IT: Entry Level Helpdesk/Desktop Support (Troubleshooting Real Life Tickets) 

This channel is like a hidden gold mine

1:35 Ticket # 1: Calendar Access (Outlook Delegation) 5:28 Ticket # 2: Monitor Request (Refer to proper department) 7:45 Ticket # 3: File Restore (Previous Version) 10:18 Ticket # 4: Excel Addin Installation 13:14 Ticket # 5: Admin Rights on local pc (Computer Mgt) 16:13 Ticket # 6: Zoom Installation on local pc

I started my IT career exactly a year ago. I just landed my first role as an IT Specialist at an HR company. This channel has given me so much knowledge that I'm excited to apply. Appreciate you Mr. Kev 👍🏼

Having trouble landing a entry level help desk job. But this video is keeping hope alive

Wow, this looks like exactly what I need to get my feet wet, I was just informed I made it past the interview stage for my IT traineeship. I will be doing helpdesk and a nationally recognized qualification during the week and these videos look like to be an invaluable resource to get me prepared. I'm over the moon, but need to be ready. Thank you so much Kevin!

I recently got hired as an IT Helpdesk Support, this video shown me a lot on how to deal with tickets

Thank you man. Never take these videos down. They're fantastic and valuable resources.

I start my new job as a technical helpdesk analyst from Monday and right now you are my hero and savior

Kevtech is an example of a guy staying on his purpose

Ah yes Kevtech, thanks for making IT seem less scary. I was worried how it was going to be after getting a job out of college, now I'm not so worried. I really need to study up for my comptia though, I am getting a lot of the questions wrong on the practice tests I've been taking. It's kind of silly how it throws around so many technical terms that you don't really need to know in order to take care of tickets, but I guess they want to make sure you are as prepared as possible

Please Kev do more of this. I have completed your heldesk lab and I got a job this week as a Helpdesk. I greatly appreciate your videos, they are priceless.

Keep it up. I just landed my first gig, while still studying for comptia a+. This was very informative. Keep posting more videos Kev!!

Kev you are honestly one of the most helpful people I've ever come across. Thanks so much

Damn these videos are gold bro. For anyone who's never done help desk this can be used as perfect examples on how to handle tickets.

i'm startiing my first job monday and found you kev very informative thank you !

You can use powershell for the outlook delegate status as well. Takes more up front prep if your 365 tenant is using modern authentication and 2FA, most people are now, but it allows you to make that change without going to the users outlook and allows you to make more large scale changes for example if the calendar needs to be made accessible for everyone in the company.

Nice video I finished my certification of IT support but finding remote jobs is kind of hard in Africa. But at-least I have an idea how to work on tickets

Great content, man. Looking into potentially switching majors and going into IT, but I was having some doubts about what the job was exactly like and if I’d be interested. I’ve always been good when it comes to helping others with IT problems and I was looking to see what a job like this was like. Very informative and helpful. Keep up the great content!

Oh, men.. Your're awesome your video tutorials is very effective and easy to understand the way you teach us..

Really appreciate your channel and efforts towards teaching others. Just about to make the transition into the field from something pretty different. Also, TIL Shift+Right Click :D (curse Windows 11's simplified right-click).

I took comptia course and managed to pass 901 but I don't remember all this stuff. Your video knocked out my confidence 😅

I’m not even in IT but I like watching the break down.

one of the best channel a proper real-life experience in action

I really liked the video. I'm considering a career in IT, I'm not a very good people person. (Small talk, chit chat) Is it like working in a call center? Honestly what I'm looking for is just working with computers but not like a call center situation. I work at a call center job and I really dislike having to be "fake nice" I like being real and I'm usually no nonsense unless it's appropriate to joke or whatever. I probably sound like a jerk lol I'm basically trying to find that right fit for me. I dont mind talking to people, but having to do the whole salesman thing just annoys the hell out of me. I wanted to ask if it's different than your standard call center work? You seem very knowledgeable and experienced. Any advice is greatly appreciated!

Thank you, thank you, thank you. Your videos are so helpful. You keep it real and are AWESOME. Please keep it up!

Awesome help KevTech!! Much appreciated...keep up the teaching as you are really helping !!!!

Making my notes and studying hard. Thanks for the tutorials as always!

You have been go crazy with these videos. Thank you !

I really love your content. I have servers interviews coming up and your videos are helping a lot

Wow great vid! I have a call tomorrow for an it help desk gig!

Hi Kevin I have used FreshService in my last job!

This guy has Left 4 Dead on his computer? Based

This appears to be a cake walk. Hopefully getting my first entry level IT position next month... Currently making $12k/year in a laborious muscle-ripping shit hole. A+ cert and working on Network+.

damn so this is how its like? i know things can change up but if its like this the majority of the time, i can easily pull this off. been studying for A+ for helpdesk. im not a people purpose but if i have to i will. but if its like this more than it is dealing with people physically. then it would be great. but im sure it varies

Always informative .Keep making such videos

Best channel

Good video, keep them coming. This was very helpful!

Your videos are very informative. I sent you my resume..if you get a chance would you pls have a look on it. I'm having hard time finding job

Thanks for the useful video. We love these types of real-world videos. One question, what remote connection software do you use while working inside the companies and sometimes like this that you connected to the client's system at home?

Bro am I gonna need approval to go to the restroom? Lol Jk, good vid, got my sub!

"Whatever" 😂 appreciate alot

awesome video!

awesome thank you a lot for sharing your experience thank u men.

subscribed

Hey Kevin, Thx for the content man. quick question, for the software installation tickets, you mean you physically go to the users computer and download/install it for them? Or RDP into their computer?

