DAY IN THE LIFE OF A WFH CALL CENTRE AGENT | Tilly Louise 

Was it accidentally or straight up?

Does the company's name start with Re and end with Cx

gimme the company name so i can apply 😂

Not really something to brag about mate

@@oldhamer111 oh trust me I’m not bragging more like self loathing

Its nothing to do with a person's age, call centers are vicous, 80 percent of customers in most call centers are horrible callers thatl have no problem being nasty and abusive because they are not in front of you. Yes you try to calm them down but that's not easy , and when you say the right mindset and detach yourself, we'll that isn't goof makes you sound worse and robotic and customers know that. Call centers go through enormous amounts of staff

@@sineadwalsh8429 you need to be mature enough to realise people have had a bad day, they have spent 3 hours trying to fix their broken internet followed by an hour on hold in a queue after 3 months of their net going on and off and they are stressed, pissed off they have spend a lot of money for a product and its broken. theyre angry. you need to realise that and not take it personally, you can empathise with someone without allowing their emotional state to influence your own. that takes a level of maturity. therapists speak to really depressed and angry people all day, they dont get depressed and angry, but they still empathise with people. yeah it doesnt necessarily have something to do with peoples age because people can be 50 years old and still have the attitude of a child, but there is a link between age and maturity and it takes having a mature understanding of social situations.

​@necaacen it seems to me that you're just excusing terrible behavior. Idc what kind of day you're having, that doesn't excuse being a asshole.

I agree! These people don't know you, why would you be offended by what they're saying? You are representing a company....so essentially you are an actor for those 8 hours, so act lol and when you're done put your character away and resume your life

@@sineadwalsh8429Yep, that’s why they have a big turnover. Call centers are just jobs you can make a quick buck and leave for a way better job.

Don’t get me wrong I have those days too! Keep strong!💖

@@tillylouise Thank you so much girl and you too ! Im planning on going back to school I just can't do this for another year 😪 😔

Is your company hiring? If so, where can I apply?

@@3333DeeCee you dont wanna work here the customers are really really bad and want their way on everything

@@shachristanhollins8290 Right now I'm injured. So I need something that I can do while sitting. If you know of anything, it would really help me out.

My works increasing my hours from April, it’s only an extra half hour a day but that’s not the point lol😂 Ah bless you, I always tell myself that work is work and once I’ve finished for the day that’s it! I know it’s easier said than done but please don’t let work stress you out💖

Been looking for work from home jobs for a while now. Do you have any companies you can suggest?

Is your company hiring? Where can I apply if yes?

no company is worth expending 'beyond my normal functioning capacity' energy for. if it begins to affect your mental and physical welbeing raise it with the employer immediately and tell them that you fear your productivity will suffer and/or decline and you will not be able to give the same output as you would if you were STRICTLY doing your CONTRACTUALLY AGREED hours. no company out there is worth more than the contractually agreed hours, always remember that

please I'm looking for job if u can help .... I'm a Moroccan men 23 years old, in the past 2 years I didn't find a job I was looking a lot and now I'm with no job I wanna work nad I CAN WORK HARD, but I didn't find anything for now, so please if u can help me to find a job from Home like a call center or something like that ... , I can speak arabic and english. thank u

You wasted years of your life

@@theismail163 your a miserable nasty person and Im not - so whos' the waste here? thats rhetorical - its you.

@@theismail163 tf is wrong with you?

im trying to get a job in a call center but i can’t find a good one is yours hiring?

@@juanyamirespinoza5043 I'm in Sri Lanka

Some said they prefer to stay to get promoted as a manager. Within time frame of years

I left the job now. Thank you

@@fayad_ousmand how was it provided you using yourself desktop or laptop. Microphone and headphone or speaker with microphone or headphone

Hey I'm wishing to work from home can u help me out

Hey, can you help me to get a call center agent job?

Sound like my job, is it Concentrix?

@@anjelicajohnson4532 nope it’s similar though it’s Sitel

My mindset would have had me say "fuck it, fire me"

I wish there was a boat we all could go on cos SAMMEE

I was fired🤪 got another job though so I’m good 😂

Hi! Oh I get it 24/7, my fiancé always tells me off for doing it as he can see me just scratching at my neck and I don’t even realise that I’m doing it lol! You’re not the only one hun, loads of people have commented saying they do the same, which like you say is strangely comforting🥰

what company i need a wfh job!?

Anyone knows some call centers that are hiring?

Hey! How is it going so far?

Who will you be working for ? I just finished my prelicensing course yesterday , I go take my state exam for personal lines tomorrow , and if I pass will be working for USAA through Teleperformance .

