COMPENSATION PLANS for Customer Success Managers 

#Compensationplans #customersuccess
What should compensation plans for Customer Success Manager be? What is the reasonable Customer Success Manager salary to attract the right talent?
There are different factors to decide whether you should provide a variable or fixed salary for customer success managers. Customer Success compensation plans are also determined by the location of the Customer Success Manager. A well-devised Customer Success compensation plan can attract the right and best talent by understanding what motivates Customer Success Managers to accept a job offer.
In this interview, Maranda Dziekonski, Senior Vice President of Customer Success at Swiftly, shares her Customer Success compensation plans and strategies as well as why it's important to pay Customer Success Managers well and make them feel valued.
Watch the full video now and learn more about Customer Success Manager salaries and how to create attractive Customer Success compensation plans.
00:00 Intro
01:24 Fixed vs Variable Salary
02:52 Setting Quarterly or Annual Bonuses
03:57 What the Variable Percentage Should Be
04:59 How to Handle Pay Gap for CSMs in Different Regions
07:10 How are Bonuses Calculated?
08:57 Metrics to Determine Compensation Plans for CSMs
12:00 Pitfalls in Creating Compensation Plans for CSMs
12:59 KPIs and Metrics for Quarterly Reviews
📑 Read this blog to find advice on Customer Success Career Development:
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🎥 Watch this video to learn more about hiring the right customer success managers.
• Steps in HIRING the Ri...
⏬ Infographic: 2022 Global Customer Success Manager Salary Trends
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