I'm glad I viewed this video, not just for interacting with customers; but for maintaining my very own personal relationships. I am happy this video was shared!
Thanks for recording and posting this. Great stories and lessons about customer service and life from 25+ year Chic Filet leader who owns 2 franchises.
Excellent! I really enjoyed the presentation. I have learned through the years that even though dealing with customer is not an easy job it's a grateful experience. You can learn from others and every day I repeat to myself you have to be positive. I have read comments here about her pronunciation and in the way she used the Lord's name, once again we as a human being always focus in the negative things. It is time to make the difference and be proactive instead of reactive. Good energies to all of you!!
This video was recommended to me by my sister and I am so happy that it was. This lady had very positive information that was insightful and applicable to everyday life, in all situations, of how to handle relationships in work as well as personal. Would definitely recommend this to others.
Sent to my local Walmart. As a 30 plus year, Highly Awarded, Professional Call Center CSR, and trainer myself, this is a wonderful training video for ANY company (such as Walmart) or place of business that serves the public. I love this video!
Christy, I am very passionate about customer service that you made me cry, especially from hearing about the letter you received from the man who was having a rough day. What keeps me focus, is treating others the way I would want to be treated if the tables were turn and roles reversed. Thank you very much.
This video provides a positive learning experience and I would recommend it to anyone seeking development with their customer service skills or to people that I think just need this to improve their quality of life with 70% of their waking hours being spent at work. Thank you so much for this!
Wow! Christy you are a true inspiration, I thank you from the bottom of my heart for sharing your heart felt stories. You truly embody and enhance the customer experience. Will you the Best of your beautiful journey. Your speech has truly touched my heart, teared up, smiled and laughed. A huge thanks to you!
Awesome :) I relate mylife with madam :) i wish i can be like you someday, I want to be an a customer service and don't know much thongs about this career can you hel mo more mam about how can i be hire wen i got an interview or exams ? Any best tips please. Thanks for this video i really appreciate it "!
I enjoyed the presentation, however I was a bit surprised that Miss Christy from Chick-fil-A used the Lord's name in a cussing manner. I actually was so amazed by the comment (twice, the first time I thought I must have mis-heard her), that I really didn't hear what she said for the next 5 minutes or so. If she wasn't from Chick-fil-A I probably wouldn't have been sidetracked in my thinking. Expectations are very strong in customer relations.
First time I thought I heard "formers" and I wondered what could that be. Then it dawned, "farmers". She meant farmers! I wonder why she pronounced farmer as former? Which part of the English speaking world is she form? uh sorry ... I mean from? LOL...
15 minutes into a video that's supposed to be about customer service and I haven't heard 1 damn thing about customer service that can be utilized. Her thick accent and long winded story made ever second unbearable. There's no reason this video needed to be this long, I don't care if she worked at chic fil a in high school. It seems like 75% time filler. I wouldn't recommend this to anyone who's under 35 or not from the south
I agree with you about the slow onset of the actual subject matter: Customer Service. I'm a bit worried that there's a lot of "I" and "I" and "I" instead of "we" stories. Anyway, possible that it's about individual presentation styles.
