Common helpdesk problems or requests and how to solve them

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Опубликовано:

15 сен 2024

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Комментарии : 54

@blackjaguar324 5 лет назад

The 4 dislikes must be from those that called the helpdesk because they didn't realize their computer was unplugged.

@ULTRABLUE4 5 лет назад

lol, true.

@luccajesus8382 3 года назад

Sorry to be so off topic but does someone know a method to get back into an instagram account? I somehow forgot my password. I appreciate any tricks you can give me

@daviddustin1773 3 года назад

@Lucca Jesus Instablaster :)

@luccajesus8382 3 года назад

@David Dustin I really appreciate your reply. I got to the site thru google and Im in the hacking process now. Looks like it's gonna take quite some time so I will reply here later when my account password hopefully is recovered.

@Spaethon 7 лет назад

This was awesome! Very very helpful. I'm getting into the field soon and am looking out for everything I can possibly expect. This video showed me exactly what I wanted to know. Thanks!

@reeltherapy2023 5 лет назад

thanks i feel confident now to face my first ever help desk interview

@olafoos9623 4 года назад

Roshal Samaranayake how'd it go

@Sinatik 6 лет назад

I'm applying for junior IT support roles at the moment, although this was quite basic it was a very nice watch! Thanks!

@sanaeverydaysunday5068 4 года назад

That first example is kinda absurd to think but it is very true. It happen often when i'm supporting end users.

@JPadArt 7 лет назад

Awesome tips. I'm starting as a level 1 tech and I really appreciate these videos.

@Cneqq 4 года назад

The main information I got from this was not how to fix issues but to actually expect stuff to be this simple, it's certainly hard to get my head around but hey if a job is easy I'm not complaining lol great video

@Jobskillshare 4 года назад

Yep, don't worry about it, it is mostly easy stuff if you can prepare your mind and add some skills, check out other playlists on this channel, you can learn a lot as you work :)

@danielgabay8816 3 года назад

Great video and very helpful.

@ryanandlizharrison 2 года назад

Super helpful bro, thank you for creating this! Still applicable in 2021, most of it. :)

@ctsnctechnologychannel6342 3 года назад

Lots of really great Information!!!!!

@Blizardde 7 лет назад

Good video, better than those two parts for Ticketing. Thanks

@hectorbartlett567 5 лет назад

Very junior level training!!

@jecmenicjecmenic32 6 лет назад

Excellent explanation bro! Thank You!

@harshil440 7 лет назад

Great job ! Thank you so much man!

@rahulsalunkhe413 5 лет назад

Please provide solution for domain account lock issue frequently. Any power full tools to search account logs.

@geov.1052 4 года назад

I 've worked on helpdesk and i had calls all the time for problems that the pc users could easily do themselves but refuse to learn how to do them. They think " I have the helpdesk department stand by, why bother learning some basic things?"..

@nextphaze2 7 лет назад

Awesome as usual.

@christianjavier1776 4 года назад

I’m changing careers from sales to IT. Taking the 3 month course. I hope this isn’t boring, this seems too basic. I thought I would help with network or troubleshooting software issues

@Jobskillshare 4 года назад

This is not a course, our courses are 5 days live training, and also after that many more labs needed to be finished before you go out to apply, This video is about common basic very basic calls we get. If you are interested in the full course go to jobskillshare.org and even the free course is more then 80 hours of content so you will find many advance videos thanks

@catsandcookies443 5 лет назад

before I do any troubleshooting I always restart the computer like you said sometimes they do so many things at the same time then I ask the user to do again what was doing then if comes an error fix

@alexandrailubs2945 3 года назад

Very valid point

@2Evil4You2Night 7 лет назад

Great content, great videos, very helpful! keep at it :)

@denissherry9163 7 лет назад

Good man! Thanks for that. Keep up the great work.

@nawidsaaes5319 5 лет назад

Very helpful ..... many thanks!

@johnmerks5908 7 лет назад

thankz dude great video thumbs up for you like the last part you say

@Kenney9120 6 лет назад

. How many folders would you recommend keeping? Are they best for things you do not encounter that often?

@RejectedJoker 5 лет назад

Is it recommended to get a degree for Helpdesk? or can i get a job with customer service experience and a A+ cert

@Jobskillshare 5 лет назад

No degree is required, I have written a very detail blog on this check it out, you can apply with skills, with certs or with degree www.jobskillshare.org/how-to-start-it-career-with-no-experience-and-it-education/

@sajidali-oi2fh 7 лет назад

amazing thanks alot

@mdshahalam4042 2 года назад

great!!!!!!!!!!!!!!!!!!!!!!!!!!!

@rajmanindersingh943 7 лет назад

awesome work !

@MrFleur0116 6 лет назад

good video brother

@ketofitforlife2917 3 года назад

I'm going in to meet engineers tomorrow for the technical part of my interview, I just graduated. I have a home lab and know computers/networking... but for some reason I'm freaking out. lol

@carlossantiago4612 7 лет назад

Thanks !

@ashleycathapermal9802 7 лет назад

great video:) thanks

@tato2493528 Год назад

i know that profile picture. saw u in kev's livestream..lol im pretty sure it's u

@yashpreetricky 6 лет назад

thanks buddy

@curtiswood991 6 лет назад

Can I work remotely for you??????? Would be a cool ass boss.

@62saki91 6 лет назад

seriously? these are the common issues that show up on ticket system? the projector i would have to research, but i know a windows pc slows down the longer it is on due to kernel memory leak, i've been doing helpdesk at home alot LOL especially when putting together enthusiast rigs for myself or family members. although i will say i hate wireless mouse/keyboard combos, you type to fast while moving the mouse, and it will skip datafrom one device or the other, it becomes most evident when gaming with a board and mouse combo in wireless.

@strgtr3531 4 года назад

👍👍

@Replymessage 4 года назад

Shit doesn’t make sound, doesn’t work anymorw

@llukmanhalimi2543 4 года назад

Pro tip: stop waving your hands infront of the camera

@mr.c2293 3 года назад

Is this like Tier 0 calls? lol Helpdesk is more than this A+ level stuff. You have Exchange Group Distribution, ADUC Management whether Share Drive Permissions or Security Group Management , SCCM, Strato Desk/Citrix Virtualization you have to handle, Networking Printers, list goes on. Please dont think what this video covers is helpdesk, it most certainly is not.

@Jobskillshare 3 года назад

Please take a moment and check the whole channel, the things you mentioned is correct but not every helpdesk is hired to perform such duties. We have over 1000+ videos here to break things down so new people don't get overwhelmed. I hope you will take few minutes and go over how our video's and idea works. If you mention SCCM, AD etc then you have to explain and break that down because it's not a helpdesk level skill but certain components or features are given to helpdesk.

@KevtechITSupport 3 года назад

You have to watch his other videos. This video is just covering a little bit of helpdesk. He has videos on sccm, active directory and other stuff. Please take the time to watch the other videos. The purpose of the video is to show some common IT issues not everything. Obviously you can't cover everything in one video.