CALL CENTER Interview Questions & ANSWERS! (How to PASS a Call Centre Job Interview!) 

DOWNLOAD THE ANSWERS >>> passmyinterview.com/call-center-interview/ Watch this video next... ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-wexzvClUcUk.html

I work in a call center. What Richard says is a must! No experience when I started. By far the most difficult job I’ve had yet. Yet is is the most rewarding. I work with veterans so empathy is a must! Speed, accuracy and professionalism is key. Especially since you don’t know what kind of a call you will have each and every time

I got the job today! Had an interview at 930am. Got a call back at 1225pm with a job offer. Following these techniques and answers. I am so excited and grateful. Thank you Richard.

This video is still valid in 2024. Tested, approved and trusted. I watched the video before my interview, my interviewer was very impressed with my responses and I got a call back 2hours later.

I’m so scared, I’ve never worked in a call center job and I got this interview tomorrow, it’s not in my field but I really need that job for some financial support. Wish me luck

A brilliant gentleman helping countless people. God bless you with health, happiness, ongoing success and very long life where you continue to help more and more folks

Hi Mr. Richard McMunn. I would like to thank you very much, because I had been watching your videos for the past week before going for my interview. After many years being a freelance caregiver, and with no related experience to the job i am applying now, your videos had greatly taught me how to go through the process confidently! I passed 2 interviews already, and hopefully will get the job by the end of this month. Wish me luck and again, thank you so much!

I just came out of an interview, I have long experience in different areas no previous experience whatsoever as a call center. However, I did great😊. Key question asked where "What do you know about customer service/call center", "Give a real life example of resolving a customer problem" and of course they started by "Tell us about yourself and past experience". My advise to everyone is to ensure presenting "Excellent Communication Skills and Problem Solving Skills and Time Mgt" as they are the most important skills for such job, in the same order above. Give as many evidences that you posses these 3 skills and make them learn that as a person "interacting with/ and helping people" is your thing. It is for me and honestly it's all of my experience for the job 😅 lol. Good luck to everyone and Much thanks to Richard for always excellent useful content videos.

Thank you Richard,I went through to the top of my second interview,and....got the Job. Thank you thank you! still studying for my degree but still nailed it!!!😇Glory to God I found you.

I have 11 years experience with the company where I currently work. I saw a posting for remote virtual finance service specialist. This delves amongst banking and call center. I used this as an outline to sort my thoughts and 6 questions I nailed. The last 4 were a little rough because one pertain to importance of inclusivity and diversity. I answered it well but since its been a long time I've had that as an interview question I faltered in the beginning yet I finished strong by saying its easier for me to give a real life past experience that supports my answer. The last three delve around the capabilities of working with multiple technologies at one time, working through the process of learning a program, and lastly what concerns do you see that would cause a road block working in a virtual remote setting. That was a trick question, which I asked for a min to ruminate before answering. I answered all albeit the last four not as refined as I wanted it to be. My advice, make sure that not only use this as a guide to sell yourself but also make sure you don't rely on one video or one source of example sets of questions. Also even prior to wanting to apply for something different, every other day I do mock interviews in my head. Memorizing skill sets, metrics and results achieved, strong examples that define a succesful past incidents. These mock interviews id practice every other day helped me pull answers that I was not prepared for due to muscle memory. I had loads of answers I was able to choose from to get through those 4 last questions with ease, yet not so refined. I was offered the next day and I accepted.

Somehow I found you on this platform, after years of my last interview I had. I applied for a bilingual CSR position. I wrote down all the questions I believed would be asked. Well, after about 12 hours hearing your videos, approaching my interview I felt confident I’d do well. I seemed prepared. Came to find out during my interview only 1 question was asked, was after they played a recorded call and I was asked feedback on the call. I took notes of irate question and answer you shared added to my feedback on call that was played. At the end I had a successful outcome. Thank you for every video you share. Keep it up. Blessings

thank you, i live in a country dominated by the French language and as someone who doesn't speak French i find hard to find a job, tomorrow i have a job interview in an English call center, my first job interview ever , i am nervous , but this video helped me a lot

Every video has something to learn from no matter what job position it is for. Thank you Richard.

