This is a huge issue in a post covid world where everyone takes their frustration out on the company employee they call. It is astonishing how many of my fellow employees say they stress eat and have panic attacks from the abuse. I'm considering medication to deal with it. Imagine that. And corporations are doing nothing to stem the abuse.
We agree, it's a huge issue, we've outlined the steps we think organisations should take regarding this during covid in relation to mask wearing here www.canity.com/resources/customers-who-wont-wear-a-mask/ and we are about to release results of a survey we've done backing up what you are saying.
I think only rude customers need to wear masks. Very thick ones so their speech is muffled but thin enough to breath.. that’s the only thing they're good for anyways. Not sure about the design yet though. Maybe a print of a friendly smile.
By the way, mama if you’re having panick attacks, which I hope very much that you no longer have, a great and easy natural way to kick start your parasympathetic nervous system (the one your body used for digestion and rest/ relaxation) is HRV Breathing/ heart rate variability breathing. Several videos here on youtube will teach you that easy technique. I was on meds for panic attacks for about 6 months until I learned HRV breathing. After trying that easy breath technique the very first time it was so powerful that I was shocked it was that easy and I would no longer need those pills that as a side effect were giving me the weirdest dreams and prohibited me from thinking clearly or driving my cat safely..
You do that and get in trouble since the customer is always right they will report you and even suspended you for any little thing, customer service is not easy
If you remain calm and polite your organisation should support you in removing yourself from the situation and asking for the assistance of a manager. Every organisation should have policies on how to handle difficult customers, if yours doesn't we'd suggest you ask your manager to put one in place. And you are correct, customer service is not easy.
@@Canity I am an customer support agent (Chat) at Amazon. I 've been working from 6 months and I only get abusive customer once. And our policies support that if the customer is abusive on the chat. We only tell them once not to swear otherwise. We have to end the chat. Only drawback is the survey that goes along as soon as the chat ends. Lol
@@Luinnycorp no don't give in. It's not true that you will get in trouble. Just go take a break of 10 min. Your manager was once in your shoes and will know that these customers are asswipes whn they report you.
Oh I wish we could say that. Where I'm workin' at the moment makes me speak to people from all over the country, and the worst part is that we CAN'T say anything to them! Because they record the whole conversation all the time and will screw you up for the littlest things. Not to mention, our bosses are jerk.
In the US, customers get violent when you try to calmly handle it, so usually that's when the f around and find out policy comes into play and they get removed from the store or sent to the ER. Had a guy at my work start hitting on people's cars and threatening to assault them because he couldn't back out of his parking space due to the drive-through line.
I work in Admissions for a university. We are usually abused when we get applicants cheating the admissions test… 😂😂😂😂😂 I honestly don’t know how to handle these people 😂😂😂😂😂
Sometimes you need to know when to sack a customer, we're guessing someone who cheats on their admission test isn't someone you want at the university anyway so we think it's fine to explain to them that cheating means they failed the test and that you won't listen to their abuse.
I had a lady last night who started yelling at a coworker about a pool table que deposit, in front of customers, after informing and having door staff escort her out, I felt like I should've done more, I really should've asked her if she thought it was okay to belittle someone who doesn't get paid enough, in front of all the people they're serving
I just had an anger customer today because I was just asking him. What shrimp did he want and he got mad and stormed off I don’t understand why customer thinks that they’re entitle that they can treat us badly
It certainly isn't easy and takes training and practice. Most people assume customer service agents should always just know how to respond exactly how they need them to. We've found that whilst you may not be able to handle every situation perfectly having some practical steps on what to do really does help.
