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Callback On Recent Repair, and An Angry Customer!

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In this video I return to a call where I had recently repaired the cooling to find another problem! #hvacguy #hvaclife #hvactechnician #airconditioner #hvac #hvactrainingvideos #furnace #heatpump #hvacinstall #hvactroubleshooting #controlboard ‪@ruud‬
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15 авг 2024

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Комментарии : 318

@WSmith2024 6 месяцев назад

Those golden retrievers are just so loving and people friendly.

@craigdupree1687 6 месяцев назад

It's probably thinking, "Ar you my friend? You're my friend, right? Riggght?"

@michaelmatwijiw3045 6 месяцев назад

Most of them are not all of them though

@rakentrail 5 месяцев назад

Most hunting breeds are like that. I had English pointers and they'd lick you to death. They just crave to be accepted!

@BartlettTFD 5 месяцев назад

I hate those outdoor package units. Moisture and humidity really takes its toll on them. Rust is not their friend.

@lesmoore3638 5 месяцев назад

@@BartlettTFDI've never seen one before. It seems like a bad idea??

@subcoolHVAC 6 месяцев назад

A soft answer turns away wrath, but a harsh word stirs up anger. Well done!

@jamesrecknor6752 6 месяцев назад

AMEN

@rodmitchell8576 6 месяцев назад

amen, so true

@tycobb8621 6 месяцев назад

Proverbs 15

@tphpwalker 4 месяца назад

Amen

@keithosterkamp6207 2 месяца назад

At least the dog was glad to see you when you arrived. You are so right. Don’t lose your cool and always be kind. People may forget what you said or did, but they never forget how you made them feel. Likely they were mad at the situation and not you.

@waltdembeck4634 6 месяцев назад

that's dealing with the public, I used to love being the guy who could fix the problem and make the customer happy. never take it personally!

@KenOcon-uz3dl 2 месяца назад

I was taught to my ACE skills with angry customers. Accuracy, Clarity and Empathy.

@bruceblackwell2205 Месяц назад

I do always try and keep in mind the customers usually always right considering some things

@patrickinottawa27 6 месяцев назад

You have to always keep in mind. Just cause someone is coming across as angry, doesn't mean they're angry with you. They may be getting frustrated with a piece of equipment that is breaking down more than they think it should, and frankly money is tight for almost everyone. It's a source of stress. As you said, the lady apologized. As for the puppy, I'd much rather experience some love from a Golden than deal with an overly protective mongrel that's yapping non-stop the whole time your trying to think. As for the FedEx driver, he may have had a bad experince, not all pet owners are good owners.

@scotts4125 6 месяцев назад

Reminds me of the old joke. A guys says does your dog bite. Owner says no. Guy pets dog and gets bit. He says "I thought you said your dog doesn't bite". Owner says "he doesn't, that's not my dog" :)

@googlesux666 6 месяцев назад

Okay

@patrickinottawa27 6 месяцев назад

@@scotts4125 My little girl is 12 yrs now. She's an 8 pound Maltese and Yorkie (Morkie). I learned to trust her judgment when she was one year old. It was 8am on a Saturday and for the second weekend in a row, two lads "Jehovas Witnesses" were knocking on the door. I politely told them the previous weekend, that I wasn't interested and I kept my pup inside, so I could shut the door and be done with it. Well, this weekend I decided to let my pup do her thing. She's such a loving pup. She wants to meet everyone and get petted and give love in return. My girl has a tendency to get over excited and sometimes she dribbles a bit. So I opened the door, and let her out for a meet & greet. Of the two lads, one immediately got down and showed her some love, while his partner kept to the script. Then eventually my pup started on the other, and he just totally ignored my pup and stuck to his script. But she was excited and bouncing up and down with her front paws on his knee and trying to get his attention, anyway a minute or so later she gave up and sat down on his foot waiting. I gave it a minute and realized he wasn't going to even pet her, he was just too into his script. So I called her back in and said good-bye and shut the door. I'm not sure why, but I stayed behind the door quietly listening for a moment. Then I heard this whiny voice complain "My Socks Wet". In twelve years, she's never been wrong. So far she's only filled one shoe. For the record, she got Bacon & Eggs for breakfast that morning.

@jeffreywhitlatch1409 6 месяцев назад

Yep, all of us are stressed out because everything we buy is junk and we gotta fix it all the time or replace it all the time. At top dollar.

