Cancelling Cable - SNL 

The most unrealistic thing about this skit was no one asking if he wanted to participate in a 8 minute survey after the call

This is exactly what it feels like to cancel cable. This is not a sketch, it's a documentary.

After the cancellation…they send you “we want you back” junk mail for the rest of your lives.

"and 6 as in SIX BOYYYYS." i lost it

“Your call is important to us, and will be answered in the order that we feel like.” 💀

They missed the part where you’re stuck talking to a robot and asking for a representative, and keep getting, “I do not understand.”

The most realistic skit about cable companies. Spectrum must have irritated alot of people to end up on SNL.

6:33 Kieran and Kenan staring at each other and breaking at the same time is the best part of this sketch

The most unrealistic part of this skit is how quickly these people picked up. Also the ads in between with Cecily voicing it was so accurate 🤣💀

This isn’t a sketch. It’s a reenactment.

The only thing unrealistic about this is how short the wait times are.

this skit makes me keep coming back when i feel down and bored. So funny

This is the realest shit I've ever seen. SNL cast been thru it just like us.

"You're the most competent person I've talked to today." "Really? That's crazy because I'm high as hell."

I used to work for a cable company and honestly… this is 100% accurate. It’s like I was watching a training video.

Extra points for the robotic empathy phrases.

This would be the shortest call I’ve ever had with the cable company.

As a pizza guy, the dominos dude being high as hell and still the most competent person is accurate.

My husband works here and this is 100000% legit LOL but it's not their fault it's the upper management, they're forced to push sales on EVERY call no matter how many times you say no 😩💀

There is so much value packed into this sketch. It is a humor-dense sketch.

No lie, took me 4 hours to cancel my spectrum in college. Apparently the answer " I am graduating and moving to an entirely different state" was not a good enough answer.

This is way too accurate. When my father died I called to cancel his cable service, and they offered to throw in HBO. I had to shout “he’s dead!”. It was bizarre.

I always noticed Ego, but I've been realizing her strength only as recently. She's so confident and never breaks, similar to Vanessa. The difference is Vanessa says things a bit more vulnerable-like. I think they define "solid", which I think is an underrated quality.

Kenan appearing inside the house did it for me! Great sketch 😂😂

The fact that Kieran Culkin was trying not to laugh when he was speaking to the spectrum data, had me cracking up.

The least realistic aspect of this is how quickly the other people answered.

"thats crazy cuz im high as hell" usually the most helpful person.

Pure genius. Whoever wrote this - was it one writer? - deserves an award.

They missed one: "Would you like to participate in a Customer Service Survey at the end of this call??" 🤬🤬🤬

The part where they kept trying to sell him a landline he didn't want is so accurate. I currently have things on my spectrum bill I specifically instructed the salesperson to remove from my bill several times.

hearing Cecily say 'try disconnecting your router and spit in it' OMG that floored me

This skit is so funny, I almost missed Kieran trying not to break at 4:03, 5:53 and 6:32

It's NEVER this easy to cancel your cable.

Here's how you cancel: unplug all of the Spectrum/Xfinity crap and then drive down to the local office to cancel. Very important step: get the receipt that shows you gave back the hardware, and save it for 10 years, no joke. Otherwise the hardware will magically disappear and a year later your bill goes to collections, and the only way to fight back is with that receipt.

No lies told 😂 Kieran with the true facial expressions

As a past Comcast employee this would be accurate

“That’s crazy, cause I’m high as hell…” that was way fucking funnier than it should have been

Pro Tip: to cancel your cable as quickly as possible, when they ask for a reason, tell them "I'm going to prison." legally they cant inquire any further and this will shut down any further communication of trying to keep you to stay.

This was a really funny skit! Kudos to the SNL cast and Kieran Culkin’s phenomenal acting 😎👏🏽

This wasn't funny. It just triggered my PTSD because it's a documentary of MY experience with Verizon.

We all know and gone through the pain and suffering that he has dealt with.

“ Wifi trouble? Try unplugging your router and spitting in it.” Cecily’s ads were hilarious

the way his face just sinks when he asked how her day was and she broke down

I actually went into a spectrum office to make a change to my account, the office where you go to start up and to pay, etc. they told me that i needed to call customer service! i was in the freakin service center but i had to leave and call customer service!!!

This is the most accurate sketch SNL has ever done. Except he wasn't on hold for 40 minutes between transfers.

My daughter worked as a CSR for ... Spectrum. She laughed her ass off at this sketch because she said, "I have been every one of those people." Apparently, whoever wrote this sketch has dealt with Spectrum IRL, because the dialog is word-for-word what she has had to say on the phone. She doesn't work for them any more.

Tip from a former Cox CSR rep - A somewhat easier way to cancel your cable method is to change the method of payment to a prepaid card with like $5 on it and delete the original debit/credit card on file; your next month's billing won't be able to go through if you have auto-pay set up. Problem solved.

This is like the transcript of every call I've ever had with Spectrum. Completely on point and hilarious!

