Cardo Packtalk Edge Problems

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#Ducati #Cardo #Packtalkedge
Welcome to 4K Motoring! We've had our Cardo Packtalk Edge units for just over a year, and have been plagued by battery problems! We just received our second warranty replacement unit making this our third attempt at a working communicator! The batteries have all failed similarly, making their advertised 10-12hr battery life into a 1-2 hr actual battery life. Thankfully Cardo Customer support is actually pleasant to work with. Follow along as we discuss the problems we faces and feel free to share your own!
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20 дек 2023

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Комментарии : 110

@4KMotoring 4 месяца назад

Use code Vday22 at checkout to save 22% on a new Edge Dual Pack just in time for Valentine's day! cardosystems.rfrl.co/vr8n1

@q8phantoms 3 месяца назад

Thanks bro

@talhorns 6 месяцев назад

The fact you had the exact same issues on two new units suggests to me that the issue is related to your environment. Some ideas to try: 1. Did you replace the entire system, including cradle, mike and speakers? If not, you should - one of these components may be defective and causing a drain. 2. Are you using the original USB-C cable and decent charger? Try a different charger. 3. Did you heavily configure the unit? Try to reset to defaults and leave it that way (if you experience the issue, of course). I switched to the Edge from a Slim a few months ago and couldn't be happier.

@4KMotoring 6 месяцев назад

I have two complete systems in my helmets and I've tried both of them at this point so I know that's not the problem. I've used various chargers so I have not had a single one that's caused a problem, the second unit we have uses the same chargers and has yet to have a problem. The only configuration done is that the volume of the unit is typically set on high with the bike controlling the input volume. Fingers crossed that third time's the charm. I never had any problems with my past units.

@brunellom8914 3 месяца назад

Hi, what do you like about it compared to the slim?

@4KMotoring 3 месяца назад

@@brunellom8914 The Packtalk Bold/Slim were honestly pretty similar. The Edge is more refined in every way. Easier to use, easier to pair, better quality audio, etc. if you often find yourself trying to pair different groups and becoming frustrated, the Edge is the way to go

@joerocket65 2 месяца назад

I have had two smartpacks for years. No issues. I did fully charge them before use and fully drained them a few times when I first got them. Not sure if that is something that more modern batteries require but something to consider.

@s4alexis 3 месяца назад

No issues with battery. But have the same complaint about the headset/phone/app/bike interface. Both connected to bike and no app control, but can control volume and nav on bike. If I disconnect just the headset and pair that to phone and phone to bike, I can use the app, but loose bike control of volume. Have started to just not use the bike as middle man.

@Waldo1122 6 месяцев назад

I too had that "low battery" problem 1 day for about 3 hours then after charging it overnight it hasn't done it since.

@Rickmac22 2 месяца назад

Had Spirit for 2 years, all good! Had Neo for 9 months, and the battery had a critical failure... Just stopped working and would heat up if you tried to charge it. Got a warranty replacement unit in a week😀💪👍🏍️!!!

@kymmoulds 3 месяца назад

It's now nearly 3 months down the track since you video. any updates? By the way a very good video, clear and precise. A BIG thumbs up.

@4KMotoring 3 месяца назад

It has been working flawlessly so far, which I'm thrilled about. In the next month I've got a long road trip that's going to involve extended use and frequent charging periods, if it survives that still working as intended I will be making an updated video

@andreaconnor6209 2 месяца назад

I've had one for 7 months and ridden at least once or twice each month. Initially very impressed with battery life - beating out my Sena I previously used. The last 2 times used, I noticed the battery not lasting near as long as when I first purchased it (It was fully charged before the 1st use). This past weekend, within 3 hours I started getting low battery warnings & it eventually shut off. Now it will not charge at all. Purchased through Cycle Gear so now looking for receipt to submit for warranty. Fingers crossed that process is smooth....

@4KMotoring 2 месяца назад

I've found their customer support to be easy to work with. I wish you luck!

