Customer States: YOU owe me a new battery! Ford F150 Dead Battery 

Its literally not even turning it. Like this dude thought his starter magically went bad when you literally can't even hear it try because IT HAS NO POWER

I’ve made that mistake too- getting a tow for what turned out to be the battery. Expensive, but I learned from it; this guy probably will too

@@rr1000001 better safe than sorry in my opinion. Money is only a means to an end, and life is worth a bit more than money.

Yeah I worked in the Zone 5 years. Saw many times our test results differed from competitors. Saw the same battery & charging system tested weird af in the car but upon charging normaled out. Also, the high # of customers who apparently assumed mere metal touching of batt cables was sufficient. I’d pop their cable off with my bare hand nearly 1/2 the time. They’d freak. Yeah, ma’am, it’s supposed to be Super tight. That might be your whole prob… yep. Usually.

@@michealnelsonauthor it is pretty crazy, back when I worked there batteries was basically the only thing people came for and 9/10 their terminals just looked like they had crystals growing on them. I’d open the hood and say “yup found your problem”

Installation is usually free if you buy one, so why would you?

They can but they want to go to the workshop and get a free battery.

@@ivanpopov1016 I know

@@terrymead4024 after watching this I would rather do it myself Even if the Change is free of charge. Absoluetly a slobby job, with no care of the owners car.

you'd also think that the people who don't know how to change thier battery would be the polite ones considering they're relying on others

your spot on a happy customer is good advertising for you and a dishonest mechanic in a small town can destroy themselves. Best transmission shop in the are that not only lost my business but all my customers business after I told them about 3 encounters i had with them. 3 reco transmissions I had fitted to the same car in 4 months and the bullshit I was told as to why these were changing hard slipping and grinding noise that one I was told give it 3 weeks until the gears mesh in properly that was taken out 2 days later after I told his dad what the son told me dad took it for a drive and put another reco trans in the following day being the 3rd in 4 months its been in 7 years now and still dosnt drop into 2nd with out slipping as it has done from the time it was installed. The only reason I went back to this shop I was told this shop was the go to place for trans repairs & rebuilds. after my problems I found out I wasn't the only one to have bad work carried out there 3 times I had work done there and 3 times they tried to pull the wool over my eyes. The first time ringing transmission repairers to price a service on my mums car i was given their price for a standard service asking what's included in this price I was told all the new parts oil, gaskets & filter all internals checked and adjusted and a computer scan to make sure no codes were popping up. Arriving at this place I was instructed by one of their technician to drive the car in and park it between the hoist posts leave in neutral and park brake off I get out of the car and stood there talking to this technician while the car was lifted into the air pan bolts undone pan drained dropped off new filter and gasket fitted pan bolted back on car dropped down and filled with oil started and checked then I was told she's right to go drive it back round to the front of the building go see girls in the office and pay the account I walk into the office give them the name and rego and make of the car like i did the day before she prints out this huge invoice that i started reading all these things that had been done 14 things in fact when I pointed out that the only things that had been done was new filter oil and gasket no internal checks were done road test before or after service no computer scans and oil checked after test drive no pressure test carried out and others that just sounded good this lady who i found out later was the technician mother and the father ran the business she told me I was wrong as all their standard services include all this I explained what your trying to charge me I could have done at home for under $55 it has taken you 15 min $30 dollars in parts and now you want $169 from me If I had of been told this was only for oil change and filter kit I'd have done it my self I was told it takes an hour to do this job I said it took 15 min to do my mums car as i drove it onto the hoist then back to the office let me go and find what has happened she went out back I hear yelling swearing and what sounded like tools being tossed around a guy came running out of a small office and out into the workshop the lady returns and told me she was sorry they didn't have time to do all the testing as they were over booked and they forgot to ring me so I could bring the car back at the end of the week & have it finished or just pay $60 and they would give me a discount next time I handed over $ 50 dollars and said your lucky to get that this is the 3rd time now you have been dishonest with me I bring you in a fully dismantled T700 all cleaned and in zip lock bags with new clutch packs after being quoting $250 to reassemble it after I was told it was ready Im handed a bill for $680 on the account with dismantling and cleaning costs so along with new service kit this was taken over to them in 2 butcher bins and were slid under a work bench where I took a pic of them I asked the son to explain how I was quoted $250 for an hour and a bit in labour now Its $680 I asked where my butcher bins were we have nothing like that here I said I'll show you where I was told to leave them we walked out back and there was my bins with all the MT zip lock bags in it along with MT boxes with for my clutch packs and service kit now he remembers he said one of the other guys done it needless to say this business is struggling now since it was taken over by the son. sorry for the drawn ou4 reply it still makes me mad when people try to rip off their bread and butter

Wouldn't expect anything less from up there.

