Customer didn't want to Pay! He Hated my Concrete Work! 

A "Contract" is a binding legal document, put a lien against his home for amount unpaid, plus 20% for legal fees. Being a so called "contractor" himself, he knows what's coming. Don't allow him to get away with anything.

Bro, he never intended to pay you from day 1. It was 100% a scam. You should sue him for the rest of your money. The job was perfect. Absolutely beautiful

This customer is a complete turd who wasn’t planning on paying you in the first place, your gut feeling about this clown was right! The work you and your crew did is absolutely phenomenal, cheers

I’m a small town accountant. The bulk of my clients are family owned businesses. When I have them for meetings, some of the time is allocated for them to vent to me on the tough year they’ve had. It pains me to see grown ass men cry their eyes out because they can’t keep going. This scammer has a place below the ground reserved when his time comes.

I have done Concrete over 40 years. You did a dam good job. Some people are just jerks until they get punched in the face

Just a little advice... Doing concrete work is tough. But structure your payments as follows 30% up front, 30% when all the form work is done, 30% when the concrete shows up, 10% on final inspection. And 15% labor increase on any change plus extra materials cost multipled by 3. People like him take advantage of honest professionals like you.

You let him get away with it... He never was going to pay the full price for the work. This is why you take a person like this to court

that pour is insane, wish I could afford something like this. This is care and expertise at its finest. If anything, be proud of that solid work.

I was a drywall contractor for forty years, and learned really quickly that if you're getting bad vibes from a customer early on its best to run before you're past the point of no return. Hard work deserves respect and full payment.

40% is nuts. Please hold that abuser accountable - he owes 100% plus every change order (rebar, rebar chairs, the upcharge on the 4500psi concrete, the oiling the forms, the extra labor for the 4500 psi concrete (and mark up the labor even more for “last minute” change where you had to scramble to find them)). File and perfect your mechanics lien. Take him to court - preferably small claims, if your jurisdiction permits that. With your documentation and videos, I can bet that most judges would side with you right away.

That concrete turned out perfect. 100% that guy never intended to pay you in full. Customers like this are exactly why I don't touch residential landscape projects any longer.

Great work. Efficient and amazing craftsmanship. As an electrician I know your pain of having these kinds of customers. You bend over backwards for people and they have the audacity to pull stunts like this. I’ve learned some clients will never be satisfied with the work no matter how beautiful I make it. Keep up the good work man. You’re making a difference in so many people’s lives. God bless

For those of you wondering it was 40% That's what the customer paid Odelle. I had to scroll through the comments for an hour to finally find it 😂 Great work on a successful job well done minus the stiffing of full payment, and congratulations on a very successful video.

Nothing better then a homeowner standing behind you telling you how to do your job .

Had many years in the building industry. Had a couple of customers like this. Your work looks exceptional and deserves full payment....including a tip or bonus. Take him to court

Great work man seriously came out solid the attention to detail was top of the line.

Don't let him get away with it. File a lien. Even if he never pays it will follow him for quite some time. You did a fantastic job.

I owned a landscaping company, in our contracts we would add the wording. After signing if the customer wanted to change anything then a new contract would be written up with an added 10% fee.

As a trucking company owner in a step deck operation we can definitely relate to you. We bend over backwards for some customers going the whole 9 yards and they are still not happy. We just love the customers that lie to us on dimension especially on bigger sale boats and schedule it in to find out it needs more specialized equipment and it can’t be done. Meanwhile we sit for days scrounging to fill the gap.

Bro said he got the ring bell saying go away like he’s a solicitor , that was funny 😂

I’d say the homeowner has gotten away with this before and has not been investigated or charged before. He’ll do it again until he gets a blackball from all local contractors and workers. He is an exploiter.

I ran a ready mix company and was in the business for 43 years and will attest that this is first class finish.

