Prompts Used to Build this Chatbot: 1. Let someone create IT helpdesk ticket request for their hardware, software and licenses related issue. 2. Add an option for "Device Request" in this question. 3. Add a question for the priority of the request. 4.If Priority of the ticket is High or Medium then Add a question to ask the user to choose their preferred contact method, choosing from email, telephone or SMS. 5.Add a message saying Thanks for generating a ticket. We will contact you within the next 24 hours. 6.Summarize the information with Issue Description and Priority in Adaptive Card.
AI Copilot in Power Virtual Agents looks amazing! Building an IT Helpdesk chatbot with Copilot prompts is a smart way to enhance capabilities. #AI #Copilot #Chatbots #PowerVirtualAgents
@sharitaharryparshad7565 It's very much achievable, all you need to create a flow using the action then using connectors, connect to sql server to fetch the data, parse into JSON and then send the response back to PVA.
choose box- is there anykind of possible to configure of those box because horisontal version isn't UI friendly and vertical choise boxes is better to select and see. ? CSS- HTML code? PVA doesn't give native solution about it?
@@iamdhruvinshah How about different way like notification mp3 (power automate? ) or another way like if we put bot in voice channel and it will be "rescue" voice record etc like if some server is down and we dont want that every one call to customer service. Maybe there is also change to put online customer service voice channels own mp3 record put if we want only temporarily messages /notifications to customers or bot to tell customers via voice and written way different notifications with PVA
