an organization. Manual tasks leave room for human error, time-sensitive processes are susceptible to delays and employees are often forced to juggle multiple applications and communication channels in order to carry out everyday duties.
However, business process automation eliminates these issues.
Automated and streamlined business processes are standardized, ensuring complete accuracy and consistency. All employees inside an organization are granted a more efficient and enjoyable experience as they are freed from tedious, time-sensitive and resource-intensive duties, allowing them to focus on higher value work.
On a wider scale, business process automation is a major step in an organization’s digital transformation. Implementing a strategic approach to business process automation allows organizations to operate with agility, adapt to new requirements and introduce new processes faster and more successfully.
1. Identify your processes
Identifying the bottlenecks and potential improvements in how your business runs is the foundation for automation opportunities. Considering what tasks are repetitive, frustrating for employees, time-consuming, time sensitive or involve many elements of your business is a good place to start.
Process Mining
The process identification step could require a massive amount of manual work considering the amount of process data that needs to be reviewed. This is where process mining software can help.
Process mining software is a tool that quickly and easily analyzes all of your process data and then identifies bottlenecks and opportunities for automation. It can help identify so-called “happy paths” across supply chain, customer service, procure-to-pay or order-to-cash processes.
With process mining, detailed data is captured and translated, allowing you to fully understand your processes and their dependencies. This allows you to find patterns, anomalies and opportunities for improvement-transparently revealing the landscape of your business operations.
2. Identify your goals
It’s crucial that you determine the goals that you hope to achieve through your business automation implementation. Identifying your specific goals will allow you to assess your processes with clarity, measure success and analyze further improvements.
Examples of business process automation
Here are three examples of core functions that can be improved with business process automation.
Customer experience
Manual, customer-facing processes hamper an organization’s ability to provide their customers with the best experience possible. Automated processes, such as an automated response sent to a customer inquiry or automatically directing support tickets to its relevant department, will ensure customers’ needs are handled as efficiently and quickly as possible.
Inventory management
Automated business processes involved with inventory management allow an organization’s operations to be more resilient and less vulnerable to disruption. Examples of inventory related processes to automate include supplier and distributor communication, inventory monitoring and order placements.
Sales processes
Speed is a crucial factor in securing a successful sale. The ability to quickly follow up on a lead is important, and business process automation can be utilized to improve the chance of a sale by automatically classifying leads, following up on initial contacts and reaching out to a prospect within a set amount of time.
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13 окт 2023
