In the end they got free snacks. The more I hear those cast member guest stories the more I get the impression the loudest, meanest and most obnoxious guests always get away with an extra.
@@willshedo I know right... its like: "would you be happy if I gave you free snacks?" "Yes" "Oh I see, so why should I reward you something for being a squeaky wheel and carrying on? Security!"
Oh my goodness the story about the family from New York KILLED me because they were acting like it’s such a long way away! Lol I’m from New York and travel to the parks multiple times a year and it’s a 2 hour flight! Lol!!!! These stories are so interesting and funny thanks for sharing!
I feel like SOOO many people in Disney world flew from NY. It's basically THE place to go with kids when you live here. That person wasn't unique like at all. Now when I was at DLP and to a lesser extent DL that was a bit more, but yeah Flying from NYC to FL is so common it's like almost expected.
This reminds me of when I worked at a shop in Lapland a few years ago. The shop I worked at sold reindeer shoe tree ornaments with the reindeer's names on them. We sold out of the Rudolph ones and they were selling way quicker than we can stock up on them as people were buying 10 at a time. Adults would shout at me and say how disappointed their kid would be if they couldn't get one. Like the child was entitled to one and couldn't just be told ''you can't have one''. It was really hard as I had to stay in character and pretend to be the happiest little christmas elf at all times. One woman said to me one day ''but I want one!'' and I could help but reply with ''Well, sometimes in life we can't always get what we want'' :) Then she walked away.
Wow that’s awful! Maybe it’s because I’ve worked in retail, but I can’t imagine treating someone that poorly. Whenever we go to Disney we always try to be very polite and kind to CM’s (not to mention you’re more likely to get the help you need if you ask nicely!)
Due to the sheer anxiety and distress working customer facing jobs has caused me in the past, I can't help but be anything but cheery to employees I come into contact with, I would imagine working at Disney is incredibly stressful for some.
That was one of my biggest pet peeves working retail was when people would say "well can't you just check the back again" after you've looked at the computer system and have already checked the stock room that day. I live here so I can guarantee that we don't have your shirt.
I think that no strings policy should not apply to certain people. Basically you rewarded their bad behavior. Pretty obvious they complained to get free stuff and they won in the end. So annoying but great story 😀
gissneric I agree they shouldn’t be rewarded for complaining but their aim wasn’t to get free stuff but just to use up their dining plan. As they were leaving they wouldn’t have another chance to spend it anyway so it was redeeming their credits without putting it through the system effectively. Generally I don’t like giving free stuff in bad situations but this was up to the coordinator. I prefer using no strings to make magic! Thanks for watching 💕
No bad behavior was being rewarded in this instance. Any location that offers purple icon snacks in all 4 parks can and will convert one QS credit into 3 snacks as long as it is during one transaction. Only if people want to break up the 3 snack credits to use at different locations do they need Guest Services help to convert.
First let me congratulate you for your story telling ability. It is SO NICE how you get to the point. Another CM channel I've been watching is just painful and I often end up giving up on her. Second, you did very well dealing with these chuckle heads. Many of us would no thave had the patience.
I felt so bad for her. How horrible. I know I get nervous in situations like that which makes it 100x more difficult to think properly. Why can't people teach their kids in a loving way instead of bullying them and shaming them.
We had over THIRTY-EIGHT snack credits left among our nine family members. But we understood it would be easiest to purchase the snacks from the resort. So we went crazy in the snack area at our resort the morning before we left, buying gummy Disney characters, pretzels, chocolates, all kind of good stuff. We went to a very funny cashier who joked around with us about having to pack all these yummy items into our suitcases without having to pay for an extra bag. No problem, we rode the train, which put us into another conversation about rail travel and how much fun it can be. It was super easy, and we had a bunch of little gifts to give out at Christmas. People, it's not rocket science, and the snacks are pretty much the same all over the resort. Sort it out the night or morning before you leave, AT YOUR RESORT. It's just simpler.
Yes! I had a friend who worked at a resort and she said this happened all the time but they were used to it, plus it meant the guests could take the stuff straight back to their room or literally out with them as they left! Just makes it easier for everyone and the souvenir snacks are the same everywhere 😅
I would love to hear your top magical moments too! Love your videos so much! I’m applying for the CEP right now (alongside your sister haha and praying we both get it!) so your videos are both super helpful and super exciting!! Xx
I hope you will do a magical moments one as well, your story last year about the family with the matching bracelets was very touching and makes me think of the best of Disney.
Hi Emily. Just found your channel and am loving your guest stories. You deliver your stories so eloquently and exude so much personality. You’re so likeable and doing a great job. Keep them coming.. 😊
Trust me your NYC accent is 100x better than most Americans British accent 😂 I love these types of videos btw! I’d love to see another installment of the magical moments you or your friends have had/made too ♥️ I hope you’re having/had a great Disney trip and make it home safe!!!
