I know a guy who got hired by comcast and went through the training, then quit, so he could fix his cable himself without needing to wait for the asshole patrol to come do it.
@@DanielScariti when it comes to cable tv and phone....you can't get your own equipment. It has to be their cable boxes and their phone modems Internet modems, on the other hand, you can get your own....but it has to be one of their approved make and models. Reason being, they need to have a firmware boot file available for it. Source: I used to work there. Business and Residential tech support. Btw...fuck comcast for firing me for being late when it was a 2 hour drive to get to work (from Delaware to Horsham, PA) and they wouldn't approve my transfer to work in Delaware. Working for them is no picnic
My grandmother passed away back in 2015, my family and I had to travel to Florida to collect her personal belongings and tend to her home. I was in charge of canceling all of her services and subscriptions. I swear to God I was on the phone for almost 3 hours trying to cancel a dead woman’s TV and Internet service, they would not take no for an answer.
@@ianbutler1983 It's comcast so... Yeah, probably. lol They had been sending me a bill for $35 for years despite the fact that I've never had comcast, or even lived in an area serviced by comcast. I finally got them to stop sending it to me but much like the OP, it took like 3 hours.
@@RDM-346 Correct. But that never seems to stop them from trying. Many times their tactic is to just harass you, hoping that you'll pay them just to make it stop.
Why bother even calling? No offense, but they would send a dead woman to collections and lower her credit rating? would that even matter at that point?
When I was stationed on a military base, Comcast was our only option for cable and internet. I signed up for their premium internet and cable package, 2 months before on post housing decided they were going to tear down and rebuild the complex I was living in. I moved my family off post, 2.2 miles from my old house, but Comcast didn't have a license with the city, so they didn't provide services off of the installation. They tried to charge me 750 dollars for cancelling service on a home that NO LONGER EXISTS. I spent months arguing with them, but they wouldn't budge. I let it go to collections and I'm happy to say that 8 years later it's off my credit report. Fuck Comcast.
When I cut the cord because my bill went up 95$ there was a credit of 80$ that was never sent,I was sent bills for services I did not have and early termination, all false. When you go to a coNcast store they look at a monitor that tells them to get info that is not needed but is used to pressure people to pay money they do not owe, you are not a customer you are a target! I now save over 1000$ a year by streaming my TV. Screw coNcast!
@James Muecke Damn lol, and here i though I hated Comcast... when i moved, i decided not to get cable, and so all i got was internet, the first year they put me on their $19 a month promotional plan, and every year when they try to raise it, i just tell them i'll cancel and switch to somone else if they do, and then they lower it back down to $19
@James Muecke So they can be tricky, and always push bundle service/"upgraded" speed plus new streaming services. whenever i get that call, and they ask how i think my service can be improved, i always answer "well all i know is that the only purpose i have for internet is basic legal research through school, so the last thing i would ever need is something like faster interned or some kind of additional streaming service or anything like that" and then listening to them struggle through their now modified on the fly script promoting those two things is always entertaining. i was told the whole "threaten you are going to drop them if you dont" advice, and learned they will try to "trick you as they did me", and pretty much say "Ok, so you are ready for me to cut you off now sir?" which worked on me. Luckily, i am lucky enough to have an attorney as a father (hate them as you will, hell i'm currently in law school now and even i hate lawyers) but double down on their threat, and give them a cut off date 20 days out to give you enough time to arrange setting up the alternative, and you will scare them enough into getting transfered into the actual cancel department that will work with you without coming across as over the top or un realistic. important to come across as genuine, yet firm and genuine to the people on the phone just doin their lower wage job
I believe it is illegal to charge a fee for canceling any service on a military base (even if there is a contract involved). And thank you for your service
The feds had to tell Comcast to stop claiming to be the "#1 service provider" of their services because it was deceptive as they were the only service provider.
@griffith did nothing wrong I understand your skepticism, but my statement is true, unfortunately it does take a bit of elaboration. Yes, you do have a choice for TV and internet services, but it narrows down to three, Dish Network, Direct TV and the local cable provider which is why a company like Comcast was being deceptive claiming to be the #1 cable TV/internet provider. Keep in mind they never claimed to be #1 overall for both as satellite and other internet providers are available, but them being specific as the #1 cable TV/internet provider when they have the monopoly. That's where the feds and the general public had a problem.
griffith did nothing wrong no I had no choice until recently. Nothing at all, they had a contract with the apartment complex I grew up in and my first apartment. I was so excited to try a different provider.
@@TeeTee-bz3pv I was a CSR for both cable and satellite (not at the same time), and I perfectly know contracts for apartment complexes is a common thing, so the illusion of choice remains.
I was on hold with comcast for 2 hours because my internet was cutting out. Once they took me off hold, they asked where I was, I said Chicago. They said this was only for New York and hung up on me. Another time, my mother called them for assistance and they got into an argument, they turned off our wifi for a week. Pricks.
I recall working for Comcast, having no clue what I was getting myself into... It was wild, fun, entertaining, and frustrating. This company not only treats its clients horribly, but it treats its employees like garbage as well.
I do agree with you I'm also working in Comcast they make so many rules and riders to cut down the salary of employees and one employee is on dual and triple chats at one time we get frustrated customers when their fucking tools don't work they say that is employees fault not company or tools.
Oh yes, I believe you totally, I just wish more employee's could write anonymously . And more ex employees came forward, thanks for your post.I worked for AT&T for over 30 years and am retired for a long time now. We NEVER treated customers like Compcrap does now. I retired 20 years ago, I started when it was a monopoly. Then Judge Green came in and ordered competition.
@@ritabarasch3613 I will be soon. Gona blow the doors open. Was a a tech for 3 years and now I'm in sales. They literally cause PTSD for both the employees and customers with shady practices. It's disgusting.
I worked at Comcast for 2 years. I can honestly say that there is NO TRAINING for Customer service/technical support. They just throw you into the Lion's Den and tell you that you will learn as you go. So the next time that you get on the phone with a rep and it sounds like they don't know what they are doing. They DON'T!!