That could just be incompetence. I've had customers bring cars from other shops with similar situations. Told they need a radiator and it's only a hose clamp and so on. That list can go on forever. I would NEVER even think of ripping off a customer. Stepping over a dollar to pick up a dime. You lose a return customer. That's how shops go out of business. Go on with caution but don't treat all mechanics like liars, cheats and con artists. We're not.

Couldn't he simply turn the key, and see that the engine was turning over freely?

Yes some mechanics just rippoffs

To be fair he was trying to get it done under warranty. After he found out it wasn't under warranty he should have changed it himself though.

And on top of that, the guy blames everyone else and doesn’t listen…. I guess that’s why he goes to a shop to get the battery replaced.

My thoughts as well. Now maybe he'll go to the autoparts store and tell them they don't know what they're doing when it's obvious he's a member of the same club.

So you're not a man unless you can change a battery? That's a pretty low threshold

@@m2useinu It's a pretty easy threshold to meet. If you can chew gum and walk, you can surely remove a battery from a vehicle.

Not so much dumb as dreadful. What they don't seem to understand is that service providers that are abused or financially unviable are gone next year. You have to care about other people's businesses too, because they enhance your life.

You owe me a battery.

@@beni7928 Lol! Too bad I'm retired now...

The answer is yes.

The guy is a Car Karen, so yes, yes he did.

I replaced a horn fuse in the driveway at the pumps. A few days later a woman blamed me for her exhaust falling off behind the rear axle. She was positive I caused the break.

@@twothreefour234 You bad, bad person! Of course it was your fault. You probably bumped the exhaust fuse when replacing the horn fuse.

as someone who worked in retail befor. yes... customers always do.

Dealing with some people is a real headache

The customer is always right when they say they have a problem. They are always wrong when they say they have the solution.

@@binaryblade2 I’ve never looked at it like that. Thanks.

I usually put a label on the side with the date, time and job number with reference to 'notes' on issues; experience is a dear school!

@Start Here means nothing, they sold stuff for them at one point and quit. Never took the banner down. Worked for the big O and had three commercial shops that had napa auto care center signs on their buildings, but they haven't bought a thing from them in years.

It would be funny for the mechanic to tell the customer that while standing under the huge "NAPA authorized service center" banner they have prominently displayed on the wall in front of the truck.

I do my own maintenance generally but fooled myself with the battery change thing once. I just changed that but when I looked at the punch outs it was almost five years. LOL

Your supplier isn’t doing his job. They are suppose to keep a close eye on those dates and remove them once they are so old.

@@whatfreedom7: Read my last line.

@@edwatts9890 haha yeah I missed that part.

@@whatfreedom7 I didn't word this comment right Freedom 7. I meant to imply that five years goes by faster than we think sometimes. I changed the batery five years earlier. Time flys when you get old. LOL

That's fine when you own the shop and can choose to decline a customer. If you're not the owner though, doing something like this has gotten people fired, for "turning away paying customers".

#TruthBeTold 💯

You certainly are free hearted giving out brains. LOL. There was one of these where the guys truck wouldn't jump start. The customer stated, Red on black and Black on red.........ROFLMAO. You're just WAYYYYYY too nice.

if the battery froze, doesn't that mean he's just been adding a lot of top-up water to it and it's about to die soon anyway? When you guys in Great white north have to store a battery removed like that, do you keep on a charger to try to keep it warm or is there some other trick?

Sounds like the kind of guy that should be hooked up to a battery.

​@@robertmaybeth3434 I'm actually not entirely sure. I've never had to store a disconnected battery in the cold for extended periods. It was definitely a new battery though, so I doubt he was adding water to it.