I am enjoying your stories here. I worked in retail on my summers off from college and I can relate, especially when you know you are out of something and yet the customer still insists you check in the back anyway. I've done that go in the back wait a couple minutes and come back out with the "bad" news. By the way, I enjoyed your New York accent. It's spot on.
Super cute job sharing some pretty miserable human interactions. We love the whole Disney experience so much and can never understand when we see people there who seem to be determined to make sure everyone with whom they come in contact is made to feel as miserable as them. Why even bother to go to Disney?!? Definitely would love to hear some of your really great guest experiences too.
Keith Thompson agreed!! I get that people are hot and tired but don’t take it out on the cast members!! I’ll be sure to share them soon - thanks for watching ☺️
I find it interesting that people are shocked by this. All of these stories are my average customer here, and some of them are pretty mild compared to what I deal with every day. I assumed it was an American thing, but maybe it's not as common as I had believed.
@@emilyswanderland It is what it is. I try not to take it personally when I'm being screamed at and cussed out because I ask a required question. My favorite is when they demand to talk to a supervisor because I obviously don't know the policy even though I've worked there for a while and the policies are ground into us. If it were applicable, I would absolutely say, "Have a magical day!" when my manager tells them the same thing I just did.
@@reverendsquirrel My favorite part about that, in my 11 years in retail, was when they'd ask for the manager only to find out that I (The same one they'd just been so rude to) was, in fact, the manager. That look on their faces every time = priceless!!
Man that dad was just rude to his daughter but I’m glad she got what she wanted. Would’ve made the dad look even worse if he had taken it from her just because she couldn’t figure out how much change she’d get. I understand learning how to count change is important (I’ve worked in Walmart and worked the register at a quick service location in Disney, trust me I know how important knowing how to make change is) but that was not an appropriate time to do that
I have wanted to work in the parks for years, but I know I would not be employed long if anyone ever spoke to me the way that these people spoke to you. In all seriousness, when someone insults your character and intelligence, how much trouble would you actually get into if you were sarcastic or snarky back to them? You are a human being and I would think that even a company like Disney would let you off if someone called you a name or "mimed" you going back into the stock room to look for an item. If you actually said to that last guy, "Sir, my pixie dust is in short supply tonight..." would you have gotten in that much trouble? I love Disney so much, but if I ever heard or saw someone belittling a cast member like that I would speak up. There's no excuse for entitlement when everyone is paying the same price and waiting in the same lines.
I honestly don't know as I was never sarcastic to a guest (only in my mind!) but I think it depends a lot on the situation. If I'd said the thing about the pixie dust, I'd definitely have gotten in trouble because that's rude in any customer situation. However I know sometimes leaders get that guests can be out of line and would treat it case by case.
When you worked at the tower of terror gift shop did you get to wear the bellhop uniform like the attraction attendants or do they have a separate merchandise costume?
"Don't summon me by ringing the bell." Haha, I feel for you. I'm a cashier, and people will repeatedly ring the bell we have on the counter. Even when I'm RIGHT there. Great video ! You seem so sweet :)
"My pixie dust is in short supply at the end of the night when you're being rude to me. I don't feel like sprinkling that stuff around." Ha ! Loved this :) SAME
Sabrina Miller it’s not typical for any store to have them. Post offices, hotels ect occasionally have them but it’s rare. In other countries do they have them in more store then?
WOW that dad miming you to look for the shirt makes me so angry! Please keep making Disney videos, I love them! I love the magical moments videos too, it's so nice how much you enjoy your job, lots of CPs don't!
Aha it was a weird interaction for sure!! Aww I will do!! As long as I have ideas 😂 obviously some days were harder but I really did love making magic for guests 💕
I would love to see videos on your favorite places to eat (in Disney or Florida area!) maybe a list of your top 5 favorite or least favorite rides, travel tips for people going to Disney etc. Love watching your videos!
Emily your New York accent is great for a Londoner or someone from the South! Fascinating stuff. If you work at Euro Disney Emily you will have 20 years of stories for RU-vid in the space of a couple of years!
I actually have a question. We love to bless those who help us and work there. My daughter is planning on giving cast members something as a gift... thinking about a sucker, a cute small button or something like that. What would you suggest?
Ugh!! I hate retail. I still do it, but it's soul sucking. People act like I want to personally destroy their lives just because the STORE is out of stock of an item. I have a ton of crazy people stories, it comes with the territory, lol!
We just got back this week from Disney World. What amazes me is the vast number of people who actually believe that the world (Disney World, specifically) revolves around them! One woman on a shuttle bus told me that her kids expected at least five souvenirs each day and that she felt she owed it to them and then kept talking about how expensive it was. This person would be the kind of person to demand something that didn't exist so that her darlings weren't disappointed in getting one of their fifty souvenirs for the week. Good grief! Working with the public is hard. You have a good attitude about it. Just keep smiling. (:
I stayed at Grand Floridian in August, beautiful resort but will never stay there again because of some of the guests, doesn’t surprise me at all that someone was that clueless there.
