Data Recovery On A Dropped 3TB Seagate Hard Drive 

I hope I never have to use your services, but you're probably the first company I'll call if it comes to that. Great video, and great job!

Welp. 50.000 photos on an external seagate drive. That's a disaster waiting to happen

the guy recovering: * heavy sweating *

And this, people, is why you have multiple backups of your important files. I have three different backups and the most important stuff is stored in a paid cloud service. It's cheaper to have 3 or 4 external drives than to have a drive recovered - by a LONG shot! I bet this Scott guy ended up paying in the thousands of dollars for this service.

It is always a privilege to watch a master at work, regardless of the profession.

5 nanometers isn't that small. Just be sure not to spill any DNA on your hard drive or stray viruses.

do not power it off? of Corse the customer already tried powering the drive many times before they gave it to you

why in 90% of the video on youtube the hard drive is Seagate??? IT is that bad of a brand?

Strangely relaxing ..

10:41 "scratching our heads" - out of a DR specialist's mouth, that sounds almost like a double entendre.

The irony when "My Documents Backup" is on a drive that needed to be recovered

That is why every Sysadmins mantra should be backup once, twice, thrice! Even more so with SSD once they go poof it is game over!

All that technical details... looks like each data recovery is a case study.

60k photos on a Seagate dude rolled the dice for sure

what recovery software are you using ?

I could just listen. Work of a professional. Like music to my ears.

great video! I should send this to all my clients who think I can snap my fingers and magically make their dead drives work

Almost midnight in the mid of a work week, and I watched close to 40min video on HDD data recovery :)

The Seagate Barracuda ST3000DM001 doesn't need to be dropped in order to fail. It's one of the worst POS drives that was ever made.

I think that the reason that you had to replace heads multiple times is that there was a slight warp in the spindle that you missed when you removed the original damaged heads : ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-vcvNWPPNWSE.html The platters are tilting up and down when you rotated them and it can be seen when you look at the platters relative to the metal shield mounted above them. When the platters are rotating that would make a big obstacle for the new heads to "hop on" and, basically, the heads would hit the edge of one or more platters and you risk damage to the new heads... I hope that you replaced the spindle or just moved the platters to a donor drive at some point. Good job!

I bet you that Linus dropped this drive!

thank you ! i want to kone the name of recovery tools ? can you tell me,thanks !

@ACS Data Recovery, Hey guys, in the future before you attempt a head swap double check that the "Pre-Amps" are the same/very similar. To do that connect to Seagate drive through Serial TTL (this one is 1.8V beware to get logic converter! There is schematic for Kindle on the web). Then once in connected to the drive click "ctrl+Z" to get into service mode. Then click "ctrl+l" (its l and not i) to get HDD info, which will show the "Pre-amp" model. Then just compare numbers between patient and donor drives. But in this case I guess you didn't want to power it up at all to avoid further damage. You could cover the motor contacts to prevent the drive from spinning - then it shouldn't try to move the heads. Great job anyway!

For all people who asking for the software name thats usd in this video here you go ... Click read more . Deepspar disk imager ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-skMTBKeZ858.html DeepSpar Disk Imager™ (DDI) is an HDD imaging device specifically built for data recovery from hard drives with hardware issues. It greatly increases imaging speed, accuracy, and integrity of data retrieved from such drives. The main features that DDI provides when working with hard drives are the following: •Direct low-level access to a hard drive bypassing the computers BIOS. •Disabling specific drive read/write heads. •Disable SMART subsystem, Bad Sector Reallocation, and Read Look-Ahead •Read sector timeout controlled by Software/Hardware/PHY drive reset commands •Bit level analysis of corrupted data to filter out the read-write channel noise •Fully customizable multi-pass imaging And many more others an advanced disk imager must have. You may learn more about DDI on its vendor site: DeepSpar Disk Imager™. Currently only the Windows version of R-Studio can work with DeepSpar Disk Imager™ directly. R-Studio versions for Mac and Linux can load and process its images. With some search ... :P Just say thanks too much for him for sharing his information with us . Thanks / Regards

I know - a RAID 5 is NOT a backup - but I have one with 5x 3T seagates (ST3000DM001) - and only had one failed (replaced by a ST3000DM008 as the original DM001 weren't available anymore) - and after rebuild of about 14h all data still there thanks to RAID ... also: seagates the only brand HDDs ever lasted over half a year - all other brands failed withing the first 6 months

I tried to take apart a drive like this and the metal casing was stuck like cement.