@joedavidzuniga1993 6 месяцев назад

Wise man😊

@user-hg8ft5tr7u 6 месяцев назад

i ALWAYS take a pic of the wiring on the old board before disconnecting anything. jic.

@PlymouthVT 11 дней назад

Me too. Apple has a great magnifier app.

@MrTigelmo 6 месяцев назад

i’m glad my electric furnace doesn’t have a computer board. it was -20 no heat. i relplaced 3 sequencers myself for $30 and back up and running. you did good work.

@jamesszalla4274 6 месяцев назад

I’m retired now but did HVAC for 25+ years. I had one time a few years ago where a homeowner said her dog (German Shepherd) was OK. When I came up the basement stairs, the dog came out of nowhere and grabbed me by the pant leg. Fortunately, the homeowner intervened before the dog actually bit me. Thereafter, if people didn’t confine their dog(s), I didn’t work on their equipment. The FedEx driver may have been bit or attacked by a dog in the past. Don’t criticize someone when you don’t know their story.

@Sinister392 3 месяца назад

We had a few guys get bitten at my work , now all dogs need to be put away prior to entry. Some customers are offended when told the animals need to be put away . I had one customer tell me to leave and not come back ! She called to complain about me and our supervisor told her the same thing “ you want heat , then put your dogs away”! The majority of customers use common sense. One of our guys got pinned against a wall by 2 rodeshian ridgebacks dogs after he told the customer to put them away , he went down into the basement and she let them out and they got him when he came back up ! Lol. I guess she thought he would never come back up from the basement. She had a hard time getting the one dog to let his arm go . She was beating him with a broom and my buddy said “ get this dog off of me or I will get him off me !!! They ripped his arm up bad and she had the nerve to ask him while he was bleeding all over her floor , well are you going to fix the heat ? Lol. A police report , a phone call to a attorney, and 10 grand later , my buddy was happy with the outcome!

@justintran3265 27 дней назад

Happen to me once, the owner said her German shepherd was the friendliest dog in the world, I took her word for it and started walking in her house and the damn thing bit me. Now I realize it’s just territorial.

@stoney8854 25 дней назад

I got bitten by a pitbull recently after a customer told me, "Come on in!". I'm a dog person and, after 16 years, will never be the same again doing service.

@bubbabubba2013 23 дня назад

You quit too soon, pay for HVAC guys is on the rise due to lack of personnel.

@kg4muc 6 месяцев назад

Curtis, you,re like me dogs love you :) But then again I return the favor LOL Well at least everyone there wasn't mad at you today :) People think if you repair one thing that the rest of the thing is automatically covered for life! You can't see into the future to tell what would blow up next

@bobboscarato1313 6 месяцев назад

That's why you need a disclaimer in your invoice signed by your customer and be very clear about repair(s) performed to avoid conflict!

@MiloTorres-yx5jw 5 месяцев назад

Especially renter's or negligent owners...🖖🤔✌️🙏☝️

@dnell6854 6 месяцев назад

Always keep it professional!Great Job!!!

@glennturner3036 6 месяцев назад

The best way to handle the customer!!!

@dukati3499 6 месяцев назад

Don’t pay attention people try to push their frustration in someone else. GOD BLESS YOUR HANDS MEN 🙏🏻

@elBusDriverKC 6 месяцев назад

I've been in similar situations where someone gets all hyped up, but the other person doesn't Calms things down pretty quick most times. If it ever gets to the point where you feel like you need to "fight back" it's time to leave the jobsite and cut your losses.

@larrymixer144 6 месяцев назад

Curtis, are you sure it wasn't the dog that called you faking the ladies voice. ❤ One of the first jobs I had as I was growing up was working deliveries after school with my cousin (who had the car and license to drive ahead of me) for a local florist. We found many homes with pets and seldom did we find dogs that made us uneasy and most people back then, late sixties early seventies, would put up signs or confined their dogs. I was more nervous with the little ones in the house.

@MarkDrumzEntertainment 3 месяца назад

lol

@phildegruy9295 6 месяцев назад

I found doing service work that most of the time the customer is not actually mad at the service person, just frustrated that there is an (sometimes ongoing) issue. Once told that I am there to try to remedy the situation or at least make it better, they usually apologize for ranting and are much happier as a customer and will work with me on a solution. If I can't fix or remedy the issue on the visit, I always let them know what I can do within the given parameters and what they can expect going forward. Sometimes dealing with warranty issues, manufactures, managers etc. can mean it takes awhile.