I don't appreciate the language barrier and only once in a blue moon do you get routed to an American call center. I guess I'm supposed to virtue signal that I'm not annoyed out of racism/xenophobia, but if we can't understand each other, it's gonna take 3x as long to troubleshoot the problem with Ravi from Bangladesh than with Jim Bob from Texas. They also think they need to verify you by name, address and last four SS digits just to confirm or deny a service outage in your area. I didn't want to bother with unplugging and rebooting the router/modem only to find out than "6,800 of my closest friends" were also experiencing an interruption. The local office said the company only wanted to disclose outages to their subscribers because that information was being exploited by competitors like Knowledgy and U-Verse who would canvas the area hoping to switch you to their service in the heat of your frustration.
@@jaggsta Yeah, but the problem there is sometimes you need to be at home to follow blow-by-blow tech support directions. Problem I have is when I do something, or repeat an instruction for confirmation, Indians can't tell when it's a question, because they inflect at the ends of some statements the way westerners inflect at the end of a question. So I have to repeat the question with a firm, "SIR?! I asked you...." You only get the USA's call centers once or twice in a year. Like I said, I don't think their desire to keep competitors from taking advantage of a Comcast outage is the customer's problem and that they need to learn how to say, "Yes" or "No" as soon as you ask if there's an outage in your town.
Yeah, I put in a great thermostat, a lot better one any these numb nuts want to sell you. Also I have an alarm company that is all they do, so they do it well.
I have been battling with Comcast for 4 years over a $69 fee that I've paid 3 times before they sold it to a collections agency. I was almost disqualified for my VA home loan over the defaulted status. All of this over a security key pad that they said I didn't need to return after moving from WA to FL before changing their minds and claiming I would owe them money for it if I didn't send it back. I sent it back via a certified delivery, which they signed for, and they STILL sent the $69 fee to a collection agency that I've paid off 3 times. The state of Washington actually sued them for deceptive business practices because of so many instances like this.
Bullshit I get 3 TVs internet a home phone and cellular for cheap and I got upgraded from 200/mbs to 1/gbs internet cheaper because I was a loyal customer.I have never had a outage and never had hidden fees.
@@Orionquest. most people that complain about hidden fees are the same people that don’t read what they are agreeing to. Comcast is very itemized with their bills about every little cent and where it comes from. That being said Comcast doesn’t get my love. Then implementing a data cap is a terrible move. There service may be good but they are milking us for using their services more.
I’ll never forget the time they tried to call me about the TV bundle. Me: “I don’t have a tv” Salesperson: “then what do you watch??” Me: “youtube mostly” Salesperson: “...” Never called me again.
Had the same experience except the sales person kept telling they were giving me a great deal and I would get tired of RU-vid. Lol maybe some day but that was a few years ago.
I would tell them that I watch the sunset and the skyline. Can't fucking capitalize on that. I hate that corporations all know we're here on RU-vid. Because now they've infected this platform too.
Better off like that. When I move out, I’m not getting a TV. Don’t enjoy it, and it’s literally paying efficient grocery trip amounts for the privilege of watching unimaginative shows and excessive amounts of annoying commercials on repeat. RU-vid and other simple streamers are infinitely better.
Lucky, I told them that same thing and they said effective immediately data caps will be enforced at 1tb. I went over by 870 GB the next month and got billed $200. Luckily it was one of two Grace periods. I promptly ordered internet through toast.net which offers unlimited data resold through att.
Two weeks ago a group of guys showed up on my front lawn and started digging a hole. I asked them what they were doing and not one spoke English. I'm in a new development which is still being built so I called the builder who was down the street who confirmed it was the Comcast cable they were working on. The guys left and did a terrible job of fixing my lawn. I called Comcast to basically ask why I wasn't given notice of this service and to get them to fix my grass. I had to call 6 times to get to someone who would talk to me: I got stuck in phone tree loops, I got redirected, the call was dropped while being transferred and someone straight up hung up on me before I even said anything. I was told that since it wasn't a private service job, I wouldn't get notice even though it was on my property. I got through to a manager who gave me a case number and said someone would call me in the next 2 weeks to talk about the situation. And obviously no one called. This company blows
They usually charge an extra bill in upgrading the neighborhood's lines but doesn't remove it after the work is done. Most of the lines that they use are so antiquated like over some decades old. Also it will only get repaired if there's actual damage like the occasional earthquake, tornado or storms. The same in new development area, the install/upgrade charges are still there even after the work is done.
They have a calendar excuse cards. Examples: "A squirrel ate through a trunk line"; "Scheduled maintenance... Oh sorry we forgot to send these mailers out.", "Fire in the server control room.", "A whole server rack caught on fire...", and my favorite one: "The union guys are on vacation." WTF they broke up the unions years ago it all damn contractors now!
I think this is one thing that makes people think the service is bad, cable companies give you the cheapest modem possible so its no surprise it performs like crap. I ALWAYS buy my own modems
I swear these companies have no concept of how capital spending works. I used to have Cox and had to change my box every 6 months near the end. I switched to Verizon and I think the only reason their boxes work is because they were new to my area when we signed up. The boxes appeared pretty new to me.
I work at UPS, actually I'm in right now while I write this, and I just got finished shipping a shitload of cable boxes. I wouldn't say it keeps us in business but it is a major part of what we do. The real company with all the weight is Amazon, them duh reason we're forced to work on Sundays now.
I canceled my service with Comcast via telephone, emails and letters. Over 6 months ago I unplugged all the equipment put in a box and notified Comcast to have a representative contact me for pickup. It took Comcast 6 months to have someone make a time date to pick up the equipment that i had rep sign he picked up. Comcast still tried billing me after service was canceled and disconnect and equipment picked up. Comcast is a horrible company.
My dad, when he cancelled, legit just said he's moving to another continent, I think he said South Africa or something and they cancelled him immediately.
