I also own a business and I’ve learnt a long time ago once you have a customer that is constantly haggling about price you’re best to walk away while you’re still ahead ..!!!!!!
The original sears and roebuck catalog started this. It was "the customer is always right, until the customer reads fine print, and at that point the customer will realize they are almost always wrong" That's the gist of it
While it's easy to appreciate taking the initiative, I think it's reasonable to assume he probably also hassled the wheel repair guy on price and the wheel repair guy probably half-assed the repair based on that alone.
This isn't a everyday thing I own a small 6 car rental fleet. Rob being a bit dramatic. The repair was good, just not perfect. How often do you touch your wheels ?
@@christian3050 rob got the wheel with the damage and the $200 hack job repair. The customer got a pristine $1,500 wheel and insurance paid for most of the rental fee.
What makes you assume this? Did I miss something in the video? You're saying the renter already owns the exact same Porsche? And in order to fix his damaged wheel, he rented another porsche to steal/swap a wheel from?
Would the tyre shop even do that? This guys brings up another 911 and says “yeh just swap them two wheels around”. If I was the guy at the tyre shop I’d be very suspicious of that. All Rob would have to do is take the car back to the tyre shop and asks a couple of questions.
there is a saying in retail from long ago that Rob reminded me of, sometimes you have to fire the customer, it means their not worth the pain and aggravation for the sale.
every time rob makes one of these videos about a customer costing him a few hundred on repairs for damages they cause during the rental he makes what the repair costs and more i love it haha he ends up making out good
Man this guy will advertise anybody that sends him money or free stuff that's why I appreciate hoovies garage Tyler has promoted maybe one item since he's been on possibly two keeps and that automotive website to buy cars
I would bet he has the same car with the same wheels. And he brought it to them to swap your OEM wheel with his wheel that was refinished. And swapped your tire. What a jerk.
Why spend that much money on a rental to do all that when he could've just gotten a much better refinish? He had the car for 2 days, that's $800. Plus labor to swap. Plus cost of refinish. That financially makes no sense. And there were a bunch of tire options on 991 911s like this one, it's a game of luck to find one with the exact tire. He definitely curbed the shit out of that wheel probably by slamming into the curb, got scared thinking he may have also damaged a control arm or suspension, and wanted out ASAP.
Have you checked the price of a OEM 911 wheel like what is on the car?? 800+refinishing= still cheaper than the dealer. If he was worried about crashing car, that’s why you have insurance. Why do you think the guy tried to get the price of the rental down so low. He already knew how much it was for a OEM wheel.
Rob, personally I would recommend you replace the tire too, if I'm dumping $500/day on a rental and I saw that tire, I wouldn't be happy. But then again, me spending $500/day on a rental is a lot of $$$ to me.
Dang, first a Harry track-day video from Homebuilt by Jeff and now a "Porsche damage" story video by SuperSpeeders? A cornucopia of video-watching pleasure!!! PS I had a BMW 5 series station wagon rental in Germany where the douche-nozzle before me tried to plug the run-flat tire unbeknownst to the rental agency. Jerk cost me a good day in Stuttgart fixing that damn tire. Less Weizenbier time is NOT GOOD! Don't be jerks - do the right thing!
Exotic rental companies should have a stink list. That all companies have access too. "Do not Rent" and the company that rented it to them. We do this in Kelowna, BC. about house renters. Our list is 1000 names long. And you must be a landlord in order to be on our site.
Today Mr. Spaghetti tells us about someone who argued about the cost of the rigatoni and then tried to send it back to the kitchen with different sauce.
As your gut told you some "customers' are just not worth it , leaving something parked, not doing a repair for them or not selling it to them is sometimes the best course. I hope you write a book someday about all your rental experiences.
While I was working at a body shop my boss had us fix a rental that his wife was driving at the same time we were fixing her daily driver! I'm sure she was having a bad week of driving.
This reminds me of a time I rented a bike, 500mi away from the place I rented, went over a lip a tad too tall and it managed to pull the kickstand spring off (the spring that holds the kickstand to the frame). Couldn't exactly ride a bike 500mi with the kick stand dragging and I wasn't about to AAA a bike 500mi, so I had some rando on the side of the road help me duct tape the stand to the frame with me on the bike, then I rode to the dealership, ripped the tape, bought the spring, borrowed a pair of pliers from the dealership, wrestled on the ground with it in the parking lot for 20 minutes, then finally got the spring on the bike, and that was that. I wasn't a dick to anybody and I returned it exactly as I gave it, but was definitely a repair on a rental vehicle, haha. I was only out $15 or whatever and a few hours of my time, beat the hell out of all the other options. That guy sounds like a cheap dirtbag all around. I'm guessing these people are common in the exotic rental business.
The bell rang very early with this guy ….trust your gut ..when the bell rings this loud next time hold firm on your dealings ...you put them in place for a reason , a probably well calculated and thought out reason. We never need these kinds of idiots ..cheers
Rob, remember what you said way back, when someone says"I don't drive like that”, beware. I think if that question would of been asked and should of been asked this rental would of been DOA.
7:50 "When my employees were delivering the car, the time they spent *sucking* my employee" How much did you charge him for that? You expanding your business?
Honestly you're lucky. I was assuming there was some major body damage. Wheel and tire got scratched...Big deal... I wouldn't rent the guy the car when he revealed the accident he was just in.
Exactly why I hate negotiations and trying to help others. You should've charged him the original agreement regardless if he didn't use those days. The original agreement should've been a legal agreement.