Absolutely fantastic job. Your team deserved overpayment due to the professional quality of workmanship and quality finish.

dude i know how it feels. i have a landscape construction business i've had it done to me and it's heartbreaking. looks like you put alot of pride into your work and do everything you can to ensure client is happy. i'm the same and when someone does this it's hard to not take it personally. There are sociopaths out there, guys like this feel no guilt for this behaviour. the guy that did it to me it was insurance job replacing flood damaged retaining walls, i literally did double what had been approved to try to keep him happy throughout the job it got to the point i had to say look i can't do any extra sections i've already done double what was quoted and approved by the insurance id already lost a lot of money trying to ensure he was happy. the day i told him i couldn't do any more extras he claimed my work was defective and tried to claim with the insurance that work was defective so it held up me getting paid. it's always the people that squeeze the most out of you that end up also screwing you. luckily the insurance company came out and quickly realised what he was doing he'd already tried it on them trying to claim stuff that never existed so in the end it worked out but i would never ever work for the guy again.

Do NOT let him get away with ripping you off!!! You must stand your ground. Mechanics lean are there for a reason. Beautiful job. Good luck

dude, when that guys came out screaming at you in the beginning, that was a perfect sign to leave.

Stunning job and stunning finish. He knows that. Don’t worry someone will smash him up. Excellent quality work. When you get those hunches and instinctive feelings regarding customers.. you’re always correct. Well done for remaining professional and classy. Top team.

I don't know anything about pouring concrete, but I know good work when I see it. Well done. Thanks for sharing this.

People are scandalous. The homeowner knew what his whole plan was. You guys do great work. 👍🏽

I was a painting contractor. I was only treated like this once. It was General remodeling his own home. He tried to burn everyone who worked on it. He was heavily in debt and ended up getting foreclosured on and losing everything. I found out later that the contractor who made the cabinets beat the crap out of him about 6 months later.

Thank you for posting this, its a good lesson for everyone out there in your business. Good professional job young man..keep it up!!! Sorry that you got handed the short end of the stick. Hope you take it further as you have all of it on video as evidence. God bless.

Can't believe this customer was so nasty to keep changing his mind and all your hard work that you lost money over this. Well done for doing a difficult job.

I'm a retired general contractor, over 40 years of experience. Built too many houses to count, and pour a whole lot of flatwork with my crew. This is a about the best I;ve seen. Great work for sure!

Hope you take legal action against him .

Every contractors (and contractee's) best defense for any job is to document and record EVERYTHING including the acknowledgement of cost increases and probable delays because of changes after the agreed upon contract has been signed and to document and record all changes.

No matter please keep the same contractor ethic that you have. There are good people in the world that need as many as good hearted contractors that are exceptional at their craft like you.

What a POS that homeowner is. Absolutely sue him and put a lien on his property. 😊

Beautiful job! I'm now retired but I was a DOT Construction inspector. And from what I see you guy's did a great job from start to finish. This guy shouldn't have had any complaints.

I know nothing about concrete and not sure why this showed up on my feed. But that looks damn good and professional. Sue that guy for your full cost! Great work.

tidy, super well organized, well presented and a beautiful job to boot. hats off you and your crew sir and as they say below put a lien on his home.

Keep us updated on the court process! That guy really messed with the wrong one. Hopefully he knows he's on youtube and he will pay up before the whole town finds out 😭😭😭

I've been a painting contractor for 28 years and thank God I've only encountered one customer like this. The bottom line is this guy is a major scumbag and a crook. I would definitely pursue legal action against him. You're so smart to video your work. I love you and your dad's videos, and I think your work is second to none. Please don't let this guy get away with this. You deserve every cent and whatever else the court rewards you in penalties from this clown. Maybe then he'll learn to have respect for good, honest people. I'm guessing he paid you no more than 40% of your contract, but I'd like to think it's more. Keep posting your work, so many of us love your videos.