About 15 years ago I had a Maxtor internal drive that was burning inside the computer.

I have swapped controller boards on a 250 GB SATA Maxtor that had something metal fall on it while powered up and exploded the controller board, and it did work (with a bit of strange behavior). It was from the same model, but completely different serial number, and manufactured like a year later, and the donor drive had mechanical faults and would not calibrate. When I powered it up the first time, it made some strange noises and took a few attempts to calibrate, but did start working and has continued to work fine since. And that was about 5 years ago (though I don't use it often anymore). The only strange behavior was that I had one particular computer where it would cause the BIOS to hang while detecting the drive if connected while booting, but hotplugging it worked fine. There was nothing critical on this drive, so it wasn't worth paying to have it recovered, it just saved time and I wanted to have a working drive. The moral of the story is, despite what he said, if your data is not critical and you aren't going to send it to be recovered, I'd say it is worth it to try a board swap, if you happen to have one available.

ive used a 1tb external SAMSNUG for over 4 years. Yup....samsnug haha. some fucker on aliexpress advertised them as samsung and used the appropriate pictures. put in the complaint when it arrived, got my money back and told to keep it, the fucker has been a beast and taken an absolute hiding, ive concluded it may well be bulletproof. so yeah SAMSNUG is the brand to look out for

I used to do PC repair and one of the worst situations I ran across was a music producer who had about 2 months of audio data on an HDD that went bad and we had to refer him to a data recovery service (though I can't remember if we had specific ones to recommend if they chose that route).

It is extremely sad that a good drive must die in order to recover the faulty one, really really sad. I definitely don't have the environment or parts for this kind of recovering due to hardware which is why I can only recover drive on the verge of hardware failure or a software failure/accidental erasers.

This is fascinating to watch and very informative, but just a tip for future videos, please mount your camera in such a way that your drive work fills the frame, probably from above would be best, and at a slight angle inward - That would provide far better detail, we really don't need to see the technician's body in 80% of the picture, it adds nothing to the content.

I quit using Seagate as soon (Over 15 years ago) as I found out how terrible they are. Told a lot of people as well to buy better. I see now Best Buy does not carry them. Wow things seem to catch up to companies that put the shaft to people.

"He who laughs last must have made a backup!" ;)

Dropped 3TB Seagate??? If you look at a Seagate wrong they brake...

and thats why companies make 1000's of dollars not because your parts cheap but because of the expertise required for it and the expensive gear to spend money on lol

My seagate 1 tb not detecting by pc and in disk management it shows Unallocated data and not initialise......How to recover that dta?

Thanks for the video. I've had my share of hard drives I had to recover for clients. Nothing as professional as replacing the heads but I know what a pain it can be to have a barely holding on for dear life drive and recovering sectors, skipping sectors to try to get it to read in a different way. Just great job on this video. I always told my customers to spend the cash and have it done professionally. It's worth it and leaps and bounds better chance for successful recovery then just me possibly doing further damage by pushing it further and further into unrecoverable state.

Hey, just from curiosity, how much did it cost Scott to get his family pics back?

Awesome video and congrats on the successful recovery!!

Thanks for sharing - you have amazing patience!

I find this all fascinating...very geeky. All I have are Seagate drives lol. Never had a problem in fact I have a drive that I bought in 06. I guess I've been very lucky.

I've always cracked open my junk Hard drives and hoard the neodymium magnets . Every set of magnets I've taken out has been epoxied in

every single SEASHIT drive ive ever had has failed. some with a warning so I was able to copy them to a reliable brand before all data was gone.how this company is still in business is beyond me. they have been sued so many times too

we got a hp pc at work right now I had to replace the hdd in it the original was a 2tb Seagate dm family drive that has 7000 bad sectors according to the Linux live cd we used to see if it's accessible. I'm trying to clone it to the new drive but it's looking grim

I like how measured his movements are. i love looking at this

It's real shamefull that these guys don't case these drives in something that's Tonka strong. Remember the tonka toys? Dude that was some heavy dudie metal those things were made of. I had a Tonka jeep. Just from the heft and heaviness I always knew you didn't want to drop this thing on your foot.

I’ve had 5 of those 3tb drives die on me at once.. they suck.. complete garbage.. opened them up and saw the media dust all over the place.

Nice Recovery......I had 2 drives crashed on me on a raid 5 and I didn't have a backup. I lost my data. I learned my lesson, Now I save all my data on my Google Drive ...and now I never have to worrying about a drive failing and losing my data. Cloud Storage is the answer.

