Customer Success CAREER DEVELOPMENT Path 

#CustomerSuccess #CareerDevelopment
Join Irit Eizips, CEO of CSM Practice, and Maranda Dziekonski, Vice President Customer Success and People's Operations at Swiftly, as they talk about CSM career development and ways to further improve the skills needed for a Customer Success Manager career track.
Here's where you can find the list of Customer Success Slack Channels that you can join:
www.csmpractice.com/customer-...
Watch this video to get a full understanding of CSM Career Development Path
00:00 Intro
02:00 CS Skills and Attitude
02:27 Table Stakes Skills
04:12 Ideal CSM Attitude
08:27 CSM Beginner Tips
10:40 Building Presentation Skills
11:05 Career Path Pros and cons
13:47 Two Career Paths
15:05 Great Power, Great Responsibility
15:59 Poor Leader Impact
17:28 Identifying Gaps
20:36 CS practitioner Recommendation
◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️
Additional Resources:
⏬ Download this Infographic: Four Key CSM Role Profiles you want to hire for!
www.csmpractice.com/csm-profi...
⏬ Infographic:The 10 Skills of Highly Effective CSMs
www.csmpractice.com/job-skill...
📑 Blog: Interview Tips for Hiring CSMs
www.csmpractice.com/3-intervi...
📑 Blog: Customer Success Career Development
www.csmpractice.com/customer-...
◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️
Need to hire a CSM?! Looking for your next job as a CSM?
We asked the customer success community - which recruiters do they recommend working with when hiring a CSM. Whether you are looking for a CSM job or hiring for one, download the list to work with others with a great experience.
⏬ Download the CSM recommended recruiters List: www.csmpractice.com/recruiters
◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️
CSM HIRING PROCESS
Need help defining your CSM staffing plans, optimizing your hiring process? Reach out to CSM Practice to optimize your methodologies around hiring CSMs.
☎️ Contact us now: www.csmpractice.com/call
◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️
Whenever you’re ready... here are 3 ways I can help you build, optimize or scale your customer success practice:
1. Grab a free copy of our Customer Success templates and infographics
We’ve created a resource library for you to gain easy access to best practices and benchmark data. www.csmpractice.com/resources
2. Subscribe to our CSM Practice newsletter
Subscribe to our CSMP newsletter and join a community of executives and business professionals dedicated to elevating their customer success game. www.csmpractice.com/newslette...
3. Work with our team privately
If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the 'Contact Us' form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. www.csmpractice.com/cs-consul...
◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️
LEARN MORE ABOUT CUSTOMER SUCCESS
with these free resources:
📌 Subscribe to CSM Practice RU-vid channel:
ru-vid.com?s...
📌 Listen to our Podcast:
www.csmpractice.com/podcast
📌 Follow us on TikTok:
www.tiktok.com/@csmpractice?l...
📌 Sign up to receive our Weekly Newsletter:
www.csmpractice.com/newslette...
📌 Download CS Templates and Infographics:
www.csmpractice.com/resources
📌READ our Customer Success BLOGS:
csmpractice.com/blog
📌FOLLOW us on LINKEDIN:
/ csm-practice
📌 FOLLOW us on TWITTER:
/ csmpractice