DEALERSHIP ILLEGALLY tries to DENY my warranty on my NEW 2020 DURAMAX! 

My nephew's wife quit a job a dealership when they pressured her to pad the bills on old people's vehicles , " they won't know the difference" Sad to here this kind of crap.

Bro I'm SOOOOO done with GM Dealers, I don't even care about my warranty any longer. I'm not a mechanic, but I'll do the work myself at this point.

As a consumer and someone who is involved in the aftermarket industry, it is discouraging when dealerships always blame the lift kits for everything and provide false information.

1. Look at page 8 of your "Limited Warranty and Owner Assistance Information" manual. "What is not covered... Damage due to accident, misuse or alteration... Installation of non GM parts." 2. A dealer is paid by the manufacturer to do warranty work. It does not come out of their pockets. Why would a dealer turn down work that they would expect to be paid for? The manufacturer is sure to pay and their funds are sure. You, as a customer, may or may not have the ability to pay. 3. You knew all of this before installing a lift that is expressly prohibited by your factory warranty. 4. Take personal responsibility for your own actions, and don't assume that someone else will always pay for your mistakes.

My truck does same thing 2021 Silverado 2500 custom 4x4

Like anywhere else heel my fire truck went to Rodeo ford an they said I needed an motor an all I need was my AC fixed an they said 3748$ for AC an. J bought the parts alk of them an dropped it off this is a ford dealer so never go! To ford an they wonder why nobody is buying

There’s a guy on Facebook that had this problem and there’s an aftermarket in intermediate shaft you can buy that doesn’t do this on the 2020 if I see it again I’ll get the part number so so you can let other people know

Thank you for your information. I plan on purchasing a new Durimax 3500 in the future and will probably add a small lift and Banks additions

I just purchased a 21 Sierra denali 2500 and my dealership said the same thing. so ok4wd spoke to them and made them print out the federal law and they didn't know what to say.

It's your attitude, knowledge, and competence that gets things done.......you walk in weak, indecisive, submissive is Whole different scenario if you are decisive, confident, knowledgeable, and know your shit..... This works in business, with women, everything in life basically...... Be prepared for any scenario b4 you even get there! Being a victim only works if your female, lol. Seriously

at the end of the day, its the service advisor who will tell you it wont get covered! sad but true!!

Heck my truck was bone stock 2022 and had 7500 miles on it when the coolant line to the fuel warmer exploded the dealership tried to get me to pay for it. I blew a gasket and started yelling at them like wtf! I just paid $75,000 in cash! For this truck and you are attempting to say I hit something and ripped the line off when there is NO other damage under there! I told them either they are fixing it or they are buying it back for what I paid! “I want all my money back!” They gear changed immediately. I am not going to pay for anything that I didn’t do ever!!!

Gm wouldn’t Warranty the cp4, the cracking dash, and most electrical issues.

Have you had any dpf issues. I had my dpf replaced at 6000 kms and now 42000 kms.

I would have lost my shit.

I'm glad the Magnuson Moss Act was mentioned right off the bat. That would've been the first thing I mentioned at any dealership if they denied warranty work on my vehicle.

Every time i had to fight with dealer ships on warranty work i was told make them prove that issue is caused by those parts 9/10 they can’t

Read your truck warranty closely -- it clearly states ANY MODIFICATIONS to your truck can and will void your warranty. What I don't get is why people spend $80K to $100K on a truck and then modify it. Manufacturers spend hundreds of millions of dollars engineering these vehicles for durability and reliability. To then modify the vehicle shows only one thing -- the lack of sense by the owner. But, hey, if you like lighting your money on fire, have at it. Or if you like having to wait days or weeks to get your vehicles repaired, be my guest. Whatever you do, though, don't blame the dealer or manufacturer for your lack of common sense.

I work as a tech at a Ford dealership. We look at modified trucks with a lift or not. But we tell the customer up front that if the lift has caused the failure of the warrantable components then they would be responsible for the diagnostic charge as that is not warrantable. And provide a repair estimate. For example, if you have offset wheels or wheel spacers that's proof of an aftermarket component causing a failure of an OEM front hub. It alters the centerline of the load on the hub. Not warrantable. Most common thing is CV axle angles. Any modification causes angle outside of specification and is also not warrantable. The proof is the angle in comparison to a stock truck. It depends on the customer. If it's your customer you help them. But if not, you typically don't.