@@robertmaybeth3434 batteries don't freeze if stored in a charged state.

Batteries are guaranteed by the manufacturer for a minimum one year? How do you not provide warranty?

its ok to try to save money but its bad to try scam others and lie to not pay some dollars

Crazy the extent people will go through huh

@@djnaramore6477 Not as crazy as you'd think. Look at the comments. They have ALL been scammed apparently. When barely half of them even own a car guaranteed.

He said NAPA batteries, not all parts from NAPA.

#Amen 💯

I agree I had shops say need back sway bar links on a car that did not even had back sway bars. He could had his battery swapped out during a oil change if shop noticed it was new. Since there replace it in 2017 and his battery was 2018.

I had a shop tell me it was $800 labor to install a starter. You know. Two bolts and a wire harness. 👌 Yeah, no.

@@andyh8239 not sure why it harness. Buy see like lot even more get you for parts that don't exist. I had a shop tell me I need sway bar links all 4 with new spring and struts. I really only need spring and maybe struts but car only had front sway bar.

I bought my first car and since it has been to 4 mechanics, every single one has tried to rip me off I know a good bit about cars so I know when im being taken for a ride, last guy tried to tell me I need a new engine because it was making a pinging sound he said he pulled plugs they were lean and i had excessive blowby I asked if i should put a catch can and a new pcv valve on he said it wasnt worth it the engines too far gone, Ended up being a small exhaust leak i fixed and havent had an issue since, Ive collected 30-50ml of blowby in 2000kms.

@@bradenfish9272 Replaced the breaks on my car and while I was doing it noticed my tires were a bit worn so went in to get some new ones. They told me my breaks looked a bit worn and could replace them.

Yep. Was a poor college kid and took car for oil change and they said the back brake pads needed replacing. Saved up money and went back and asked them to check brakes and they said the front pads needed changing. What about the back? Nah, they are fine.. Give me my keys back and step away from my car. I've since learned to do almost all my own work, only person I can trust.

Yep, the customer is ALWAYS RIGHT!, But you can always let the customer be right, somewhere else. LOL

@@tbbigrocker149 Let them go buy tools pay the medical bills and learn from years of mistakes and did I mention medical bills from burns cuts shit in eyes and yea Pay for certs and continuing education

@@tbbigrocker149 Let them go buy tools pay the medical bills and learn from years of mistakes and did I mention medical bills from burns cuts shit in eyes and yea Pay for certs and continuing education

I used to work for a guy who's motto was 'the customer's always right'. I told it would cost him, he didn't care. At the time we sold overstock lawnmower engines in the box but no warranty. They had the type & code #s scratched off b/c of it. The factory would test-fire those engines & suck out the oil after but some was left but not enough to run on. You see where this's going? Those engines were displayed on shelves usually on their sides. When the customers put those motors on they could see oil so they thought they were good to go & highly pissed when the motor locked up. The store stood behind 'em to keep the customers.

sob

I felt that too. Picturing if it was my well upkeep car coming back with fine scratches on the bumper and headlight.

i cringed with the way he just sprayed that crap all over the terminals and engine

Absolutely. Find a good mechanic, and look after them. They are gold.

Jody, I fully agree !

My daughter was in Chattanooga area and her car wouldn’t start. Her uncle said he had a great mechanic to check it out. He came to her uncles house and said )235 for repair! My daughter used my machine and asked her uncle if he had 10 mill socket. She changed her camshaft sensor and good to go. Cost $22 mechanics was qiuu

$350 plus! Sensor was $2195plus tax her uncle doesn’t use this mechanical person anymore!

Amen, brother. I even went so far as to buy an ECU battery reset tool for my BMW when I replaced its battery (computer must be told that a new battery is installed in order for it to send the correct charging voltage). Even spending $100 for that tool, it was still cheaper than having the dealership replace the battery. And, yes, I used a genuine BMW-branded battery in the car. And I have the satisfaction of knowing the job was done right.

But there are some dirty mechanics out there and the customers that get burned by them never trust again Thats why I look long and hard to find a good mechanic who I can talk to directly and trust found some really cool guys👍

The internet is FULL of "experts" in any and all fields!!!

