I am a police chief and have been in the field since 1974. I am also a Certified Hostage Negotiator and a Crisis Intervention Officer. I have learned that the reason that I have been called to that incident is because there is a "Problem", and I must be able to assist in being or finding a solution to that problem. I can only provide a temporary fix, and often refer to it as passing out aspirin and band aids for cancer. However if the situation is growing out of control, My job is to deescalate that situation and help to get it back to an operable situation. One response will not fit all and you will need to constantly study and develop what will work for what you are confronted with. Thanks for providing this program to assist others to learn to be that temporary fix for that problem that is out of control.
becky lloyd. I have a history of mental stress and strain, when someone takes the time to understand it makes such a difference, thank you for caring about that, and may the graces of life all ways shine through to you.
Most people who fear the risk of jail time trying to defend themselves worry about being in prison for defending Others before themselves. What are the rules IF someone’s a direct threat. No one reacts because those of we don’t want to be locked up with the crazies. I’m constantly taking punches and pulling my punches in defense at the late night bar scene. I have to know. Where the limits on protecting myself and the bar I’m defending. What are the laws?
"Stress is the perception of our ability to cope." Learning skills to cope, gives us skills to help feel less stress and brings peace to our environment. Excellent!
The title should be "Building a Basic Framework for Understanding Crisis Deescalation" rather than "de-escalate anyone, anywhere, anytime." There were no specific strategies or approaches discussed that can be applied during the moment of a crisis other than Devon's personal story (Devon isn't the presenter).
I couldn't bring myself to continue watching this. I kept waiting for it to get to the point, to give specific principles and strategies, to tie it together for practical application. But it just didn't feel like it was going anywhere. Perhaps I already have too much experience with de-escalation and was expecting too much, but it's hard not to have high expectations when it's called "De-escalate Anyone, Anywhere, Anytime." I learned more from "Verbal Jujitsu" and other resources than I did from this. I stopped it around 25 minutes in, when he was teaching "keep assessing and stop assuming." More basic, commonsense advice. I was expecting more.
Most excellent, though I'm not a teacher. My interest is self-defense from a traditional martial arts background. Neither am I a police officer or a security guard, just a concerned citizen. So this type of training fills the gap in my (lack of) knowledge about social interaction. Physical intervention should be a last response only. That's why I highly value information and learning about Situational Awareness and Assessment, and De-escalation techniques. This should be required learning for all would be mothers and fathers. Any fool can make a baby. Raising decent citizens is another ball-o-wax altogether.
Great point, Quaz! I always say that being a parent is the hardest job ever. Yet ironically, the easiest to get - you don't even need to fill out an application! Yes, Physical Intervention should be used only to maintain safety when safety is compromised.
Excellent. I already teach these attitudes and skills in my course for teachers but this presentation effectively and efficiently pulls it all together. Thank you.
Hi - Great presentation...I'll use some of your points & language in my future training events with staff and volunteers in the supported care sector in the UK. There's also something I use about offering individuals other choices, other paths to help them choice a course of behaviour other than the one that leads to escalating aggression and towards violence. Thanks again, Jim
Jim - you make an excellent point! Ensuring someone has choice increases their stake in the result and can unplug the power struggle. In fact, Choice is so important, it is one of our top ten Basic Principles of De-escalation. Read more: facebook.com/photo.php?fbid=654366081293005
Excellent breakdown. I have recently been watching some of these "angry parent" meetings with these woke schools and their odd anti-science "trans agenda" and "pedo friendly" grooming weirdness. Watching the way the faculty conduct themselves, it is clear that none of them have any real skills or have ever put any thought into thinking how to de-escalate anything. It seems like the only thing that comes out of these meetings is that the faculty feels more powerful, enforcing 3 minute speaker limits, telling people to stop speaking because of the coarse nature of what they are reading - even when they are *reading material provided to the class by the teachers*... Even assuming this was all innocent and in good faith with good motives, you would expect to see some of these methods employed - de-escalating by listening, giving people the time and opportunity to speak openly without fear, listening to their problems with a view to finding the root problem and a solution... Like "hey, I hear you guys, 3 minutes isn't enough, could we just make sure that the room agrees to let you speak for an extra ten or 15 minutes, then you can have time to say what needs to be said, and we can keep to our time constraints without depriving anyone from their opportunity". Nope, simply the opposite. Summoning security to escort the parents out if they go over 3 minutes and refusing to listen or let them continue speaking after the time is finished. This is really getting out of hand and frankly, it's probably just a matter of time until one of those parent groups gets organized (especially if the security on premises are parents too) and they just take control of the room until these people either agree to resign en masse and leave the teaching field, or.... I'm not American, but I would not want to be there. But the problem is not solving itself. And the responsibility is with the faculty. You American teachers need to address this and hopefully with some de-escalation tactics. Remember, there have been guys who have killed a guy in cold blood in a police station after that person had sexually abused their child. And there was no punishment. Community service, suspended sentence, etc. I would not want to be on a faculty like that. Irresponsible and dangerous. Why can't we bring de-escalation techniques to them? I guess you can't make anyone do anything they don't want to do. And they don't want to de-escalate. I fear that is an exceptionally foolish stance to take. Especially in gun-happy America.