@@Ccchelseaoliviaaa I made it 10 and a half months, I was top in metrics for the campaign. I ended up quitting with an open door to come back when my baby is a bit older. It was becoming depressing working everyday whenever my baby would be loud I would have to put him in his crib and I felt like I was punishing him and I couldn’t take it anymore. Now I’m not working, planning on going back to work for this company when he is a bit older. It was perfect timing because a couple days after I quit my bb started crawling and getting into everything, I would have not been able to watch him and work on phones right now.

@@Ccchelseaoliviaaa I was working for Qualfon as a level two CSR.

Omg it’s so annoying isn’t it! I don’t even realise I do it and my fiancé always tells me off for it!🙄😂

@@tillylouise righht!! and then you do it in public + everyone looks at u weird like Nooooo i have anxietyy😭 LOL

Lol yes it does but I have a great family who give me so much support if I ever feel anxious or down xx

I’m so happy I came up on your suggested and you decided watch☺️ WFH is great isn’t it! I love working from home as I love having a routine and since moving into my own place it’s given me structure and has made me love WFH even more

4 years?! You’re a trooper. Good on you for deciding to finally leave. I’m only 3 months into my call centre job and I’m already thinking of leaving 😩

I agree with you , call centers should be banned , the same happened to me , moved to a new city , no friends , no family , i got anxiety attack on the third day of training , and i left on that day , i swear to never work at a call center again

I agree. Call centers should be illegal. It’s honestly a nightmare. Words cannot explain.

Hi Bri, thank you for your concern. I have heard a lot of people say this about call centre jobs and working from home. I have a strong believing that it all comes down to the company you’re working for. The company I work for gives us so much support and try to make working from home an enjoyable experience. I personally love working from home as I am a creature of habit and rely on routine and structure. I’m sorry if you’ve had a bad experience working for a call centre and working from home.. I hope you’ve found a job that suits you best and that you enjoy xx

@@tillylouise I used to think like this to until I got my proper education and skills. Call centers aren’t your friend and don’t care for you regardless of you have so called structure and discipline. It’s dehumanization and brainwashing. I have dreams and goals to chase. This industry is a huge fraud and they only appear nice to keep everyone in check. You’re just a number to them to figure those quotas because management don’t wanna get on phones regardless if they do lmao. Good luck. It’s a lot of brown nosers in that call center until then you guys realize when it’s to late to in the end. Even I’ve known leadership who’ve stayed for over 16 years because “it’s a good company” then they realized it was to late after wasting their lives in call centers. It’s a job to pay the bills not a career to stay in. To each of their own. It’s one of the original meat grinders of the work world and a dead end job. They win you over with pay, niceness and benefits to keep you stuck. There’s not a soul on earth who growed up to work in call centers rather in person or in a office unless you have know other skills to go into other careers or it’s all low level people who’s not that intelligent stay stuck in these jobs or their a lazy person with no true outlook in life or direction. The most dead end jobs on the planet. Good luck!

@@Fourwindsofsuccess oh well that comment wasn’t very nice. I don’t take too kindly to you calling me “low level” a “brown noser” and a lot of other things just because I work in a call centre but I suppose that’s just a reflection on you. You clearly didn’t have a good experience working within the call centre industry and have a lot of hatred which is pouring out of you into your comments on my harmless video. At the end of the day Bri, it does all come down to the company you work for and I don’t care what you say if you think all call centres are the same. The company I work for push us to progress further within the company and give us so much support. Yes I agree not everyone strives to work in a call centre but if I end up working for the company I work for now for the rest of my working career then so be it, I wouldn’t have a problem with it. At the end of the day, if people didn’t work in call centres Bri then we wouldn’t be able to help the elderly or people like you who need to speak to somebody about their banking, pension, energy & gas etc. We would be in a world where people were lost. So just because you hated working for a call centre doesn’t mean everyone else in the world does. Please think Bri before you comment again as your comments are very harsh.

@@tillylouise ​ you’re right. I’ve worked in call centres since I was 18, I first worked for a company called capita and they just treat everyone like rubbish from staff to customers, I did learn a lot through the years though. Within 8 month I was floor walking and a year later I was working as a team manager on a permanent contract, I stayed there for 5.5 years as a team manager and it wasn’t until I left and took another TM job elsewhere i realised there is so many call centres out there that will treat there employees right and have a duty of care for there staff, support etc. people have this perception of call centre work is slave work and awful but it’s what you make it if you find the right company and work hard towards what it is you want to achieve it can be a really good career honestly. Keep doing what your doing I’ve been in your position before and you can honestly go really far. 😃

Hi Q how do u apply for these type of jobs home base

Tell me about it! Comfort is key!☺️

Thank you for subscribing, it means the absolute world to me☺️ aw I’m glad my videos are coming across in a good light! Good luck with the interview!