@rwcasto 6 месяцев назад

You are a class act Curtis - not many left that go the extra mile

@robalexander7348 6 месяцев назад

Well done Curtis, well now you have another happy customer 😉 Au

@woodystokes1543 6 месяцев назад

Very good 👍🏼 job and care of the customer.

@HVACGUY 6 месяцев назад

Thanks 👍

@topher8634 5 месяцев назад

That dog would absolutely keep me from focusing on job. It was being so sweet!!

@talk2azs 6 месяцев назад

So sorry you had an angry customer! Always know you are the best and most honest HVAC guy out there! Still wish you were up here in Atlanta! Lol.

@mplewis5388 6 месяцев назад

Awe. HE loves you Curtis lol you should carry doggy treats in a seperate bag haha

@tazafiriou 6 месяцев назад

Yeah, make sure it’s a Veto bag and make a video on how you pack it with dog treats, LOL!

@vnw06 6 месяцев назад

had a rather friendly Staffordshire Bull Terrier, investigate my tool bag today for that exact thing. poor guy laid down on he floor with big sad eyes while i serviced his owner's photocopier

@mattbilodeau2433 6 месяцев назад

I carry a bag of dog ears in my van I love dogs they bring me such joy and customers love that I bring treats for their doggos

@caru3257 4 месяца назад

@@vnw06 photocopies don’t make cool or heat. 😂😂😂😂

@vnw06 4 месяца назад

@@caru3257they create lots of heat when people get upset

@pstiegman 6 месяцев назад

I swear, those lizards wait for you to leave and then kamikaze themselves on a motherboard!

@DavidRodriguez-qb6dd 6 месяцев назад

There may be some truth to that I work in Florida there are so many lizards down here they just can't wait to get behind that board and get fried I tried to cover the boards up with a non-conductive mesh wire

@craigbraswell4269 6 месяцев назад

🤣🤣 I live and work in a close proximity to Curtis and yes, they are definitely waiting to ride the lightning!

@al6347 3 месяца назад

I had three little frogs 🐸 that shorted out the control board. And fried it. The owner asked me what were they doing there? I told her n playing leap frog. Crispy critters.

@PhilipNation-xm5lh 6 месяцев назад

Yep, staying calm and cool usually works. I've only had a few times when the customer just kept berating me despite my efforts to correct the issue. It's one thing to be upset and angry, but when the insults start to fly, I usually let them know that I will not just be a doormat. Cussing and belittling are uncalled for in any situation. I calmly tell them that I will walk away from the job if they refuse to let me work to correct the issue in relative peace. It works in a small town because we all know each other as far as companies go. Cuss me too long and all will know about it. See how long it takes to get another company out. I was warned about certain individuals from other techs early on. People that don't pay or just act like idiots don't receive much help. I hate to be that way but sometimes enough is enough!

@bill944 6 месяцев назад

I've seen a lot of things but I've never seen a tech doing a troubleshooting call with a tung in his ear.

@frankduarte7109 5 месяцев назад

That’s why I left residental after 3 years got tired of dealing with customers a lot of them are nice people but I’m in commercial now and couldn’t be happier

@DevinHVACInc 6 месяцев назад

Just smile and wave. Good job

@davidca96 6 месяцев назад

Thats what I dont miss about doing calls in homes I only work on the streets now. I spent roughly 15 years doing jobs in homes and the things I saw would amaze people.

@sprockkets 6 месяцев назад

Work on the streets???? LOL

@davidca96 6 месяцев назад

@@sprockkets lel, that came out wrong, on the transmission lines on the poles at the streets is what I meant haha.

@Botman.com1125 6 месяцев назад

I can only imagine.🤮

@alpenglow4243 6 месяцев назад

I was impressed that you had the right replacement board with you. Very smart.

@johntalbert8227 6 месяцев назад

He came back the next day with the board.

@ADVANHVAC 6 месяцев назад

Great job handling that call. It's sometimes hard to keep your composure when some people are unhappy!

@publicmail2 6 месяцев назад

Had one crazy customer on Xmas eve that just didn't want to pay anything for a completed repair in a high end rich area. I told him I would call police for theft of services and then he did a 180 and payed and ended up giving me a bottle of Crown Royal??