As a spectrum retention specialist, this by far the most accurate skit ever

The only thing fake about this is how quick the cable guy showed up to his house…..

“Unplugging it & spitting in it” 🤣🤣🤣

Just a perfect sketch. The godlike Spectrum character was perfection.

I got PTSD just watching this. This is 100% accurate.

Modern American “customer service,” exactly.

The technician 😂

This is the best SNL skit ever created. It should win an Oscar for best writing and acting, it was like watching a documentary. 1000% accurate. Spectrum is a joke - they wrote themselves.

As a former Spectrum employee having worked in the retention center (cancel your cable dept 😂) this is ABSOLUTELY accurate 😅😂😎🤓

The only unrealistic thing about this skit is how little time he had to wait before talking to someone. Everything else was spot on and has happened to me.

I’ve worked in a call center before, and I was rolling laughing at how they all acted and sounded. 1000% spot on!!! 😂

Pretty much like a conversation with DirectTV

As someone who's worked in this business this is 1000% spot on...

“I am Spectrum…the source…the nexus…the PROVIDER” 😂😂!!

Kieran trying not to laugh was my favorite part, this was the best skit 😅

"Aye ahhh, what color is you house mane" 😂😭😭😭💀

The “that’s crazy cuz I’m high as hell” part was the fucking most relatable part ever

Culken pinching the bridge of his nose to cover up his smile is too funny.

This is frighteningly real. I went through the same ordeal 10 years ago trying to cancel my Netflix subscription. That was when they just had the DVD mailing service. I was retiring from my job to travel full-time in an RV, which would make the whole DVD exchange thing impossible. It took me several phone calls over the course of a week, a lot of hold time and claims that "the system was down", and torturous arguments with people who refused to acknowledge that I would not be able to use their service no matter what deal they offered me, before they agreed to close the account. It's why I would never subscribe to Netflix again, even if it was the only source on Earth for entertainment. I would just talk to myself, laugh, hum, scream, yell "bang! bang!" and make car chase noises. Just as good.

I think this is the best SNL skit I've seen!! It's the truth!

“That’s why I asked. How dare I right? Pissing me off.” This shit is so real

I love that Kieran, Bowen, and Kenan were all trying so hard not to laugh

Absolutely true, canceling not just cable, but internet and/or cell phone services, hotel bookings, concert tickets and memberships to gyms, obviously within the cancellation timeframe window.

I know there are legendary SNL classics from the 70's 80's and 90's but for some reason, in my humble opinion, for me personally and to each his own, this is the best SNL skit I have ever seen.

"What's the reason for canceling?" "Because I don't want to pay you money."

Honestly, Kieran Culkin is a great actor. His facial expressions responding to people in this was so genuine and real. I hope he gets an award for his work on Succession.

I just cancelled mine. And they keep trying to sell me stuff.

I cried at “have a question about your bill? Have your husband explain it to you”

This is a strikingly accurate portrayal of "customer service" in America these days.

bowen always slays. every role he cracks me up

"Your call will be answered in the order we feel like it." was the high point of this man's struggle.

Keenan couldn't even stop himself from breaking at the end, lol.

This is sooo scarily real!!! I tried to cancel my cable and was questioned like I was on a witness stand 😭😭

This is too f*cking accurate! LOL!

This was epic. As a former AT&T rep, I apologize to the world for mostly having these choices and this service.

We ended our cable 20 years ago the easy way. We ran out of money. Cable canceled us. 😆

This is what it feels like to be on the phone with any kind of customer service nowadays 😂😂

"That's crazy cause... I'm high as hell." fucking SENT me. Andrew Dismukes my beloved

Don't forget the stress that comes with trying to make a call like this in the first place because you know all of this is going to happen.

Bowen had everyone cracking up in this one

3:28 this bit crushes. “What color is chu house man?”

Oh my god, this is painfully relatable.

"Have a question about your bill? Have your husband explain it to you." Gotdamn 🤣🤣🤣🤣🤣🤣

Lmao Kieran trying not to laugh at Spectrum and his forehead vein almost popped out 🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣

Fast forward to last night’s canceling South West flight

This, on the other hand, is one of the best sketches SNL has ever done. Truth and imagination.

i worked at ATT for eleven years in the small business department. there was a thing called "negative revenue", when things customers cancelled actually counted against our sales goals for the month. we would just hang up on people cancelling services because it seriously screwed us. blame the companies and their horrible, greedy policies

My favorite line, "There Is Nothing I Cannot Do!!! 😂😂😂

Everybody remember, in the US we can push for the law that prevents companies from stopping us from cancelling over the internet, if we signed up over internet. This bill would make it so that cancelling has to be as easy and straightforward as signing up was. Until something like that passes, we're at their mercy.

This is honestly what it feels like to cancel most things, except hilarious.

The 40% of homes that have landlines are still on hold with customer service trying to cancel their landline.

Honestly the most realistic portrayal of Spectrum that I’ve seen.