No body has all the answers. I liked this because it is non-violent and use it in training our staff. I believe in talking reason calmly and directing all attention to the person in conflict. Working in group homes with the DD population, listening is what all people want. They just want to be validated and heard. I'm sure someone has the attitude, "what if" this or that. Well, you deal with it as it happens. If you can't, then you have another person take over if possible. We all have behaviors, just as this training portrayed and apparently..... reading the comments below.
My response exactly, right down to wanting to be validated and heard. I also use this for training new staff working in group homes with the DD population.
I loved this video, it gets to the heart of understanding another's difficulties, it has many fine details and points, so essential one could over look them, glad I was in a spot that let me get the treasures of the perception contained herein. I believe that just the idea of considering assessment of the other's real difficulties over assumption about what those are, befor applying what we have learnt about resolving conflict, would aid the world in creating a better environment. It's reasonably thoughtfull, with a core of true traditional wisdom.
I really appreciate your presentation . I’d really like to adopt this strategy .. I was wondering if You have any evidence on how effective this is ?so I can put this forward to my employer.
If substance abuse..not able to cooperate with person in control whose calm..then need to use walkie talkie, or call Supervisor, other times restraint need ti be use such as handcuffs or left in a room for a timeif it's safe to lead person and doesn't try harming self.
The presentor is the source of information, and the PowerPoint is a guide and reference to his communication. It's not the tool that is most important, but the educator telling us the important parts about it we need to retain and how to use it. Both are important, but without the presentor, it's just a tool sitting their. You can fiddle with it and probably gain from it, but having someone guide you through it is the most critical part.
This presentation was delivered to public school educators, but the material applies equally to anyone in any setting. How does it apply to the challenges you face?
I had a personal moment where I was training someone and this tall bearded man with muscles wearing a maga hat obviously wanted to dominate the elderly crowd. I tried my best to recognize by not giving validation that he was in charge.
Probably because it's a room full of passive government employees that are used to being spoon fed ideas and are afraid to think of the answer to the question and assert their answer out loud.
That was a good video but obviously is does not cover the scope of every situation at all times. Some fend off conflicts by being assertive and dominate. Who really is the boss? Don't you think some can provoke you? Basically your saying self control, what is best for others, don't return evil for evil and I add, turn the other cheek. These methods are thousands of years old...
Got five minutes into this presentation and couldn't listen any more... the high-pitched nasal whine of the woman who claimed she was "assaulted" (verbally) by an irate parent was just too much. What a baby. Why was simply calmly listening to the complainant and then getting on with life not a solution? She comes on a seminar and makes herself a "victim"! God! Americans! If they aren't blasting people or animals with their ubiquitous guns they are bitching about being victims of violence or accusing others of aggression.
Thank you, you're a perfect representation of the very people who escalate and cannot defuse a situation. Glad to see people who can do it right and... well, you.
