DAY IN THE LIFE OF A CALL CENTER AGENT | Jen Barangan 

Thanks for the visit, Jen! Our employees were super *kilig* to see you! Happy to hear you enjoyed your stay. 💙💛 And this goes out to all current and aspiring BPO employees: we hope you find a company that will really take care of your well-being. What you do, simply matters. 💙💛

9 yrs in the bpo..i would say all worth it..natutunan ko ang tamang work ethics at customer service ..ngayong lawyer na ako i can say proud ako na napatapos ko ang sarili ko sa law school dahil sa call center :)

19 yrs old, living alone, working in bpo for almost 1 year now. Working in a good environment actually make everything different. Stay safe ate Jen!

One of the best vlog I've seen. Thank you Miss Jen for making this. I feel so honored working in a BPO industry. 💗

Wow! Thank you for this vlog Ms. Jen! Its an eye-opener for me. Maybe I should give it a try again to apply in BPO industry. I love how the company took care of their employees. 🥰

Salute to all the BPO employees, the bayaning puyat, who contributed a lot to the economy😊. Another eye opener vlog, salamat Miss Jen😊

It's very rare for a company that has a massage therapist inside, looks like they really take good care of their employees. I'll apply there once they establish an office here in Manila. ❤️❤️❤️

My mom have been working in a BPO company since 2005 and still working right now for home,and Im so thrilled to see this video.

Hats off to all call center peeps out here! Been in the industry from 2004-2009. It greatly shaped my work ethic and sharpened my communication skills.

Omgggg Cannot wait to watch this one! So happy for your new achievement. So proud of youuu always and Always here to support you.🥂

Been in a BPo industry for 3 years now, started as an agent and then became a support/Mi60 and now I am working as a supervisor. Not an easy job. Salute to all of BPO employees.

Being a call center agent while studying is really a tough battle to take. So proud of myself! 🤧

Thank you so much Jen for sharing the life of a call center agent.

Taking care of the employees menthal and physical well being, should be at least one of the priorities of the company. - Thats true Jen! proud bayaning puyat for 8 years.

Watching this video felt like I’m walking down the memory lane. Before I migrated to America, I used to work as a call center agent. Ang lakas lang maka-reminisce☺️

Nice Video Jen. BPO takes good care of their employees. The problem though with BPO is the nature of the job. Most of the time when you get used to taking calls and doing the same thing over and over everyday, boredom comes and follows exhaustion/ burn out. It will be an advantage for BPO career aspirants to always have a positive energy and try to have fun on the job every now and then to avoid this. That is why marami silang pakulo sa office, to lift up employees' spirits so they can perform well. Salute to BPO agents. Been there for 5 years and it built my confidence , analyzing and leadership skills a lot.

Nakakamiss mag take ng calls ulit.🥺 Thanks miss Jen for letting me remember my BPO days through this video.🙏💖

I'm proud to say that I am one of the people working in a BPO industry for almost 3 years now and I really love working in this field. It will help you improve your self confidence, make lot of friends, and lastly, I agree compensation wise, I can't say anything but to be grateful in this kind of work! To all aspiring agents, you make the right choice! Mabuhay ang lahat ng mga BPO!

I really love watching and listening to you Miss Jen! 💚

Perfect timing that this one is on my timeline, I'll start my work at a BPO company on July 18. Thanks for showing this Ms. Jen 😊💕

Iba talaga kapag inlove Ate Jen 😍 Undeniably gorgeous and blooming ❤️

Thanks for this, Ms Jen ❤💕🙏 I am a teacher by profession but this one BPO company accepted me to be part of my first BPO job. They are indeed the best place to work. I know that the salary is not that high, I just do love how they prosper equality and how they take care of their employees. I can say that I am part of the saying "SALUTE TO ALL BAYANING PUYAT" .. Thank you, Ms. Jen, and more inspiring content on your vlog. Take care always 😘☺

BPO helped me earned a college degree. Now I may be a public servant in one of the GOVT offices but my work ethics and Customer Service Skill Learned in BPO will always remain. I will always salute all the BPO Employees! Always Keep up the Good Work :-)

All I can say is you deserve this, you are such a big inspiration to others and this is the kind of content I am looking for, I say continue inspiring other people. I'm not that kind of person putting my thoughts in the comments but I can't help it.......

