Hi, Keekee. As long as both parties are listed on the account, both parties can sign the check to use the Regions Mobile Deposit. If not, then you would need to visit any local branch to complete your deposit. -Trish
Why does my Regions mobile app not allow me to deposit a check that came from my electric company? Message says “Unable to process your request”. Why am I getting that message? I have used this mobile app before several times with no problem.
Hello, Ryan. Your question is very important to us! We HIGHLY recommend visiting your local branch for money order deposits. We'll be delighted to assist you during your visit. - Hector
Hi, Laura. Yes, you can deposit money orders into your account. If you have any further questions or concerns, please contact us at askRegions@regions.com. -Destini
@@regionsbank I've called and called trying to get my account unlocked and it sounds like a young person kept on transferring me to different departments, I'm a very older lady and do not know how to work mobile account so my online is messed up. They are saying to prevent unauthorized access when I am the person who owns the account I may be leaving regions it's just to much for me
Hey there! You must access the Regions Mobile App and click on Deposits under the menu icon to use the camera system for your Regions Mobile Deposit. Following that, the system will prompt your device's camera to capture the front and back of the check. Should you require further assistance in making a deposit, our customer service team is available to take your call at 800-472-2265 from Monday to Friday 6am-7pm and Saturday 8am-2pm CST. -Destini
Hello. We are unable to accept money order deposits through Regions Mobile Deposit. Feel free to visit any local branch to complete your deposit. -Trish
the app immediantly declined my deposite from work and now i have a check that says its for regions mobile deposite only ... im considering switching banks since i tried to call and a robot said thanks for calling regions goodbye
We're very sorry to hear about your experience. You can take the check to a branch for further assistance with deposit instructions. If you have additional questions or concerns, please email our team at askRegions@regions.com. -Destini
Hello. The Early Pay feature is up and running - we're so sorry if you've experienced delay on a deposit. Feel free to reach us at askRegions@regions.com to share additional details on this matter. Our team will be glad to help as best as we can. - Hector
Really having trouble with this app not allowing to take pictures of the check to deposit it and the persimmon is allowed on the phone.... Why is this?
We're sorry to hear you're having trouble. We'd be glad to see how we can assist. To further discuss feel free to email us at askRegions@regions.com. -Trish
We're sorry to hear you're having trouble. We'd be glad to see how we can assist. To further discuss feel free to email us at askRegions@regions.com. -Trish
yeah this never works. have to take a zillion pictures from all angles and lighting and distance and pray at some point it accepts it. very frustrating
Hello, John. We've taken notice of your feedback and would like to see how we can better serve you. Please email us at askRegion@regions.com. Our team will make sure to engage and respond as soon as we can. - Hector
For some reason, when I try to make a mobile deposit, the app says that I have no eligible accounts to make a deposit. Why is that? And how do I change that?
Hi, there. If your account recently opened it may take 1-3 business days for your account to be verified to allow access to all Online Banking features. We recommend uninstalling and reinstalling the app. If still unable to access, we recommend contacting an Electronic Banking Specialist directly at 1-800-472-2265 available M-F 6am-7pm and Sat 8am-2pm. -Trish
Hey, there. If you're having trouble using Regions Mobile Deposit, please send us an email with more information. We can be reached at askRegions@regions.com. -Tyler