Hey Richard, just to let you know that I have secured a job in a call centre in the insurance industry. Although I have lots of experience within the call centre environment, I found your videos invaluable, especially the one about closing statements, which is something I always struggle with. Keep up the great work and have a good weekend!

Thank you again. I got the job 6 months ago from watching your last video on this particular topic. I’ve been so happy since.

As someone preparing for a call center interview, this seems straightforward for native English speakers, but personally, I felt like a beginner in English, especially considering I had much more work to do. Thanks for the helpful insights!

Excellent work!! Only little thing I'd change.. @3:51 - never say, "This is how I would deal with customers". Saying "deal with customers" makes it sound like they're a pest. Say, "take care of the customers". 😊 But I guess, if the interviewer said it first, nevermind haha!!

Thank you Mr Richard, you help me pass my interview, and now I'm preparing for the training ❤

This brilliant gentleman helped saved many lives and changed lives of people. If i was capable i would give him the Noble Prize!

Hi Richard. I have worked in call Centers in multiple industries. From my experience I can tell you I’ve never sat along side or met a call center Co-worker who 1. Dresses professionally 2. Who can answer interview questions so eloquently 3. Who has this kind of enthusiasm or understanding of the job prior to the interview. Can you please explain to your audience why, if call center work is so rewarding, the turn over rate in a typical call center is 80% or higher?

Thank you very much sir ,,,,I just got hired today for a call center role... I took 24hours to watch and write each step on how to answers questions... The interviewer was very impressed when I answered the question Why would you want to work for our company? Thank you sir ..... Am so happy... I start work next month

God bless you I just watched your video last week on Wednesday I had an interview and today I am a successful candidate for call center Thank you so much 🙏🏻

I worked 3 years for a multinational call center as an agent and Team Manager. I was able to pass my interviews thanks to the help in these videos. I’m now working in a different industry but I went back to share this video with my cousin who will apply in a call center. Thanks for these videos!❤

I wish I had found this channel some time back .....this is so helpful .......finally I guess iam a step closer to my dream .......have been lacking guidance on very things while taking up my interviews ......I can now officially apply for my call centre job ..in the biggest telecommunications company in 🇺🇬 MTN Thanks Richard 💙

Thank so much Mr Richard I applied for a call center agent Job and today been my final interview watched your video through out yesterday to be prepared in advance helped me a lot to be able to answer the question in a concise and confident manner, I was selected for the job infact you are too good.❤️😊

Every time I need to get ready for an interview I watch your videos, last time was two years ago, you helped me to get the job that time. I've got a new interview for a call center tomorrow and I'm here again, thank you! I'm going for that new job! 😊

Thanks a lot for your videos, Richard. They are very useful not only for candidates, but also for us, recruiters. In terms of the latter it would be fantastic if you could prepare some video sessions on how to conduct efficient interviews, recommendations on what recruiters should pay attention to in terms of candidate behavior, body language, etc. Thanks a lot!

I appreciate these vids so much, great job Richard! I am a CNA crossing over to call centres.....did few interviews already...today was successful have more to go. Your vids are very helpful...thank u so much!

Listened to your video before my interview and I got a call back today thanks for the tips !!

I didn’t wanna come back here and admit it but the video did it. 💀 Floridas kinda hard to get a job and I got a call center job that I didn’t have any qualifications for just from following the videos interview responses. 👍 Thanks Richard, God please you 🙏 😭

I used to work as a call center representative and I remember that I was interviewed for over two hours for that position. Now, I have just finished a job interview for a receptionist and truly wish to be hired.

