This happened to my first one, I exchange it they tell me oh it’s just a defective bag, this one won’t have the same problem, get the new one and within 10 minutes it does the same exact thing. Since then I’ve heard/seen this happening to a lot of others with the same bag, wish I would have known that first. So this second bag is going back and I will not be getting another one! It’s funny I even called customer service for coach and they acted like no one is having this issue and that I’m basically crazy or tearing up my bag! 😂😂
