Dealership Gives Trackhawk Owner His Money Back After This 

Listen not only did you handle it like a gentleman but it seems like the guy you dealt with in this video was genuinely a good guy.

Dealers only care before your buy the car. After you buy you become a nobody

This is how you handle a situation like this, not trying to get over on anybody but also not willing to be a doormat.

The way the service manager talked and handled the situation was very professional and you coukd tell in his voice he truly cared. Those are rare in the dealership business. Thats why my old GM at a ford dealer that i worked for didnt like me much because i just couldnt lie and screw people over straight to their face

Noticed the sign on the entrance door said "watch your step" ... probably should be "watch your back" lol

As a dealer tech and a human being, I wish all customers were like this. We're all human.. We all make mistakes. This guy was respectful about it and understood. Didn't go making a scene acting like a cry baby. What people don't realize is acting like this customer will get you much further, make people more receptive to hearing you out.

I appreciate how well you handled this. Very respectful and calm. We need more men like you

They not gone give him his money back unless he STARTS ASKING FOR BIGGER BOSSES

Them general managers are always off😂😂😂

In all fairness, he didn’t tell you to come back the next day, he said he would give you a call the next day after talking to his GM….just be real now.

nobody called off sick they lied

Man it’s always back and forth with dealerships/shops,gotta wait to hear back from someone or for a resolution to the problem

I wish I could say ,it is what it is and it was only $400.00 Must be nice on that part from the video, other then that what ever happened to the GM?

Damnn he was trying hard to try to find a loop hole to void that shit 😂😂😂

My Nissan service guy got an attitude with me when I asked for a repair. Said, I needed an appointment. I made one for the following day and just pull it in first thing. I got, you need to talk to your salesperson. I did, he said come over here. Literally, I owned it for less than 72 hours. Hey, this is a CPO and you were supposed to check it out. Alabama has a 72 hour rule, and threatened to kill the deal and return it. I was told the deal is done. I'm like, BULLSHIT. The check didn't clear, I can cancel it. Everyone knows, they wont release the title until payment has been established. After that, they were kissing my ass.

Stop dealing with Mopar

Dealerships are incapable of lying 😂

Never- NEVER!.. get any services done at a dealership. Their main goal is to con you and keep your vehicle coming back and drain you from as much money as possible. Find yourself a trustworthy shop/ mechanic outside of a dealership.

Much respect for keeping your cool. I would have lost my **** with them. I'm glad you got it straighten out.

Sorry that you had to go through that! I think you got pretty far with the dealership. Shows how being polite and respectful pays off. Good job!

You conducted yourself with complete class, composure and respect. Clear signs you were raised correctly. Be proud bro. I, subscribing purely through that. Wish you nothing but success.

1) he said he took it to an actual shop😂😂😂😂 2) them some sorry SAA technicians. How u diagnose a problem and still get it wrong? 3) i salute u bro for being patient n calm. 2) how u d

You should get paid for the wrong parts and both diagnostics but you got to pay for the right parts and labor to get it fixed.

Lol, never take your ride to the dealer in its warranty work.Try to take it to someone you trust if you can.

They thought they hit a lick. But yeah, there’s definitely give him giving him the runaround

I am a car guy and started working on car at 13 and became a GM technician at 18, this is good for people to know that you need to get a second opinion if you can and that any diagnostic you pay for that isn't correct should be reimbursed,you have help to show that it is possible and the right thing to do buy asking for your money back for improper diagnosis,even professional or so caled expects make mistakes, thanks for sharing this 🙏🏿❤️

GM sitting in his office

The thing is, they knew it was a sensor, but they were hoping to get you for the pump pretty common scheme that dealership shops will do

I have heard for last 10 years dealerships make little or nothing on new car sales and most of their profits come from service department and used car sales . This dealership seems to have that new Dodge dealership software called make up prices as we go along . Did they think you were an idiot or just not care . They didn't read the service department memo that said don't try to overprice repairs by more than 75% . These people are thieves . Best of luck and God Bless you going forward .

Respect to you standing your ground and communicating it calmly.

