Scammers can now use apps to show up as a trusted number, including the number for your bank. CBS New York investigative reporter Tim McNicholas has the story.
Yep, a ballsy person like me would be like "okay sir/maam, thanks for informing me, transfer the money to a new checking account", not get fed a bunch of crap and transfer funds to some digits provided over the phone. Dont feel bad at all for these people
I don’t answer calls unless they’re from family or friends. Period. I figure if it’s important, they’ll leave a message. The tech/telecommunications companies must make money off these spam/scam calls so they don’t have much motivation to stop it.
Calls to my phone go straight to voicemail unless they're already on my contacts list. Patrons have trouble with that, asking why I don't return their calls, so I have to remind them that I prefer texts. It's draconian to cut the cord, but had I not I'd be getting random calls all day from organized fraud centers. Some people wake up every day with no other goal than to steal from me. It was not always like this, but it is what it is.
I clung to a landline for years, @@grumpyoldlady_rants due to my 1-800 dial-up internet connection. When I got DSL, the phone company chose to charge me for high-speed & POTS (Plain Old Telephone) and doubled its monthly rate. I was getting nothing over POTS but hack political calls, spammers, and boiler room scammers, so I let it go. I wish all homes were required to have POTS, but ... if wishes was horses.
TPCs pay call centers for using their lines,@@hyena280 . You didn't think paying content creators was a web-based idea? TPCs lose money on dark lines. Their subsidies go *poof*.
This happened to my wife a few months back. She almost fell for I . Luckily she got suspicious , hung up and called the bank directly and was told it was not them. We need an algorithm that scrubs the spoof. Future is scary we can’t even trust the voice or video anymore
The algorithm is your brain paying attention to the huge number of warnings the banks issue to you when you log in to your accounts or receive communication from them, whether it’s email, texts, or voice - that they will NEVER ask you for passwords or two factor codes, all of which must be provided to do wire transfers or issue account changes.
@@BlownMacTruck Yes, the banks and different companies the scammers are impersonating don't have time to be calling and texting their customers. It's hard enough getting a representative on the line. As a rule of thumb - the companies and organizations don't reach out to you. Scammers have all the time in the world.
Banks will NEVER ask you to "transfer" money due to fraud activities. A bank called me to indicate possible fraud and described and let me know what action they will take, NEVER requesting me to move any of my money. People need to be more informed and exercise some common sense to avoid being scammed.
Your statement is unfair b/c receiving a call from a number you know to be associated with your bank, corresponding with your bank name appearing on your cell screen, auto lowers common sense. Coupled with the sense of urgency b/c the individual believes they need to act quickly to protect their funds or lose them.... This is a. very unique scam that could fool even the most skeptical!!
@@hardren101 ok, I'll give you that.. you're very careful and skeptical... you answer the call and somewhat believe that it is legit. How about hanging up and calling the bank to verify? I initiated a wire transfer from my online account. Citibank calls me to verify it is me who submitted the transfer. I did not answer their call (it is legit). I call them back to ask them if they're trying to get a hold of me to verify wire transfer. As long as the call starts from your phone, it should be safe. There's an exception to that, if you phone is hacked and reroutes outgoing calls to scammers. That's a rare situation as of now.
@@cme2025The crazy part is you have someone in the comment section arguing what you're clearly explaining makes the most sense. But hey, you can't argue with stupid.
Same . They closed my account immediately and let me know my debit card was shut down: it was then a brand new account with brand new account number. It took 37 minutes for it to be scammed after I used it once in Egypt 😂😂😂😂 fkn hell. Use cash advice made sense immediately
That is exactly what I do. I tell everyone if you're not in my contacts, I don't answer. Had one call this morning, after I let it ring two times, they hung up.
@@manoramareddy4662I get the scam shield alert. But my actual doctor's office got flagged into the system and the employees didn't seem to care enough to get in touch with the phone company
@@UnCannyValley67the crook could’ve easily spoofed their location using a VPN and changed the name and number of their contact through their settings though.🫤it may not seem like it, but it’s that simple. I’m able to change the name that will appear as my caller ID on someone else’s phone through my carrier’s app/website in my settings. You’re able to change what phone number will show up on caller ID through your phone settings.
spoofing is useful for pokémon go if you can't actually get out of the house, if you live in a rural area like i do where there's zero landmarks and just a map of pure nothingness that kind of spoofing is just tricking your phone's GPS into thinking you're somewhere you're not, the kind of spoofing mentioned in the video is intercepting other people's phone numbers and caller ID which is completely malicious and i cannot think of a good reason why you'd need it
Some things are just common sense and working professionals tend to be workaholics and only think in terms of what can be done now. This is why she reacted the way she did!
