I booked because other reviews said it was amazing. I give it 3*
At the time of stay I am a Titanium Elite Bonvoy member.
I stayed a total of 5 nights. The first 3 nights were in a Superior Twin room and the remaining 2 nights in a Junior Suite (Twin).
Check in was okay. I used the mobile app to check in so the hotel had an idea that we would be arriving at 11pm. I had also got in touch with the hotel in advance to let them know I was vegan - more on that later!
First 3 nights:
The rooms were comfortable and had a balcony. The balcony is not private - you could hop over to your neighbour. This is good if you are friends or family with your neighbour but not so good if you are strangers and you want privacy on your balcony.
The shower was on the wall adjacent to the taps, which means it would be facing outwards towards the bathroom floor. There was a shield to stop the water from going out but you do need to be careful.
There were some toiletries such as body lotion but no dental kit or anything else. I didn’t ask if these can be requested or not.
Be careful when entering the shower, for some reason, housekeeping kept leaving the tap for the shower on the hottest setting! We had to adjust this each time before stepping into the shower.
The room also uses European plugs. I didn’t see any USB charging ports and I didn’t carry an adaptor as I thought all hotels today would have at least USB! Front desk luckily had a Europe to UK adaptor (the last one) which I borrowed and returned on check out. Note, if you do not return this, they may charge you!
There was a fridge which was empty! You are given 2 bottles of drinking water on arrival. However, this is not replenished thereafter. I was told that you can pick some up at reception, however, they had kindly put some in our room the next day.
The staff at the front desk were helpful and friendly but Iliece was the most helpful! He helped us on many occasions and never once seemed to be rushed or bothered! We only had general queries like how to get somewhere or book an event but still - he as great!
The Junior Suite was nice as it was more spacious and the bathroom had a separate shower cubicle and a separate bathtub. However, the door to the shower cubicle wouldn’t close and when I reported this to the front desk, nothing was done so I ended up showering in the bathtub - just like the previous room. However, the water would take several minutes to warm up in this bathtub so not the greatest.
There is no balcony but you can open the windows a little.
There is also a full fridge stocked with 2 bottles of mineral water, Perrier water, Heineken, iced tea and more. These are provided on arrival and not replenished thereafter whether you are staying 1 night or 10 nights.
There is a small 24 hour gym on site, a small swimming pool (about 10 metres) open from 9am - 9pm and a SPA which is an outside service - not part of the hotel.
My most disappointing feature was my breakfast! France is famed for croissants and so I had contacted the hotel in advance and asked them if they can speak to the chefs and have some vegan pastries prepared so I can enjoy these for breakfast. I received a reply back saying, breakfast is a buffet and there are vegan options available”.
The breakfast did have avocado though! So I had something to eat!
There was also Almond milk for those who are vegan, lactose intolerant or just prefer to have no dairy.
The breakfast staff were mostly friendly and helpful. However, you cannot talk to the chefs! They will tell you to talk to the staff who will liaise with the chefs. Hmmm?
Breakfast was between 6am and 10am Mon-Fri and 6am - 10:30am on weekends.
Overall I thought the stay was okay but the hotel definitely has room for improvement. I had booked this as I had read so many reviews online where the guests had amazing experiences.
Marriott also has an autograph collection in Montpellier. It is more expensive but if I was to return to Montpellier I would most definitely be giving that hotel a go!
I would rate this hotel as a 3 star at most. I hope this is helpful.
8 сен 2024