0:35 alright alright, is that Mathew McConaughey thing or is it a Texas thing ? He’s from Texas that’s why asking.

My man dealers are scamers. Stay away. If you are not a mechanic youtube it. Believe it or not you will learn. Im not saying rebuild a motor but sensors are very easy to check voltage and replace. And you can get all the voltage readings online.

Brotha, I am glad that you filmed and posted this video. In todays day and age, it seems like businesses operate on lyin’ and stealin’ and no longer with integrity and pride. We NEED more people to post vidoes like this to see the ways that businesses violate and even take a page out of your book to handle such negative situations in the calmest, most respectful manner, even when you have been wronged. So cheers to you; I am glad that you got most of your money back. It is a WIN in my eyes. But shame on that dealership. Get y’all sh*t together and train your staff better!!!

Yes sue them they are crooks I’m taking them To court now they sold me a lemon! Now they blaming me

Could have bought that on Amazon five times cheaper Mopar too🤑😵😵‍💫

450.00 to put on a drive shaft is about 400.00 to much keeping it real

You're a classy guy . Handled the situation like a champ. Respect commands Respect. Sending love from Manteca ca.

It’s not just mopar. It’s all dealerships

but to be honest that's how dealership's are i have an jeep overland with a hemi that i went in to get the transmission cooler clips, because i had a vacation is oklahoma city and then traveled to Tulsa and OMG never in my life have i ever seen such bad roads with huge pot holes, so it broke one of the clips and i wanted to get it fixed, they informed me that i need motor mounts, i was like ok but fix the issue that i stated first then give me a price on everything else.. i then was concerned and took it to 3 different shops, my personal mechanic, Moe's Shop, Christian brother's, and Lake highlands Automotive, and all 3 of them took picture's and said that there is nothing wrong with any of the motor mounts.. before you get work done from ANY dealership, get a second opinion, coming from you live from Dallas Dodge off of highway 635, lol

‼️‼️Every dodge is track. Took dodge 20 years to catch up to Chevy the 97 vette goes 200. Mfs rlly making 41 year payment plan for an overhyped regular traffic car😂😂

It’s not their fault they just don’t know anything besides selling and basic oil changes which is why I take my wrangler to a off-road shop glad you got it worked out

If you would have let them fix it from the start instead of just trying to diagnose it then you wouldn’t have paid all that

How to present yourself so people actually want to help you get your problem resolved.

Coming from Dealership Tech who gets underpaid, yo once you give them your money that they finessed you for. They pretty much don't want to deal with you until you need to spend money on something else.

You asked what should you do. My opinion and only my opinion: get a truck with actual payload and towing capacity, unlike the Ram TRX. It will be more functional and can make you money rather than a car that just goes forward and reverse.

Not uncommon. The dealership knows the actual repair is simple but tells you it’s this big deal and costly thinking they will do the work taking an hour and charge you for four hours plus their mark up on their parts. Making big bucks on customers that most of the time just say fix it.

My honda dealership said my transmission needs a replacement, took it to a transmission specialist who said that transmission is perfectly fine its your cv axles that need replacing

He did say “I’ll call you mid day or so next day” not just show up lol I would of too tho prolly

Find a local mechanic whos honest and provides great work! Those dealerships are some SH!T

They got me out $1940! Said my center carrier bearing was broken, charged me for a driveshaft and it was the rear differential! They wanted another $4000 to fix it and still haven’t been resolved, I fixed the rear differential myself so I want all mines back too! lol glad it worked out for you.

Lmaoo the tech literally just put “no works” not even a couple short sentences of explaining how he came up with that answer but I woulda asked for my diagnostic refund after that 😅

That is weird because the same thing happened to me last year. Unfortunately I ended up selling because they gave me the run around..