I never take calls from any company including my banks. My accounts are set up so that I am notified of any transactions by text. While I have gotten text messages supposedly from my 'bank' I don't reply nor click any link provided; instead I access my account directly to determine if there is an issue. If it is legit, there will be a message in the in-box with same message from the text. It helps to be a distrusting person and somewhat paranoid 🙂
spoofing can be done on caller id's, emails, text messages. It's been a thing since 2006. It's as old as Facebook. Even when Facebook started mark used this to email prestigious clubs at Harvard. He would make them click a link and infect their computer with malware to gather more email lists to then send more spam out.
My phone is set to silence any number not in my contacts list. Then, block any caller that won't/can't leave a voicemail. If it's legit, they'll leave a message and I'll call back with the number I have to reach them. Never click a link !
@@FreeRadicals305 I did the same but the issue here is doctor offices and professionals like roofers that provides a service normally doesn't bother leaving a voice mail message. They hang up and wait for you to tall them and then they tell you that they called you several times and no one picks up.
That app developer is shady af. His app is used for scams but he's trying to place the blame on the banks. His denial that no one is using his app for scamming is a scam in itself.
It’s not the developers fault. If someone breaks into your home, are you blaming the builder of the home? Or would you be more upset over the fact that there is nothing being proactively done to prevent other homes from being broken into as well?
The app developer was actually putting the blame on the telecom and tech company that allowed the app to be placed on their platform in the first place.
They got me. Degree in computing science, IT instructor, decades of telling others how to protect themselves, but I was got. This is going to a whole new level. It wasn't at all suspicious.
Appreciate you saying that. I have a PhD and am cautious as heck, and I have received scams that would be convincing if they got me with my walls down for even a second. All of these self-righteous people in the comments blaming the victim for not being cautious enough don't understand that scams are getting increasingly sophisticated and they really could become victims too despite their caution. This issue needs to be addressed.
Completely agreed. I am big into civil rights, AND as voice, apps, websites, etc., comms are all digital data packets, there must be a way to trace them back to the source.@@jennifermarie3158
It's not the telco companies fault or responsibility entirely. Google and Apple have a humongous part to play here as well. Caller ID is an archaic system and the current layout and dispositions are from 1995 essentially. It is possible and everyone got to deal with it. Don't trust inbound calls. It's just like spam e-mail. The ability to spoof exists and without federal intervention and money it'll continue to exist.
Yeh, I've always wondered why the providers can't put a stop or effort into this. It's from their end: call display is a RELAY from their internal transfer machinery, not either end, mine or the perps. ??
@@user-zp7jp1vk2i And while we are at it, why are the tele-providers not required to run antivirus before they relay transfers? It would be a thousand times more effective than having all of us users do the same thing at every end. I can’t understand how no lawyer has made the argument in court: „You allowed my client to receive this email full of virus and keypress trojans! You are liable for all damages!“
Safety Tip: If you get a call think it from a spoof number hang up instantly call the number directly yourself same security precaution goes for text message, and emails you get. Another advice is Becareful of what scam numbers are calling your children phones or texting them remind your children not to answer any scam calls as scammer will attempt to act like the mobile provider to get another information that could be used in a scam aganist you.
That doesn’t work either. Someone did exactly that and still got duped. The solution is to login to the website and see if whatever they’re talking about has transpired. And don’t check it from the phone, do it from another source.
@@shitmandood Reason why I said call number directly is most scammers have victims download remote connection apps remote connection to there PC than have that victim login to there bank than lock that victim out there PC than edit there bank page to make it look like they transferred money when it only them faking the transfer. Let say a scammer is pretending to be from best buy you would call best buy number directly yourself.
This been a thing since 2006 and the guy's app isn't illegal. He isn't breaking any law. also the ones doing the scamming are not using any of these apps. There's free software on the internet that people use on their servers. They use voip using a voip server and this special software. I am sure the guy that claimed to make the app. He must have used the same software. This software been available since 2006. Most that make software that allows you to spoof phone numbers and emails exited since 2006. The FBI and the local police knows about it since 2009. There's a reason swatting is hard for cops to track down. It's because they used this to call in fake reports to 911.
Why? He already said that scammers aren't using his app to scam people. And in case you haven't noticed most scams involve romance scams and have nothing to do with spoofed calls.
Just do not answer calls. Let the calls go to voice mail. Then review and decide if it is genuine or not, and call the source, not the number on the voice mail.