As a shipwright/carpenter I’ve only had a few bad customers, some I’ve done a lot of work for over the years and have been able to “manage” them quite well until it just goes too far. It’s a small industry where I live so they get a bad reputation amongst the trades pretty quickly, I make sure I warn any contractors I work with about this sort of customer, in the end they’ll find it hard to get anyone to do work for them. We all look out for each other except for the contractors that aren’t trusted, they fend for themselves. Keep doing good work and taking pride in it, you seem to treat your workers well too. 👍🏻

Much respect for the work that you do.

As a contractor myself, I have to admit that you did an amazing job. I find that sometimes, when I get a bad vibe from a customer, I will "over" quote, because I know it will be a difficult job. If I am wrong, and the customer turns out to be a good guy, I will give him a discount at the end of the job. 90% percent of time, I guess right.

Anyone who openly documents their work as you do obviously has pride in what they do. I have been following your videos for years and learnt a lot. Great job as always

I like the vape cloud periodically floating in from offscreen. Lets you know the discerning eye of the concrete expert was on them.

Sorry you had to go through that. that customer sounded like a psychopath. You guys are the best in the business.I would hire you in a second. Thanks for sharing

Looks fantastic,I'd be tempted to dig 60% of it back up.

That was a technical concrete job which was executed very well. The forming looked correct, the grading appeared very accurate, the rebars were evenly spaced and on chairs, pitching all those surfaces into the drains with what looks like minimal slopes and working around all those obstacles with 4500 psi mud and putting a beautiful finish on it with all the edges and control joints finished nicely. Wow. You're very good and you've obviously got a great crew. I believe the customer is a criminal that should be in prison.

How much does it cost for a monolithic slab say 2400 sq ft rancher? Including labor, pour, cement, footings for plumbing/sewer?

Damn bro I’m sorry you had to go through that. your crew works really hard and you guys delivered an amazing product.

Something like this happened to me 37 yrs ago. Amazing thing is 2 weeks later all the tires on his four cars failed one evening. It was really a head scratcher.

I worked in the construction industry for almost 30 years and I agree with you , the was done properly . This is also the reason why I left the industry , because of customers like this guy .I had reached the point where I was debating wether I should bury people like this guy in the concrete , but I decided not to go to prison and leave the field instead . You do good work and the team you have seem very qualified ; chuck it off as a bad experience and let other contractors know not to deal with this piece of work .

I am from UK but was mesmerised what an amazing job you and your team did he was out for the scam from the outset personally I would paid in full and tipped amazing job keep going bet you have more positive than negative clients well done guys

Dont let him get you down. im watching from the UK, and let me just say that slab looks phenomenology great keep up the great work 👍 👏 💪

I'm a drywall contractor, and I've been doing drywall for over 40 years. My brother asked me to look at a patch job with him. Water damage on a ceiling. Someone tried fixing it before. When I walked into the house, the elderly woman said that she could see it in her sleep. I turned around and walked back outside. I told my brother that I didn't want anything to do with that job. He asked why? I told him if she could see it in her sleep, we could never satisfy her. He didn't listen to me. He went and fixed anyway. He never got paid for his work and was also stuck with material bill. You and your men did an awesome job on the slab! We have to watch out for the so-called religious ones and the rich ones.

The vaporizer douche flute was the tell all red flag over everything else IMO 😂

You all did an amazing job and I am sorry the homeowner turned out to be so crooked. You deserve full payment for your work.

I've seen quite a few concrete jobs my time , this is the best one I've seen well done, I can see the passion in your work. As for the owner, there are many CRETINS in this world, this guy is from the top of the pile. Cheers from Australia.

He should be taken to court ! 😤

AS someone who's started doing masonry since I was eleven with my Grandfather and worked for over TEN other Masons . Plus being in my own business for over twenty years . I would say you guys did an impeccable job. Sometimes you run into people like this AH , POS 💩, who more than likely had this all planed out . Life and karma always catches up to these kinda of people .

I've been laying concrete for my dad since I was 8, the same age he started for my grandfather's company. This job would make all three of us proud.