@____MC____ 5 месяцев назад

Bi polar customer?

@CobraR1993 5 месяцев назад

CR? Was the customer black?

@publicmail2 5 месяцев назад

No but had black face on for whatever reason?@@CobraR1993

@aday1637 6 месяцев назад

Every few years we'd get a swarm of the little (we used to call em pinch bugs) insects that like to get into the contactors, right between the contacts and either prevent operation or burn the contactor points so that operation was intermittent. We'd get a cluster of calls when these critters went through town. Since the advent of pc boards in hvac equipment (I can remember back before this time) you'd get a call and replace a single inexpensive relay or contactor and be done. Now everything is on the pc control board and it's not field serviceable. Some of it's a good thing and some not so good. Heat pumps used to have all manual controls with a motorized timer, and relay to swith the reversing valve. Paragon must have took a real nosedive after pc boards were used. Even hard start kits have been modularized. Used to have a start relay with potential relay on units with tight compressors. Inverter motors instead of trying to use variable voltage to try and control ac motor speed for units where cooling was needed in dead of winter. So much has improved but some things still make me scratch my head. Those pc boards should have plug in relays at least.

@literallymyusername8291 19 дней назад

The shingles and color on that house look amazing.

@AnalogueKid2112 6 месяцев назад

At least the dog was happy

@CommercialGasEngineerVideos 6 месяцев назад

😂

@ellisc.foleyjr9778 5 месяцев назад

Service work is the same in any kind of business, I O/O's my own "Satellite business for over 30 yrs. and know exactly what you go thru same in any business when you are dealing with the public. there are all kinds of people. I once had a guy who shadowed me on an install telling me what he wanted here and what he wanted there, and I'm going to do it this way etc. this went on for about an hour., So I had one run of cable installed from one location, luckily had not iknstalled the dish yet. and I picked up my tools and smiled and said "you know what? I think you need to find yourself another Satellite dealer and got in my van an left. Sometimes you are not going to win with "Entitled " people and unfortunately there are too many of them now days. good job well done.thanks for sharing. ECF

@kcMan7938 6 месяцев назад

Here in Wisconsin we have problems with earwigs getting into the contactors. Causes them to get pitted up and stop contactor from working . Customers get mad because they find out they have a bug problem and it’s not covered under warranty.

@fernandobazan829 6 месяцев назад

Excellent Video C. great T/S skill as always easy board swap not like the mini split you had the other day

@HVACGUY 6 месяцев назад

Thanks 👍

@williammyers5911 9 дней назад

I am a retired ATM tech....love to diagnostic faulty equipment using the 7 steps, starting at the peripherals working up to the SW. Never was defeated on any equipment, usually did the work other techs had issues.

@CA-lk6fd 6 месяцев назад

We do electrical work, most people we see on our service work are really nice, but like this one you described, we get a mad one every now and then. If you’re nice to them, they usually chill out. At the end of the day, they need their stuff to work, and it’s an inconvenience when it doesn’t. I get bent out of shape when our hvac doesn’t work right, but I have a good friend that owns his own company to take good care of our stuff. By the way, some of those boards can get quite expensive, we have a Rheem split unit HP, the main board went out a couple of years ago, that was a little painful to buy.

@Sctronic209 6 месяцев назад

I have dogs and cats wanting to help me on service calls. It’s pretty funny.

@derek10w 5 месяцев назад

Cats are the best. Ornery but not all over the place like most dogs

@jamesszalla4274 6 месяцев назад

If the t-stat is disconnected and you’re not in lockout, only reason the fan would be running is a bad relay, either on the board or external

@Mitch2294 6 месяцев назад

When someone is nasty it just costs a little more. Dealing with a bad attitude can be a expensive problem.

@briananderson6142 Месяц назад

She was so apologetic until you gave her the bill for the New board.

@ejcsds 6 месяцев назад

Helicopter pup!

@MarkJones-no2zf 6 месяцев назад

Better to be loving then barking all the time you are there lol

@G_Machine_Joe 6 месяцев назад

Better dog hair than spider webs! 😬

@DavidRodriguez-qb6dd 6 месяцев назад

I'm really surprised you found a board for that unit plus you that old it's getting to be really hard to find them I've had to have a few rebuilt or refurbished

@craigbraswell4269 6 месяцев назад

As much as I hate to admit, we all get call-backs from time to time. It happens, sometimes issues run and hide when a tech shows up.