@1john2johnjohn 6 месяцев назад

I've seen some forum suggestions that plugging it in to a fast charger or higher amperage charger leads to reduced battery life. I've only charged mine with older USB power source, and mine has been OK so far. An extremely tiny sample, but food for thought. 🤷‍♂

@4KMotoring 6 месяцев назад

I know older battery types were prone to failure from fast charging, but I would assume these more modern devices could regulate themselves to prevent damage via USB-C. Either way, I mostly use a more traditional "slow charging" method. Time will tell I guess 🤷🏻‍♂️

@rogershermanmusic 3 месяца назад

My first Edge stopped charging entirely, after the 2nd time I charged it - I suspect a connection somewhere between the charging port and the battery broke loose. I was able to use it with a charging cable plugged in, as suboptimal as that obviously was, but Cardo replaced it (agree about the great customer service), and I've had no problems since.

@escapeorion3741 5 месяцев назад

I have two edge units, one when first released another couple months latter to communicate with my boy. No problems here. Glad for the customer support/service! Could you use camera stand getting sea sick watching, sorry just constructive criticism.

@4KMotoring 5 месяцев назад

Thanks for the tip! Sometimes the internal stabilization works better than others. I'm glad to hear there are good units out there. My most recent replacement seems to be doing well so far

@dp4racing Месяц назад

Forum users on facebook have reported battery problems on early units. Cardo has them play the radio for a specific time & report battery level as a test. Beware if you have a lot of helmet wind noise, the mic can pick it up & sporadically mute your music level as if you were speaking. This may shorten your battery life because it’s transmitting. Try setting mic sensitivity to low in your app.

@rda5752 5 месяцев назад

My unit I received as a Christmas gift at the end of 2021 and it started having the same issue in 2023. Yesterday after a few hours it told me battery was critically low and shut it self off. I only connect my unit to my iphone and charge it with my iphone charger.

@4KMotoring 4 месяца назад

Contact Cardo support to see if they can help

@q8phantoms 6 месяцев назад

Honestly i dont have this issue on my units at all .. but i had a friend who told me same issue that you have... i figure out that could be a problem from the function and features in on the units... i ll give mine.... i turn off Google voice commands.. and i switch language to UK.. and i always used my phone paired on 2nd pair... and bike on bike pair... it could be sometimes bike issue drien battery.. you dont know... please try these and let me know what is come with u 😊... also i charge it on a Samsung 25a adaptor... same wire....

@chriscaliente5033 5 месяцев назад

I’ve had zero battery issues with my Packtalk Edge.

@4KMotoring 5 месяцев назад

I'm hoping I can say the same with my third unit. So far, so good

@kataskatowski5740 6 месяцев назад

I would suggest trying to connect cardo to your phone and not through bike, if it's possible. Just to try it out if the origin of the problem might come from bike Cardo connection.

@4KMotoring 6 месяцев назад

It never caused an issue for my old Packtalk Bold units so I would assume that's not the problem, but it may be worth testing if I experience this issue again

@Coldgecko 4 месяца назад

I just subscribed to find out your results of the 3rd unit. I'm thinking about getting one of those units.

@4KMotoring 4 месяца назад

Now is the best time to jump in to Cardo! They're offering a 20% off code for the Edge Dual Pack (split with a friend to save some money) for valentine's day, check out the link: cardosystems.rfrl.co/vr8n1

@818cjcj 4 месяца назад

Over the past couple days I’ve had this same battery problem, had the unit since it was released and it worked fine up until now. Now all of a sudden I’m getting low battery notification in 30mins after a full charge. My gut tells me it had something to do with the update. There was no slow battery death, it was all of a sudden. Day and night drastic change as of 3days ago.

@4KMotoring 4 месяца назад

That's pretty strange, but also typical behavior when a cell goes bad. At least my experience with Cardo Support has been very positive

@BoulderMTBR 15 дней назад

I have the same issue.

@macplus3339 Месяц назад

My girlfriend and I both purchased a Duo's pack each last summer and we have had to replace 3 out of the 4 units. I have used Bluetooth to connect to a Sena 20 a Sena SMH5 and a Lexin B4FM. All connected with very good range between units. The problem I'm experiencing now is it won't stay connected to my phone 2 feet away. Still troubleshooting this issue. My Pactalk Bolds only issue was the weakness on the charging port.

@4KMotoring Месяц назад

What phone are you using? I have experienced ultra short paired connections when using some Chinese-made android-auto head units but not with my phone.

@macplus3339 Месяц назад

@@4KMotoring iPhone 14 Pro

@paulbartley1792 15 дней назад

Just noticed issues with charging was starting my research, I have the edge myself owned for about 1 year. I also noticed that my right speaker seems to have quit working. Any issues with yours?