Beautiful job, I see you take great pride in your trade. Sorry to hear about the challenging client . Keep up the good work and the videos.

You are a very patient gentleman. Outstanding job. Retired builder/general 37 years - you guys did great!

I’m throwing hands with this guy just for the satisfaction. I know that’s not possible as a business owner but felt good writing that.

High quality hvac contractor here. You did a great job with that concrete. We have had a few customers like this in last 30 years. Hold him accountable if u can afford it. He was determined to not pay the moment he contacted you to provide estimate.

I read another Contractor ‘s comment. Which I tell my clients all the time I have more to lose than you do if the job doesn’t go well. They always come to me and say we’re so worried about finding a bad contractor. And I say to them right away I’m so worried about finding a bad client. Their heads spin around.

I've been a remodeling contractor for over 26 years, and can say your vibes on this guy are justified because it doesn't take too long to be able to spot these people right away and know how its going to end with them. Clients forget WE DEAL WITH THEM DAILY, and THEY only deal with contractors on occasion! We KNOW the game they play better than they do!

As a contractor we will always run into this guy, it is at the point where you must do a background check on your customers.

60% of window damage and car damage due to a freak storm passing through is what i heard sometimes happens to some people. Life has some weird coincidences. 🤣

This looks like the perfect house to add that lien to bro. i've been following your guys channel for years and your jobs are always top notch. That armchair contractor is a bum man, last minute changes and change orders shows he doesn't know what hes doing. Get him to court and get that lien on there man, you have a following of almost 1/2 mil followers strong. most of the comments on here are nothing but supportive. that guy wont be in business long if that's his character

Take him to the highest court and sue the bastard for all he has

I grew up in Floor Covering and HATED it. After 5 years, I then jumped ship into cabinets/counter tops for the next 20. I had only one customer that I still dislike. I called the GC of the kitchen remodel telling him his customer was CONTINUALLY in my way. I had scheduled 5 days for the cabinet install (hoping to be done in 3-1/2) and at the middle of day two I barely had anything installed yet. The guy was always telling me he was concerned about this or that, which I understood as most do that. I finally told him, "Your kitchen is mine for a week and at the end of that week if there is ANYTHING you don't like, record it on what we contractors call a "Punch list" and I will take care of any/all of those concerns. After you are completely satisfied THEN I give you my bill and you will pay it, so please save all your questions and concerns until then." At the end of day 3, I had to ask him to take his head out of the oven cabinet as I was about to cut an access hole for the electrical and didn't want him to get cut, or saw dust in his face. (YES it was that BAD). I called the GC again complaining that if the guy was on the job in the morning I would be pulling off the job and the customer could finish it himself... Morning of day 4 I showed up explained to the customer he and I couldn't seem to see things eye to eye so I would be pulling off the job. I would rather give that amount of work away and not have to put up with him anymore. Boy did CRAP hit the fan that day... though he was upset he said he would stay out, and to ensure he would, I hooked up a leaky air hose to my compressor so it would turn on and off constantly drowning him out should he talk. I also ran a 4-1/2 D.W. screw through a cabinet, drywall and into the pocket door part of the wall so he couldn't open that and stare at what I was doing all damn day... that REALLY set him off, BUT I finally got my 4 day job done in 6. He gave me a very reasonable punch list. I fixed what his concerns were, he paid me in full and I promised myself if I EVER ran into that type of person again I wouldn't wait 2 days before telling them how the job/process is suppose to work. I do the job, THEN they give me a punch list, I fix whatever they don't like and they pay me in full and leave. This way I would only lose ONE day of work if I walked away from a job. That was the only "bad" customer I recalled in cabinets, and never had to walk off a job.... I won't bore you with the sleazy ones in floor covering!!!

Stunning job well done there lads keep up your amazing work.

We need an update if there isn't already one. Your team did an excellent job

I'm guessing 70% payment. You should definitely lien the job! Sounds like he is a crook not a contractor.