@Sinister392 3 месяца назад

True . If a tech says “ I have never had a callback !” They are full of sh*t !! 🤣

@TomLawson05 6 месяцев назад

Great job Curtis job said grievous words stireth up anger gentle words turneth away wrath thanks for the video

@billmcroberts6566 6 месяцев назад

At least, the dog wasn’t angry with you😂

@joeteves6288 2 месяца назад

Go with cheapest first, check 3/5 amp fuse, transformer, loose wiring, limit switch. Last, the control board. Take picture of the numbers on side of board, model/serial no. equip.

@andrewschultz678 6 месяцев назад

It would be awesome to see a generator service call video!

@zack9912000 6 месяцев назад

Homeowners suck to put up with. Its always someone else fault they never maintained their equipment, and its my problem somehow when they have to pay the piper. I'm so happy i left residential. No more litter boxes and lying customers that they didn't touch it.

@11odie11 Месяц назад

You think homeowners suck, do some kitchen work. “This system has worked for 12 years without an oil trap! What do you mean it needs a compressor and an oil trap!”

@stephenbierlein2517 6 месяцев назад

It's common in are area that pets are be contained or no deliveries. They will just drive off if not .

@daleborg9070 6 месяцев назад

Curtis, give the FedEx guy a break about your dog. He does not know your dog. Maybe he had an encounter with a friendly dog and it did not turn out too well. I experienced an attack by a so called friendly dog myself. I grew up with dogs on the ranch so I wasn't afraid of dogs. Well this dog changed my -mind. I was 4 or 5 feet from the porch of the house and the dog took a leap at me and nailed my a$$. The owner said he has never done anything like that, I don't know what got into him. So now I don't trust them. Once bitten, forever cautious.

@garypoplin4599 6 месяцев назад

6:24 - Or, “Perfectly fine with a little puppy-love.” How cute!

@rickr6908 6 месяцев назад

Nice job as always. I'm looking forward to the generator video. Thanks for making the video.

@JohnSmith-ug5ci 6 месяцев назад

Good job

@billmadle1235 5 месяцев назад

I really enjoy watching your videos you’re very knowledgeable😊

@stevencossaboon3237 6 месяцев назад

Nice work Curtis.

@HVACGUY 6 месяцев назад

Thanks!

@darwinawardcommittee Месяц назад

That’s one of them there “Helicopter Goldens”

@Bob.W. 6 месяцев назад

The delivery driver doesn't know that a dog is friendly or not. I have mail carriers in the family that have been attacked. Loose dogs can be a problem. I worked for an REA for 3 years and encountered all types of dogs. Most were OK but not all.

@CountryRock2k1 6 месяцев назад

Absolutely no reason for them to flip out and act like an asshole about it. They can find another job if that's how they're gonna be, and trust me, their boss and their boss's bosses would all hear about it.

@williampagan4489 6 месяцев назад

You treated her and the Dog Right

@FaeTilgner 5 месяцев назад

Looks like the HVAC unit is playing a little game of "Can you fix it now? How about now?!" 😂🔧

@Climaster 6 месяцев назад

Kindness always goes better .

@MadsWorld34 5 месяцев назад

i built my house and moved in july 7 2021 99.9% myself. even ran the duct work. then i went to mini splits. no regrets. but since i ran the duct work i think i might build a fire pit outside and try to heat my house that way next year. no need to let them go to waste.

@Killerbuckets23 6 месяцев назад

5:00 don’t shove a golden retriever like that😂

@raywebb4824 11 дней назад

Sometimes the customer is short of money, needs the repair done and that frustration manifests itself as anger.

@RaymondRodriguez-on8xp Месяц назад

Ha,ha, I had dogs licking my ears too as a cab driver😊

@trinito97 6 месяцев назад

I have had grounded motor running none stopped specially inducer motors Usually on carrier package units

@calebhein2788 2 месяца назад

Im very thankful I switched to controls.

@meeksywampus 3 месяца назад

If there's one thing I learned in the service field, in situations like this, things can just, break. Especially a board with tiny components like that in the elements, no matter how protected.

