IT Incident Management vs. Problem Management - ITIL4

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Do you know how to distinguish a problem from an incident? Whether you're an IT service manager or studying for your ITIL certification, it's important to understand how these two concepts differ. Join Chris in this video to learn the key differences between incident and problem management.
Looking for ITIL® training? Check out all of ITProTV's ITIL® Courses: go.itpro.tv/courses-itil
Connect with Chris:
LinkedIn: / cward23
Chris: / chris_itil
#incidentvsproblem #incidentmanagement #problemmanagement

Опубликовано:

3 авг 2024

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Комментарии : 14

@ivoryjohnson4662 2 года назад

The explanation of the fire and the arson investigation is EPIC!!!!! Thank you so much

@GodsVibes 2 года назад

I have an interview next wednesday and a Problem Manager will be one of the Interview panel, this will be of great help. Life saver, thanks so much.

@juanastellato837 Год назад

thank you for posting this. I have my Itil test today, and well, I needed to understand incident management vs. problem management...

@madzn2539 2 года назад

Very well explained Sir 👌

@lillyrose5463 11 месяцев назад

great explanation! thank you!

@BzBug 3 года назад

very detailed explanation, wonerful. Thank u very much :D

@ITProTv 3 года назад

My pleasure. Thanks for watching, Kalpesh!

@swapnil23246 3 года назад

Well explained, thank you!

@ITProTv 3 года назад

Appreciate it! Thanks for tuning in.

@sujithwanigasekara5453 2 года назад

Thanks

@pranilmadeshwar4390 2 года назад

Does Problem Management have SLA...?

@NDSLAB 7 месяцев назад

Wrong! When an incident occurs, the initial focus is on resolving the incident and restoring services. Once the incident is under control, problem management may come into play to investigate the root cause and implement long-term solutions to prevent similar incidents from happening again. [ITIL Certified Advisor]