Customer Blamed Me 2 Weeks Later - Hunter's Mobile Detailing 

when you fill out that sheet of the pre condition of the vehicle do a walk thru with the customer and have them sign that sheet. this makes it very clear that you are protecting yourself and them.

Other than getting the hose connector turned around (watch out for that one), the machine is simple to put together and use ru-vid.comUgkxfQauTxLT0JLSvqkq10rD79TU4k0Vz8zP . And very nice, too. I'm surprised at the power-it's more than we'll ever need, and we've not even used the most powerful setting yet.I've cleaned off a dirty concrete porch to get it ready for sealing, started to clean siding, and I know this pressure washer will be terrific for cleaning tools this fall.The only issue we had is we had turned around the hose connector, and it leaked. Once it was on correctly, though, we had no problems with the connection. Just remember that the end with the green knob goes towards the hose. It's obvious now what we did wrong, but not necessarily obvious at the time.

Been thinking of starting a small detailing op. Never thought about doing a damage inspection. Very overlooked because most detailing channels don't point this detail out. Thanks

I'm learning a lot by watching your content. You're a heck of an example.

Great vid. I've owned a couple businesses for the past 20 years. You will ALWAYS have things come up like this even when you think all bases are covered... it's just part of owning your business. I think you handled it like a professional. I would call her rather than wait for her to call you. Stay on top of it as it shows the professionalism when dealing with clients. When something happens like that, I usually "eat" it, pay for it to make it right and keep on moving on. If I'm sure that the customer was in the wrong, I usually shy away from doing business with that specific client in the future. I never want to have a bad relationship with them as word of mouth is huge advertising, but I certainly don't bend over backwards or do any favors for them in the future. Put something in place to prevent the incident from happening again and enjoy running your show.

Going forward... Here's what you should do... Once your done detailing... walk over everything you did with the client and have them sign a statement stating you held up your end to the clients satisfaction.

Advice: Shouldn’t wear a watch or belt buckle when detailing. Don’t use the same microfiber cloth you use the footwell of the car w seats.

Tell reyes to use a ND filter on the camera so the footage won't look so bright in the background

A buddy of mine does mobile detailing as a side hustle and takes a quick video walk through before and after a detail, just for instances like this. He'll download the video off his phone onto his computer, zip it for space, and store it for a year. You never know, people are crazy and will latch onto just about anything they can to not take responsibility for their own actions! You handled it well and went above and beyond with offering to take care of it through the dealership. Keep doing what you're doing!

When doing paint correction it’s important to get a paint thickness gauge tool so u know how aggressive u can and cant be when correcting paint. Never assume that the paint is same thickness on the whole car. Always use that meter before going at it

Yep and when she calls for her next wash it's a NO! You work hard for the customer brother. Make sure you tell these folks if you don't catch it in 24 hours don't call me! If it doesn't rain in 24-48 hours don't call me! 😀

I saw a video on learning how to polish paint correction etc. On cars and the best advice was go to the junk yard or mechanic ask if they don’t want anything like bumpers or Hoods and just practice on that rather then on a car

Love your spirit.. especially when u got back ur detail van.. ur face shows how happy u are getting that back.. keep it coming Much love from Brunei 🇧🇳🤜🏻

A walk through with the customer before and after doing the car is the way I do it. I had a woman who car had run hot that told me seven months later that I probably put something on her car to make the paint bubble up at the grill. Like I told her before I touched the car that it was there. And she said that maybe I put something on it. But like I told her I don't put anything on the body of a car except car wash soap. I don't even use bug and tar remover and most definitely not degreaser on the body to get bugs off. The truth came out eventually. Her car ran hot. The radiator cap on the car had been replaced recently and a new radiator. That was a teaching lesson.

Love your vids bro, very transparent and honest communication sets you apart from many other detailers online. You’re not afraid to show the whole experience of learning and growing as a Detailer and you don’t seem to let your ego get in the way. God is great my brother. Thanks for the great content, and God bless you. Cheers, Christopher Gloss Kings Sydney

As a detailer, I recommend not using an air hose to blow dust out around the dash/gauges... it will force dust into the gauges that cannot be removed!! One of my long term customer's mint '12 BMW 750iL had this happen because of this mistake by another company. Use a vacuum and a soft brush :). oh yeah, I like your rig!