Iba pa rin talaga ang Buhay ng Call Center Agent. Stressful but masaya you gain more friends talaga and family 💗💗💗💗💗💗 I am proud Bayaning Puyat. Mabuhay tayo!

currently working as a cc because Jen inspired me and soon i’ll be aiming to be a FA since that’s my dream ever since 🥰

I'm so loving this! Thanks Jen for the mesaage❤️

Wow..it is amazing that u were able to document it as it was never allowed..Good job Ms.Jen..

Makamingaw baya pud magwork sa call center.. love this Vlog❣️

My 1st job was a call center agent and I'm proud to say that I develop my self confidence through this industry. I worked there 1.5 years. The only reason I left the industry was because of it's shifting schedule.

Salute to all the BPO Employees. I was working in the BPO world for 7 years and it was my dream job. As a single mom, sobrang laki ng naitulong saken. Thank you Miss Jhen.

WOW. I'm really impressed with the in house massage. I believe BPOs should have that! Really helps the agent to somehow destress.❤️❤️♥️Thanks for this vlog Jen.

So happy for SVC! Congrats Jen

I've also been a call center agent & a flight attendant w/ cebpac as well like miss jen & seeing a day in the life of my past job like this feels so nostalgic. thank you 😊

Omg. I am on nostalgic while watching this because the i1 building has been my 2nd home for 1yr and 8mos and was my first BPo company. It was Convergys back then. ❤️Thanks for doing this vlog Ms Jen ❤️❤️❤️

You are the type of person that I idolized the most, because ur so good in speaking English fluently and you motivate us to be positive and I admired u for that idol Jen, Godbless.

..galing mo talaga ate jen kahit saan ka ilagay..ganda nmn uiehh..more more blessings pa po with you and capt..deserve na deserve nyo naman..more power..god bless..happy 1 year anniversary Teambards admins...

OMG I miss that building! I worked there for a different company for over 5 years! Thanks for reminding me of my first job, where I started to dream and met the love of my life. 😍 I am already in the BPO industry for over 9 years now. 💛

time flies. its been a years watching jen's vlog. actually updated ako sa lahat ng vlogs i just want to rewatch this video :)

This is such great content and super effective marketing and recruitment strategy! Galing! Loved the execution too very relaxed and easy to watch. ❤

I hope our company is somehow like that to give recognition to agents who are deserving and really worked hard

Been in a call center company before. 2 years and it was such a totally different exp to all the other jobs ive had. I salute all the agents. Its really really really a commending job. I suddenly missed the vibe.

I love that they let vloggers do this ❤️

This is really a dream come true! This will also give new generation what it is to have a career in BPO and at the same time, what to expect. Been a tech support in Convergys back then, 1 year residential and another year in business class. I am the kind of agent that builds rapport, so bagsak palagi sa AHT but palaging around 95% pataas yung CSAT. QPB is LIFE!!

I remember those days during earlier part of my career. I was once a call center agent. Although it came to a full circle and I'm back to BPO industry, my career is more in line with my IT course. It certainly helped hone my communication skills. And now? I'm not afraid and can communicate effectively with the north americans, on a daily basis. Filipinos shouldn't be afraid of speaking english and committing mistake. Let the haters laugh. Practice makes perfect

So proud of you miss Jen. I'm also working as call center agent for 2 years.

Best vlogger.. ✨ Apaka natural mo po mag vlog. 💚

Thanks for featuring this vlog.. it reminds me of all the great memories I’ve had and experienced working as a call center agent for almost 10 yrs in Taguig.. My co workers are also my friends and family. Like svc, the company I worked for also take care of their employees. After I migrated to the states, got married and working as a health care worker here sometimes I still miss my life in pinas iba pa rin talaga ang buhay dyan lalo pag single nakakamiss talaga..

Thank you for th is Jen. I learned to appreciate this work now and how lucky i am to be part of this industry

Kakamiss din maging Agent infairness. Yung customer lang focus mo aside sa performance ha. Iba na kasi pag nasa leadership level na, iba nadin ang mindset and focus. Thankful ako kasi lahat ng experiences ko as an agent nagamit ko para ma reach yung ganitong position. Happy ako sa Teletech for 6 yrs now. At sa mga maliit ang tingin sa call center agent, please lang try nyo muna mag calls or lumugar sa posisyon namin bago kayo humusga dahil hindi biro ang trabaho ng isang customer service lalo na't international account pa. Maaaring nakaupo lang kami, pero laging pagod dahil puro utak ang gumagana. You have to think critically and analyze customer effectively para mabigay yung recommendend solution sa bawat concerns nila. Kaya wag maliitin ang bpo industry. Yun lang.

