Mock Call Sample Recording With Call Flow Guide: PART 1 

Want a more complicated mock call? Watch part 2: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-v7ZyTTnt2D8.html

I would recommend this video to those who wants to apply in a BPO company. . .

I was able to passed my initial and final inteview all thanks to your tips! You're a great mentor. I hope to hear more about your tips.

i’m so stressed right now, its my 3rd week of training and im having a hard time to choose the right words and also listen properly because im always having a mental block.

I luckily passed my initial interview and got hired right away after passing the mock call. The interviewer told me that I need to pass two exams for referencing and to do a training virtually. I really need to get this job and I am so blessed to see your video! This is definitely will help me for my exams and training. Hope I'll become a regular employee! Thank you so much for this guide!

This is very accurate guys, must watch and understand the content. This might help you if you are applying for BPO.

i’m about to work as a customer service rep and i’m super nervous this is my first week of training and i feel overwhelmed but helping people is my favorite so i’m also excited to assist with their needs 😫🤘🏼

Your videos are such a big help to us who are still learning in customer service. All of your videos are the exactly happening now on my training 🥰 Thank you so much.

I remember when I was to on my early twenty's and had my first experience with users and callers providing them technical assistance and the words customer service were only a that, just a term...an unknown term for me in those days, and I remember that I must've learn on the daily and with practise, and unfortunately I hadn't the opportunity to heard advices on a platform like this, so thanks for giving this magnificent opportunity to young people it's really helpful

Here I am watching this before an hour for my final interview. Thank you for the tips and you really has a soothing voice. 💗💯

Your awesome ! I am a former domestic helper abroad and just passed the final interview because of you . Thank you so much !

I was able to passed my initial and final interview. Thank you for all the tips. Godspeed!

I never thought I could be a call center agent because I have no experience in BPO. But by watching your videos I was able to be an agent. I am thinking I might be switching my youtube channel's niche into tutorial like this. More power to your youtube channel and thank you for the tips and ideas.✌️😊

I am a nurse and I am planning to work in a BPO company that assist clients on their healthcare accounts. RU-vid recommended this vid of yours, watched it, liked it and now subscribed to it! The content is clear, concise and straight forward. Thank you for this!

Your videos are very helpful ma’am! I’m able to pass my final interview and was a trainee now. Thank you!❤️

I've been a silent watcher of your videos and I'm thankful that I passed all my interviews. More blessings to come and thank you so much. Btw newbie here

Oh boy! I'm about to take training, I'm super nervous, but your advice makes me feel very calmed. Your way of explaining things is awesome! Thanks a lot!

It's so informative content for me! Aspiring call center agent here! 😍

I love the simplicity of the conversation, I for one have never experienced a customer this kind. Whenever I ask "Is there anything else I can help you with?", there is always something else indeed.

I cant deny it. I super love your speaking voice, your diction and Pronounciation..

I always watched your videos, especially for newbies like me who have no relevant experience working in bpo and wanted to apply and get hired right away. The tips you provided in every content you made were really helpful. I hope that'll gonna pass the initial and final interview assessment before proceeding to the mock call, which is a very challenging one. 🙏

1. Open the call (hello/ company name/ your name/ how may I help you) 2. Empathize/ apologize/assurance (I'm sorry to hear that) 3. Confirm the customer's account (Unless they don't have an account with the company) 4. Probe or ask relevant questions (Confirm information) 5. Solve the problem or answer the question. 6. Offer additional assistance (may I help you with something else/ is there anything else that I can help you today?) 7. Close the call (thank you for calling/ company name/ have a nice day)

Thank you for making this video. It really helps me improve my communication skills and practice, since i don't really have any experience in customer service. Next week is my Initial Interview and i'm a bit confident because of your help.

I'm currently on training right now and glad to watch your videos.

im a newbie..i tried to find all these.. and now i found this helpful tips...thanks Kwetyon!!! consider me as an apprentice!!!!! gonna love this tips vids you are teaching...i am learning more

'Nak ng pating! Nakakapamura ang galing ni Ate! Ang ganda ng modulation ng boses nya! it's so welcoming and soothing sa nakakarinig. Siyet!!! Excellent job, ate!!!

