How to fix a Cadillac Cue Screen. Step by Step 

I cannot say thank you enough. It went smoother than I expected, but make sure you have a T15 bit and good lighting to go along with what Jason mentions. Keep your screws and parts organized to make the process easier. I purchased a plastic kit from Amazon, but the ones that come with the new screen are all you need. The amount of thank you comments speak for themselves. This fixed our failing screen which also produced a random annoying beep in the drivers door. Seriously... Thank you for the knowledge, the video and supplying it at a reasonable cost. I would have paid 3 times the price because it works.

6 years later and I needed this video, sir thank you. No broken pieces no extra pieces no scratches it's all good 👍🏼

Got a quote from the dealer $1900! The simple kit from eBay $40 and 1.5 hrs to install and watching this video. Saved $1850 but then spent it on Christmas gifts

All I can say is thank you very much!! I just got my new screen and replaced it in my wifes 2014 cadillac srx. It took me an hour and a half. Her old screen went out completely and it was devastating on the cost we thought it would be to get it fixed. I come across your RU-vid video and showed my wife and we instantly ordered from your website. And we are very pleased and appreciative of how much money you saved us and having the instructral video to follow along with. Thank you again. On a scale from 1 to 10 I give you a 12!

This guy is a life saver! After my mom's screen became completely unresponsive, the dealership wanted to charge her $1,900 for an entirely new unit. I'm so glad this video surfaced before I sent it to the shop for her. After a couple of hours of my time and a new screen from Jason's website, her Cue system is working as it should again.

Thanks for the video, it just kinda upset me that I bought such an expensive vehicle, and craps already going out on it 😊

Wow thank you so much for this video. I almost bought the entire head unit.Thank God for people like you.

I purchased one of the new touchscreens from you, got it on Friday and installed it today. My husband thought I was crazy, but when I told him how much it would cost to take it in, he understood. After struggling with the cords plugged in, it was not a bad process. You've made it a great step by step guide to get it done. I'm finished and it works like new! Thank you.

Hey Jason, thank you for the awesome video. My screen in my '15 Escalade has been getting steadily worse for years and has gotten so bad that I didn't even want to drive it anymore. Found your video and ordered the new screen. Couldn't have installed it myself without it. Perfect step by step instructions! Took a long drive today and everything works perfectly. Thanks again!

Man your a life saver I was actually going to buy another head unit not knowing I can just buy another screen...thanks a lot!!

Jason, Thanks so much for this video! It truly is the most comprehensive one out there. I ordered the replacement touch screen from you on your website on Saturday and it arrived Monday by noon! In just under two hours, I replaced it in my 2014 SRX. You saved me a lot of $$$. For those with the SRX, here are some instructions on getting the CUE unit out. Then you can follow Jason's great video on how to replace the screen once the CUE is out of the SRX: First remove the two trim pieces covered in leather-like material that travel along each side of the center console. Insert trim tool at the gap right above the emergency flasher switch, below the start button. They snap in and out. You cannot fully remove them; they are attached with a bolt mid-console on the back end. You can just swing them to the side. Once those are out of the way, you can remove the small piece of trim around the small compartment at the bottom of the CUE. The outside trim around the small compartment door pops out at the top and then you pull up to remove it. Once that is out of the way, remove the 2 bolts (7 mm) directly behind where the small trim was and the large piece of trim with the vents pops straight out of place. You can use a trim tool at the top to pry out. You now have full access to the CUE. Remove the 4 bolts (7mm) and the whole thing will come out. The electrical connectors in the back of the unit are a bit of a pain. Careful not to break them

I just want to thank you for putting this video up. It saved me about $1500 and was surprised at how well it went. The only problems I had was with the blue cores and the touchscreen ribbon install.

The Cue Screen on my wife’s 2015 Cadillac SRX was completely unresponsive, the dealership wanted to charge her $2,500 plus tax for an entirely new unit. I did a little research on RU-vid and saw Jayson A’s video on how to replace the screen, and he had the screen in stock. This video was so helpful it only took under two hours to do the job. Thanks Jayson you made my life easy!!! Plus my wife is so happy not having paying big bucks to get it fixed.