Not correct. My bank called me once to inform me they blocked my credit card because they found some suspicious pending transactions and asked me to visit the local branch to check and get a new credit card. But a bank would never ask you to provide a transaction pin or to transfer money on the phone.
Don't click on any links. Call the organization directly. Don't use any phone numbers or emails that are given to you. Find them yourself. But, even then, there are scam websites spoofing the real websites. Real companies won't text you or call you. They don't have time for that.
Banks do call for fraud alerts. The key alarm bells are giving up a code and the biggest one is transferring all your money to a random account. Your bank would never do that.
it depends. I initiated wire transfer through online banking and they called me to verify the transaction. I still did not answer their calls and text messages. I contacted them to verify the transaction.
That’s why if I call my bank I stay on the line and don’t wait for a callback. Anyone that is a criminal and monitoring you might try to pretend to be your bank.
The scammers are getting smarter. A friend needed to pay her utility bill and she looked up the number online. She dialed the number and thought she was talking to the utility company. She was actually talking to scammers. They told her that she had a fraud alert on her account. And was asking her alot of personal info. It took her a few minutes before she realized something didn't feel right and hung up..
Your friend probably got the number from an ad or a sponsor page. These scammers are not smart. They trick people that aren't educated about their tricks they been using for the last 25 years.
I've watched dozens of these stories and the same thing is true in every single one of them. The victim did not hang up and call the bank themselves. If they had done that this would not have happened.
I watched one report where he called the real bank and reported the scam. However, the scammer called back with a spoofed phone number of the bank and pretending that it was the bank’s fraud department so he still got scammed in the end.
The banks should be held accountable too, FDIC isn't going to honor her loss, which makes me think the banks could be involved too, remember the Wells Fargo fiasco?
and they will probably limit who can have accounts or if someone falls for the scam the bank is forced to pay in your idea, but then i'm sure the bank would close their account because they are a liablity.
They (scammers) can spoof (by machine or app) the number they're calling you. But they can't spoof the number you're calling them. So when in doubt, hang up, then call your bank, NOT the number that just called you.
This lady isn’t too bright. These scams aren’t new they’ve been around forever, and so have these spoof calls. I did these exact spook calls as a prank way back in 2002. I was able to put in any number and the receiver would see whatever number I put on their caller ID.
But they are inputting their banks number duh. Were you even listening? Like I said I’ve done these spoof calls over 20 years ago. You still shouldn’t trust it, even if you are seeing your banks number. Hang up, call your bank or go to your bank!
@@dee27206this lady was just scammed out of her life’s savings. she doesn’t need ppl like you bullying her, calling her stupid right now. jesus, give her a break
Right after I renewed my license at the DMV, a phone call claiming he is from the highway patrol department. He said I have a pending warrant out for my arrest. I said "OH NOO!!" in a funny way. He hang up.....but what about my warrant?😢
Don't take these calls, even if they leave a reference number. Call the bank or credit card company yourself and talk to their fraud department. Also, maybe put a freeze on your credit. You have the ability to freeze and unfreeze when you want to take out a loan or new credit card.
No bank is ever going to ask you to wire money to an account for fraud. That's crazy she fell for that. If I ever get an email, text or call from my bank I just go online within seconds and check to see if there's anything going on or I just call them.
People, especially the elderly, should regularly watch news stories about all kinds of scams or frauds out there… it’s the only way to be on top of the latest tricks being played by scammers…
This is what I don’t get. How are people willingly transferring money to another, unknown account?? Would any legitimate bank ever ask anyone to do this? 🤔
@@Bootriciamaybe she just got off a 12 hour shift at the hospital, & is now taking care of her child on her own, cooking, cleaning up after them, helping with homework etc. exhausted, she made a mistake, a lapse in judgment. show some grace.
My rule is not to give any personal info to unsolicited callers/visitors. If I'm not expecting your call/visit and know in advance that it's legitimate, I'll stick to small talk or bail on the conversation ASAP. I still answer the phone (usually) but give a very short leash to strangers. If there's a few second delay before the other side starts talking, I hang up (this means it's a remote call center, probably scammers). If it's in a foreign language, obviously I hang up. If they say they're from a local company but have a foreign accent, I hang up. If they're just telemarketers, then I don't have much patience for them either. Basically, if anything feels off by even a little bit, I hang up. In practice, I hang up on most people who call me and I feel zero guilt or shame about it. I have probably hung up on a few real people who thought I was being rude, but that's the world we live in.