Ex- comcast employee here. This is 100% accurate. Comcast is way too big with their ultimate focus being on making money and nothing else. Customer service exists cause it has to; there's not much focus on improving it or caring about it in general. I could go on and on but its really disorganized. You'd think for such a big company things would run more smoothly but they don't. Their priorities are not where they should be.
Whenever you cancel cable tell them you're starting a new life off the grid. They won't try to sell you new packages. Fastest Comcast call I've ever had 👍
So my story with comcast in the late 2000's I was having signal issues with my tv several channels were not coming in and it will give static effect I had a massive plan with comcast around 250+ dollars a month for the top tier speed back then and half a dozen dvr with all the channels. So I call them to have someone come out waited an entire day no show (said major delay), called them again schedule another appointment no show (said no one answer the door). Called them a third time told them I expect them to honor the appointment and then pen me in on a Thursday in October between 12 to 4pm. So I set up a small tv and a video game system on my porch plus angel all my home cameras to the street and waited. At 12 I call and said what the status rep said it not 4. Called again at 3 and they said he will be there. Called at 4 they said he on his way. Called at 5 said he on another job will be there shortly. Called 6 he will be there. Called 7 "Our technician said he was there and no one answer" i inform them they are lying sack of #### and I been camp on my porch all day with camera aim at the street and not one single comcast truck has pass" "they then responded o well our technician are done for the day you have to reschedule". I proceeded to contact Verizon and sign up for their fios, they schedule me for Saturday. I unhook all the equipment myself went to Comcast billing location and dump all the equipment. They were shock and ask was i replacing and i responded im cancelling. They try to give me a ton of stuff and I just said no I'm done and paid my last bill in full. Two month later they send me a bill saying i own money for canceling. I informed them if they do not remove this bill I will sue them for breach of contract for failing to provide the service I was paying for on time for several months. They back off and I have never return to comcast since.
the most hilarious thing about the whole internet in the US, is that many companies are pushing for streaming and whatever, but most people have shit internet connections, like how does that even work?
I work for an ISP as an engineer, so I'm uniquely qualified to answer this. Short answer is that many companies are pushing for streaming services to shift the bulk of content costs off of their overhead and onto the customer. While that sounds immoral, it actually works better for both the customer and the company. Right now, many content contracts are structured to require a company that wants to deliver one channel (lets say ESPN), it has to deliver all the ESPN channels, and it has to be available on all tiers of cable, even if that's not what the customer wants. But instead of the company getting all the ESPN channels for the price of one, they have to pay for each channel in the bundle, or get none of them. But because you will lose a significant chunk of your subscribers if you dont have ESPN (that may not even care about ESPN3, or whatever other forced channel they require), the companies have to carry it. These are not small contracts either. Hundreds of thousands of dollars per channel, some times even per month. Top that off with the physical cost of infrastructure, delivery hardware, customer support, upkeep, and the incredibly expensive and extremely reliable backbone fiber connection, cable is expensive. By comparison, many users (not all) can switch to streaming over internet (which is more profitable for the company), and save money on their bill by only subscribing to one or two streaming services.
I was an intern at Comcast in 2018. They treat their employees the same way they treat their customers. Everyone is overworked and there's no room for any creativity or meaningful discussion. The middle-upper management just does not care about the well being of their employees. I was offered a full time position after my internship and the pay was decent but I declined it instantly.
When I joined the HOA board in my building, I discovered that the association was paying Comcast $80/month/unit for *basic cable* as part of a bulk agreement. Basic cable -- not extended basic or internet service. It was basically just the same channels you could get over the air plus a bunch of religious and shopping channels. I canceled that agreement and got another ISP in to provide gigabit Internet service for half the cost. Later, Comcast tried to pressure me into signing what they called an easement so they would retain the right to maintain their equipment in the building. This "easement" was really a non-compete agreement which would have forced me to cancel the agreement with the other ISP as well as a *non-disclosure* clause so I wouldn't be allowed to talk about it with my neighbors, and binding arbitration so I wouldn't be able to contest it in court. Fuck that company.
I don't think it technically violated that law because I wasn't forced to sign it. They threatened cut off service for the whole building if I didn't sign it. I called them on their bluff -- it's been 2 years now.
It's a scare tactic. You're under no legal obligation to pay bills for deceased relatives. I would know. My mom has a massive gambling addiction and has thousands upon thousands in debt so I did my homework on it.
I was a victim of an apartment fire that occurred on Jan 30th of 2022, and Xfinity (Comcast) was my service provider. A week or so after the dust settles and I was attempting to put my life back together I started calling all the utility companies and other services that I had going to my apartment and almost all of them saw a usage stop on Jan 30th and were more than happy to stop billing and refund any charges that happened after 30th, Xfinity included. As Xfinity could see better than any of them that there was no data usage going to my address they stopped service and made a notation that the modem was lost in the fire and they wished me well and refunded the remaining money that was tied to my Broadband Relief Act fund. Four months later I received a bill saying I didn’t return the cable modem, despite what the representative saying that she marked it lost in the fire. Irredeemable scumbags
They were my internet provider for 11 years. Also I must’ve gotten extremely lucky because I actually had really good experiences with them. I haven't ever tried any other providers because I've heard way too many horror stories about them. Explore CentryLink sometime. I can almost guarantee that they've received just as much if not more hate than this. The real damning part is that CentryLink replaced a provider that was actually very amazed!
America the land of freedom. $120 for 100mbps In Hong Kong our internet is cheap as hell, $20US/month Fiber line 1000Mbps with good customer service What a shame america...
Xfinity keeps sending me junk mail, trying to convert me from Verizon (who has a fiber directly into my router, and is 5x the data speed for 1/2 the price).
@@covid19alpha2variantturboc7 Because they will keep billing you, send you to collections, and damage your credit which will prevent you from renting some apartments and getting a car loan.
For all the other things people complain about, this is the one I think is a real legitimate complaint. Its printed on their bill that they don't need your agreement to raise the price. So they can and often do without warning. On a similar note, I had to call up and wrangle with Verizon recently because I had agreed to "autopay" but what I didn't know was they would deduct the amount on some random date before the stated due date; sometimes 3 days before. Well, I was nearly broke and their autopay caused me 2 extra bank fees.