I’m a detailer aswell , didn’t think of doing the pre inspection sheet , definitely going to be adding that to my business

Bro I like how you show your ups and downs keep up the good work brotha

Another thing u can do for your windows is use an actual dedicated glass towel, the weave pattern on them are different than just an all purpose towel and will make your life waaay easier

just got all my equipment still need some more chemicals but almost ready to start my pressure washing bussiness and thx to you guys I have learned a lot thank you!!!.

I do close up videos of every inch of the car before and after. Glad you’re writing stuff down before touching the vehicle. Been there done that. Just left a detail that the customer said everything looked great and paid. He messages me 10 minutes later and said that the outside looked bad and he wanted half his money back. And I told him no he shouldve told me that he was dissatisfied while I was there and let me fix what he didn’t like. And then I still posted the before and after videos 🤷🏻‍♂️ the truck looked great.

I'm a PDR tech i look at everything before i start. Good job brother!!!!

You’re an inspiration that grew out into a human form.

Fantastic info and thank you for keeping our heads up on documenting the vehicle of existing damage

Your detailing rig is NOICE keep up the great work.

You honestly have the best attitude. Keep growing my man!!! Awesome work!

dude, as a detailer all the way from Brisbane, Australia.. I love your content, keep it up!

+10 points for that tip on windows my man, I've tried the waffle cloths, microfiber, everything i can think of and always resorted to having to clean windows 3-5 times to obtain that streak free finish, you just saved me 20 min in windows. love the channel and content btw, it would be cool to hear about some of the craziest stuff you have found in a vehicle. I've been detailing on the side here and there for about 10 years now and we all have a story with crazy items lol

Just started Organ Mountain Detailing here in New Mexico as of January 1st 2021. I have been detailing cars for about 6 years and finally took the leap. Paint correction and ceramic coatings are what I do best. Good luck with your business. Enjoyed the video. looking forward to seeing more.

Love watching your videos. Love how you show the hood and the bad and bring us along for the ride. Keep killing it!!!

Keep the Fiya Content 🔥🔥🔥🔥. when things like that happen, you always make the necessary adjustments so it won't happen in the future. 💯🙌🏾

"In it for the freedom" is exactly right bro 💯. Next step of growth is free yourself up to build out your business. Hard to do that when you're grinding out cars all day. Love your content bro, thank you!

I first noticed this damage inspection when I dropped off my waverunner for its first service. The service tech came out with an ipad and pointed out the minor scuffs it had and photographed it as well, so it wouldnt be put off on them if a customer chose to, they had it documented already before hand which I thought was smart.

You the man hunter😃 I just recently started my own mobile detailing business here in Ireland and it's taking off well..not to many mobile guys here in Ireland and people do be shocked with the fact I can come to them..keep up the good work bro👍

I just finish Detail my first car, my own VAN that am planning to flip. it took me 2 days since it belonged to a restaurant. what a tough job this is, also all the liquids and protectors , time consuming it got me thinking how tired I was after only one VAN , imagine if I had to hit another 2 the same day! Congrats for your commitment.

You already hosting classes big dawg. I just watched a class right now. Appreciate you man 🤙

Man you are a true entrepreneur. Keep at it man. I see you scaling your business to the next level.

I detailed a brand new Porsche Tacan Turbo last week and luckily I took over 20 pics before and after because owner blamed me for a significant scratch on the drivers door and if it weren't for the pictures I would have to pay. What he failed to tell me was that that night I detailed it, he went to the club and valet the car and the valet guy scratched it with a bunch of keys dangling from his pants. Also a tip to you i see you wearing jeans.. Don't! .. jeans scratch paint and wearing a belt scratches too so invest in some bball shorts or running training pants with no zippers. Its light, keeps you cooler and prevents damage. Good luck man.. Nice setup

I work in industrial engineering, So I have to inspect very hard to reach areas they don’t get shut down a lot. I can’t go back-and-forth to get answers when I have a question so I started taking video. Highly recommend taking an inspection video of the entire vehicle as well, and/or High resolution pictures of Each side and interior. Nothing sucks more than working for free! Great videos by the way, thanks!

I enjoy watching you growing business you keep bringing real life detailing situations to the public. There is always something to learn when you a detailing keep up the great work.

Yes sir my brotha, always take pictures and or videos of inside and all 4 sides before and after , they definetly dont lie, keep up the good work, im about to start my own business myself, you definetly are helping me.

Man this channel is a blessing bro motivational forsure. Looks more and more professional ur growing man. God bless bro Glory be to God

Great 👍 job brother... All glory to God! Stay strong!💪💪

I always watch his channel I work for a mobile detail right now and I love. It looking to start my own ..

