I install the Star TPS100 thermal printer on the network I install it on a computer on the network and it works normally, when I try to install it on another computer, when I search the network it goes offline. If I try to install it via an app on my Android smartphone with the Star app, when I search for it on the network, it goes offline. Could you help me with the solution? Thanks
The cutting error on the tsp100, I unplugged the printer and restarted the computer it was connected to. Once the computer was back on I plugged it back in and the error was cleared.
I have the star TSP100ii futurePRNT - at the end of each receipt there is a small piece of paper that says “Have a great day :)” is there anyway to stop printing this? The small pieces of paper get stuck in the printer and jam it up.
Hello, and thank you so much for your inquiry! This is definitely a question for Tech Support. You can fill out a quick form here: www.starmicronics.com/Supports/SupportTechnical Someone will get right back to you. Please let me know if you have any further questions or issues. Again, thank you for choosing Star, and have a wonderful day! 😄
I have the TSP100IIILan,and i really need it to print uber eat orders in my restaurant, the problem is that when i try to print "printer connections error", could you help me?
Hi there, Keiro! Thank you for reaching out to us. We're very sorry to hear about your connection issue. The quickest way to get it worked out is to contact our Tech Support Team. Simply fill out this form: starmicronics.com/support-tickets/ and someone will get back to you as soon as possible. Again, thank you for choosing Star, and please don't hesitate to reach out again in the future! Have a wonderful day 😊
Hello, and thank you for your comment. This is definitely an issue for our Tech Support Team. Simply fill out this form here: www.starmicronics.com/Supports/SupportTechnical and someone will get right back to you to help. Thank you again and have a wonderful day!
Biggest problem to me is that the till won’t open as it says printer is not connected despite the lead being connected (lan cable). Is there a quick fix to this?
Hello, Matt! Thanks for your inquiry. We would recommend getting in touch with our Support Team. Simply fill out this form: starmicronics.com/support-tickets/ and someone will get right back to you. To see if you can find an article on our website to help, you can also search our self-help knowledge base: starmicronics.com/help-center/ Again, thanks so much for reaching out, and have a wonderful day!
i had this issue and had to go into my POS software for the register and conirm the printer definition was sent to Epson... but that was my issue, dont know if similiar or not
Hello, and thank you for your inquiry! This is definitely a problem for our awesome Tech Support Team. Simply fill out a form here: starmicronics.com/support-tickets/ and someone will get right back to you. Thank you again for reaching and please do not hesitate to do so in the future. Have a wonderful day!
Dude, just turn it off hold down the paper feed button, and while holding down paper feed switch turn it back on, it will print out a "self-test" if all the doors for the paper and ink cartridges are correct, then press the paper feed button again for the second "self-test" page after that try ringing in and order if that doesn't work restart the POS terminal and check the POS terminal connection as well, then try to ring in another ticket... if it still doesn't work, you may have a bad cable or the printer has circuit board has failed and needs servive... you act like you are giving all the possible troubleshooting answers, but one answer that can fix this in 30 seconds and may lead people to believe the need to make a service call where you say you had to refurbish it when that's all you did
Bruh the problem i had is that i couldn't open the printer, tried finding the error for hours, googled, asked ai, even went through the ENTIRE manual and nowhere does it say wtf to do once it's locked and can't be opened. Thanks for getting me fired from my job.
Hi Sharon! Thanks for reaching out. If you visit our Support page (link below), you can either reach out to someone on our Tech Support Team directly or search through our Help Center to see if the answer is already listed. starmicronics.com/pages/starsupport Thank you so much for contacting us again and please let me know if there's anything else I can assist you with. Have a wonderful day!
Hi Paige, we're sorry you're experiencing this issue. Have you tried to call our support line? You can reach our support representatives at: (800) 782-7636 x995 (United States). Let us know if you need anything else. Have a nice day.
Have a Star SM-L200 printer in my Taxi. The blue error light keeps flashing when powered up.The cover is also closed. The batteries light also shows battery depleted even when on charge for a few hours. What can I do?. Thanks
Hi there, if you are in the US, please contact our technical support team via this link (if you are outside the US you may navigate to our global sites in the footer of this page): www.starmicronics.com/Supports/SupportTechnical
Hi Joel, I'm sorry to hear you're experiencing an issue. Could you please let me know which country you are in? I can connect you with the correct technical support team. Thanks!
Hello, and thank you so much for your message! It might be best to ask our Tech Support Team your question, which you can do here: www.starmicronics.com/Supports/SupportTechnical Please let me know if you have any further issues. Again, thank you so much, and have a wonderful day!
those are common errors and easy to solve, What I never understand is why printer just stop communicating with Computer. You have to access printer properties to change usb port or simply turn "Use offline printer" check off. Why is that happening?
Hi David, and thank you for your inquiry. This may be because of several reasons: Windows print queue, updates or device manager, Windows ports conflicts, old printer firmware, printer's driver bi-directional communication set to "off". Please contact Star Technical Support for assistance in addressing this issue and someone will get right back to you: starmicronics.com/support-tickets/ Thanks again for reaching out and please don't hesitate to do so in the future. Have a fantastic day!
i have an FVP10 with an error blinking light of approximatively 1.5 seconds interval i connected it through bluetooth , but it appears offline in my printers and scanners list how can i do??
Hi Berthold, we're sorry you're experiencing this issue. Can you please let us know which country you are in, and we can connect you with the correct technical support team? Thank you.
Thank you! Here is the contact information for the Star office that covers your region: star-emea.com/contact/ Let us know if you need anything else. Have a nice day!
Hi Bobby! Thanks for your inquiry. This is a question for our Tech Support Team. Simply fill out this form: www.starmicronics.com/Supports/SupportTechnical and someone will get back to you. Thank you again, and please let us know if you have any other questions. Have a wonderful day!
Hi Joel, if the printer is Ethernet then it probably either has no IP address or is not detecting the Ethernet cable. To give you some more information, we would need your printer model information and a printed self-test. Thank you!
Hi Bobby! Thanks for your inquiry. This is a question for our Tech Support Team. Simply fill out this form: www.starmicronics.com/Supports/SupportTechnical and someone will get back to you. Thank you again, and please let us know if you have any other questions. Have a wonderful day!
Has anyone ever had the problem of individual lines printing with both red and black ink? My guess is an alignment issue or the batch of ribbons i got is bad. Any ideas or help if there is anything i can do is appreciated!!
Hi Chris! Thanks for the inquiry. This sounds like something our Tech Support Team would be able to assist you with. Simply fill out this form: starmicronics.com/support-tickets/ and someone will reach out to you ASAP. Please don't hesitate to reach out again in the future! Thanks so much! 🙌🤩
Hello Kim. Please contact our technical support team (please note this is just for the US - you may navigate to our other country's websites in the footer of this website, though): www.starmicronics.com/Supports/SupportTechnical