Happy we could help.

Go get em Bro!

Dealerships usually get the blame and sometimes rightfully so. But I always tell my customers, either the manufacturer pays us or you pay us. As a dealer you are either charging the customer or the manufacturer, and if the manufacturer declines the claim no one gets paid. Most times having a legitimate conversation with a customer..this works out fine. When someone is telling me I have to warranty something or legal action......I usually show them the front door

This video was so informative. I recently ordered a GMC AT-4 2500. I was thinking about adding a lift kit, hence me watching this video. To my point, I am a Service Director. If you have a problem or feel mislead, please ask for management. Don’t go to the internet, just escalate your problem with the chain of command. As the head of a Service Department, the last thing I want is my customers leaving unhappy. In most cases you won’t come back. The dealership gets paid weather it’s warranty or customer pay. I can’t understand why the dealership involved didn’t even look at the truck before they made that decision. In any event, thanks for your video.

That’s why when dealerships ask you who or where you bought your stuff from you always say another gm dealership and they shut up lol

I had the same issue on my 2019 duramax dually, they balmed it on the tires. The truck had less than 24,000 and I got a hold of GM still nothing because they say the tires are up to spec. Such a frustrating situation! Truck is all stock and still no love from Gm.

they have to prove in a court of law. you fit the bill for the court. You will win but it will take 2 years and $30k. They can also deny to look at it until its brought back to stock.

That fine print warranty is not true just got a 7" bds for my 2018 toyota tundra had problem with my coilovers did not do anything for me it was a blame game they blamed it on the guy that install it so be aware it's not what they say

Dealerships suck! I have a 2020 F150 FX4 with a 3 inch lift bought brand new in Jan two hours away from home. Been dealing with a left pull and vibration for the last four weeks and started at 1700 miles on it. The local dealer gladly took my $141 for an alignment but refused to look at it further and said I needed to take it back to the Ford dealer I bought it from. BS! I have paperwork showing the lift is under warranty. Even Ford corporate agreed that it has to go back to the dealer bc they installed it at the dealer. Unreal. I’ll never buy a truck lifted at any dealer again.

On my lbz I replaced intermediate shaft and the plastic bearing (green white). I still have a rattle in steering column.... When I removed the bearing and shaft to replace. I grabbed the upper shaft that goes into the steering wheel gave it a wiggle. And same noise I was hearing and feeling while driving. Mine is the steering column bearing upper not the plastic one everyone replaces . or the pivot in the tilt steering.the steering column is serviceable .steering wheel to be pulled off. good luck diesel brother.

If they don't go after tour lift, they'll go after the big and wide tires saying it stressed the shaft more. The steering definitely struggles on these with the bigger wider tires!

A dealer is always willing to work with you if you show the right attitude. Got to be comprehensive that businesses dont always run on schedule. I've had great experiences at dealerships by being understanding and not overreacting to having to wait longer. After you being upset about having to wait all day they probably just wanted you out of there.

Exact same problem with my 2020 GMC 2500 Denali. Not lifted though... Dealer replaced the steering gear box on one trip and than finally the intermediate shaft on the last trip. Worked for about 3k miles and back to the same problem. They say they're still working on a fix. Extremely frustrating!!!!!!!!!!! I had no issues with my 2016 GMC 2500 Denali. should've kept it.

Sorry to hear your misfortune. Deals hips can be such Aholes

That sucks bro

Intermediate steering shaft or driveshaft? My ‘18 1500 has been acting odd since I installed a leveling recommended by the dealer. And I got a quote for upgrading to dual batteries for $500. Then I decided not use AC Delco battery. So when they called to say the truck wasn’t ready the price went to $800? I just got home from the hospital for a pretty serious surgery. Three days with no vehicle I just want the job finished. Now there’s a missing part they’re waiting for! Ok I’m hurting from surgery & wait until the next day. The bill is still $800 something but they charge me for completing the job on a second day!? Now the labor cost on the bill is 2 hours one day & 1 hour the next for a quote of a 1 hour job. ... I’m not happy but the job is done to factory specifications. I’ll go back to main branch of the dealer for my next service and discuss with them in 6 months. Like you I didn’t buy my truck there. I wish I had bought in NH where I brought my son for his truck. But again the best dealership I’ve ever been to in 35 years is an hour away. I’m getting soft in my old age. I’ll make it work out at some point. You get more honey than you do with vinegar. You were smart to get answers to go back with. 25 years I would lose my composure first then call the manufacturer. Boy they didn’t like that at my next appointment