Ugh. That situation sound very frustrating. It sounds like you handled it like an absolute pro. Cheers.

I learned the 3 towel method from Ammo NYC I really only need it for the front and back windshield I manage with 2 for the door all different brand new out the bag I keep brand new m.f just for final wipe of windows

It's interesting hearing you talk about taking classes, cause I've watched hundreds of hours of detailing videos on RU-vid but I still don't have my first customer, and yesterday I washed my car for the first time and it's like riding a bicycle for the first time it was bad. But I know I just need to get my hands dirty and get off the couch, and stop sweating the small stuff

I’ve learned so much from these guys always do your research and learn from the best which hunter mobile clearly is!

That's smart doing an inspection before u touch the car!!

Another amazing video!!! I learned alot from you videos and apply some of what you with my business keep them coming brother!!!!

You took our advice and took some classes Wayne. Now order some good towels from the Rag Company Big up yourself brother!

Man.... Your videos are inspiring. You're out there putting that Super work in.

Learned to do inspections working for Penske, definitely important. Especially when its on you.

Use 2 waffle weave towels. One towel to wipe the initial glass cleaner (damp towel). The other towel is dry & wipes off any streaks or excess glass cleaner.

I love watching your videos. Keep up the good work brotha!

love the honesty on failures. you got my follow after 12 of your videos. much respect brotha. stay thirsty.

I like the checklist for the exterior of the car, good idea! Do you do anything similar for the interior? Thanks for the videos man!

I do detailing on the side. I had a customer come in wanting a full interior detail on a car he got at an auction with salvage title and just came out of an autobody shop for repairs. His leather seats were cracking and faded, his carpet had stains, human hair all over the place as if someone shaved their head inside the car, and candy stuck to the floor. He wanted it brand new like it was off the car lot. I told him I am not going to be restoring his leather seat because that's a whole different matter, but I would get it cleaned out, sanitized, and smelling good again. He then began to request specifics areas not to be touched such as the glove compartment, center console, and to just dust the front dashboard. He wanted ALL the stains out of the carpet, and I told him it's usually impossible to get every single stain out of the carpet depending on how old and deep the stains are. He got upset at me and told me "Aren't you a detailer? You're supposed to know how to get every single stain off." I told the guy to just chill out, I'll do what I can, and I'll update you once I'm done. I took pictures of the car before I even started cleaning the inside. I cleaned out most of the heavy stains off the leather seats that took more than 3 attempts to get off. Leather seats were conditioned. The carpet took quite some time too but I managed to get around 97% of stains out of the carpet. The glove compartment and center console was not touched. The dashboard was dusted at his request. He contacted me again and requested his vehicle to be bombed by Meguir's odor removing air freshener. His car was bombed. He called me again and requested his car to just have a simple basic wash and nothing else. I went further beyond and applied some finishing detailing spray on his car, polished his rims, and removed waterspots on his windows. I called him up and told him his car was ready. He checked out the car and was disappointed. He asked me why I didn't get all the stains from the carpet. I explained to him the same thing from our first discussion. he checked out his leather seats and complained I damaged it even more and questioned me why I didn't want to restore it. He looked at his side door, saw scratches, and tried to blame me for it. He checked his dashboard and complained about dust inside of tiny gaps of the buttons on his dashboard. He then complained about me not cleaning inside of his glove compartment and center console. He walked around the car and saw that his black trims were not restored and got upset. However, he still paid me but told me I did a shit job and would leave a bad review. He cranked his car and it wasn't starting because of a bad battery. He blamed me for it and told me I need to refund him because I drained out his battery. I got tired of his b**hing so I told him to just get the f**k off of my property after helping him jumpstart his car and blamed him for having a POS car from an auction with a salvage title. He threatened to come back to my place with friends to get his money back. I flashed him my police badge and told him "Try me, b**h." Been on the force for 6 years. I can tolerate a lot of BS but there's a limit.

Been getting into detailing recently since I love my truck so I’ve been trying to learn more on how to keep my vehicle in great condition since the paint started chipping. This is great content since I get to learn new tips and tricks and what products are good and what not. The glass window trick blew my mind 🤯lol didn’t think to use three applicators I always just used two and kept changing towels when I got to the other windows and just thought it was the product that made it streaky 😊keep it up man. Always nice to see a brother making it on his own without being held down.

Maybe she just wanted your number. I like your videos. Proud of you for starting the business and wish you luck. I hope you can take the input you're getting from others without thinking that they are all knowing butt heads. They're just trying to help. Keep chasing your dreams. You should be teaching kids how to start their own business. Hell, you could just show them how to (wait for it) work!

