Thank you I didn’t turn the nozzle to the descale & was thinking I’ve wasted solution and the descale light still hasn’t gone off. Till I come across your video because I’ve lost my booklet. Thank you your a life saver.
Hey guys - thought I'd give my experience on this. So as a few people have mentioned, it appears to get to about half way (i.e the 4th bar) and not progress further. While it was doing this, I kept refilling the water tank, concerned that it would 'run dry' and damage the machine. It appears, that if you keep refilling it like this - it is an endless loop. Sooo, what you need to do, is actually let it 'run dry'. This seems to signal to the machine that it is half way done. After it has run dry, fill up the tank with regular water, this seems to be just flushing out whatever chemicals were left over from the descaling solution. The second half worked perfectly after letting it run dry, and the frustrating orange light has disappeared! Hooray!
What about rinsing it guys? It will again go down bellow and just finish? My machine also have endless loop when rinsing. Dear god, this engeneers were so lazy.
This is crazy I’ve been at this for 30 mins and the light will just not turn off!!! I let it totally run dry and make a crazy noise and still the descaling light won’t go off
Thank you very much, Ann, you're a life saver, just like coffee is. You've saved me lots of trouble trying to figure out how to clean without clear instruction in the brochure. 💖
Thank you very much! You are so right, it was so hard to find this process explained and the Dolce gusto sight was anything but helpful for this specific machine. Thanks again!
Thanks so much for that, I have spent quite a long time and nearly a bottle of descale product to make it work! You were brilliant and made it so easy to understand!
as below says there are so many Gusto machine descaling way its finding right one ,respect to you well done , not even the manufacturers video explains half of this .
I couldn’t find out what this light/sign is about in the instruction and it was so annoying. Thank you Ann. Your video is really helpful! Nescafe should pay you for your work.
Thanks a lot for your video. I was getting angry because I couldn’t find a video on their proper site about my machine. I was getting a headache, thanks to you I could do it
Just to add you will need to fill the water tank twice otherwise the descale light will just keep flashing and the green light will just stay halfway, the green light bar needs to go all the way down the scale and turn off, the descale light should then go out.
Genio S / Genio S Plus / Genio S Touch Genio S Turn the unit off. Empty any water in the tank. Pour the solution into the machine, following the instructions on the descaler packaging. Open the locking handle. Put the rinsing tool into capsule holder. Insert the capsule holder into the machine. Close the locking handle. Place an empty large container under the coffee outlet. To enter descaling mode, select XL and turn the control ring 4 times clockwise until the LED starts blinking. Press the start/stop button. The machine will start descaling and will continue in a start-stop process until the tank is empty. When it is done, you need to wait 2 minutes before taking the next step. The volume display bar will move down during this time and then disappear. The 4th level of the volume bar will start to flash. Empty the container and place it under the outlet again. Empty and rinse the water tank. Refill the tank with fresh water only and place back on the machine. Press the start/stop button to begin the rinse cycle. The rinse cycle will end when the tank is empty. The descaling orange light will turn off. The selection button will blink red, but steady when the machine is ready. Empty and rinse the water tank. Refill the tank with fresh water only and place back on the unit. Rinse both side of the capsule holder. For a visual guide see page 16 of the Genie S user manual. www.dolce-gusto.co.uk/media/wysiwyg/machine-guides/user-manual-genio-s-krups.pdf
Thank you very much for this information! I kept restarting the machine when it stopped going down half way through and I kept filling the water up at the back 🤦🏻♀️
Same for me it just stops at 4 and doesn't wanna go down. Did you resolved the problem? The Orange sign is still flashing but the process seems to be blocked halfway.
Thank you so much for the excellent video with Very useful information. Please, can you also add the following two steps of 3. 1 - DESCALING with chemicals,(your excellent video). 2 - End Cleaning Operation - full tank with fresh water at high temperature. 3 - enjoy the coffee ;). Great Respect
When the tank runs out of water/runs dry it makes a horrid noise. Is that normal? I don’t want to damage the machine! I panicked and switched it off at the point and consequently the orange light is still there when I turn it back on even after flushing more water through! Thanks for your help!