I can finally leave my coffee shop job thanks to this video helped a lot towards getting my new role

I am not even a subscriber and no gimmick if you listened, do/say exactly what Richard says for this call centre job you will likely get an offer for the role. I was searching for videos to help me prep when I came across many but choose this one which I then played one night before as well as the same day (on repeat) of the interview and truthfully I followed through repeating his answers moreso the "tell me about yourself" which was actually the first thing I was asked. Look when I was done answering one of the interviewer was like wow that was alot lol but in my opinion the advantage was whatever bunch of other questions they had to ask me was probably cut short cause I nailed that first question. By the next day I was called and told to come back for the second phase, an assessment, at the Call Centre. Aye I'm so excited and greateful I listened to Richard's video cause he's the real deal giving information that actually works!!! I hope my comment will help encourage others or someone who has a Call Centre interview cause believe me you will be one of their top picks if you handle yourself well hahaha. Oh try make yourself present like 15-30 minutes before your scheduled interview it's an added bonus for you getting this job too.

Better than I assumed . Thank you for making sample interview✅✅🍀

Can you do one on this interview question: how has your background influenced what you are today. Or what 3 positive your last boss would say about you?

i just got a new job thanks to a couple of answers that i got from this video. Thank you so much!!! i had to deal with 3 different interviews and this helped me a lot for the third round! Thank you so much!!!!

it's very helpful and the basic things for the call center,i have interview tomorrow and that's the 1st interview of my life so this gonna help me a lot thank you ❤

No offense, but Richard just plays with jaw-dropping and the most positive vocabulary. How can you prove all those fantastic adjectives?

Watching in South Africa and I’ll be going in an interview in a few days I’m sure I’ll make it after watching this, thank you very much, may God bless you.🏆

I went for my interview today and watching this video helped me very much so thank you

Previously i went to interview without any preparation 😢unfortunately i was not selected This time i got to see your videos i hope it really helps me Your speech pronounciation is good May the good lord bless me

If I was a hiring manager, I would've definitely hired you from the first question♥️

This is a lots of learning. Appreciate

I seem to have missed this on my previous call agent interview, though I'm glad I found it earlier as I was encouraged to apply with the company again,,I hope I nail it this time round

I watched this before an interview and I got the job the same day! Thank you for this!

I always fail my call center job interview due to my accent I hope and pray after watching this my next interview will be successful

Hi Mr. McMunn, Thank you so much for your tutorial to ace the interview. I was offered the job today and I accepted it after passing 2 interviews. Your tutorials are so helpful. I highly recommend your interview videos to all people looking for work and interviewing. You are awesome! Victoria T.

This Guy can get a job for hair model position even if he's Bald

Thank you Richard for such help . Really appreciate and you inspired us viewers to pass such interview.

Im back just to thank you Richard, you really helped me. May God bless you.

I have a call centre job interview on Wednesday and I'm really scared because I've not done a job interview for years 😭 gonna practise this in my spare time and try to nail it for the job interview!

Your videos are always the best

Your mock interview really great Sir. It helped me to get job in Dubai UAE. Thank you vvv much. God bless you

I love You Sir! :') Thank you For All you do :') Thank God For giving us someone Like Mr. Richard

I come here to say thanks you for this cause I got the job today and your video was very helpful ❤

Wow, amazing job man. Managed to get a job as a contact centre Officer following your tips, the key is to be confident during the interview. Thanks

This is the best video to help secure a job. thank you

Hi, Mister Richard, I am practicing the questions interviews to be ready for the tough interview tomorrow in the morning. I mustn't afraid and respond of a way friendly. Depends on myself.🙏🙏

After being out of work for a couple of months due to a surgery. I am ready to work again, passed initial phone interview and have second stage interview for a customer advisor role at an insurance company with the hiring managers tomorrow. I have been super nervous, until I came across this helpful video. I am taking notes and feeling less anxious now, all I need to do is convince them tomorrow!

This actually works I actually got the job

am here from 2024 and i just passed my first call center job interview thanks to YOU boss. 🥰

this is definitely helpful advice. Thank you so much for sharing it.