I used to work as a fully trained, fully Certified, Master Mechanic who attended a mechanic trade school and held Honor Roll through the entire curriculum. Is that good enough for you?

You gotta love the guy who can't fix his own vehicle

@@kotjmf1968 But... but... but... what have you done for me lately?

It's simple and makes sense. However they were dealing with an entitled ass who thinks if they get loud enigmatic everyone will cower to their demands. They don't care about having to prove anything, they think you should just believe them because their mom told them they were special. You just can't argue with someone who thinks they are always right, even if they aren't. Facts don't matter.

I thought that was rather obvious aye and was what I was thinking. Very first thing I'd have done is a jump pack. That'll test ya starter. Next is quick charge on the battery to see if it'll stick and what it'll hold. IF the battery held up then it's 99% likely the alternator is fragged. In this case though step 2 would have caught the issue REALLY quickly. I'd have also at first suggestion of it being the battery checked the flammin' date code.

It's just "Percussive maintenance" 😂

Same for bike owners. Basic knowledge is a must, but most are sissy's.

Just my thought too. That's why it so important to keep good records. And even if this customer buys it from a third party retailer 6 mnts ago, Napa still wouldn't consider it under warranty; this battery is 43 mnts old.

@@euphony62 never heard of a 4-5 year old warranty on a battery. The dude was trying to get a free battery

@@Chris-hw4mq some consumers do forget the times of things and we all know that time flies

"DITTO!"

…let me speak to a manager

You sir deserve 8 billion likes

The customer is NEVER right. It is a MARKETING perspective...that lets business provide products/services that they think will sell. The entitled Karens/Kevins out there think the customer is king...NOPE.

@@edgewood99 People think they can get away with it because it worked before.

Service Tech States: "Work on your own vehicles, America". I moved on from this rotten "profession" in the 1990s when it was obvious that the gravy train was drying up. I was at a dealership and warranty work increased dramatically as customer-pay work evaporated and went to the discount chains.

The oil change that blows the head gasket is my absolute favorite next to the lady that claimed one of our techs installed her front plate through the bumper skin... Just missing the factory indents by one or two inches...

Newbies agree with psi diagnosis

Male bees are rare. There is only about 1 to every 250 females. The drones have no stinger. All they do is sit around eating. When the weather is good they fly off looking for a Virgin queen to mate with. If they are lucky enough to catch one the queen grabs him and tears off his mating organs in mid flight. He plummets to Earth and dies. The other drones are killed off when the flowers are not in bloom and they are not needed any more.

@@michaelvangundy226 So.... simply you are saying Ray is just a fat lazy all talk and no sting kinda guy? Maybe you shouldn't be watching this kinda video. Just a suggestion.

@@michaelvangundy226 and your point is……

@@lmcollins_54Lost on you

I find Ray's humor refreshing. And the fact he can do a repair while filming is impressive.

There are a lot of BMWs with bald tires

the ego is a powerful force in most peoples decisions. their outward appearance is much more important than understanding basic car repair, and buying a vehicle they can actually afford.

$150? What are you smoking lately?

Isn't that the American dream tho? Lol

@@joshshultz1250 Batteries are like $100-$200… maybe some cost more 🤷🏻‍♂️ Basic batteries are like $150 I should say

People are stupid and don't care just want free work.😂

Had the same thought. Gold is very conductive.

@J Hemphill Yea, having to pay for health care would be terrifying, puts the car MOT into perspective ;-)

I'm more concerned that you bought a Kia in the first place.

That bad taste was bile backing up! OMG!

Great comment ! So true....

@Ryan Hughes The saying "The customer is always right" is not only fundamentally wrong, but was pointed out (in 1914!) that customers can be "dishonest, have unrealistic expectations, and/or try to misuse a product in ways that void the guarantee." The *only* people who have ever tried this BS with me, were the dishonest lying customers. "Why yes Ma'am, I'm sure you know better than me; even though I've worked here for 9 years and I've never seen you before."

He _used_ both of his hands.

His wife/accountant probably wishes he'd quit crying about customers and go on back to work

"The customer is always right" is a crappy saying; was pointed out it was a crappy saying in 1914, and only bad faith customers ever bring it up(probably because everyone else knows its bull). The customer is always a liar is tenfold more accurate.