The text with the code from Chase specifically said we will NEVER call to ask for this code. But [chase] called and asked for the number and she gave told them the number anyway.
You know, banks could at least communicate to all their clients about watching out for this kind scams through email, snail mail, texts, etc. They're only reacting to each case which will cost them and their clients more in the long run.
This. If anyone asks you that you have to have your money transferred, it's a red flag, because banks & credit unions would _never_ ask people for their information.
I had to return equipment to my internet service provider and I got a text from them asking to click a link to set up pickup. They wanted my security information, streets I’ve lived on ect, and I stopped. Shouldn’t have clicked the link at all but i knew I had equipment to return. Very clever. From now on, I’m not responding to any text or phone call no matter who it is. I’m only dealing with people that I call myself and maybe not even then.
That's a new one good to know. It's almost like someone working at the internet company. Is selling information to scammers. Then everyone is getting a cut.
I've been telling people for decades if anyone ever contacts you about some sort of money issue no matter who they are, say thank you very much and then hang up or cut contact with them in whatever way you can. Then you yourself either go to the bank or look up the customer service phone number for that business and you contact them and ask them if anything is wrong. That way you know for a fact you're talking to the right people. If there is something wrong they will confirm it and then you can handle it but if nothing is wrong then you know the original contact was a scammer.
A lot of times, they don't get caught. It's getting scarier and scarier. I received a phone call a year ago, and a scammer was asking me about my bank information, I stopped in the middle of phone call and hung up and called my bank. Ever since then I let the calls go to voicemail. I also feel sorry for the elderly, because I am sure they get scammed often.
The account that receives the money is probably a stolen account under the scammer's control. Then the money is quickly withdrawn by the scammer at an ATM or a bank branch. Or get transferred to a crypto exchange and then transferred out. Either way you have no information about the scammer and the money is gone.
the technology may not exist yet. It's like spoofing an email address. It used to be so simple. You can be anyone you want to be in the From field. They've improved email security now. It makes it more difficult to pull that off.
If you walk into your bank and ask for that much money out of your account, they will do everything possible to put you off, but they will transfer it to any sketchy electronic account. They should also be held liable.
FDIC insurance is only for when the bank itself goes under - not for the loss of funds due to fraud. The banks also have insurance that covers the banks should they become the victims of fraud or something like ransomware, but nothing that covers the customers since that would cost a lot of money to insure.
@@slam4119there was a case where the scammer got the password for the bank employee that handles mortgages got the victim to transfer the money out. That's the sort of thing the banks will be forced to cover
A bank wont call you or tell you to transfer your money to another account due to fraud they are the bank and will do it and then send you a message through their app or send you a letter
"Scammers can now use apps to show up as a trusted number"... They've been able to do that for a long time too. But it is much easier now. Before the apps, you could do it with web sites/services, and before that, you could still do it, you just had to know how... And that guy who wrote that app, yeah he's taking advantage of it and shouldn't, but he's right... The carriers shouldn't allow this. They never should have. This is a phone carrier issue... They stop it, and all the apps/loopholes stop... I work in the telco area and we've been questioning this for decades...
The problem is, if phone spoofing becomes impossible in the US, then only foreign scammers can scam US citizens but US citizens cannot scam foreigners. US will bleed money to foreign countries and that's bad for the US.
Terrible. But it should be a lesson to all of us. If a bank calls you and, because of fraud, wants you to transfer funds "somewhere else", it's a scam. As was mentioned in the video, I'd hang up and call my bank back directly to confirm, but I already know that's a scam. I feel so sorry for her.
You should look into how the banks LIE about not asking users for the code. I am frequently asked by my bank for that code (when I call them, so I know it is the bank). When I mention it to the rep (likely a first level call center employee who is stuck following bad policy), they mention that it’s okay for me to read the code that time, because I’m the one who called them. … but that’s not what the warning says. It says they will NEVER ask for the code. So I feel banks here are responsible, and they should have a different system for verifying to the bank. For example, the code they send you should contain two codes: one that they read to you (to verify they are who they say they are), and a second one that you read to them (so they can verify you are who you say you are).
I'll actually adjust this slightly - since a scammer could be sitting in the middle, on the phone with your bank. So even with two codes, the bank might be on the phone with the scammer and tell them the code, the scammer can read you the code, then you read the code on your phone to the scammer, and scammer to bank. Still not great. It would be better if a new code was required for, and identified as, a particular purpose. "Use this code to process wire transfer of $XX, if you do not want to complete this transaction do not use or give anyone this code." Same for changing contact info, or others. There are probably better ways to do it too, but not over SMS.