9:47 damn i don't have superpowers for this ticket

Make more videos like this

great job thank you

Your videos are really good,, have very much practical exposure compared to other youtuber Would you be able to make some detail videos on SSCM, MDM and Xenapp? will wait for your new videos thanks in advance

Thank you so much for this info..

Dude, love it. Thanks bro

Thank you for this video

I hope I can find a job like this, it's a struggle for me. A remote job would be better for me since I don't have a car of my own.

I would really more videos on this!

@Kev, for the ticket involving the delegation access, you did that through the outlook app but if you did not have access to that profile on outlook, you'd have to give someone access using exchange admin center, correct?

Thank you so much!

Hi Kev, amazing videos! Much appreciated! Ive got a stupid question to ask. The actions you do in the video, like installing macabus etc. Obviously you do it here in VM. But in real life environment, would that be done by going to person computer and doing it physically, or you would do it remote? Like using PXE? Cheers!

04:01 : how to give delegation access to some one in outlook 07:47 : how to Restore a deleted file on Shared Drive (Previous version)

Maybe a dum and late question… but how do you access these users computers. Everything made sense with your server but are you using remote access? Or actually simulating going onto their computer at their workstation/desk

Thank you

In the work environment, would all of these tickets be completed usingRDP from your computer to those people's computer?

VSS (previous versions) only works if it's enabled, it's not enabled by default in most DFS Server environments

good bro

when installing mcabacus , would you remote in to their computer or would you go to their office? thanks this very helpful.

you're the man!

Isn't that a request for a privacy screen and not a monitor at 5:28? He says he is working from home and needs a monitor screen for his laptop. Looks like he is asking for something to give him privacy while working from home.

please make different videos Of IT support(Troubleshooting)

If a company used SCCM and an employee wanted to install zoom, could you log in to their computer, click start, and type company portal and see zoom there as an option? Thanks.

When you say attach an email, do you just screen shot the conversation, save it and attach? Thanks

Hi, there R. O. here and I have a question. About how many times a day or about how often during the day will an entry level IT help desk technician answer the phone. And about how long will he or she be on one single call? Thanks so very much, great video! R. O.

For the Macabacus ticket, couldn't you have added that software via group policy in active directory or no? Thanks in advance.

The only issue I have is that in this video, you aren't actually doing the steps that you are speaking of. I am a visual learner. I have to see each step. This helps a little bit not as much as I thought it would.

Is the Helpdesk something a person can get into later in life? Do you think a certificate from a community college certificate in the Helpdesk is a decent initial investment? I'm looking for an entry-level position and looking at how to get started. Thank you.

how are u accessing to a worker pc? are u doing it by the server?

in most job environments, do you think we will be using the browser version of office 365 or the desktop applications for them like in this video. Cause when troubleshooting for the outlook delegation and excel addin installation, I could not find any file tab on the browser version for accessing delegation control

kevtech thanks for the video and i would like more videos on tickets

When a user request for an app to be installed on the local pc just like in the last part, would you install them using remote connection? because in the last part you install it on your computer. How would the user know if it's installed in their computer. Sorry for asking. Thank you.

I would hire you. 😁

Im doing Helpdesk At The moment Your videos really helped ! But i really want To be Web developer I love programming Could i Jump From Helpdesk to a Developer?

thankyou so much @kevtech IT support

Good! hey man, what do you think if a take Comptia Security + to get the entry level/ IT suport??? i already have MTA Networking and Google IT Support Certification. Thank you!

Do you have to use the person's computer to install the new applications?

Yo i love this. Hope there is more. sub n liked

Hi Kevin. Is it possible to create a home lab for ticketing? I've been curious about hands on learning but I can't find anything. I'd appreciate any help. Thank you.

hello, In ticket 1, do you have to remove access for Tom Wells after a certain period of time?

For installing apps on a local pc.. just like the last one. Don’t you need to log in as the “user’s credentials ” on the server then download it on their pc? Or just download the app and just let the user have permission using it. Ps. Just a young aspiring individual trying to learn and expand more knowledge. I love your vids btw.❤️

Hey Kev, question. When the ticket asked to download zoom. Do you have to physically go to their computer and install zoom? How do you install applications on their computer?

Is it possible to get a IT Support Job, with a AS software develop degree? Or with a CIS certificate ? Thanks

Hi Kev.I have this confusion about giving admin rights to a user .If we give rights to a user from his computer ,what if he give rights to himself by just going into computer mgmt and click groups and add his name.Or is it our computer from which we have to give access to.Can it also be done via Active Directory users and computers.Also for the zoom installation,is the installation on our computer or the user computer.

how do you take control of their pc to do these things like, installing zoom on their computer

Great video. I'm unable to read. Can you zoom th window for upcoming videos

Hi Kevin i was in Service Desk Analyst Job, but now i have got IT Assistant job i will be working in Office after a week where as service desk analyst i was working from Home. So my question is IT Assistant is better than Help Desk job?

What's up Bro? I noticed you had a video about the Department of Education. I live in DC and I'm trying to get an IT job. Do you have any suggestions?

Please i just have one question. Do you solve all this problems via remote desktop or you actually go to their computer and do it. My previous job requires me to go to user's computer and fix it before writing how i fixed it. I'm lost do help me

but local users and groups manages local accounts only, in an environment you're describing it would be active directory environment tho

Hey man. I am currently in a college and started Network Administrator Associates Degree program. The program takes about 2 years. At the end of the program i get A+ and Network+ certifications. After completing the Associates degree program, will it qualify me for Help Desk and Customer Support specialist jobs?

Usually how do you access their computer? With anydesk or?

Great video, but absolutely hated it each time you took a coffee sip and interrupted the flow.

12:40ish. how do you run as an Admin?

what would be this job position called