Hi Richard. Many thanks for your videos, what are you doing is amazing. I am preparing for a "Project Support Assistant" interview and I was wandering if you have some useful tips for this position. I want to thank you in advance for taking the time to read my comment and I really appreciate any advice you may have for me.

2 million subbies ,Congrats Richard you really deserve it

Hi Richard have a call centre interview tomorrow I really need to nail it as i am need of a job , having difficulty with the question what is your weakness

one of the best to ever do it .... thank you very much for your hard working

Thank you very much, im not an native english speaker but it helped me a lot........ I am giving some interviews this weekend and I was so nervous.... but now i feel more confident I and now that i will do a good job...!!! i will come next week to share wath happened with you all...

Thank you Richard, this is a great video and great tutorial video thou who wish to have call centre job

Thank god I ran across this interview questions

Here's an interesting interview question, the context was a call centre. Interviewer: "what would you do if you saw a colleague doing the wrong thing i.e willingly recording sales fallaciously" me: "Because they are in my team, I would advise them that what they were doing was incorrect, and tell them the right way" Interviewer: "OK, they ignore your advice and continue the practice. Me: "In my next one on one with my manager I would explain, (no names), what I had seen and how I thought it could damage the companies reputation". Interviewer ".......so you would snitch" Interview went south from my side after this.

Will you do an interview questions and answers for HUMAN RESOURCES and logistics?

Really helpful as I'm currently working on a Contact Center certification and potentially will be working with Sky! Will use this to brush up my interview skills.

Great work Richard thanks again

Real valuable.

Hi Richard! Please make a video on how to pass interview for Online work(Virtual Assistant-VA) thank you.

So thankful to you for sharing this! Thank you!

Thank you very much for this insightful video. I attended a call centre interview yesterday after listening to this video few times and followed the pattern mentioned in this video. Got my offer letter today. More than excited .

Great video. Been watching for years.. Can you assist with these questions for a call center manager. Who would you handle a low performing team? If an employee calls in stating that they are going to be about 2hr late because of an emergency with their children and have to go to the doctor. What steps would you take to maintain service level until the employee arrives. How would you handle an employee thats always tardy

Helpful as always !

I've been watching vids from your channel. I'll have my interview later. I hope I'll pass and sign the contract on the same day. Wish me luck! 🙏🍀

Thanks you Richard, you inspired me, because I'm going to do call center interview with user in a next week 👍🔥👍

Thank you for you help. I got my interview pass and the job in Universal Studios Orlando.

Thank you for doing this sir!

Hey thnkyou from india❤.....im blessed to found ur vdos thnku for ur kindness🎉

Learned lot from this video thank you for sharing

We need an episode for content moderation. Thank you alot coach

Good afternoon sir can you please give us a video or some updates on if you worked with a call center before but you left due to some reason and now you want to work in another call center how do you answer the question when they asked why did you leave your pervious Job

I got the job! Thank you so very much for the tips 😊 God Bless you!!

Great! It was about time...

It’s 1:39am and I’m using this video for a job interview I got at 11am. Hope everything goes well

God bless you boss! already subscribed. lets go!

Hello there, I have a Zoom interview about Cookibg . Plz could you record a video about cooking interview on Zoom ? Regards 💝

Sir you are the best 👌

This is just tooo good 🔥

I just found your page. Tomorrow I’m going into an interview after 3 failed interviews. I’m studying with your content, wish me luck

I didn't my interview yesterday for contact center agent ....I want to thank you so much for the tips....all went well hopefully am getting the job.

Wish me luck I have an interview tomorrow at 9:00 am, I have zero experience in this field but hopefully it will go well ❤️ thank you so much for the advice

Am here having a zoom CSC interview..thank you sir 🙏

Thank you so much for this video ... I didn't know how to give long answer

I enjoy working in busy environment.where everyone is working ti chlanging target As I'm a fast worker