I love watching you showing me how BPO industry works... Good job... done fullpacked...

Enjoy your new chapter Ms. Jen😍

Love the content ate Jen. 7years working in BPO industry ❤️❤️

Proud to be part in BPO Industry 😍✨

One of the best working experience I've ever had. Keep the fire burning guys..

New subscriber here. Jen is so simple and relatable as a person

Great way to showcase the call center and bpo industry... I am proud to be part of this industry for the past 17 years... and hanggang ngayon hindi ko pa rin matanggap that other people thinks that working on a bpo is so easy at minsan ni la "lang" lang ng iba... Thank you Jen for uplifting the industry that continues to bring jobs to Filipinos... #BayaningPuyat 💕

If I am not a medical student right now , I would continue my call center job. For 6 months, I had enjoy the work dealing with my clients, my TL, the company of my funny colleagues, and our tenacious floor manager. There are also other benefits like attending recreational activities and projects, discount for meds, snoozebox, cheap cafeteria and free gym 🧡, and awards for getting high audit scores and by being punctual and having no absences. I remember our group always win for the best group as well. There is also the night differentials every night shift and bonus if may holiday pa sa ibang bansa. There's also a discount if you want to continue studying vocational studies, language studies etc that they offer. Basta na nakakamiss din yung gimikan namin mgkateam. Sayang wala ko naging jowa, shy type kc ko hehe. I hope they are all doing fine and happy din. 🤲🏻 gogogo mga call center agents, always love your work ♥️

wowww!! its a dream come true to document a life of a call center talaga. 🎉💛

Been working in a BPO Company for almost 7yrs.now and I can say that, Winner yung pa massage Mami!!!😍 This is sooo fascinating, first time ata to na navlog yung day inside the Prod.Floor so the people outside BPO Industry can somehow get a glimpse of our daily life at work. Thanks for this vlog Ms.Jen also to SVC.♡︎

Jen, this is so fascinating! I’ve always wanted to see the headquarters of a call centre. The facilities in this particular one look so well maintained & the atmosphere seems very welcoming. The social events give it such a balance. Anyway, it’s a nice insight to your past life, you really are so multilayered! What next? 🤔

I've been in a BPO industry for almost 10 years for 3 companies but recently I was traumatize because of the last company that I worked with, its not because how irate the customer's are or how hard the work is but because how my previous employer treated their employees, and now I am jobless because every time I encountered American's/client it reminds me how horrible experience that I had with them. I am super happy for you Miss Jen because you are in a good company, I hope that I have the courage to work in a BPO again.

Wow iba talaga kapag sikat😲 I love the way you speak Jen so nice and confidently beautiful ❤️

Thank you Jen! Salute sa mga bayaning puyat! ♥️ AJAH!

Ka-well rounded jud nimo Jen uy! Such a fresh approach to the BPO industry. Love it! And I loove that Sat-Sun off sila! 💛💙

I'm so happy watching your vlog about the real experiences of a Call Center Agent as others think that the job we do is as easy as eating a piece of cake, when in reality, it takes all of your guts just to wear your headset as you know inside you that you're about to go face different clients again on your calls who could be just as understanding as you wish or just as hard headed as you not ever wanting to get. BIG SALUTE to US, IMMORTAL 🤭 CALL CENTER AGENTS! 🖖 MABUHAY! 😇

I love the vibe of the your video !! thanks for the fabulous video!

Yeeey! Welcome to BPO industry 🥰✨😍

Great video, as this my first time being in a call center her in the US. A big change in me for working for luxury retail to a new environment which is call center and yes I am loving my department as well hope you too Ms. Jen! 😊

Wow! I worked in a BPO company for 5 years and shifted to freelancing, this video makes me miss my office life before.

hoyyyyy ang nice naman! sarap mag onsite ulit

This is soo awesome.. Thank youuuu for showing our BPO lives... Naka-Curious lang hindi n talaga naka face mask sa prod flr..

Hello workmate! Proud SVC employee here. Wa gyud ko ka pa pic kay on call pero saw you sa Ops - gwapa gyud ♥️♥️♥️

Yes nakakamiss din mag work sa bpo, yung ibat ibang mood ng callers 😁😁 samahan mo pa ng mga kalog na teammates . Thank you Ms.Jen for sharing this . God bless and stay safe 🙂

Congrats for reaching I M views. Happy to be part of it. Life has been very , very good to you.

Hello Miss Jen been working as a callcenter agent before and seeing your vlog inspires all the BPO agents. I also miss my previous work as an agent.. Nice kay ang SVc.