Commit this to memory "You are a stranger on the phone you could be anyone from anywhere" it applies to every scenario and it is the only line you will ever need
If you caught it quick enough, you can get your money back. Once you report it to your bank they take the initiative to trace the funds and even freeze the scammers bank account.
I agree wireless carries should do more but people should also be smarter, why in the world would you agree to transfer money and provide your personal information OVER THE PHONE, thats crazy
Kudos to you, *GrindTechiei* , for your outstanding work ethic and confidence. Your handling of the inquiries and collections has been superb. Your efficiency and organizational skills are truly remarkable.
I’m confused here. Aren’t her Chase funds covered by the Electronic Fund Transfer Act?! So this means Chase must pay back all but $50 of that money! Either that or Chase isn’t following the current federal laws against that fraudulent activity. Something isn’t right here! I would definitely be questioning Chase and reporting to the CFPB (Consumer Financial Protection Bureau) heavily!
Yes you are confused. I have no love for Chase, but why would Chase be responsible for you losing money in a legally requested money transfer? If you got scammed, that's on you.
@@kenbob1071 clearly you don’t read! Also you don’t know what the electronic fund transfer act covers! It covers you in situations such as this! They are supposed to refund the money. All but $50 of it. This is federal law! So yes Chase is responsible for the repayment of those funds!
I BET THEY WILL NOT REFUND EVEN IF YOU BROUGHT IN INTERNET AND NEVER GO YOUR PRODUCT MINE DID IN FRANCE LCL OF CREDIT AGRICOLE GROUP ... I ASKED FOR CHARGE BACK THEY PLAYED DEAD ADN BASICLY TOLD ME GO GET FUKED
I assume that the "Scammers" receiving the Bank account funds are withdrawn and the account is then closed after they receive a bank notification announcing a large deposit has been made to their account, then they probably just open a new account at another branch somewhere and repeat the process. I would think that ALL "Banking Institutions" should be doing a better job verifying identities, checking Social Security numbers, drivers licenses, etc and have more security aware procedures when they allow someone to open an account so they can stop and prevent this from happening every day
If wireless carriers and banks would be help accountable for lost funds from scams (spoofing, SIM card switch, etc) these scams would all but disappear.
no it wouldn't. The banks will disappear if they have to be held accountable to return money to victims. As for the victims, they can team up with the "scammers" so they can lose their money and get it back from their banks. Split the stolen money with the scammers.
@@shaggydawg5419Ok but who should be responsible for staying abreast of these scams and providing secure procedures and or mechanisms that are hack proof? The clients, the hackers, or the banks?
@@shaggydawg5419 I think the banks should beware these scams and persecute the thieves while also being proactive and help protect their customers and the banks’ mandate to keep the honest customers’ money safe. I’m not convinced they do everything possible or invest as much as they should to stay on top of this circus and to put an end to it.
#crackassetsupport - You've Done Amazing Work! Good for you that you're standing up to those thugs. We must take all necessary measures to protect the public, especially the elderly, from these scumbag con artists. Well deserved, my friend. For keeping us secure you should be awarded the Nobel Peace Prize, dude.
The scammers try to justify their theft as 'we have to do it, there're no jobs, we have to feed our families'. When in fact, an investagative reporter found them buying drugs and doing lines with children : (
I believe most of them are doing in for survival in whatever 3rd world country they hail from.... However that doesn't change that they're still stealing and lying to people.
My bank calling me would be the first tip off it's a scam. Both times someone got into my account through skimming, I realised it and notified my bank. They knew nothing. Luckily the criminals never got more than 500 dollars and I got my money back.
Younger people. Older people. Slow or disabled people. Lots of reasons people still trust digital devices. You had to learn too, yes? They just learned the 'hard way'.
everyone does including bankers, and doctors. There was a lady an accountant that handed over 5.6 million dollars thinking the IRS called her up and that they had tax issues that resulted in owing the IRS . Didn't check and also she should know better that the IRS doesn't call you for tax matters. They send out letters.
Astounding work *GrindTechiei* so lively you are out there connecting with these disappointments. We really want to do all that we can for spare the more prepared and the general public from these horrendous clowns! Adulation to YOU!! You merit the Nobel prize for keeping us safe.big up family,-
I think she spent too much time working and not enough time to stay informed about how her bank is suppose to work. Some things are just common sense and working professionals tend to be workaholics and only think in terms of what can be done now. This is why she reacted the way she did! Why isn't FDIC kicking in to cover her loss?