THE ENTREPRENEUR. I know that voice from anywhere lol. 👍🏼🔥 videos

hi I love your content and in addition you speak clearly, as a French it is very appreciable (google translate ;) )

Love that Bead Maker!! That Paint Correction is next level bro. You definitely going in the right direction

Bro u be doing ya thing thanks for all the knowledge u bring to the game

You should use the sheets we use at dealer with pic of car. Makes it easy to mark damage area

Finally getting a canopy with my logo on it!! 😁✊🏾

Alot of folks act like that when I use to detail back in the day. Always walk around and document everything with the customer and give them a copy before you touch the car.

love to support guys like this!

That’s really cool how you handled the situation Wayne 💯

The right employee that’s detailed oriented no excuses customers will come

Awesome content, add ceramic coatings like Avalon King which can be applied in direct sunlight

Hell yeah that the right way to do it I work at Costco we always get that from the customer we got iPad just take picture prior to service so we have proof

We definitely need to start documenting

I been using a GoPro I’ll recommend you and I always ask my costumers if it is something else I need to know like start the car, they will let you know if is anything else.

Hunter you are a professional business man indeed!

Loving the drive you have to be successful!

People always try to come up bro. Always cover yourself. Keep up the great content 👍🏾.

Its faster and easier if you video every problem you find on the car. You can use your phone if your don't have a go pro. This way its not just your words on a piece of paper. I actually do both for record keeping but Im a little OCD lol! keep up the great work!

Much appreciated for displaying your business bro, im learning a lot. So I recently just got started but Im having a problem getting customers. What are some of things I could do to gain customers for a beginner? To me that's been the hardest part of my journey so far, Thanks.

Props to you for working to develop your own brand and get tour business going. Not sure what I would do with the shady customer. There are alway people that will be dishonest and attempt to take advantage of another person. I think you did the right thing.

Bro you are a true professional, I like that Brother 👊🏾

For all of those who plan on starting their own business in any service industry, please do pre inspections prior to begin any work. Always document everything and make sure that the customer knows about whatever you might find even if they already knew. And most importantly, when it comes to making claims, make sure to give customers a specific amount of time after a job until they can no longer make a claim. I've personally had customers reach out to me months after doing a job to make a claim.

Documenting damages that are already there is the way to go indeed, lucky it wasn't an expensive way of learning for you. I always go around the car with the customer and let them sign the 'damage-report' before starting. That way the customer also has a good idea of the state of their vehicle and maybe try to fix those issues in the long run. Good on you , you kept your cool ;-) BTW, you can pop those wheelcaps from that Tesla, there're some nicer rims behind those, some people/clients don't know.

Definitely gotta make sure you do a walkthrough for any liability reasons. This is why detailing Insurance is necessary. But imo 2 weeks is way too late to be reporting a problem. Like 14 days is way too long of a wait to "find something wrong" that a detailer did. I appreciate you stepping out in the spotlight most people never will talk about this side of the business.

Wayne you going places brotha. You got your goals in line. Look up to you bro💯

Get some waffle weave towels there amazing for glass trust🤝

Love that streek free window tip , just found your channel

Do a customer contract that gives them 24 hrs to report any issues and limits your liability for any problems that come from problems that already existed on the vehicle.

I would recommend taking pictures of all the issues with the car you are notating. Definitely protect yourself.

Something similar happened to me. The interior mirror cap broke when we closed the door on a truck. 🤦🏻‍♂️. Ended up just replacing it. Im sure it was brocken before we touched it.

Thank you for the tip. Never thought of doing this

I see you had your camera man doing the video, but here's what I do or have one of my employees do every time the go to a customers house take pictures of every place they find something wrong on the car before water touches the car. I learn this from someone is the business because a customer did him the same way so invest in a Go Pro. Keep doing great work you're the way to the top.

You should have the customer sign a form after you are finished verifying that they have inspected the vehicle and it’s working normally. Just a simple release of responsibility

I live stream full jobs and still have situations like this lol thoes people drive us all crazy 🤪

Big respect brother

And take photos as well . as well as note down what is damaged

If you happened to record any vid of that particular vehicle maybe you can look back in the footage to see if the problem was there.

Great video good to keep on your path.

Great job

Take pictures and send to customers as well as the note you had and leave a copy in the seat and keep one for your records if you got an online schedule system add notes and pics there