Its truly important not to fall for any specials or bundles because they ALWAYS come to bite you in the second year. I asked specifically for what options were available as continuous ongoing plans and then I picked the smallest of them all. Now I get 25mbit internet for $56/month and that is all. I don't pay for cable TV at all. I use antenna and the internet.
I went to apply for a call center job at Comcast. Within the first 20 minutes of being in the building for the interview (lots of people so you had to wait) a man walks in (don't know his position in the company but it had to have been some sort of a leadership position) he mentions the goals of the company and legit said "We can care less about how upset our customers are because nobody else can offer a product like we can, leaving them no where else to go". Based on that alone I decided not to work for them.
That’s disgusting, I hope a new wifi company comes up that has better customer service and internet speeds so that everyone leaves their shitty service for the new one.
@@pumpkinthethird are you saying if I brought an internet service to your area you'd subscribe? I'm thinking about starting an ISP. I probably won't make it to your place, but I kinda need the confidence boost to do it. It's going to take a ton of money to start.
This actually sounds like a horror story in a way...specifically about the thermostat situation. Can you imagine being forced to freeze in your house for days???? Comcast should be sued to hell and back! I can't even believe the lack of care for their customers that was represented in this video. I'm so used to receiving excellent customer service from anywhere I choose to do business, but like Company Man explained in the video, they're nearly running a monopoly so they don't feel like they have to give a damn. My mom got Comcast way back in 2001 when I was a kid and while our experience was not terrible, I remember us not being particularly fond of it. Direct TV was actually the worst service I ever remember having among satellite/cable providers.
Yeah, no. While this story sucks, it's pretty first world. Go to Home Depot and buy a cheap, old fashioned thermostat for $30 and click it on. It basically just plugs in. Zero skill required. No has to FREEZE FOR DAYS. When the tech shows up, plug the super magic smart home Wifi thermostat back on the wall before you let them in.
as a technician, this actually happens. I've had a few jobs which I couldnt finish simply because a certain type of equipment wouldnt work and then a few days later an update was released to fix bugs. Things like that happen. Outages can also be physical like after a hurricane or something
They hold the monopoly in my area. We want to get AT&T, but we can’t, because of Comcast. I just recalled one encounter we had with them that happened. Several years ago, Comcast had a technician come to look at putting in a new cable (I think they were updating our system to xfinity). At the same time, our neighbor who used to live across the street from us was over, installing new ceiling fans and lights, he’s an electrician. As he was installing a ceiling light in the room where our cable box was, the Comcast tech was explaining to me and my parents that he needed to drill a hole though brick work on the front of our house. My mom was adamant that she did not want this to be done and insisted against it, but the Comcast guy wouldn’t budge. Our neighbor was never one to stick his nose into other people’s business, was listening the whole time and suddenly he spoke up and said firmly, “no you are NOT going to drill a hole through these people’s bricks, you either find another method that’s to their liking or you can leave and I WILL go and get the necessary cable and I WILL run it myself”. The Comcast guy looked like a deer in the headlights. My mom asked if he really could do that and my neighbor said, “you’ve paid for the service, they don’t have to be the ones to run the cable, I know what cable they use, I can run the cable and I’ll do it for free. The Comcast guy the then said “okay, let me do some recalculations, make some phone calls and get back to you” and then left. My neighbor then apologized butting into our business, but he couldn’t just stand there and let them screw us over like that. He then explained that Comcast technicians are basically hackers, doing the job quickly and in a manner that is cost saving for them, but expensive for you. The Comcast guy then came back and looking very sheepish told us that he can run the cable sufficient to our liking and at no extra cost to us. I think that guy had truly met his match.
At&t is just as bad. Signed up for their internet when I moved. They sent out a self install kit for me, wasn't home when it got delivered. Refused to redeliver it. Finally found someone willing to send another one, never came. 3 weeks of arguing later they let me know a self install kit would've never worked anyways. Needed to have a tech come out and that's $99
Gee Bee wrong. The uverse name is changing and directTV is fazing out. Direct was pushed to build a customer base then will be converted to a fiber based system where avaliable.
Jared Ungarten Self install kits are just that. If the home has good IW (inside wire). If you live in an apartment that IW may not be labeled for that apartment that would require us to tone the IW out The CSI orders only require us to make sure service is good to the. Demarcation (NID) however if someone is home we usually try to insure it’s working. To a jack in the home ( first jack). Not a fan of CSI for customers because most are a fail due to customers inside wiring issues.
I had Comcast as a cable provider in the mid 2000s. They charged me for a bunch of channels that I did not have and when I called to complain they insisted that I did have those channels even though I did not. They refused a refund and I eventually just had to go to my bank to reverse the charges. I would say that this is an absolutely terrible example of a company in the United States these days but unfortunately all big companies do Shady things like this. No such thing as an honest product for an honest payment anymore. That's why the United States is in the trouble it is currently
A friend of mine was part of a consulting team trying to improve Comcast's customer service. Fundamentally, their customer service reps were evaluated on how many calls they take, and not whether they solve the customer's problem.
I worked for a third party call center that provides tier 2 tech support for Comcast our job was attempting to solve internet issues remotely if the 10 second "reset" customers did with tier 1 didn't work. I personally helped a lot of people even some issues that were considered out of scope (third party router troubles, etc). Because I did try to help customers and wasn't sticking to the expectation of taking as many calls in a shift as possible and keeping the troubleshooting between 5 to 10 minutes they refused to give me a raise or consider me for a promotion. My reviews from customers were excellent, even with them writing reviews to my company suggesting I be given a raise, but the numbers were off so I was treated like I wasn't following my training. Eventually I got sick and couldn't work and was terminated. It's the only job I've ever had that I've been fired from without a single raise or promotion and I put my best foot forward with that job.