Can Platters collapse? I took my dropped seagate laptop sized drive apart and it looks like the middle platter has dropped low, they're not evenly spaced Head was parked properly. Hard drive just clicks and is not recognized anymore

Oh gosh I hope the people here in Germany are just as good as you are. I have all of my customers' pictures on there (I'm a photographer) and I'd be screwed if they can't recover my data. I'm so worried.

3 am . Los Angeles.. simply a good expending time viewing this video. thanks

I've dropped my external 4TB hard drive several times, it still works.

I can send my IDE Samsung 40gb for you guys to recover some tibia pictures?

I always handled hard drives with so much care, but now i think I will with even more. They are such amazing and complex devices that need all that care. When i see someone carelessly putting their laptop on a desk and hear it hitting the desk i cringe so much

Can your Data Recovery Service also Recover overwritten Files after quick formatting SD Card?.

have you ever been able to swap PCB's from one drive to the other and have it work. I know it usually doesn't because the firmware chip has to be transplanted. Well at work we had 2 160GB WD RE drives that were in a PC that got hit by lightning. Well, one drive clicked then shut down, the other just made noise and wouldnt spin. I didnt think it would work swapping them without moving the firmware chip over, Well it worked, the drive spun up, became ready and I was able to make a full image of it. I know ESPECIALLY WD drives are VERY picky about firmware.

These hard drives are a pain, because I bought a few 5 TB drives to store my photos and one for my docs, but once you start adding more and more data, they stop working. It's as if we are going back to the days of record paying LP's/vinyls except, in a "miniature" form. How much do you charge for data recovery? thanks.

i have only one word for Scott and everyone else who fears to one day be in Scott's shoes (so to say)... And that word is... Are you ready for it? B A C K U P !

Cool video. Thanks for posting. It amazes me that people still don't back up their data. But, hey. Their stupidity is your job security!

amazing video! congrats on the recovery. I try not to hate on a single company but every drive I have that is in a non-working or barely-working state is a seagate. I just bought a new drive for my server, and decided to go with WD.

very cool videos. Keep it up!

Just use Backblaze or any other backup service, jebus.

approx. how much would that job be ?

This was both very interesting and relaxing to watch.

We have a 128GB on a 0.59 inch SD card. Shouldn't we be able to make cards of 128TB on 5.9 inch (size of an HDD) by now?Just expand that SD card o_o...

I have all my data centralized on a raid 10 out of 4 1.5tb seagate drives which I bought off a datacenter very cheaply because they have been in use for so long. I bought 10 pieces for 100€. So far, since 2 years of service, just one drive had to be replaced. I mirror my hole archive on an off-site raid 0. Better than nothing, I suppose. To transfer a hole image of 1.6tb, I first got me a used 4tb wd red drive which instantly failed. Shit. Than I bought a wd red 2tb hdd from a store but it hasn't been used since it was bought about 3 years ago. I wrote the image on it, everything went fine. On the second location, when I connected the hdd to the computer, there were many warnings. SMART said that many blocks were unreadable. I was sooo pissed off. I would never ever use hdds that big! I would always use a raid out of smaller drives. Gives more speed and more redundancy, if needed. I created a raid 0 out of 2 of those secondhand 1.5tb drives, saved the image on it and no problems! I know it sounds silly but: I will stick to those barracuda 7200 1.5tb drives and I wouldn't use bigger drives, not even as a gift! To update the mirror, I only store the changes before leaving on a 120gb 2.5" hdd which I got for free since it had many bad blocks. On ext4 filesystem, masking bad blocks automatically, there is still about 119.8gb of usable space available for these change datas. I cannot understand why someone would give away such a drive for free and I cannot understand how the fuck someone would store his important data on one 4tb hdd only! Totally insane!

Please address of a repair shop to solve my external hard drive issues. I need your help. Thanks for the video +233 244654863 and on whatsapp Ghana Email baypub2005@@t

Could you please recommend me professional data recovery company in Guadalajara, Jalisco. Mexico or Mexico City?. In fact how much cost I will pay if you recover my data from 2 hard drives of 1tb and 2 tb.

*this place is professional? like hell. to open hard drives in a professional way requires a clean room or sealed "reach-in" box. you can wear gloves and a mask to no real advantage. dust and microscopic particles gets on the platers the instant the air sealed drive is open. you do not open mechanical drives in normal rooms. or has something changed in the last decade or so i'm not aware of?*

What did you charge for this recovery?

how much that recovery cost?