Emily’s Wanderland oh it’s definitely not every guest, but the ones who are nasty can really ruin it for everyone. I stayed club level and ran in to some of the most entitled guests, I really made sure to treat the CMs up there well to make up for all they had to put up with.
Man that family saying they’ve come such a long way from New York. Lol try coming all the way from northern Canada xD Thats where I’m from and I’ll be going in a couple of weeks to Disney World
DCP alum from 2011 here! Also worked in merchandise but at Hollywood Studios. Had my share of rude guest experiences and it's especially disheartening to see a parent berate their kid for something completely beyond their control, especially the kid whose dad made her do math at your counter! Or when parents use their kids as an excuse to rattle your cage!
I had a private mailbox at one of these maildrop services. The staff had left 30 minutes early and I had a key to get in to check my private mailbox. This one-man demanded that I open up shop so he could mail his package. He didn't believe me when I told him I didn't work there!
It is hard to tell because I wasn't there, and you said that his tone was bad, but I think it also might be a culture thing. I am from the Midwest (US), and I would ask a fellow guest those questions and would think nothing of a fellow guest asking me that (and would try to answer). But when I went to England (London / Liverpool / Ormskirk) I realized that strangers don't really talk to each other, and when I asked that type of question people look put off (we thought they didn't like us because we were American). And then talking to English people that had been to the US, and specifically the Midwest they said it's just different in England, you don't talk to strangers unless you are drunk in a pub (then they won't stop talking!).
One of the most special relationships a girl can have is the one with her father, too bad the jackass was too busy worrying about whether his daughter could make change that he ruined that special bond.
So, that father with the bullying I swear was my father who I hate. He did the exact some thing to me, on my 5th birthday, at a toy store, in front of other costumers and at the cash register in front of the employee. He told me, after picking out my presents, to solve how much it would cost and what the change would be. But I couldn't. I was Five and had an undiagnosed math disability at the time. He then grabbed my hand, as I'm crying at this point, and walked out of the store telling me I couldn't get my birthday presents on my birthday because I couldn't solve the amount of money it would cost and the change back. He walked us out the store and left the toys I wanted at the register and took me home to my mom. they were divorced by that point and I was at that point starting to see how big an ass he was. But this father you talked about was just as bad. You do not ruin your kid's vacation to the Happiest Place on Earth with that. I wouldn't be supersized that he did that stuff at home too...it's just disgusting to do that to your kid.
I’m laughing at your New York accent. I have a Pacific Northwest accent so I’m told. Lol. I used to be a telephone operator. UK operators said to me, “ I can tell you are from U.S. People love to be snobs. Especially from a wealthy area. They talk down to you. I hated it.
You know that story about the father trying to check for that Pixar shirts, I think I probably would have gotten fired over that one. I have a pet peeve about two things number one is willful stupidity and the other one is thinking and acting like you're better than somebody else. He knew that you would checked for his daughters he knew that you would gone back and checked again specifically for him and yet he demands that you continue to check. I would have done one of two things, either one probably would have gotten me fired if not at the very least written up. The first one I probably would have just gone backstage and sat there for a half hour, or just taking my lunch break and then come back afterwards saying I'm sorry sir I still could not find it the second thing I probably would have done is I would have grabbed him called him backstage with me and had him check every single shelf and hook and had him see personally but there was literally no shirts left in that size.
It is always so interesting how Adult's think they will magically find something that their children could not. Plus they seem to come at an attitude that make's it seem like they are entitled too get and or find what their child is looking for, not quite the Super Dad he was trying to be.
🤣 The NY family might've been related to Rosie Perez!!! 😂 Or at least from your interpretation, that's who they sounded like!!!🤣 (just kidding with ya)👍 Our daughter unfortunately has experienced not so nice guests like that but in the fashion industry, so imagine those snobs!!!🤨 Not Cool at all!!! You might need a pixie dust refill. Thanks for sharing!!! 😁
Nice vid. Yeah working customer service in any capacity shows you the best to worst in humanity. It must especially hard for Disney employees by virtue of the fact there are such strict rules on how you can handle less than ideal guests. It must be difficult, you have guests who spend quite a good amount of money on these trips and as a result some have a sense of entitlement. They forget or don’t care that the people working at Disney are normal people with feelings who are trying their best to give the guests a good experience, that most are willing to bend over backwards to help when a persons request or issue is a reasonable one. They also don’t consider their kid probably doesn’t want his or her mom make a scene or his dad hit on Cinderella.
Wait, what's this about an entire floor for cast members? I thought they still slept in the stinky threshes strewn across the sub-basement's cold stone floor.