My dad has a trick for dealing with these sneaky companies when they try to raise our rate (he mainly does this with dish), this is how it goes Dad: hi, I'd like the rate new customers are getting Call center guy: no Dad: you do realize I can just cancel and re subscribe to your service Ccg: I don't care Dad: I'd like to cancel my service Ccg: ok Dad: hangs up Dad: hi, I'd like to subscribe to your service Ccg: ugh, fine
Blame the higher ups. If the customer service reps go out of their way to go off-script and provide actual human interaction, they put themselves at risk.
@@danielpruitt8550 I doubt you regularly make your appointments between 9am and 5pm and still be late. But if you do. Don't hesitate and apply NOW* *comcast.jibeapply.com/main/jobs* * _NOW may also refer to any time and date in the future or multiples thereof._
I quit my job the day before yesterday, working for Comcast is one of the most irritating things I've ever done, i hated how we were instructed to deal with costumers and behold how they reacted to that method to deal with them
Former employee. All of this is true plus a hell of a lot more. But they treat their employees worse but force them to grade them well or face consequences.
I believe you. Sounds like the way I along with many others were treated while working at walmart, I was hated by my managers and boss because I never pushed unsolicited shit on the customers and since I was well known in the area for being in another local company's commercial walmart never did anything other than try to piss me off. I was one of the lucky ones.
Well, as a employee of the costumer service, what they say about it, is true in partial. Something you can say is just cancel my service, I already have another provider, and please, never request for a supervisor
In case of looking for an offer, is better do it through the internet, and in case of be more people in the same house, cancel and recontract with other name, when your contract ends, the first person contract again. Always the new costumer offers are better. You're welcome
I don't get all the hate at monsanto, at least these days (yes I saw the company man video), besides all the brainless anti-GMO stuff. Monsanto offers farmers a very productive "service" as opposed to a good, seeds and herbicide as a service business model which improves farmland productivity. It in no way deserves to be placed among the worst of the worst companies. Comcast on the other hand is a government granted monopoly that creates a very poor and expensive service with no reason to improve it, and they're DIRECTLY exposed to tens of millions of people that have to put up with them rather than just a few farmers.
*I used to work for comcast and in the early 2000's they were awesome, they paid over 20$ an hour the customers were rarely angry, they gave bonuses, then one day everything changed and I quit. I hate comcast*
I get 80k a year and full benefits but we treat our customers like shit. I make amazing money but I can’t stand how we treat our customers and how insidious our deals are, it’s literally designed to lock you in and drain your money.
That was back in the "early days" when Comcast was actually the ATTBI (AT&T Broadband Internet) buy out. Comcast bought out AT&T Broadband Internet (ATTBI) because the court systems said that AT&T was a "monopoly" because it owned the phone lines (DSL, etc.) as well as the cable networks (AT&T Broadband Internet), as well as satellite dish (DirectTV) and AT&T was forced to "sell off" (and "divest itself") of the Cable business. So Comcast bought out the AT&T Broadband Internet (Coax Cable) business, and at that time it was mostly former AT&T Broadband Internet employees (pay was higher at $20+ dollars per hour) and most were union employees. When Comcast took over they "fought off" the unions, and let go most of the former AT&T employees and then only hired non-union workers (and contractors) to do the "shoddy work" at very low wages. Then Comcast shut down ALL of the call centers (in the early 2000's) and send them overseas to the Phillipines, Guatamala, Mexico, and several other overseas countries (for extremely LOW WAGES, where they pay less than $50 to $100 a week). This is when Comcast went to complete hell, and now they are just a massive MONOPOLY (in our area) in Chicago because AT&T is still using old copper DSL phone wires (that don't work anymore) and AT&T refused to lay fiber. So now the ONLY broadband internet service provider in Chicago is Comcast! #Unbelievable #ComcastMonopoly #WorldsWorstServiceProvider #MostEvilCompanyInAmerica
@@markmalewski That AT&T broadband was someone else before that. AT&T was a phone company if you remember, they didn't know squat about cable, they only wanted the lines because phone lines suck. There were many service providers in the Chicago area when cable first came out back in the early 80s. Many of them merged and were bought out. The companies that owned the lines originally were not union. AT&T brought it in and then when they sold it was taken back out.
Suggestion, do not do business over the phone. ,go to an Comcast store. my friend and I had problems with a new cable box. After waiting to talk to an human being on the phone , we were told to reboot, But when that didn't work. we unplugged the box and went to the comcast store. After a very short wait, we got our problem resolved. And... the guy was nice. A real human being that was nice at Comcast. I couldn't believe it.
I recorded my calls with Comcast. I also sent them letters and emails to cancel my service. They still tried billing me for 6 months after service was canceled and disconnected. Comcast actually sent me an email they didn't approve my canceling their service. No company has earned the hate more than Comcast.
Absolutely hate them and hate the fact that they are literally my only choice for high speed internet in my area. Boggles my mind how long this monopoly been going on
Brandon N As bad as Comcast is, I'm currently stuck in an area where a local ISP has a complete monopoly, and I would absolutely *love* to have Comcast as an option. No joke, when 100/5 Mbps internet service with a 250GB data cap is $250/month, anything else looks amazing.
@@rainmannoodles It is the same thing though, my local area has Time Warner Cable, now known as Spectrum, and they are every bit as awful as Comcast. Most of what was described in the video easily could have been about them. It just depends on which company has control in your area. They are all the same.
@@patrickbrown8557 mines called apalchian wireless the internets slow as piss like im paying for the high package which is normally like 5 megbytes at best but there prices are stable and they dont tend to screw people over and i cant blame them to much for the slow internet theres barly any internt infastucture out in kentucky so guess i got lucky
Great video! There are no words to describe how deep my hate runs for Comcast. They charged me for the higher speed plan for over a year and accidentally gave me the lower plan, which restricts to less than half the speed I paid for. For months I argued with them telling them I was being restricted to a lower speed. Finally after so many supervisors, they admitted their fault, but wouldn't refund me even a penny for the lower speed plan they gave me. When I canceled based on this, they charged me a huge cancelation fee and ruined my credit for not paying. I've complained to the BBB and consumer protection agency, but they have hundreds of complaints already filed and they could really care less. Since Comcast is a utility provider, it's nearly impossible to sue them and win.