Can’t even say how much helpful you are by making these videos, it’s so knowledgeable so to the point help me build a shape towards my work, love from india.❤️

Learned something here as a live chat support! Thank you for sharing. 😊

whenever some newbie like me ask for recommendations about how to improve call handling skills , I always recommend this page .. cause she's really passionate and skilled .. thank you for the tips it really helps us improve ourselves 😊

I love your accent Ms. Sheena! I am aspiring applicant, Last year I tried to apply but I failed to their interview that was my first time applying for bpo. But now Im still hoping one day I will pass their interview. Keep inspiring others! God bless your channel!❤

I'm a newbie here in this industry,I was hoping that watching your videos and tips would help me in the future.I am so eager to learn .

i was listening to this with earphones. ghaaaaad your voice is so good.

This video is a big help for me for my final interview....

I really wanna try to apply in a call center but im scared of what if's😢😢 your videos really helped me to boost my confidence. Thanks Ate❤️ so happy to learn something new everytime i watch your videos❤️

Validating customer's concern is actually good if you really don't understand the customer.... Thanks for this ma'am!

Great informative video. This is very helpful for me as im having my final interview and mock call demo shortly. Thank you you're doing great on your videos.

Thank you so much for these videos. You bring a sense of ease to me because I pride myself on preparation and having some insight on what to expect.

Ang galing ni Ate, i never expected she would talk that way.

The best YT channel for Call Center Newbies and Wannabes! Thank you! May God bless your channel!

In 2023, your videos are saving my life! Thank you so much for this, has been so useful for my new working experience.

im about to have a mock call in a few minutes i guess and this video helped me get ready for later. Thank youuu and btw i love your voice ♥️

I love your voice. It's very relaxing.

You are a heaven sent candice,we are going to have a mock call training next week and this helps me a lot thank you sooo muchhh.

I just got hired yesterday as a csr and tomorrow we're gonna have a mock call so I'm watching your videos to help with my anxiety in upcoming mock calls

Oh i love how cool you are! I mean you're so calm and sincere and i really really love how you organized your thoughts😘Thank you for this vid Miss! It will help!

I love the way you explain and such a beautiful voice 😊

It's my 2nd day of my first Company in BPO and this video with tips is very helpful for me for upcoming mock calls soon. I will recommended this tips to everyone and I will watch this every day 🥰.

I have my mock call in a few hours, this has to be a sign, thank you for this video.

Just finished training. Now I'm nesting and I'm suuuper nervous 😩 watching this has helped me tremendously thank you!

I think this is the sign that I've been waiting for. 😆😂

almost 10 yrs in BPO and ganda ng videos na to sort of refresher.

I am a freelancer. I am a cold caller and I have worked with several clients in real estate, IT, and I also have done interviews for a market research. But I have never been in CS. And I am about to have a client for CS… this helps me a lot. Thank you!!!

This video helps a lot during my mock call! Thank you so much!

my interview is in 4 hours and im so happy i found your videos !!😭 thank you !😊😊😊

you are amazing. you helped a lot of newbies to pass the calls. kudos to you.

I really like these types of videos, they help me to improve my listening very well, Thank you so much!

I'm a newbie in the bpo industry and i found this video very helpful! thank you! and oh, i love your voice ! ❤️

i love your voice.. 💞 your tips on this really helped me alot as well.. Thank you!

i am working as a customer service representative and thank you for this video. it helped me a lot ❤️

I am one of your silent viewers. This is a great help to anyone who wants to apply in a BPO setting! 😍💖

Thank you, i need this. i need every possible simulation i can get in order to pass. Will be viewing your other videos as well

for the months i've been watching and studying your videos, finally i'm hired! thank you miss Sheina! you are my favorite tutor❤️

You are sooooo worth it and talented!