Excellent video. Replaced mine successfully. A couple of comments though: 1) I really wish you would have shown how tough it is to pull that first trim off. Felt like I was going to break it. 2) The little tabs that you have to move to get the secret compartment box off was a little blurry. I really didn't know what you were referring to. 3) A little better picture of the clip that holds the ribbon in. I actually missed the 1.5 seconds that it was on the screen. lol. 4) Screws: When the screws are taken out, it would have helped to put them in their own piles in the order they were removed. They are different. Some are machine threads. Some are like wood screws. 5) IMPORTANT: Touchscreens are very sensitive to pressure around the edges. I only snugged mine up to get rid of any slack - not tight. It works great. Better than it ever did. While searching for videos I saw a lot of people complaining about the touchscreen not working all that great. This is probably why.

Thanks for taking the time to post this video. My CTS has the same problem and will I be doing this as well.

Thank you!! Cadillac wanted $1450 to replace the screen. Paid $42 on Amazon including the plastic tools and once it arrived and 2 hours later I had a working screen!! Saved just over $1400.Nice!!! Once the screen is replaced you will need to go to settings and calibrate the screen. Thanks for the video!!

This video was so helpful. We saved hundreds of dollars! It is not hard at all to complete the switch. Just make sure you keep the screws separate! So glad we stumbled on this video! We bought the screen from you guys and it worked perfectly! Thanks so much!

Jason did an fantastic job explaining the entire process of removing a touch screen with no functionality and inserting a new one that fixed the issue I was having with my 2013 Cadillac SRX. The video is for an escalade but very similar once the head unit is removed. I used another video to remove from SRX. He provides a link to purchase a new touch screen at an affordable price and it comes with tools that do not scratch the interior of the vehicle. Once I installed the new screen all functionality returned and vehicle is running like new. I had a few questions and Jason was prompt with support and everything worked perfectly. Saved money big time by not going to any of the dealerships I called. "Boom and you done!" Thanks so much Jason, you did a wonderful job.

Thanks, excellent walk through of the screen replacement process. Looking forward to using this when the screen comes in for my 2013 ATS.

Just received my new screen in the mail and replaced it in about an hour and a half. Awesome awesome awesome!!! It was very frustrating to my wife and I when the screen started going out. This was huge!! I saw your video, went to the link and ordered the parts. It was as easy as you make it look. I have a 2014 CTS but every step was essentially the same. Thank you again!!!

Thanks Jason, fired right up. Touch screen working again on my 2013 srx.

Used this video (well my dad did) to replace the touchscreen in my SRX. The trim was different, but everything else worked like a charm. Saved me about 2k since I was out of warranty. Thanks so much!

This is just what you need if you have a CUE that is not responding. I agonized months trying to justify paying the dealer too much $. I order the replacement screen on Tuesday eve and received it promptly on Friday. The video was very helpful particularly once the unit is out of the dash. Happily there was much was much less involved in getting the unit out of my SRX dash that the Escalade on the video. Thanks so much for the video and deal on the replacement screen. Based on the estimates I was seeing online, this saved me at least $1000. THANK YOU. PS Notice the film off the inside of the new screen that needs to be removed before installation.

Thanks for the source of supply and the how to video! Saved me a ton of money.

I bought this unit from Jason for my 2013 Cadillac ATS and it worked perfectly. Everything was very straight forward and I was very surprised that everything went smoothly. I had many email communications with Jason and he always answered within 24 hours - very nice guy! I do NOT regret doing this project myself at all. Here are some tips 1) Know when to use force and when to be gentle. 2) if your car is older, then the clips and plastics might be very hard and easily break. Be careful not to break any clips or connectors. 3) keep screws separated and labeled to make it easier when putting everything back together. 4) when applying force to any of the panels, dont put all the pressure on one spot as it may break the clips. I recommend spreading the force evenly and wiggling it loose. 5) When changing the screen, don't untuck the tiny ribbon cable until AFTER the screen is screwed into place. 6) Have the right screw drivers for the 3 different types of screws you will be dealing with. 7) dont take the front screen plastic off until everything is fully installed back into your car to avoid any scratches. 8) as you play around to make everything fit back, be careful not to put to much pressure on the screen portion of the unit as it might break the actual screen or the new cover. 9) when changing screens, I highly recommend using surgical gloves to avoid getting smudges on the inside of the screen. This can be bad for many reasons including overheating from the grease. 10) when placing the unit back into your car, be sure to use something soft like a Tshirt under the unit to avoid damaging it. 11) the secret compartment will always keep opening as you play around with it. Be prepared to not damaged it. 12) Depending on the model of Cadillac you have, you might have to be in drive before some of the sections will come off. For my ATS for example, I had to be in drive before I could take out the cup holders.