Haha comcast makes decisions based on investors man. You think Comcast likes the FCC?😅 Why would you government want to interfere with people's tv and internet (not including spying)?
@@Datduuudeee You mean, you're asking why the government would want monopolistic control over the most popular form of mass communication, in addition to the wealth of bribes it must be generating? Man, I just can't figure it out.
@IC Dub Which former lawyer ran the FCC during the Repulican leadership? I’ll make it easier for you, Ajit Pai. Read a book or at least some wikipedia.
Ex Cable Technician here (not Comcast). I've been in the industry for a long time and my ex company has a very good CSI (Customer Satisfaction Index), it was the best in the industry for a while. Things we did right: 1. Focused on the customer's satisfaction first. 2. Reorganize the company to meet the demands of the customer. 3. Be proactive. Anticipate the customers demands and work to deliver it. 4. Train, train , train! Staff must know their jobs well to be effective. Regular training and on demand support for staff. 5. Break down the barriers between departments. People in the different departments need to communicate and work as a team and be customer focused. 6. Last but not least, the CEO must have a 360 degree vision for the company and avoid focusing on just one aspect (which is usually profits $$$). Shortly before I left the new CEO shifted the focus of the company to profits almost exclusively. Two things happened almost immediately: 1. Employee moral went down drastically. 2. Customer satisfaction went down.
@Robert S PostScript on that CEO. He rubbed a lot of people the wrong way when he tried to change the corporate culture from customer focused to making big profits. They let him go a couple of weeks ago, most of my colleagues aren't sure why but they're glad he's gone. Companies go bad when they get run by greedy, self serving bosses. Our business model is set up as a tug-of-war between profits and delivery of a quality product. Unfortunately the people at the top will look after themselves first. So I guess you're right, that CEO tried to make himself look like a bad ass at the expense of the business, the employees and the customers.
I only have one cable company in my area, due to legislation your only allowed to go to that ONE cable company which is dictated by where you live. If I want internet I have to go to Comcast, then Comcast sneaks fees, calls me at 6 am to have someone from Inda tell me about a deal that increases how much I'm paying. Comcast has a monopoly where I am at, all I can do is make their lives hell.
"We value you as a long-time customer. That's why our lowest rates are reserved for NEW customers, and we SCREW OVER our long-time customers." It's not just because they reach so many people. It's because they're constantly giving their customers less for more.
I was paying $70 a month for internet with Comcast. Now I’m paying $40 for 12 months. Do this, call and cancel. Let them turn it off. Literally this morning they cut it off, I called and got service back in under an hour!
@@ashhava9851 I heard of companies not considering you a new customer unless it's been a certain amount of time since you last had service. (I bet there are some that will never offer a new customer rate if you had service w/ them at any point in time)
“Have you tried resetting the modem?”-probably the first thing 99% of people do prior to calling, only to repeat the process multiple times when talking to customer service.
When I moved into my current house, Comcast came out to get my internet connected. The technician discovered that there was something wrong with the cable running through my yard. He wasn't qualified to fix it, so another technician had to come out. As it turned out, that technician also wasn't qualified, so a third technician had to come out. That technician also wasn't qualified. I gave up and went with AT&T for my internet.
I found I got great customer service and willing to work with me if i go to their store. The manager actually lowered our bill and gave a credit back for the next bill. But it was the manager who took care of me. I expressed that talking to Comcast on the phone was beyond horrible to deal with. He said “yeah, I’ve heard complaints so just come in the store and we’ll take care of the situation for you”. That was 2 weeks ago. Don’t be afraid to ask for the manager if you aren’t having a positive customer experience. Just always be nice. Don’t give them a reason to say no. My mom always use to say “You can catch more flies with honey than you can with vinegar”. So Don’t expect honey when you have a vinegar attitude.
I worked for tech support for a cable company and it’s awful. It’s 8 hours of dealing with rude, people who call you names and complain about their cable not working when they actually don’t understand what an input is, or that you have to turn the cable box on. I’m not saying some representatives aren’t dicks but seriously dealing with customers was the absolute worst and it was pretty hard to be cheerful when you get called a dumb ass by someone who refuses to put batteries in their remotes. If you leave your desk outside of your pre scheduled break times, you’d get in trouble. It’s a highly abusive and very stressful job.
@@jenpen1107 you don't have to tell me. I worked 5 years in reservations for a major airline and know about piss poor entitled customers. However, it has nothing to do with being on hold for over an hour, finally getting through to someone and being told they aren't the right person then being put on hold for another 45 minutes before hanging up and calling their competition.
I live in an apartment building with "No Solicitation" signs on every main doorway. Comcast came into our building under the guise that they had an appointment with someone, and proceeded to put fliers under the doors of every non customer. When I confronted the guy, he claimed that the landlord gave him permission, so I called the landlord, and confirmed the opposite. The local branch of the company was warned that if an employee bothers another non customer in the building again, they will no longer be allowed to make new customers from any new tenant from their buildings.
@Blackpilled Saint technically yes in a way, but in practice they are stupidly common, until my moved to where I'm living now I've always only had one option for an ISP
I tried to set up internet for myself while I was still living with my parents. I would always get kicked off of our Wi-Fi because we had too many devices in our house. Comcast has a monopoly in our area, (they are literally the only service provider who would come to our house... And we live in a major city) so I called them. I asked if I would be able to set up a second separate Comcast account at my parents address (who also have comcast) and their customer service rep said that it wouldn't be an issue. They sent out a guy to set it up, he was 2 hours late and then was here for 3 hours just trying to get the damn thing to work. He drilled holes through our walls, rewired some things in our house, left without a word before he was finished... Didn't come back for an hour and then finally showed up to finish the job. A week later... My parents internet gets shut off and their Comcast account got cancelled. Mine was working fine. Turns out, Comcast doesn't allow multiple accounts at the same address, (even though they both worked fine for a week) and they didn't even notify my parents they just closed their account. I ended up having to battle with Comcast to cancel my plan so that my family could restart theirs. But they had to get a new crappy plan that is way worse and way more expensive than our old one. I now have to use my phones hotspot just to do my freaking homework. Fuck comcast.
