Thank you for your video! I’ve been having the same issue with my cue or screen, and have watched several videos on this, but still wasn’t solving the issue. Your solution with the seat worked right away, and I’m amazed at how you came to find this out, nevertheless, I’m thankful. 😊😊
Thanks for Posting this ....1) it save from going to the dealer and probably paying for something I don't need...2) Just as you instructed I followed and my Cue is back to normal.....Thanks again for sharing this...
This happened to me on my 2013 XTS, steering controls dark, center console controls dark, CUE screen dark (except reverse video fine). Moving the seat didn't work, but after I replaced my seven year old battery all functionality was restored following a few reprogramming steps. Total bill $150.
Didn't work on mine but I took the battery cables off then put them back on, tightened them and boom! Everything worked again so guess it just needed to be reset
@cassiestcyr2435 just take the positive battery cable under the hood all the way off then put it back on and tighten it down and it should reset the system
i have a 2014 ats and it’s completely out…. i tried the unplugging battery and even “rebooting”. buttons work, just not the screen, bluetooth & back up camera. SOS 🆘
My XTS just went out for what seems like good, didn't work for me but a lot of people found that just unhooking the negative cable for 2min then hooking it back fixed it for them
@Arlene Janelle that sucks, I just took mine in to Cadillac last week, both the screen and HMI needed to be replaced, which without warranty ran me about $2400, I read afterwards you can get it online replace the HMI somewhat easily with walkthru vids but you would need to get it programmed for your car, but since I'm not handy I had to bite the bullet
If u haven't gotten it fixed yet, I had this happen too and all I had to do was detach the 2 battery cables, take them all the way off the little poles, then just put them right back on, tighten everything up and everything came right back on when I started the car up
It didn't work for me im going to get it replaced under aftermarket warranty. However this time im going with a tesla style replacement because i hate onstar and cue system sucks. Then i have my privacy back and no Cue.
Ok if you got your SRX jump started and the QUE CONSOLE WENT blank/black. No worries there is nothing wrong. Only a surge. Touch the screen everything’s working A/C, only the radio, and backup camera aren’t coming on, and there’s no light. Simple fix. Disconnect the negative battery terminal for one minute. Then reconnect turn on the engine the screen will light up. You should not have any other problems with the QR screen. Note: This vehicle is really not designed to jump, on use a DIE HARD JUMP STARTER KIT. But that’s it!
Cadillac has a short it’s not a fix, the hmi needs to be replaced , order a used 1 or refurbished then get it program to your vin number, this problem becomes worse to the point you will have nothing just black screen