@4KMotoring 14 дней назад

I've had several of these and none have ever had any speaker issues, The wires go into the speakers are pretty thin, and they are capable of being swapped out. Would first check that the speakers are plugged into the mount fully, then make sure the wires aren't kinked or broken. Depending on the age of yours, contact cardo support to see what they can do for you

@ln6964 4 месяца назад

Love the edge. Except that the phone button doesn't work. Like it doesn't click and won't let me turn off the phone. They need an override feature on the phone to turn it off juat in case the hardware has issues.

@4KMotoring 4 месяца назад

Have you tried it on different units or only one? Maybe a bad switch, cardo support is very responsive for any issues

@tebo2004 Месяц назад

Im having issues with the voice commands using ,"hey cardo," have yet to even get the unit to respond

@4KMotoring Месяц назад

There are sensitivity settings on the app that are honestly difficult to get just right. There are some tutorials from Cardo on RU-vid that may help

@ivosstoyanov Месяц назад

Try saying Gardo with soft "r". Makes a big difference.

@woodysgeekchannel2204 2 месяца назад

Mine came built in to my 509 Commander Mach V helmet. My complaint is sound quality for music. Horrible no mids or bass. I ended up downloading a EQ app and it was a world of difference

@4KMotoring 2 месяца назад

Did you end up with the JBL speakers? The Cardo Connect app has EQ settings

@woodysgeekchannel2204 2 месяца назад

Yes i have jbl. The eq on cardo app was barely noticeable.

@heystarfish100 2 месяца назад

@@woodysgeekchannel2204 Could you please give me the name of your EQ app that you use. There are so many different ones and I would really like one that is good for an IPhone. Thanks in advance.

@Audfile 2 месяца назад

@@woodysgeekchannel2204 which eq app? Thank you.

@robb8773 18 дней назад

I'm on my second unit. First one, the radio would randomly turn on when I would speak. Now the battery barely lasts one roughly 6 hour ride with only using group communications and GPS voice prompts. Cardo wants me to do a battery test

@4KMotoring 18 дней назад

That's their standard practice. I did the same test and they replaced mine

@robb8773 18 дней назад

@@4KMotoring OK, how long did the radio stay on when you did your battery test?

@4KMotoring 18 дней назад

@@robb8773 around two hours before giving a low battery warning

@JoeJ523 2 месяца назад

Issue I have is that it connects to my phone Bluetooth but won’t connect to cardo connect app

@4KMotoring 2 месяца назад

That is always a dance. Restarts are sometimes necessary

@JoeJ523 2 месяца назад

Iv done everything I just don’t get it

@philipdavis8286 2 дня назад

Experienced a strange problem (as yet unresolved by Cardo support) with Packtalk Edge Duo. Turned on first unit and paired with the app; changed language to English (UK); update required and loaded slowly, but successfully. Turned on second unit and paired with app; changed language; update required; "OOPS - something went wrong". Repeated multiple times but always the same error. Tried connecting to Windows updater tool but still fails. HOWEVER, if I do not change the language, no update required? It cannot be just a language issue as the first unit worked, but does this mean that I can never update the second unit for future firmware updates?

@4KMotoring 2 дня назад

Odd, I know this is a silly suggestion but did you try factory resetting it?

@philipdavis8286 День назад

@@4KMotoring Oh, so many times! Also tried update from Windows, Android, Apple. 1st unit ok, 2nd unit fails. Cardo suggesting a return for evaluation/replace, but they are sold as a pair, already meshed without any user interaction necessary. Do I return one and have an unmatched pair, or return the pair and end up with the other unit coming back faulty?

@4KMotoring День назад

@@philipdavis8286 that sounds frustrating I'm glad Cardo has already reached out to you. Paring is a super simple process and that is what these units are designed to do. It is convenient when they come in a dual pack since they are already paired but it is effortless to pair new units together.

@Coldgecko 4 месяца назад

BTW: Where did you get the skin?

@4KMotoring 4 месяца назад

Etsy

@1young-geezer Месяц назад

How are you all getting Cardo Support? I've sent in emails off the site and heard 0 back. There doesn't seem to be phone support listed anywhere - do you have a phone # that I just haven't seen? I've not had the unit more than a week and have other issues, not long enough usage to have this battery issue. I have no Cardo Voice Control, I did first off but then not, and Siri is hit or miss. I also find 2 pairings in my Bluetooth list of devices, can't seem to get around that. I've tried re-booting, returning to factory settings, can't seem to get around these problems. Is there a Cardo group out there on the web discussing problems and solutions? Thanks.