Jus get an explorer st, go big turbo, CAI, catted dp, tune that bish and ur good making RELIABLE power

They see you filming! This is great content

HOW TO REMDY THIS NEVER GO TO DEALERSHIP ALL THEY WANT IS MONEY TO HECK WITH YOU ARE WHAT YOU WANT

Here's what you are Entitled to. Everything the STEALERSHIP Caused you, Charged you , surrounding the Misdiagnosing of a Bad Fuel Pump. Refund the , Diagnosis fee, Both Fuel Pumps and Labor to Install the Fuel Pumps. The fuel Rail Switch and New Diagnostic that found it to be The Actual Problem, is on you ( Remember, you still had a Problem with your fuel System that Still needed fixing). But Any Cost Pertaining to The Dealership Bad Diagnostic should be Refunded to you. Note: Stealerships these days are in the Business of selling you "Service" not Selling you a Vehicle. So best believe, they Will Sell the $#;t out of You! They are Not Your Friends .

GM must have unlimited sick days. 😂

That's what happens when you cheap out and don't let them fix it

Should pay everything they cost you. This is a 100k jeep if they ever want another sale from you

Had it been diagnosed properly it wouldn’t have been nowhere near 4K dollars

I need to holler at somebody 😂

Wow I can't believe they gave u the money that's one in a million dealership

Your biggest mistake was even buying anything jeep

Dealerships have plenty $. Pay This Man

Your mistake is purchasing a Dodge.

Surprised u got what u got but I bet the recording was the reason

MOPAR = Made Of Plastic And Rubber 😂😂

He jus literally did same thing he did yesterday I thought I rewinded da video hell ya they bs🤷🏾‍♂️

Yo, my brother in law is a service manager for a big dealership. I had him watch your video. He said the dude is lying. If the dealership is fully open, then a GM is Always there they have to be to sign off and do payouts. Js get a lawyer and they will have to pay you even more he said. 😂

Most guys at dealerships aren't even ASE certified but even be an ASE certified don't mean s*** anybody can take a test

Imagine all the innocent customers that are too nice or scared to say anything or too uneducated to do their own research..they get taken advantage of and pay a bunch of unnecessary money. I hate dealerships, only mess with private parties

Dude even matching his air freshener 10:50

I'll never buy a Dodge, Jeep, Chrysler. Worse experience dealing with them and vehicle reliability was garbage. Bought a vehicle from Toyota and my customer experience was 10 times better. The GM only contacted you because you recorded and documented everything.

Part.0ne - 1st mistake was talking to the guy who doesn’t even have an office to take you into.

Gotta fw performance shops. No dealerships and no hood shops

I’m going to say this. There’s two types of people who work on cars. A parts changer, and an actual diagnostic person. A parts changer is someone who just changes parts out without checking for multiple things that could go wrong in hopes of fixing what is wrong which is what 95% of Dealerships are. An actual diagnostic person actually knows what they’re doing and has done the same job at least once to another car of the same make and model, and doesn’t throw random parts at it hoping to fix the problem. Most shops are unfortunately parts changers as well, and you have to find one with a good reputation before spending your money.

They are giving u the run around my dude. They thought they could get one over on u

$1200 for a fucking FUEL PUMP!!??? HELL NAH!!!🤣🤣🤣

This is everyday business for dealerships, service is where they make money.

Allpar Garage does all of my builds on my cars, Jimmy is the Shiznit on Mopars!

Wow,there are a total scam, great video keep going from Canada ❤

Subscribed because I support local!! #WR

I’ve been an auto mechanic and heavy truck mechanic. I manage a fleet of 40 units now. When we send stuff out this his a HUGE frustration! We send out a dodge 1 ton and they charge us hourly to do a burn and let us know it needs new cans. Or we send out a heavy truck for electrical diag. They charge us 400$ to do the same diag procedures we did at our shop. And tell us they don’t know what the problem is.

Service manager seemed like a good guy

There should always be someone available to deal with issues. The dealership didn't close because of a sick employee. #neverwannareimburse 🙃

As I get deeper into this video… the GM who’s never there is BS, he just didn’t want to deal with you. I have two family members that own many dealers…all their GM’s are onsite daily to oversea operations. They fire GM’s all the time if they do this crap. If you call Chrysler and complain about the GM BS… their rep will call and force them to resolve the issue.

Rumour has it the Manager is still off to this day with the squits. 🤣

Love how you got bro for the outtro

back in the day, LCD screen went out on my wife's challenger , car had maybe 10k miles on it.... took them 4 months to replace it, after *4*visits at the dealership. Car was under full warranty! worst experience ever! also the dealership supposed to cut me a check because I refereed my dad to buy A Jeep, well when I asked, referral no longer was valid.