@amazinggrace831 6 месяцев назад

What’s up HVAC guy?? Keep on keeping on! HVAC/R 10:47 LIFER! Monterey County, California

@mattbilodeau2433 6 месяцев назад

I've always wondered why all manufacturers don't put 1/4" screws to mount the board like rheem does instead of those dang plastic clips

@mikestevenson1819 6 месяцев назад

Did they pay for the board ?

@HVACGUY 6 месяцев назад

Yes

@jdblack9120 5 месяцев назад

he burnt the board up with that jumper on his first visit.notice he didnt put it back on before he left.knew he messed up when he saw it...

@bmurphy88 Месяц назад

I just randomly clicked on this video and saw Airpro. They did my install!

@MartinP1214 2 месяца назад

Another great video, thanks!

@fredbazoo 2 месяца назад

If I had a nickel for every time I've heard a service Tech say "You'll need a new motherboard" for stoves, fridges, washer, dryer....the kitchen sink.....I'd be a wealthy man...

@henrybucki7813 8 дней назад

maybe back in 1974 while working on an outside unit i felt a lick on the back of my neck it was a Doberman with a Shepard next to him almost jumped out of my skin. they where both just babies full grown babies

@louisstennes3 2 месяца назад

What people don''t realize is that if you find a reputable repair person and treat them like "dirt" they won't come back and don't need to. There is so much work to be done that repair people only need to deal with the people that treat them with respect and are nice to them. Be kind, it goes a long way.

@kens.3729 6 месяцев назад

Makes NO Sense to get Irate when your RHEEM System is Old and Outdated. 🤪👎

@petroman-cg8tt 2 месяца назад

I Agree i work on a lot of old units in New Jersey you can only do so much, i hate when people put money in an old unit then the compressor goes you can't refund their money when you told them the unit is very old and this could happen. Joe H Navy Seabee

@cjeffcoat2 6 месяцев назад

At least the dog wasn’t barking at you.

@TheJoeyboots Месяц назад

Damn I wish you were around my way. I am fughting with my Mitsubishi split unit. Bought 800 worth of parts already.

@artwalters6871 6 месяцев назад

Riley will be jealous. LOL

@Ralphiemae723 5 месяцев назад

Good man … your interaction w the dog proves your cool

@NROhvac 6 месяцев назад

When you measured from the fan output on the control board to L2 on the contact you had 240 volts. That just means the L1 is on the blower motor circuit. You can confirm this by measuring the fan output on the control board to L1, you should read “0” volts because it’s the same L1

@jmjsr День назад

Wait until the bill comes for the circuit board. Don't answer her that day. lol

@felipesandoval7593 2 месяца назад

all you can do is smile my friend keep clients happy...

@rodneyhillhouse7956 Месяц назад

😂😂 poor pooch was wanting a game of fetch.

@hvacrnortheastern2110 2 месяца назад

You got a HVACR mascot now!!😂😂

@majorintherepublick5862 6 месяцев назад

Number one I would tell the customer you gotta get your dog in. Number two I will change the thermostat out also, because it sounds like a low-voltage issue and the board, that was like my first thought. I love dogs but not when I’m working.

@raterus 8 дней назад

"I'm done, it's working, and you owe me even more money now because I had to replace the control board this time". I'm not sure how you handled that situation into a happy customer, but kudos!

@pmatrisotto 3 месяца назад

Aw, that dog is so cute! lol

@chewielewie6564 6 месяцев назад

What customers dont realize (residential or commercial) is you have the power to leave them with working equipment or non working equipment. When you get a nasty customer that blames you for garbage equipment failures or the guy before you that didn't fix it whom am I going to do more for... i'll let you guess.

@edsecorr7812 5 месяцев назад

Great job keep up the good work

@daniellundquest8252 28 дней назад

Do you ever start at the thermostat? I narrow down possibilities of failed components just by engaging cooling or heating. Thermostat should tell you where to go but the thermostat is always the starting point for me

@tomn4838 6 месяцев назад

I want to see more animals in your videos! 😂

@HVACwithBrandon 6 месяцев назад

Good channel brother, keep it up 👍🏼

@quincy6511 4 месяца назад

Your supervisor really takes his role seriously.

@GoatzombieBubba 6 месяцев назад

Eat a lot of cooked cabbage before the call back to leave the nasty customer some nasty farts.

@florenciorodriguez1118 Месяц назад

Did you charge for the additional repair of replacing the board? How did the customer react to that or did you swallow the cost as being related to your initial repair?