Your English speaking skill is brilliant. Couldn't resist to tell you that. Love and admire from Vietnam 🇻🇳. I hope that i can get a job as Customer Service Agent in Malaysia 🇲🇾 after pandemic is over. Thx u for an useful instruction video. Looking forward to seeing more videos from u

OMG it's my interview today at 11: AM. Thanks for this miss.

I'm very close to start my training, and and when I found you that was one of the best things that happened to me. One day I just want to speak a good English, like you ❤️

i'd loved it everytime i hear your voice. i put like all of your video uploads.. im inspired to on BPO infustry someday for 5 years..

Thank you so much for sharing this ! Im planning to apply call center next year .. And Im starting to learn how call center works !!! Finally I found the right coach for me , Your accent is 💯 .I will watch your next mock call ,the longer & complicated one.

Thank u for making mock call videos .these videos are very useful for freshers as well experienced too

This is Really a recommended videos mostly to those who is applying in BPO and for those first timer. .thank u madam ..U are really a big help 😊

Nakita Kita ulit omg. Way back 2019 panon I don't have any call center experience and I am applying and researching then I found out your website or blog mo about how to answers some questions . Tha kyou so much nakatulong Yun sakin I dint expect na mahihired ako nun April 2019. Til now I am working it's been a years na pero thank you so much.

I will be having my job offer this afternoon. And I decided to watch your video just to have an idea since its my first time in BPO industry. Thank you 🤞🤞🤞

I failed my first mock call to proceed for the final interview. But this time I have the knowledge and confidence. I know I can make it now ❤️ Thank you Mam for this ‼️😊

As an experienced CSR I can assure you all freshers that this is how it goes in a call center if you're in a CUSTOMER SUPPORT process.

Wow I didn't expect that. You're also the customer. Galing !

With your help and tips I cleared my vercent

Very nice content....👍🏽 The make face part was very realistic ..it happens whenever we are talking to irrate customers but still needs to sound polite and friendly 😜

I learned a lot from this call flow

Hi ! I love all of your scripts and also the way you provided information just to assist customer better

Thank you! Passed my first mock call thru this video. Big help ♥

Thank you so much for this. Pls dont skip the ads everyone.

Very accurate informations!!! Love it!!😘❤️❤️❤️

I'm doing mock call later omg. I'll apply these steps. ❤️

your a hero in this era.. thanks

While waiting for the start of our training I search for this kind of content to give me an idea on the things that I will encounter during the training. I'm so glad that I found your channel. I really like your speaking voice , it is so relaxing how I wish I can modulate my voice like that. Thank you for sharing this, it will be a great help for newbies like me 😊

It's my final interview and mock call today and all of your vids really helped me a lot! Thankyou! 😩

Awesome yesterday I discovered your channel. Thank you for everything you show to us over here.

Your accent and speaking skills are amazing!!!

2nd day of training! im gonna have a mock call on friday and imma watch your videos

Can you make an interview scenario thank you so much you've been a great help

Thank you for this free tutorial,it helps me a lot.

While watching this video it made me clap because of the effort it took to made this video thank you!

Hello, I just want to thank this lady for everything I've learned from her videos. I passed the interview and will start soon. Thank you so much.

PERFECT WELL EXPLAINED ❤️❤️

I going to have my final interview this week. And the final interview will be Mock Call. And this video that u made really helps. Thank you, Miss Candace! ❤️❤️

From the day that I took the versant and until now that I'm a regular agent. I'm still watching your videos💙

I will be doing my mock call later. God your voice makes me calm 😌

I am a freshie in applying call center and the first video appeared in my recommendations is your video. This is a sign! More power! I am sure your channel will grow huge! 😊 EDIT: Thank you very much po. I am watching your videos on repeat to study for my call center interview and i just got hired yesterday. Thank you very much for the tips! Definitely your channel will grow huge! Sobrang dami nyo napong natulungang freshie, thank you very much!

I wasn't expecting that🤯🤯🤯

Watching this now , I have my interview tomorrow. Best of luck to me.