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This is a comprehensive video that delves into the one of the most crucial subsection of customer discovery section on Salesforce Business Analyst certification exam: 'Determine business strategies, goals, initiatives, and challenges to define the scope of business analysis.'
This video is aimed at professionals seeking to enhance their Salesforce business analysis skills and gain a deeper understanding of how to determine business strategies, goals, initiatives, and challenges.
In this video, we'll take you on a journey through the customer discovery process, starting with understanding the customer's business strategies, goals, initiatives, and challenges. You'll learn how to define the scope of your business analysis activities, discover how the customer is leveraging and benefiting from Salesforce products, and understand the various roles and responsibilities of a Business Analyst throughout the implementation lifecycle.
We'll also explore the importance of analyzing the customer's Salesforce environment to identify opportunities and constraints, while demonstrating knowledge of Salesforce capabilities and its potential to recommend solutions to the business. This video also provides valuable insights on planning discovery activities based on the target stakeholders, identifying key stakeholders, and developing relationships with them to act as a liaison between business and technical teams.
By the end of this video, you'll have gained valuable knowledge on how to determine business strategies in Salesforce and will be well-equipped to tackle the customer discovery process with confidence. You'll have the necessary tools to identify opportunities, manage competing priorities, and obtain sign-off from stakeholders. This video is an essential resource for anyone seeking to elevate their Salesforce business analysis skills and maximize their potential in the ever-evolving world of Salesforce.
"Customer Discovery: Determining Business Strategies in Salesforce" is an essential video for professionals seeking to enhance their Salesforce Business Analyst skills. This video covers crucial topics like determining business strategies, goals, initiatives, and challenges, with a focus on customer discovery within the context of Salesforce. You'll learn how to define the scope of your business analysis activities, identify key stakeholders, and develop relationships to act as a liaison between business and technical teams. By the end of this video, you'll have gained valuable insights to tackle the customer discovery process with confidence, making it an invaluable resource for anyone seeking to excel in the world of Salesforce Business Analysis.
5 сен 2024