This video saved me a ton of cash. Thank you Jason! If your Cue display is frozen like mine was chances are it is the touch screen. I followed Jason's instructions step by step and it worked like a champ!

Wow, thank you very much for the step by step process...saved me a bunch of money replacing my screen for my ATS.

Thanks man. Your clear steps enabled me to perform the repair myself and saved like $1450.

Replacing screen was fix for spider webbing of 2014 CTS CUE screen. Thanks for the info!

Thanks for your help in getting the cue screen to me and your help . The screen fixed problem working like new. Quality parts and service from you.

Thank you so much for having this screen to buy and the video! My screen in my 2015 escalade starting being non-responsive, and the dealership said $1,500 to replace the unit, which is crazy!!! I searched for a replacement screen for cheap but still reliable, and I’ve had it for a few months, and it looks and works perfectly. This video helped with all the steps taking it apart and only took about an hour to complete. Thank you so much for saving me so much money I really appreciate it!

Thank you for this instructional video. This and a few other videos on You Tube helped me replace my CUE on my 2015 Escalade. Works like a champ now.

Thanks for this video it worked just like u said I appreciate this saved me a tone of money thanks again

Awesome video. It took me a little over two hours. The most difficult part was removing the cup holder which on my ATS I had to do first. Thanks. You saved me $1350.

I saved $1000 doing this myself, but it wasn't easy. The hardest part was connecting the ribbon. This video is not clear, but there is another video that is, search for it. I thank this guy for giving me the confidence to fix it myself. My CTS is as good as new. Love my Cadillac, hate GM for not standing behind their product.

Thank you for the video. Deconstruction on a a srx is a little different, just had to look how it was installed after that your video was great, Had a slight problem with the ribbon wire but that was my fault. Other than that great fast service and the screen is working great! AAA+++

Great Video! Was able to replace touchscreen in about 2 hours. Thank You!

Thank you man..it’s a great video and helps me alot.....👏👏👏👏👏👏👏👏

I was really hesitant to attempt removing the CUE system and then replacing the touch screen until after watching this video. While my wife has an XTS you explained the process very well and gave me the confidence to jump in and do it. I just couldn't bring myself to paying for the dealer's repair cost on this.

Thank you Jason! The new screen works perfectly. Getting the side moldings off (the one with the Start button and the other side) was the hardest part. Took a lot to get them off. But once I did the rest was straight forward. Thanks again. This saved me $1800! The dealer was going to charge $2000 to fix it.

thanks a million! video was helpful, with simple step by step instruction. screen was changed out and now works as it should. again, thanks for providing this video. two thumbs up ....!!!!!!

Very thankful for your video and Business! You Saved us a lot of money and in no time at all our screen is operational again! My wife and I will recommend this to anyone who is having trouble with their cadillac cue!!! Can't thankyou enough the fast shipping and professionalism is what all businesses should strive for!!!

OMG!! Dude you saved me! I just got my new screen and I will be following these steps asap! Dealer wanted $1400...not happening! Thanks for this video!

Thank you so much for taking the time to post this very instructional video. I'm building up the nerve to try this on my '15 CTS. I'm pretty handy and am not intimidated by the screen replacement but more so by the removal of the trim! I was just laughing with my wife that wife my luck I'd end up with a wasted weekend with my Cadi in pieces or the display would work but I would have broken off the tabs on the trim! LOL.

Hey thanks for the intel. I just completed this process in a little over an hour. It’s working great so far!!!!

I was having the same problem with my screen the dealer was saying I needed a whole new que system thanks to you I ordered a screen and replaced it. It works great now thank you for your video ... 😃

I’m beyond happy with this video!!!! It is by far the best iv seen on RU-vid!!!!👍🏻👍🏻👍🏻👍🏻And the biggest thing is my wife is not nagging me about fixing her screen on her 15’ ATS😎 thank you again this was a life saver and money saver for me I can’t tell you how happy and thankful I am!!!