This is how you get things done by being a gentleman. Good job on holding your cool.

Anything beyond changing a tire is way over my head

As a prior service director, I respect your way of handing this. Very professional 10/10

You're a gentleman for keeping your cool and remaining respectful when it seemed that they were dodging you.

Yeah I bet he got sick from all the screw up.

Why don't you go drive something fast? Go to Ford and go buy the new coyote. Get manual if you want fun, and if u want to go fast, then get the 10r80. Head to lethal performance and get a supercharger kit all in under $60k. It will make 800hp easily and reliably. If u want to go crazy get a twin turbo kit from hellion or on 3, and then everything Mopar makes will never touch you. Or get a vette and slap a supercharger on it. There are so many options, then slopar.

You just said this was a boring video and you didn't like posting it but this is the most popular video on your channel. Look at those views. I don't think we thought it was boring. I do agree it's not fun posting something like this when there was a goof up by a business. But I think they did make it right by paying you back that money. If it were my business I would have paid back everything that you spent because of the mistake they made. Eventhough technically and legally all they had to pay you back for is everything you paid for with their shop. But like you said, you would have spent thst money at oreillys or wherever that was if this place didn't tell you you needed that stuff. But I'm glad they did pay what they did pay back. I thought this was a great video. Not boring at all. They had a chance to look do the right thing or do the wrong thing and to look good or look bad in this video and I think they look fairly good after this. The best thing would have been to pay you back everything you spent because of them but at least they fessed up to what they did.

Brakes on my f350 kept sinking in to the floor. I changed the booster and same thing was happening. So I took it to ford. First time it was $700. Second time 2200 then the third time it was 1400. Dumb of me to keep going but I was already in to deep. I left the third time and about four minutes in it started to sink again. The forth time they had a master mechanic brought in. When I went to pay the lady at the register leans in and said I heard it was this $32 sensor the entire time. Boy all hell raised loose in that show room when they tried saying the manger had gone home for the day. About 40 seconds later that mofo walked in holding his tie and extended out. He was pleading for me to quiet down. I refused and within 5minutes I had a $2800 dollar refund. I was still shorted but figured the new rear brake calipers and pads were worth it. Let people know the establishment is a fraud!

Hold on so they tried to diagnose the problem but if you are a mechanic you know that a computer can’t tell you exactly what’s wrong. So because the shop accidentally diagnosed the wrong problem you wanna make them pay for it? If you would have got it done at the dealer you’d have a warranty and if the part was wrong it wouldn’t have come out of you’re pocket. This isn’t the dealerships fault it’s yours this is what being cheap gets you. You end up paying way more money. You say oh I took it to a shop and they do nothing but Mopar stuff lmao you are at a Mopar dealership they sell and only work on Mopar stuff. I’ve never in my life seen someone try to get a refund on a diagnostic. I would have told you to kick rocks

I don't know how dodge dealerships are but I am a retired Ford technician and if you can to us and paid for a diagnostic test because your car has a problem and we tell you the wrong thing you get your money back but I have never seen that happen at the dealership that I worked for we had a special code reader that connects to the cars computer not the OBD2 port

Always post content about making a dealership pay for their incompetence. I made the dealership I bought my truck from buy all new brakes for the truck I purchased used certified gold from the dealership. I was told it had brand new brakes all the way around and 4 weeks later a caliper seized up and stranded me. I did the tear down and found only the rear pads looked brand new with a date code from 4/2023. I went back to the dealership with the complaint of the brakes squealing and not releasing. I fought over the principal of what was said and what was said to sell the truck. After 6 weeks I got my brakes and was told I costed them over $1400 in parts for the brakes…. Never feel bad I looked up the parts and ford oe parts came to $480 for all pads and rotors…. I like it when the small man gets paid back money on a misdiagnosis. Todays “wanna be mechanics” are all parts changers and quick to diagnose and go with “the easy fix” vs diving into the meat and potato’s of the issue.