You are best suitable for teaching. hats off to your explaination sir. very understandable example for changes. thanks for sharing your knowledge it helped me a lot🙏
I was looking around for so many videos on ITSM and this one is the best explained video that I came across. Trainer Syed has done a tremendous job in explaining the basic concepts on the Change Management and I am looking forward to more such videos. Keep up the good work!
Thank you so much for the great video on Change Management. Its very useful. My suggestion is, it will be better if you could have explained it in ITIL V4 perspective.
Sir u are the one of the best teachers I've seen ...so well u explained it now I have clear picture about the topic and only problem is wen ur explaining on board ....the board is not visible please keep in mind this small issue that I'm facing.
Thank you very much, Sayed. This is a very knowledgeable video. Will you please make a video for Problem and Release Managemanemt video also. And another important area of Service Management Team.
Hi Syed, Thank you for creating such detailed session on both Incident Management and Problem Management.Really helped me. May I know when can we expect the one on Problem Management?
your way of explanation is really outstanding but if you have a person behind the camera it would be really more effective because the text you have written on the whiteboard is not visible.. By the way once again hats off to your way of explanation.
There is an argument in many organizations. Who is responsible to get the RFC? Change manager or Incident manager? Some say its incident manager because the incident has resulted in change
It can't be Incident resulted in change, incident should be fixed, hence change is raised. So i think application owner or the person who is going to fix the issue(implememt the change) should RFC
Very helpful video. I really appreciate. especially for the beginners who are not ITIL certified. for example myself. without the certification I can understand what is a Change Management. Is it possible if you have any PPT on the same and share it. that will also help a lot.
Config Management is nothing but managing all the Configuration Item(CI) and their attributes. If you take any process like change management, it is making any changes to any CI . so there we go there is Config Management. Similarly incident any CI is interrupted or broken there again we need to know where that CI is located, so again we need Config Management. Just like this all the 26 process in ITIL will talk or use Config Management.