I did it!, Thank you!, couldn't have replaced the screen without your video. So I just tested in the car before mounting. I reconnected my phone and tested playing music from my phone, Sirius etc. All worked well. Then I took the radio back out to finish putting on the side mounts, and the music from my phone continues to play in the car, 6 songs and counting. Not sure how that is happening. Anyhow, thanks for the help!

Dude - AWESOME video! I did it! I changed the screen in my '13 ATS and it works perfectly! Totally thanks to your fantastic video, I would have NEVER figured that out! For $99 and a little less than 2hrs. You are a Knight! A Gladiator! No - you are THE MAN! The part that gave me the most trouble was getting the little storage box off the back, and then where you show the little tab on the ribbon at 10'21", I thought you meant the white part of the clip, I didnt see the black hinging part at first. So I broke a tiny bit of the white clip off but I just put a small dab of model glue on the corner to hold the black part closed. Once again - THANK YOU so much for taking the time to make this video and post it!

Thanks for the video. I ordered the replacement screen from your website linked above and replaced the screen over the weekend. I have a 2014 XTS so getting the CUE unit out was different, but once removed your video was very helpful to swap out the screen. ***One thing to note*** There is a protective film on BOTH sides of the new screen. You will need to remove the protective film from the inner side of the screen before installing. I did not notice this prior to putting everything back together. Once I removed the protective film on the outer side of the screen I noticed a few air bubbles and imperfections. That is when I realized there was a film on the other side of the screen. I had to remove the CUE and screen again to remove this film. Once that was removed it looked great! Thanks again. Saved almost $1200 vs going through the dealer.

fella????? that was amazing.. i DID NOT want to spend 1000+ at cadillac. SO i DID IT MYSELF.. thanks you to your help i had no issues.. thanks so much.. it was great help...... and it WORKS NOW>.. :)

Jason congrats to your first overseas delivery and your amazingly helpful video. Screen in wife‘s SRX works great now! Now that I know how to DIY them, they can come one per year :-)

I looking to get a 2014 xts this weekend glad I seen this video i know what to do if mines act up when I get it thanks

Thank you Jason, I received my touch screen in great condition, install was easy, and thank you so much for saving me time and money. It was definitely worth every penny.

Jason Hello from the Held’s. Installed the screen today. Took about 3 hours Could not have completed the job without your video. Being able to play and replay and then play backwards on the Cue module area, with all those dang screws we would have had two left over without you providing each detail. We appreciate you and cross our fingers we wont have to do this again in our 2014 SRX.

thanks for the clip, it was very helpful! at minute 9:46, no black screw needs to be unscrewed. correct is the nickel-plated screw that keeps the plastic locked on the metal. this screw also has a counterpart on the opposite side.

I have same problem with the cadillac ats 2013 I will follow yours steps thank you so much 👍👍👍👍👍👍

Thank you very much! I have a 2015 Escalade and would not have been able to do this without your video! Cheers!

Thanks Jason, for the video and parts. Worked great, easy to follow

HUGE thanks, Jason! Super fast shipping (ordered Thursday and received Saturday). In less than 2 hours, I had the screen in my ATS replaced and fully functional once again. Kudos to you my friend!

Ok so everything worked!! Amazing!!! There’s one thing in the video that was not clear but I hope to help someone out like me. The ribbon is so important. There is a black latch, if you do not flip that up and remove the ribbon you can damage the unit. But even more important is that you insert the new ribbon with the clasp up and then close the clasp on the ribbon. You cannot be more than 1 mm apart or your screen will not respond.

Thanks Jason, saved me 3k. Screen replacement 25.00. New screen works perfect! 2016 Escalade ESV

This is how you make an instructional video. Thanks a ton. I just replaced my 2013 SRX screen no problem

Hey thanks for sharing great instructions you saved me a ton of money and everything worked exactly as you described it. Took me about three hours to get this done and I’m not very mechanically inclined I don’t do too much mechanical stuff. This does require some good fine motor skills which I don’t have much of ha ha. Thanks again appreciate your time making this video

Excellent instructions. He is spot on and the video quality is pleasantly well done. Thanks.