Okay that's wierd, because I asked Comcast about that and since December I have my own internet and my parents have their own at the same address w/cable and phone (they don't use it, it just saves like $30 on their bill) for my parents as well. Heck my dad and I have the same name. However I did have a problem where my paper bill came in late and I still had to pay the late fee, but that was kind of on me.
That was similar to my experience when I had to move back in with my mom during the purchasing of my house. They wouldn't let me transfer my service to her address because she already had service. (TV only while I have Interest only) I had to keep the address at my old place until I closed on my house. My internet worked just fine at her place. A week before that happened, someone at my old place couldn't get service because mines was still active. I cancelled mines since I was a week away from moving and I didn't want others to have a bad experience because of me. Problem is they didn't want to activate service at my new place because I was moving too much (that's what the rep said) it took me 6 weeks to finally get service and they *never* buried the cable! They also charged me the first time I accidentally cut the cable. After replacing it twice at my expense, I buried the cable myself. Yeah, I *Hate* Comcast.
It's too bad nobody there was competent enough to just upgrade your router or recommend one to purchase to fix your problem. They heard the opportunity to make a sale and just ran with it instead.
@@regiets1 we already had the best one they offered. It still wasn't enough. I have 7 siblings all with their own devices. I really just needed my own 😅
They also used to throttle people's bandwidth without disclosure, both based on what type of media was going over the network AND just outright if they thought you were using too much.
When I moved to Baltimore neighbors warmed me about Comcast when I moved in so I went with Direct TV. Dealing with tv going out when it stormed was much easier than dealing with Comcast.
Comcast doesn't give a shit about TV anymore. We are an internet provider first and foremost. DTV doesn't provide internet so youre just paying two bills lol
Comcast bought the company I recently worked out. People from every level, including executives, ended up leaving in groups. The company so far has not recovered from so many people leaving.
Sold my house two years ago and took all my cable box equipment to the local office to cancel. Waited over 40 minutes whilst listening to lots of angry customers in line. Returned every last item to them. Somehow I lost my receipt during the move, now Comcast says I owe them $486 for unreturned equipment. This is why people hate them.
I just got done with dealing with Comcast I tried to get some internet in my apartment and went down to Comcast dealt with the saleslady for about an hour and she gave me the equipment that was going to need in my apartment and I had to pay a $50 deposit (she use the word deposit multiple times) when the tech came out to setup the internet vitacca told me that my area wasn't serviceable because we have a contract with somebody else they've told the sales people that refuse to put it down in there system so the next day I went back to the store to return my equipment and the guy behind the desk told me it'd take about twenty-four hours for me to get my deposit back, 4 days later still no money back call up Comcast they say that it was never listed as a deposit but as a partial payment and it would take four to six weeks for them to give me my money back (after being on the phone for them for a half hour because when I turned my stuff in nobody ever cancelled my so they were going to and try to charge me 80 something dollars to cancel my account because the tech had come out to me
The speed at which they would return any credit balance on the account is independent of your $50 being a deposit or a prepayment. A $50 charge along with being signed up for autopay is called easy enroll, and this is to save you the $100 deposit that would have been charged otherwise. A tech install fee is normally charged if a tech is scheduled from the get-go or if one has to be scheduled due to a self install failing (doesn't matter why) within the first 30 days. If the tech comes out and they can't install it, you don't get charged. If you do get charged for an install that was not able to be completed (especially if it was due to the fact the location isn't serviceable), it can be waived. If you have a credit balance on a shut down account, you can get the money refunded back to a saved card sooner, probably within 3-7 business days. If you paid in cash, you're going to have to wait for the refund check to be issued, which is similar to getting a refund from the doctor's office. 4-6 weeks.
@@valecrassus7835 all the shit you said doesn't even matter a little bit because that is not what was said to me before meaning they lied point blank period
Comcast was also making creepy phone calls to customers that were behind on their bills. Happened to me, got a call at like 3 in the morning and they left a voicemail and it was just heavy breathing. Looked up the number and it was a number linked to Comcast's customer service. Did some searching and other people had the same thing happen to them. This was probably around 2017 or so.
These guys are relentless, canceled my plan, then they keep calling me asking for payment, I CANCELLED IT. called me 63 times so far, usually 2-3 times a day
I remember as a kid Comcast came to our doorstep to sell us their bundle deal (right before the steaming boom) and my parents practically shut the door on them because even in the early days of internet culture everybody hated Comcast.
So, I’m watching this in August 2020. Six years after they said they are trying to improve their customer service. I live in the town of Crestwood, Illinois and I’m here to tell you that the stories you told about Comcast in 2014 can be echoed six years later. We have been fighting with them for eleven months now, but I’ll skip to just the last month. In the month of July and August I have contacted their chat line 17 times, voice customer service 20 times, had technicians come out to my house 18 times. I have spoken to the office of their vice-President of customer service 5 times and have lodged a complaint with the Better Business Bureau. None of it has been effective, even though almost everyone in my sub-division is suffering the same problems with signal at the same time. We have had it analyzed, all components of the system replaced - including the drop box twice. When I say all components I’m talking every wire, physical device and had new cables buried in my back yard twice. We have no other options in our area so, we are screwed.
Out of curiosity - do you rent your modem/router (all in one box) from Comcast? Or do you have your own modem and router? I am currently trouble shooting my internet issues and although Comcast has dicked you around a lot (mine have been a lot but not quite as many as yours) and several people have told me to get my own router and modem, I literally just ordered a modem as I have a router gifted from family to try and overcome my issues. Either I would have solved the issue or in two weeks when I get the equipment it will all work or would have been a waste of money. Just curious, thank you.
*@Michael Timeless : : : : : : : : Aren't there products/devices' that allow you to have cable/Internet at least so that you don't have to pay a cable company?*
As a cable guy with my CCNA and Network+, A+, Server Pro, Fuck IT guys. I don't know about you, but all the ones I dealt with are the most arrogant idiots on the face of the planet.