I took my 2016 silverado to the dealer to get a pinion seal fixed under warranty.it had a 8 inch lift and 20x12 wheels.they fixed it no problem.they never even mentioned the lift.

Appointments don’t mean they start working on your vehicle at that specific time 😂

So has anyone with a 2020 with a lift actually get their truck fixed at a dealership?

The new shaft is same as the one they are taking out so it will do it again. I think they just fill the shaft with Grease that way you can’t here it. My truck has 3,000 miles on it.

They gotta confirm that the lift kit was actually the reason for the issue orelse they can’t say no to replacing the part under warranty. Them saying the lift kit is the reason right off the bat is bs bc its an assumption

Gm knew that the 4l60e transmissions sunbelt casing fails but they didn't care.

Well, with a lift like that.... Yeah, it probably is a lift issue

Dude that’s the problem with dealerships nowadays they don’t care they act like there’s a doctors office like you got all day to wait for them that’s why I GM is getting horrible reviews with the repair shops in and stuff like that I mean people are disgusted with them because there’s problems with five threes and six twos right now with motor problems and they’re not warranty in it I mean basically they’re just telling the people oh well don’t try so there’s off 9 personal of lawsuit right now against Gm for failure to fix vehicles

Dang my new 2021 high country ¾ton does the same thing.. I bought it back in December it's going back to the dealership for its 1st oil change.. I'm going to complain about that. In thought it was off alignment and my truck is all stock... Dang... I'm a chevy guy but I have been getting very disappointed lately..

Could you drop any links to this particular law or act. And also the factory compliant stuff you were talking about?? I couldn’t understand the guy on the phone from BDS. My 2021 Duramax is getting lifted next month. I have an extended coverage warranty and I would like to have a reference to this law and the factory compliant stuff if need be. This is good stuff thank you for sharing and please do an updated video. 🇺🇸

Lift kits do kill drive shafts

put a cognito steering kit on fixes the problem.

Some rough country lifts have a plate that goes near the trans I believe and it will completely avoid ur warranty

Call gm an report them they will lose their ties with gm for this. I had this issue with Ford up here 10 years ago corporate was not happy with them. They told them to fix my truck or lose the dealership

Give them hell JW!

i got a 2020 denali 2500hd with a 9" FTS lift and 24s..... smoothest and straightest truck ive ever owned.

Sad to say, but they can deny warranty for ANY aftermarket installations not done by them. I see their point to though. They dont know how much tinkering has been done by unqualified, or unskilled shops. They gotta protect themselves just as you do yourself. Liability has become popular lawsuits

Good to hear I’m going through the same dealership problems with my F-150

The maintenance department is its own entity of a dealership, just like the salesmen makes commission on a vehicle sale, the maintenance epart makes commission for selling a oil filter ect. The maintenance department are the crooked SOB`S

Bro that's how it is now days if u lift your truck or put on any aftermarket parts u can't get Warrantee that's what happened to me 🤙🤙🤙

Love the rough country people just normal down to earth people that help their customers ...

If the dealership has the position that the lift is causing the issue that’s not illegal. The law as it is allows dealers to deny coverage if the modification is the cause of the issue so them taking that position is ok. You just saying that it’s not the lift won’t win in court: you need to have it independently inspected by a professional and then take the dealership to court. Unfortunately that’s the only way you will force a dealership that has that position to change. Been through it before and had to get a lawyer involved since the dealership basically blackballed my vin so any other dealership would say the same thing and wouldn’t even look at the truck. Took the dealership to small claims court and my lawyer had an expert witness (pro mechanic who had like 30 years working on fords) testify that the issue wasn’t the lift or larger wheel tire combo. Dealership lost.