Well we have the srx ‘13 with the exact issue. Started with half the screen now just gone. I was told 2500 from one and a buddy of mine said 500. This looks easy to all of you but this went from 10 screws to 50 pretty quick. Lol if I do this I may end up in a bigger problem then when I started because that’s just me. Is sure looks like you did this a few times. Thanks for the info.

I DID IT! The reversing steps was a little tricky for me but I got it. Thanks Geaux Tigers

Mine just went bad 2016 Cadillac ATS why there is no recall for those screens it’s a manufacture issue?????

Jason, thank you for a great video! I followed it and made the job so much easier. Thank you again, i may have not attempted doing this without the video.

Thanks for the video. You saved us a lot of money to be able to DIY. Much appreciated

Got my screen quickly and my wife’s CTS CUE System is working again. Happy customer!

Thanks so much, my 2014 SRX CUE is working like new. You help me save a thousand bucks :-)

Just ordered a screen for my ATS. Thanks!

That was great iv done it all by my self ,,,,,👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽

Big Like, I just changed my screen on 2014 Cadillac XTS. Very very very very helpful video. I appreciate your video. the only difference is how to open the whole unit from the dash which in XTS is very hard. anyway, thank you.

Good cars..it’s just the sun making them look bad!!😢😪 I knew it was worth waiting 2 years for all this videos

Man your video was on point, thanks for the upload

Thank you! Really helpful and clear. And I know nothing about cars. Worked great.

Nice music! Good video. Thanks.

Thanks. Your video really helped out.

Solid video, glad it's out here. I have a feeling my 2015 SRX will be due for this repair in the not so distant future.

I second all the thanks given for this video. I managed to get my digitizer replaced on 2013 Cadillac cue within an hour. I initially used the screen's failure as an excuse to buy one of those Tesla 10 inch Android units. As a warning to anyone contemplating the same thing, do not buy from AliExpress or any other Chinese sellers. They claim to sell 2gb RAM versions but they always lie and send units with half the specs and change the build.prop file to show full specs until you run AnTuTu benchmarks to learn the truth. Stick to Phoenix or one of the other US sellers instead. anyways, this video was great. fixed my screen for less than 50 bucks.👍

Thanks for your Video! I used it along with a few others to get the job done and save a pile of $$!!

GOOD JOB, much help Thanks

Thanks SO Much Jason! It was a bit more complicated on my XTS than the Escalade but, the screen works beautifully now.

Good Job on the tutorial..saved us $2K!

Thanks bro your step by step was on point just did my last Saturday was not hard just a handful of work crazy things is I had a 2013 xts the first yr it cam out no problem now I have the 2016 caddy truck in the screen messing up smh

AMIGO!!! MUCHAS GRACIAS☆☆☆☆☆ Tu video es super 👍 Te agradezco mucho Gracias a tu video remplace mi pantalla (screen) en sólo 45 minutos Hoy es 12/23/18 Y este es mi mejor regalo de navidad (mi CUE SYSTEM funciona otra vez) ☆◇◇◇ FELIZ NAVIDAD ◇◇◇☆

Awesome video fantastic detail keep them coming thumbs up

Thanks for the video! I used it to replace my screen in 2015 Escalade ESV.

I'm looking at a 2013 Escalade Esv and my concern was the Cue and I found this so if I purchase the Cadillac at least I'll have this knowledge if it fails. Thank you

Great video Thanks Man!

I changed the screen out it works now thank God. But one thing is it don't sense when my hand moves in front of it

Very helpful video !!!

Thank you very much it helped!!!

Great video worked perfect thanks brother!!

Funny I figured this would be tough. Had the console out and ready to replace the screen in 15 min. Thanks for the how too!

Saying your the man is an understatement... followed what you said (so simple if your paying attention)... found a screen for cheap and saved $1,150 over dealer repair... wife’s ‘13 SRX is back to normal💪🏽

I'm having doubts of this working for reasons but, it's definitely cheaper than changing the whole thing, I'll try it

Had to suffer through the music but was well worth it. Thanks for sharing.