Thank you, subscribe my channel🔰

Aw thank you!💖

Hi, that’s okay! I no longer for a call centre now but I can still answer your questions. Usually the calls lasted anything between 5-8 minutes but depending on what type of cal it was (complaint would be 10+mins!). The 15-20 calls a day was when I was on a quieter call line but the general lines I was taking up to 60 calls a day. The job was very stressful but I had to keep reminding myself that it’s just a job and to not get myself worked up! Hope that helps!

Oh good luck! Don’t be scared, you’ll smash it!🥰

hows it going? would u recommend it?

Omg I’m looking for the same advice. I got an offer to work remote customer service for a bank and I’m super curious to hear others experiences.

@@barryevans277 I took the offer I start training soon. I'll see how things are and I will share the experience when I can.

@@j-zonol oh yes please share :)

Same I just started to for banking

I just started for a bank collecting student loan payments. I just finished training, which was 5 weeks and a lot to learn! But I start taking calls this week so I will let you know!

Oh no, I’m so sorry WFH didn’t work out for you. Personally I love WFH as I’m very much a creature of habit and love to be in the comfort of my own home. Maybe it was just the company you briefly worked for that gave you a negative experience but the company I work for I don’t have a bad thing to say about, unfortunately it is just the case of trial and error when trying to find the right job for you. I hope you’ve found somewhere that you like working for now? All the best! xx

@@tillylouise thank you for your response.im between jobs and looking at reskilling or different sectors.

Oh my ears ached all day long, especially as I have multiple ear piercings and the headset would push down on them🙃

Hi, I’m really sorry but it’s about 15 years old and my parents bought it so I have no clue!

@@tillylouise wow, looks very good for a 15 yrs old cabinet 😄🙈 Thx 😉

Hi, aw thank you!🥰

Hi, sorry I can’t disclose any company information that I worked for. All I can say is that it was a pension provider company. Sorry to hear that the company you’re working for hasn’t started off well

I’m glad you enjoyed!😊

Hi, so I don’t use any of my mobile phone data. I just use my wifi/broadband which is 50mbs which is a perfect speed and that costs us just under £30 a month. Hope that helps!

London 🇬🇧

I no longer work in a call centre but at the time when I did and posted this video, I never mentioned who I worked for, never shared conversations or any private information about our clients or the company I worked for. So I haven’t done anything apart from film me! For all you know I could have just filmed myself talking to myself😂😂

That's what I was thinking but your company didn't have like a no technology on the floor rule? I'm not trying to rat you out or get you in trouble! I DEFINITELY don't know you, but I work in a call center... I think I already said that, but I wish I could. My shit is so sensitive I work with and my company is very strict, but I also have an employee for over 7 years now so...

So basically you don't work for them anymore SO you posted it now? I don't know if I said this already but I'm not trying to get in trouble I have no clue who you are I'm just curious

My neighbors think I'm a drug dealer cuz I'm

No I wasn’t. I was working for a Pension provider

Oh I know tell me about it! They get so sore from looking at the screen all day🙄

It all depends on what call lines I’m on. Sometimes it can be between 15-20 and other days it can be 30+. I also do a bit of admin in between calls👍🏻

Who do you work for?

Good question! My work supply us all with laptops and if we require a bigger screen or more than one screen they will provide us with monitors but I just work off the laptop as I don’t have a dedicated office space at home👍🏻

Ah thank you for subscribing!🥰

From experience , no

Aw I’m glad you enjoy my videos! Also, thank you so much for supporting me & subscribing!🥰

Thank you so much!☺️

The company I work for specialises in banking☺️ xxx

Yay! Thank you for your support😊

I do yes😊

No she's work in library 🤣😂

I suppose it’s a decent wage😂💖

and 1/3 is an outro... thanks for the video

well it's a day in their life, they can't really record and talk that much about their work.

Call center is hell on earth. Never go into it. Plus, it's the furthest of secure. If you lose your job, you will get back to square 1 even if you have worked for 12 years.No one will hire you with a call center jobs on your resume.

Heya, I wfh in a call centre and it's amazing for homebodies. I'd say these jobs are highly secure because most people are ambitious and leave the jobs quickly. If you're good at the job and dedicated to showing up each day you are already outperforming 75% of people in most contact centres and can count on being valued by your company. Further, older people prefer to speak with humans, so there is likely a longer term job security for call centre operatives in service industries IMO, especially in the health and insurance sectors as the world's population ages.

Oh my gosh what a horrible experience. She should have read out the letters phonetically so D for Delta etc… that didn’t sound like a nice experience at all. So sorry you had to experience that sort attitude from someone who is supposed to be there to help you🙁

@@tillylouise Sorry she didn't say D for deaf, she said D for 'dunce' now that I recall correctly. Nonetheless, that was rude of her to say that on the phone. This was something that happened around 14 years ago btw