@4KMotoring Месяц назад

I went through the Cardo Connect app and was able to get ahold of support that way. Got quick responses, check your spam folder.

@1young-geezer Месяц назад

OK, thanks for the reply, I have always checked my spam filter and seen nothing there. I tended to go the website and the Support page, maybe I’ll try through Cardo Connect like you suggest. But won’t be surprised if I end up that same support page, we’ll see. Again thank you.

@4KMotoring Месяц назад

I don't own an iPhone so I can't provide a ton of assistance there, but try connecting your cardo to your computer and using the cardo update software. That may fix any bugs you're experiencing

@1young-geezer Месяц назад

I’ll look into that, but there again when I try to update it says that I already have the current firmware software, I forget which, but I think it’s 3.1. Again, thanks for your replies.

@TheMrpunisher77 Месяц назад

Rule of thumb to follow is to fully discharge your unit before charging it up again, and do not keep the unit fully charged if the unit is going to sit for more than 2 weeks, if you know it is going to be on the shelf for 2 weeks then drain the battery to 50% and store it, that way your battery should last you years.

@4KMotoring Месяц назад

Unfortunately mine never sits that long. Also, these new lithium batteries don't like being fully discharged like the only NiCd batteries did.

@timramirez6001 2 месяца назад

On the pack talk edge orv we are having issues on sharing music on a repeatable basis. Anyone else having or tried this feature?

@4KMotoring 2 месяца назад

Like sharing music from one unit to another?

@timramirez6001 2 месяца назад

Yes. One person can share their music to anyone in their group. But it’s only working sometimes and not consistent. Even just around the table we are having issues.

@4KMotoring Месяц назад

Hmmm honestly not sure about that, I've never used that feature. Might be a question for cardo, but I would imagine it used their Bluetooth connection rather than DMC, which if often a little glitchy

@timramirez6001 Месяц назад

We got it figured out.

@marlboroman71818 3 месяца назад

Its definitely user error. All new batterys like this have to be charged completely and then used until almost no battery thrn recharged to 100% in order for the battery charge indicator to learn the full range. Even your cell phones and earbuds need this to perform properly.

@4KMotoring 3 месяца назад

Lithium batteries are supposed to not have this requirement, but even so, an improper initially charged device should not decrease battery life dramatically over time.

@BoulderMTBR 15 дней назад

My PackTalk Bold HAS THE EXACT SAME BATTERY PROBLEM. Cardo is a second rate company that does NOT stand behind their second rate product.

@4KMotoring 15 дней назад

Have you contacted support? In my experience they've stood behind their product very well although their quality controls are a bit lacking apparently.

@Reso-support Месяц назад

I really like your video, our motorcycle communicator is a new product in the market which called RESO. Could we get chance to chat about it, I want to know how you feel about our product!❤

@4KMotoring Месяц назад

Feel free to shoot me an email 4kmotoring@gmail.com

@Reso-support Месяц назад

@@4KMotoring Thank you and I just sent to you the email, but failed, could you have another way to contact?

@4KMotoring Месяц назад

Try again with a valid return email. It came through my spam filter, but the return address was unreachable

@krankysledzz 5 месяцев назад

What was involved in the warranty process ? Did they ask you to send the unit back to them by chance? I gave them original receipt My address Phone number Cardo number on back of unit. Now they want to send my unit to them .

@4KMotoring 5 месяцев назад

Yes, they require the old unit to be sent back and the tracking information as soon as it ships. They send you a replacement unit as soon as they get your tracking number.

@krankysledzz 5 месяцев назад

@@4KMotoring ok I wasn’t sure . As I’m in Canada. Do these address look familiar to you? They want the unit to be mailed to them with tracking number like you said. GSP Global Szerviz Partner KFT, 2220 Vecsés, Lõrinci út 61 Hungary Or to CHICAGO C/O RIM logistics 1750 Central Ave. Suite D Roselle, IL 60172 Attn: Flying Cargo That’s the addresses they gave me. Thank you for the reply.