A few years ago, I renewed my contract and they quoted me a price that sounded fair. When I received my bill, it was substantially higher than what they had promised on the phone. The representative said he would correct the problem. The next bill came in and it was even higher. This happened three times over three months. I finally got a hold of a manager and then received the correct bill. Basically the first three representatives I spoke too were lying when they said they would correct the problem.
we canceled some services and got ours lowered but in one month, prices of what we had where increased to the same amount of what we had been paying. infuriating. calling them is always a pain. plus the agents accents are hard to understand. you get a new price when you make changes, you get a different price on the bill and different one when you call.
lol my Comcast technician insinuated threats when I told him I was installing my own modem. He said Comcast technicians might "f*** up my modem" by applying excess charge to it from the control box in my apartment complex hahaha. 6 months later and I'm still going strong though, not giving any money to rent their over priced modem XD
Very similar instance for me. The fuckers wanted to charge me $150 to plug in a modem and remove the filter from the box outside, so I opened up their box and did it myself.
And their modem router combo is nowhere near comparable to a tp link router and a bit of deal hunting (got the legendary archer a2300 for a steal at $30 new)
I worked for Comcast 16 years ' - lots of out door work - we weren't aloud to warm up in our trucks - I have been outside at minus 30 below - they just don't care
My personal experience with them is this. I cancelled their service and returned all items; 3 years later collections call and claim I owe comcast 400+ dollars on a unreturned router..... Long story short Comcast can go burn
when i cancelled my service with them years ago, i read about this happening to someone. i went and surrendered the hardware in person so that i could get a receipt, and i held onto that receipt for YEARS just in case they came after me for it. ridiculous that they actually pull that on people...
Become a cable cutter now! I 've tried RU-vid tv for a while, but that ended up being like Comcast. Between RU-vid premium, Netflix and Prime, I'm set!! Non-Comcast fiber is great too!
Enzo Fitzhume I used to have Comcast when I first moved into my apartment and I got it cut off in 2019 cause I was tired of paying almost $200 for 60 channels, I’ve been in my apartment for 7 years and when I first got it cut off I was just using Pluto tv, Netflix and Hulu. Now I just got me a digital antenna (one of those flat ones) and now I have 21 channels and plus all those streaming services I just named, it feels good to be able to watch tv and not have to pay a high ass cable bill.
I cut the cable before it was a big thing but Comcast decided to fuck me over and claim I never had internet even though I’ve had it for over 3 years and never missed a bill my only other option is regular Verizon which is double the price for half the speed which just won’t work in a modern house that doesn’t use cable for entertainment.
@@backinyourcommentsectionag3191 That true..until StarLink proves itself better in city markets than current options. I totally agree StarLink will be the best option for people in the "fly over states". Lets just hope legacy cable people pay attention and start (seriously..a long and expensive) expanding into rural areas
Somebody in my town went into a local comcast dealer with his cable boxes modem and a pistol and got his service cancelled pretty quick. Only cost him a few days in jail and some fines
It’s an industry issue. Comcast gets the crown for being the worst as they are the biggest. The issue really comes down to management in the cable/isp world. You’d be surprised how many employees want to do the right thing. Endless metrics and accountabilities created to be more productive actually result in the opposite.
Contradictory goals from experience. They asked to provide quality service while at the very same moment ask to get rid of the customer quickly. Disgusting.
I'd broaden it even further and say that a lot of these CS issues are problems with call centers in general. It's really easy to micromanage someone that is doing all of their work over phones and computers, so a lot of companies do- and they impose a large number of metrics that are designed to improve productivity (and, less consistently, customer experience), but many do the opposite and/or encourage dishonesty.
You know what. A comcast technician was helping a neighbor of mines with their cable and so but the technician disconnected my cable and internet by mistake. It took seven phone calls and making more than one appointment (for some reason they canceled six out of seven appointments). I don't know if anyone else went through that with their Comcast experience
One of the primary reasons why I'm moving away from my current town is because the next town over has an alternative to Comcast. I loathe them with a passion
@@jaggsta I have internet only. Still very bad. I'm mad about the data caps, and will never stop being mad, because it was forced on me for no good reason. I'm a 12-13 year customer who didn't use to have it until they decided they wanted to milk more money out of me. I had my nephews over last year, they downloaded some games for their Xbox, and that apparently pushed the cap above the limit, and Comcast threw a large fee at me. Called asking them about the supposed 3 limit breaks a year I'm supposed to be allowed, told them I'm a 12 year customer who didn't use to have these stupid things, etc. Nope, they tried to sell me the $50 "upgrade" to unlimited. i.e. the same service I had before they forced a downgrade on me.
NEVER, ever do an auto pay with any of these companies. I had to close one bank account to get them to stop taking money even after I no longer had the service.
Why hell would setup bank account for autopay. Get Prepaid Card or Privacy.com and set limit to the amount they can take per month. I got 100mbps for $30 with autopay on 10th month i use prepaid card and load it every month for $30 never had issue yet.
@@SynZ777 , changing my bank account was much easier then dealing with a government agency and filing a law suit. Empty threats don't work on people like this.
You have done a good deal of research, and I especially like how you mention the cable franchising segment. Where you go off board (and mention not knowing for sure in the video) was the "unspoken territory rights" bit. Most of the contracts made between cities and cable providers come with a 10 (or longer) year exclusive rights to lay cable. After all, if say, Denver has Comcast lay lines for $75 million, they want a return on that investment, and don't want ATT or Spectrum to lay lines and have to compete.
Sounds right.The damn box is bad . Just give me a new box.not some one in another country you can't under stand telling you a line of BS!!!!!!!!!!!!!!!!
Im a Comcast rep and sometimes i hate asking these questions, but believe me, many people's issues have been resolved just by unplugging and plugging back in.
Our service went out SIX TIMES just yesterday. I kept getting told to restart. Did that every time before I called in. Intermittent service isn't gonna cut it.