What a disgusting person that client is. I don’t think I would have been nearly as diplomatic. Reading people during the bidding process is an extremely important skill! The work looked great.

That concrete was beautiful, and you were thrown a curball the day before pouring..... and you still nailed it.... customers like this are the exact reason i wish there was a site for reviewing customers. Plently of places to review a business. Imagine if you could look up a customers history as a concrete person, you see drywall guys and plumbers had problems with them, so that tells you to stay away 😂

Dude, your work came out top notch! Had that been my house, I would have zero issues recommending you and promoting your business. Btw, recording your work is the absolute best thing you can do to cover yourself in case of any possible litigation. It shows all the care and effort that went into the final product. If he's really a contractor and doesn't pay you, go file against his license.

Went through this kind of thing being a landlord and it was one of the worst times in my life, Do file papers on this guy, once he gets the paperwork from a lawyer he may just pay up. Don't let this jerk keep you from doing the good work you do with others. It's great that you record your work.

So sorry for the way you were treated. I don't know what the laws are in your country but I hope you have the legal system on your side. All the best, brother. Pete, Stockport, England.

I love it man you did a great job people some people just don’t appreciate great work and the time it takes to put in

How could anyone not pay 100% for a qualityjob like this???

I work in a small engine/ small tractor repair shop. It doesn't happen often at all, but even once in a great while, if I get bad vibes (anyone in retail or a service industry knows what I mean) off someone who want's repair work done, I'll go ahead and pass and send them somewhere else. In the old day before I listened to my gut, it ALWAYS came back to bite me. You work long enough with people, you get the vibe and youre never surprised when they turn out to be a problem at the end.

I dont know how to do it, I do know what a great job, well done looks like. Great Job. Well Done.

Beautiful work brother, respect.

We've run a very small painting company for 45 years. Our hearts go out to this young man and his family business for having to deal with this. From experience, we can assure you that this is not the first time he has done this to someone - this is how he operates as a person. You can rest assured that when someone is playing around with the money that he's expecting from any of his clients - he can be a monster.

Your calm and to together attitude is nothing but short of amazing Your dad should be proud he has trained you not only as a Mason but a real man as well Congrats Mr Odell

There’s a lot of Richard’s in this world that God is watching. God bless!!!

I just had 56K in concrete work done at my home. Your work looks beautiful. Whatever the balance remaining, take him to court!

Hi Tim, I am sorry this happened to you. We are in a huge renovation (too far to ask you for help:)) and been screwed by contractors and complete amateurs on numerous occasions. You are a true professional. Your work always looks great and this guy has no reason to complain about anything. I would indeed go the legal way. You and your guys deserve better than this.

That by far is one of the best pours I’ve seen. 4500 psi concrete is overkill for this application. I quit contracting because of guys like this! Too many people like this guy out there…I hope that you were able to recover the remainder of your money

With these kind of "customers" it is always the same. I treat these situations as opportunities to learn to say no and update the contract. Many times I have just taken the loss on my side just to buy myself out of dealing with such people and walked away asap.

beautiful man, you did the right thing and work came out pretty nice

I’ve been running both boom pumps and line pumps for 6 years and this looks phenomenal, you guys did a great job! Don’t let this homeowner put any doubt in your work, it looks great 👍 keep it up bro

30 years I've done work like this and when the concrete is going off fast due to the weather or the mix it's panic time. The guys worked their balls off and it looks like a great job to me.When you do everything the customer wants and more but something inside your guts say's "he wants this job doing for nothing" it makes you feel sick inside.I really feel bad for you and the crew.☹

I agree. Name and shame this guy. Sounds like he wanted to stiff you from the start. Kudos to you and your team. Beautiful work.

Great job guys looks spot on!! I would’ve paid 100% with a solid 15% tip!! Awesome job guys 👏

Good on you for being a professional with your team and the client regardless of how you were treated. The work speaks for itself! Beautiful.