Thank You Miss jen for sharing things how does it feel like working in BPO industry. Now, i am an unemployed because i left my job in the hospital as a staff nurse but before that i am working in bpo industry for almost 2 years. Being an agent is really tough and an uneasy to handle irate customer. But it turns out to pay off my dedication and perseverance as an agent. However, i upgraded myself to QA because for me this is really heart touching because you've encountered so many agents that their calls is zero. Sometimes you feel upset but i understand all agents because i used to take calls from customer and got zero until you realized it " Am i worst agent"? That's how bpo industry looks like. Many agent give up and change their career.

Omg Jen! Transactional din ako when it comes to calls then I was deployed on a retail account pero minsan naman nakakasingit ng rapport pero madalang. Hahahaha! laglag CSAT malala🤧 thanks for uploading this vlog! I knew di ako nag-iisa and glad that I was able to improve a lot💓

Ang cute 🥰 😅😅 Flashback tuloy lahat BPO for Five years Technical Support 💕❤️ Love love

I love the way you talk Miss Ma’am. ❤

I miss I.T park...kaway kaway mga Taga CNX 🙌been in the industry for 2 years and 7 mos. And my experience was unforgettable....and I can say that being part of BPO industry is such an amazing experience...thank you miss Jen for this😀 and true may sumasanib talaga pag naka suot na ng headset...American accent in instant 🤣🤣🤣

Ang swerte naman ng mga colleagues ni Ate Jen!!! 😭❤️

Bongga naman, Ms. Jen. I'm happy watching this video. ☺

I was trying to apply for different BPO companies and this video just motivates me more. Thank you!

Oommmmmgggg , welcome back po sa bpo industry ate jen. So happy po for you, olive juice po. But before that ngayon lang din po ako nakakita ng best company that concerns po sa mental health and physical being po. Ingat po palagi sa work and enjoy. I always support u po 2yrs of being fan. 🥺💯

I once became a callcenter agent and swear isn't easy working as anyone thinking. I salute bayaning puyat ❤️

Yieee nakakakilig nman yan! Kabayaning puyat na ulet syaaa 🥰🥰🥰 ang saya sayaaa

Hello!! Hope were all safe and sound may God bless us always

I must say that the company/account you advertised is really into employee engagement. They know how to take care of their employees. I'd say yes to that company in a heartbeat if I'm only residing in Cebu, regrettably, I'm here in Manila. I've been to Cebu once and was able to visit IT park. If I may ask, is the account GY or Dayshift?

i was also once a bpo employee, quite challenging job especially in staying lively and much awake during graveyard shift, i say, it really a nice experience

Very interesting. I’m an American born Filipino and always seem to get connected to a call center in the Philippines. Love the work environment. Best to you! 🙂🇵🇭

Salute to all BPO people! I started in Ambergris Solutions way back and C3 after that, then TeleTech as a Talent Acquisition Assoc/ Recruitment but opportunity came so almost ten years kame abroad as teachers ng wife ko and dun na din kame nagka anak tpos after almost ten years balek ng pinas. Nagpandemic kaya WFH sa Wells Fargo for two yrs and half. I love bpo, people our supportive and fun plus it puts food on the table. Those are fun memories, awa ng Dios bnigyan nya kame ng ibang pagkakataon ulit at andito na kame ngaun sa Canada. God bless BPO Employees and wag bili ng bili kase yan ang rason kaya ndi ako nakaipon nun binata pa ko lol mag invest kau sa health and try mag abroad. Cheers!

Proud working in a call center for 14yrs. Good luck.. I know its gonna be easy for you. God bless..back to night shift 😊

THANK YOU SO MUCH FOR THIS VLOG, JEN! I'M WORKING IN SOME BPO COMPANY AND I FEEL DEMOTIVATED THESE DAYS. JUST BY WATCHING THIS VLOG, I FEEL MOTIVATED AND EXCITED TO DO MY BEST WITH MY JOB. GOD BLESS ALWAYS PO!

i super duper love this vlog, im from bpo before as well and even though im not working there anymore, but most of my life was with bpo, i met my husband there, i invested car and house because of the bpo, thank you ms. jen

Ang ganda ng speaking voice ❤

I'm happy for you Jen☺️

Been planning to apply again in a BPO Company and this is just another push that I need 😍🥰

Nice, thanks for sharing. All the best luck to you! Love your attitude ❤️

I love your confidence I feel like I'm gaining confidence too.😊