Seagate are terrible... Only HDD that ever failed for me in 20+ years of using PC's Lost about 2-3TB of movies.

I prefer Western Digital.

That's an insane pain in the ass.

This is why I would send my drive to Seagate themselves. They can take the platters and load them onto a machine designed to recover data. Good job saving this client’s data. I have a drive which was subjected to shock, and thankfully it’s under the Seagate recovery plan. There’s 13TBs of data I need recovered.

I have two seagate drives that were from an external hard drive. I bought a Kingwin True Dock to try and get the drives to show up but as soon as I plug the hard drive into the dock the dock itself loses power so the drives never power up to show on my laptop. What could the issue be?

I would love LOVE to do this type of work for a living but it is a dying field. Arent you afraid of solid state drives taking over?

What software did they use at minute 25 ?

What software is used?Great job

Congrats on saving all Scott's nudes!

Thanks dude i save my xbox 360 games

(1:00) - One thing you would not recommend doing? Are you crazy? I mean, who wouldn't, after accidentally dropping one or two feet to a carpeted floor, power it up just to see if it worked? OK, If strange noises, then turn it of IMMEDIATELY and send it in to you guys, but to just assume it's gone bad and just send it in without even checking it?? When the cost is in the hunnerts of dolbies??? Who ARE you people?? Have you not heard of *_human nature_*? Listen, Peeps, THAT JUST AIN'T GONNA HAPPEN, So yous need to think up some other new trendy procedure...

Always remember people: Have at the very least one backup of your important files on a separate Hard Drive Dont't drop your Hard Drives... and never... *NEVER EVER BUY FUCKING SEAGATE DRIVES*

How could different sets of head not work? I mean they are all built the same or is it that there are minute micron differences that make the alignment or the patterns or such different so one head assembly would work and another not or is it something else involved?

it should be Stanley steel NO wood table it is a static BATTERY and get accumulated there ? that is not a real fab class gown it is for painting hahaha ... MEXICAN CLEAN ROOM ENVIRONMENT ALMAHALA!!!!

Which software is this, starting from 20:13, with imaging, source menu option. Kindly clarify.

Hey how much would it cost to have a recovery done on my hard drive? 500gb SATA SEAGATE. PCB Board gets really really hot. and it takes windows like 30 minutes to recognize the drive. After 30 minutes I click into the drive and it does not open the folder.

Lots of handling the bits and pieces there! Seems that quite some unnecessary risks are added - Most unprofessional people who try to copy that work will FAIL! - JMHO - Apply less risk - Always use the specialized tools available - expensive - sure, but adding volumes to the success rate: hddsurgery.com/

cool video. need an overhead camera though.

Hi acs and team I'm from Chennai india. Last week my Seagate desktop hdd 3tb is not detected which I purchased on 2015 november. Now the issue is header explained by technical person in Chennai. But he said to recover my files I need same hard disk with PN FW DOM all these three terms are really matters for recovering the files ... But you are keen with just serial number... First three Serial numbers enough to match up with other ?

Seagate HDDs have the highest failure rates in the world. See the link:www.backblaze.com/blog/hard-drive-stats-for-q1-2018/

LOL, of course it's a Seagate.

Thanks for a really interesting video. I noticed that a few times you mentioned about trying a different set of heads. Is that because the heads are from a donor drive, and you don't know what condition they are in? Also, could you not buy the heads unused from a manufacturer? finally, are the files recovered using the original name or are they just recovered as File 1, File 2, File 3 etc... Sorry if these are dumb questions, but I'm not really familiar with this stuff.

porn sucessfully restored!

By the way what up with these external drives? Like dude seriously you can't take a good knock? Keep away from babies. Infact that's what happened with my first my book. A baby pooled the cable.

I would suggest an overhead view for the camera

To the smart a$$e$ deriding people who have had the unfortunate occurence of data loss, you can go back to mommy's basement with your video controllers and troll, or whatever you do. Oh yeah, don't forget your comic book collection. lol

Everyone I know who bought a Seagate drive has had it break. Seagate makes shit. Absolute shit. Why are they still in business?? They have destroyed all my data. I've since switched over to Western Dig -- that might not be the best, but it's not Seagate.

Oh shit! Parden the PG 13 language but I wish I'd known the if you have crucial data on a dropped drive don't boot it bit in 2012.