I would love to look up the service and sales history on your car. I don't see any repair orders in the shop or any sales for "JW Montoya." Perhaps the record is under a different name?

My 2020 had the same issue with a stock suspension. I did add a Zone 5", new wheels & tires after the fact yet had already filed a complaint regarding the steering issue.

Ya bro, I got my intermediate shaft replaced 200 miles ago and again it’s doing the same thing. 2021 Duramax Laura Buick GMC

This dude one week says he loves one thing and the other week says it’s craps he’s just fucking up all the local shops jaja nobody will cover it cause ur altering the suspension

My trucks at the dealer still for warranty work , “Lifetime warranty” , been there since last Saturday, over a rear differential seal leak and also both my hubs were bad .. all covered under warranty, the dealer ship service is on top of getting things covered, But my point is .... be ready for a wait , my truck is still there waiting on just a rear diff and ball bearing seal, ETA is end of next week 😠. “The pandemic and GM parts don’t mix well”

Man 83,000$ truck and they will not fix this problem ! I am loving my truck, I just hate the fact it drives like a 10,000$ Kia

"Bumper to bumper is vague in reality" this is why i keep rebuilding my old peices of shit rather than buying new

I’m curious why you called bds when you have a rough county lift?

My truck came from the dealership with a lift on it everything has a warranty including the lift

Don't buy American truck. Ok. LoL

Take it to Rick Hendricks GMC. They have dealership all over and they sale brand new lifted trucks. I purchased my 2020 GMC duramax 2500hd at their dealership in Duluth Georgia. Even though they installed the same RC lift kit you have, I have a 150k warranty that is bumper to bumper.

Any chance its the lane departure system?my 1500 does that until i turn that lane departure off

Not all dealerships are crooks. I understand both sides. Unfortunately dealerships are just franchises so they have to get paid back from gm and if not they have to eat the repair. Sorry you had trouble. I’d help ya out but I’m down in Florida. Have a great day

Theres only one place that utilizes worse ethics and morals both in practice and in people than dealerships, and thats the IRS.

Dealership crooks, just warranty it, salesman/service manager acting like they're paying for it out of pocket... Like BDS CS said in video on phone said, factory spec... ffs most of these lift kits are better quality than the OEM parts, LOL!

Gotta love an lbz

Could take the lift off and take it. To the same dealer. What lift?!

I’m 110% I saw you at tractor supply in Columbia South Carolina I was a guy that was staring at you in the night additions F250 😂😂

I dont beleive that will fix it. The older cat eyes had issues with the intermittent steering shaft. There was no swaying on the road but it did make a clunk noise. Mine's been doing it for like 200,000 miles I've never had an issue with it. Sounds like b******* to me man.

Everything you're saying in just Normal GM crap. It sucks.

Hey bro keep the grind

And that's why you video it

Awesome Video. Very informative!!

shouldn't have gotten a GM vehicle

Great info!

Be careful man with that 10 speed Allison transmission I heard guys theres are blowing up

Stealerships!!!! They pretty much all suck

BDS has lawyer rough country don't.

Dealership have an excuse for their excuse

The stealerships

based off how BDS vs RC explained things and how they spoke. BDS is whom I will go with. They sound more knowledgable as in they read in-depth on the law opposed to what they were told.

Nice man

Lmfao!!! I have 14 wides and 3 inch spacers🐒

Same thing happened to me. GM don’t want to cover warranty and most of the dealerships don’t.

I work for a dealership and you got to understand we aren’t going to stop what we are doing to replace a intermediate shaft under warranty , most likely that shaft isn’t even in stock and warranty pays shit , we got customer paying cars that are more important and that are actually making us money it’s a lot harder than it seems , we really do try to our best to get you in and out as fast as possible but sometimes you just got to wait my guy.

Just fix the geeze bad ass truck then u mod it and complain we all know ifs trucks are shit for strength

Gmc is beautiful

you molded it you violated the terms of sale stopping being a child. you voided the warranty by brodozing gm is right to tell you to pound sand. man up

I’m early lol