@4KMotoring 5 месяцев назад

Yes, the Chicago address is the one I've used. As soon as you send them your tracking number, they ship a replacement unit that arrives in only a few days

@krankysledzz 5 месяцев назад

@@4KMotoring sounds good, thank you very much for the reply and the info. Now to get this in the mail.

@haimejoseph5210 3 месяца назад

@@krankysledzz did u get it? how was the process?

@naamloozzz3463 3 месяца назад

I'm having alot of problems with Cardo support and the system. My system works great in a controlled environment. But when i'm riding outside the battery life goes down to 3 hours of battery life with a full battery. Cardo wont replace the unit. They say that this isn't a factory defect. I'm having this problem since i bought the unit (15 months ago) For about 13 months i had driving lessons and didn't use the unit that much. Now that i have my own bike I noticed this problem. Cardo and the dealer wont give any warranty. Cardo Support is the worst support i have ever experienced. There goes my 400 euro's. I expected better from this company.

@4KMotoring 3 месяца назад

Interesting perspective, maybe it's country based? I've had nothing but the best from Cardo Support, they've had no problem replacing two units for me for the same battery reasons

@naamloozzz3463 3 месяца назад

@@4KMotoring Did you have the same problem as me that in normal house conditions the cardo unit works perfect, but when your out riding the unit only works for 3 hours?

@4KMotoring 3 месяца назад

It was noticably insufficient. They gave me a method to test using FM radio from a full charge, I wasn't even getting 3hrs out of my battery. Make sure you're running the latest firmware as well.

@naamloozzz3463 3 месяца назад

@@4KMotoring You showed the test to cardo right? And how was the procedure after that? Are they gonna test your unit at their company?

@4KMotoring 3 месяца назад

@@naamloozzz3463 they gave me instructions via email, I responded with my results, they sent me a new one and apologized for the inconvenience.

@dimaggiodt 4 месяца назад

All battery powered electronics are supposed to be charged fully before you use it. That's probably what the issue was.

@4KMotoring 4 месяца назад

That's theoretically less of an issue with lithium batteries, but to be sure I've been paying attention to each charging cycle with this one

@marlboroman71818 3 месяца назад

@4KMotoring it isn't the battery that is the issue. It is the smart battery life software that has to learn the battery. All newer electronics that indicate battery life need to be fully charged then discharge to near zero and then recharged 100% in order to properly learn the cell capacities.

@Audfile 2 месяца назад

You're kind of freaking me out because I have a new one in the packaging from Amazon and a new helmet arriving tomorrow and there aren't really any options out there, this one is supposed to be the best on the market. Supposed to be made in Ukraine? My box says made in China. Should I just return it and just wait for some company to make a quality product? I don't want to fuss and hassle with this thing and have to contact support and all that.

@4KMotoring 2 месяца назад

From my interactions, it seems like the majority of Edge owners have no problems at all, and Cardo customer service is great to work with in the unlikely event you do have an issue. Ukraine is responsible for a lot of lithium batteries, Cardo included. I wouldn't worry about it at this point. Let me know if you have any issues, but I would expect you around just be able to open it up and enjoy using it!

@Audfile 2 месяца назад

@@4KMotoring well, on Wednesday I'm running the last 200 miles of break in on my new S&S 1200 conversion for my 883r Sportster, and I'm hoping to kick off Led Zeppelin 1 right when I leave the driveway. I'm sure you know, break in requires a lot of working the throttle and a lot of restraint. I can't do another 200 miles of that on nothing. If this thing doesn't work I'm gonna be so pissed.

@Audfile 2 месяца назад

Ok, it's a legit unit, I charged it all the way, and it worked great. Voice commands are prompt even versus my loud exhaust. Battery is enormous. Did my 200 today in about 6 hours and it's still at 75%. Through earplugs the music is adequate at max volume. Ordered some Exsound 4.0's to see if I can remedy that. Oh and it rained, and got cold. It was fine.

@4KMotoring 2 месяца назад

@@Audfile good to hear!

@Audfile 2 месяца назад

@4KMotoring man the Xsound 4.0 just showed up and right off the bat they are extremely impressive looking compared to the stock JBL. They also couple straight to your ear. The speaker drivers themselves are just, way more substantial than the JBLs. I'm surprised there is literally nothing on these on RU-vid, only the old version, which is nothing like this. Motorcycle audio is a tiny market, and Motorcycle audio upgrades even smaller. But at least 1 video? Seems like a big secret. I expect these to dominate.